SHRI BALAJI PUBLIC SCHOOL, KHANDWA

Session 2023-24
Grade: 9 Subject: IT PART-B Unit-1 IT and ITeS Industry

Session 1 IT and ITeS

1. Give examples where IT has made our work easy.

Answer – The internet, Visiting to a grocery store, mobile phone systems, Online
Banking, GPS Map, broadcast radio and television systems are all examples of IT
systems.

2. What do you understand by the term IT and ITeS?

Answer –
a. IT – The term “information technology” refers to the process of creating, managing,
storing, and transferring data. IT covers all forms of technology that deal with data.
b. ITeS – ITes Stands for Information Technology enabled Service, ITeS helps the
business to improve the quality of service. ITeS, also known as web-enabled services or
remote services, refers to all operations that use information technology to improve an
organization’s productivity.

3. What is the role of BPO in the growth of Indian Economy?

Ans.- The role of BPO in the economic growth of our country is through good quality of
work and services, creating job opportunities, effective costs and skilled workers etc.

The role played by BPOs in boosting India's economy shows that the IT and ITeS sector
have been contributing largely to the economic growth of India. The growth in the
contribution of BPOs to Gross Domestic Product has shown a steady rise from 1.2% to
5.4%.

4. Are BPOs safe for an organization? State your views on this.

Ans- Business process outsourcing (BPO) is the contracting of non-primary business

activities and functions to a third-party provider. BPO services include payroll, human
resources (HR), accounting and customer/call center relations. BPO is also known as
information technology enabled services (ITeS).

5. What are BPO services?

Answer – Business Process Outsourcing refers to the use of an outside service provider
to carry out business activities. BPO service plays an important role in improving
business performance.
The following are some examples of BPO services:
 Financial and Accounting Services
 E-Publishing and Web Promotion
 Taxation and Insurance Services
 Multimedia and Design Services
 Legal Services and Content Writing
 Document Management Services
Session 2 : Business Process Management

1. What is the IT BPM Industry?

Answer – India’s growth has been driven by the IT BPM (Business Process
Management) industry. The rise of the IT BPM business has provided India with a wide
range of economic and social benefits, including job creation, increased income levels,
and the promotion of exports, in addition to contributing to the country’s GDP and
exports.
2. What are the MNCs. Give one example.
Ans- Those companies which have offices in various countries are called MNCs. They
attract global as well as domestic customers. Commonly, MNCs have their
headquarters in one country and they operate in other countries too. Example- Infosys

3. What are the categories of BPM?

Ans- There are three main types of business process management, including:
 Integration-centric BPM. This type of BPM is used between existing software systems,
such as CRM, ERP and HRMS.
 Document-centric BPM. This type of BPM is used when a document, such as a contract,
is the basis of the process.
 Human-centric BPM.

4. What precautions are required to ensure that ICT use is safe?

Answer – The following precautions must be taken in order to use ICT safely:
 Install antivirus software and keep it up to date.
 Encryption tools can be used to protect important files.
 If your computer is shared with others, clear the browser history.
 For both system login and email id, choose a strong password.
 Any unfamiliar link should not be clicked.

5. What are the four main sub-sectors in the IT-BPM industry?

Answer – The four main sub – sectors of IT-BPM industry are –
a. IT Services – These services include offering technical skills to businesses for the
creation and management of business process information.
b. Business Process Management (BPM) – is the process of understanding and
analysing a business model, as well as implementing and monitoring adjustments in
order to optimise them.
c. Software Products – This involves offering users with software products that they
can buy or licence to use.
d. Engineering research & development – Engineers who supervise the creation of a
product or service, as well as those who optimize the production from the service or
product, are involved in engineering research and development.

