Introduction to IT –ITeS Industry

1. What do you understand by the term IT and ITeS?

Ans: a. IT – The term “information technology” refers to the process of creating, managing, storing, and
transferring data. IT covers all forms of technology that deal with data.
b. ITeS – ITes Stands for Information Technology enabled Service, ITeS helps the business to improve
the quality of service. ITeS, also known as web-enabled services or remote services, refers to all operations
that use information technology to improve an organization’s productivity.
2. What are the pros and cons of using ICT?
Ans: The following are some of the advantages and benefits of adopting ICT:
 Using ICT tools, users can do quick communication with others.
 Digital content is accessible at any time and from any location.
 New employment opportunities are being created.
 Teachers can easily clarify difficult concepts using ICT tools.
The following are some of the disadvantages and drawbacks of using ICT:
 Hackers can access the information
 The information on the internet is not always accurate.
 Viruses have the potential to harm your computer system.
3. What precautions are required to ensure that ICT use is safe?
Ans: The following precautions must be taken in order to use ICT safely:
 Install antivirus software and keep it up to date.
 Encryption tools can be used to protect important files.
 If your computer is shared with others, clear the browser history.
 For both system login and email id, choose a strong password.
 Any unfamiliar link should not be clicked.
4. What are the four main sub-sectors in the IT-BPM industry?
Ans: The four main sub – sectors of IT-BPM industry are –
a. IT Services – These services include offering technical skills to businesses for the creation and
management of business process information.
b. Business Process Management (BPM) – is the process of understanding and analysing a business
model, as well as implementing and monitoring adjustments in order to optimise them.
c. Software Products – This involves offering users with software products that they can buy or licence
to use.
d. Engineering research & development – Engineers who supervise the creation of a product or service,
as well as those who optimize the production from the service or product, are involved in engineering
research and development.
5. Give examples of use of IT in everyday life.
Ans: The internet, Visiting to a grocery store, mobile phone systems, Online Banking, GPS Map, broadcast
radio and television systems are all examples of IT systems,
6. How is IT used in libraries?
Ans: The book is issued and returned using computer software. A barcode makes it easy for the library to
keep track of books and determine whether or not a certain book is available. Now many of the Schools are
using the e-library.
7. What are the various processes of education where IT is used?
Ans: The following are some of the educational methods that make use of ICT
a. ICT in the Classroom – There are numbers of ways in which the ICT is used in classroom, such as
e-learning classrooms;
 Gathering educational information on the Internet.
 smart-board presentations;
 creation of images and video;
 videos on experiments;
 educational games;
 desktop publishing of magazines, letters and documents;
 b. Education – anywhere anytime – Any Indian student can access the NCERT book online, and there are
numerous websites and mobile apps that provide educational information on a variety of topics. You can
also use the Internet to contact an instructor or a trainer.
c. Teaching aids and media – ICT is mostly utilised as a teaching aid in schools to
 Employ graphics, animations, and audio-visuals to convey difficult-to-understand concepts.
 Use presentations to make the lessons more entertaining.
 Use the computer to plan classes.
 gather relevant information on the topics
d. Learning Management System (LMS) – Many countries utilise a Learning Management System
(LMS) to manage their educational systems.
 Lessons can be learned at any time and from any location.
 Use forums to post questions, receive responses, and make comments.
 Use video to participate in co-curricular activities.
 Keep track on their children’s improvement (parents).
8. Which software are used in digital communication?
Ans: In digital communication you can use WhatsApp, Social Media Sites, Online Chatting Software, E –
conference, Email Services etc.
9. For what purpose is IT used in business?
Ans: In business, computers are utilised for payroll calculations, budgeting, sales analysis, financial
forecasts, and stock management and maintenance.
10. Which are the prominent areas where IT is used in science and engineering?
Ans: Computers are used by scientists and engineers to do complex scientific calculations, as well as to
draw, develop, simulate, and test designs using Computer Aided Design (CAD) or Computer Aided
Manufacturing (CAM) software. Computers are used to store large amounts of information and execute
complex calculations.
11. List the various uses of IT in a banking system.
Ans: The computer is an integral aspect of today’s banking system. Every aspect of a bank’s operations is
now available online. Computers keep track of the data and transactions of customers. The Internet is used
to