Session 3: IT Applications

1. How is ICT used in classroom?

Ans- ICT in the Classroom – There are numbers of ways in which the ICT is used in
classroom, such as
e-learning classrooms;
 gathering educational information on the Internet.
 smart-board presentations;
  creation of images and video;
 videos on experiments;
 educational games;
 desktop publishing of magazines, letters and documents;

2. How is IT used in libraries?

Answer – The book is issued and returned using computer software. A barcode makes
it easy for the library to keep track of books and determine whether or not a certain
book is available. Now many of the Schools are using the e-library.

3. What are the various processes of education where IT is used?

Answer – The following are some of the educational methods that make use of ICT
a. Education – anywhere anytime – Any Indian student can access the NCERT book
online, and there are numerous websites and mobile apps that provide educational
information on a variety of topics. You can also use the Internet to contact an
instructor or a trainer.
b. Teaching aids and media – ICT is mostly utilised as a teaching aid in schools to
 employ graphics, animations, and audio-visuals to convey difficult-to-understand
concepts.
 Use presentations to make the lessons more entertaining.
 Use the computer to plan classes.
 gather relevant information on the topics
c. Learning Management System (LMS) – Many countries utilise a Learning
Management System (LMS) to manage their educational systems.
 Lessons can be learned at any time and from any location.
 use forums to post questions, receive responses, and make comments.
 use video to participate in co-curricular activities.
 keep track on their children’s improvement (parents).

4. Which software are used in digital communication?

Answer – In digital communication you can use WhatsApp, Social Media Sites, Online
Chatting Software, E – conference, Email Services etc.

5. For what purpose is IT used in business?

Answer – In business, computers are utilised for payroll calculations, budgeting, sales
analysis, financial forecasts, and stock management and maintenance.

6. Which are the prominent areas where IT is used in science and engineering?
Answer – Computers are used by scientists and engineers to do complex scientific
calculations, as well as to draw, develop, simulate, and test designs using Computer
Aided Design (CAD) or Computer Aided Manufacturing (CAM) software. Computers are
used to store large amounts of information and execute complex calculations.

7. List the various uses of IT in a banking system.

Answer – The computer is an integral aspect of today’s banking system. Every aspect of
a bank’s operations is now available online. Computers keep track of the data and
transactions of customers. The Internet is used to conduct recurring deposits (e-RD),
fixed deposits (e-FD), money transfers from one account to another (NEFT, RTGS), and
online transactions.
8. Which are the different areas of healthcare where IT is used? And how?
Answer – In the health industry, ICT is used in a variety of ways.
The Hospital Management System is used to keep track of and manage patient records
as well as other hospital-related tasks.
a. Computerised Axial Tomography Machine (CAT) – Three-dimensional (3D)
photographs of various body sections can be created with this CAT machine.
b. MRI (Magnetic Resonance Imaging Machine) – Strong magnetic fields and radio
waves are used in MRI equipment to provide a computerised image of the body’s
internal organs.
c. Electrocardiogram (ECG) Machine – The heartbeat is monitored using an ECG
equipment.
d. Cardiac Screening Machine – This equipment shows the heart’s physiology as well
as the motions within the heart.
e. EEG (Electro – encephalography) Machine – This machine is used to record the
activities of the brain. The small electrical probes attached to the head receive the
electrical impulses of the brain and display them on a computer screen.

9. List any 5 websites of the Indian government which provide IT enabled services
to the people.
Answer – The following are five Indian government websites that serve citizens with IT-
enabled services:
 https://india.gov.in
 https://epfinid.gov.in
 https://irctc.co.in
 https://potal1.passportindia.giv.in
 https://indiapost.gov.in

10. What is the ICT role in government?

Answer – It is in the interest of the central government for businesses and individuals
to be able to transact with the government safely and easily online methods.
In its daily operations, the government employs large-scale computer programmes and
actively promotes e-governance principles.
The Government of India’s Digital India and e-governance initiatives are the best
examples of this. E-governance is the use of ICT applications by government and non-
governmental organizations (NGOs) as well as international government agencies to
communicate and provide various services to the public.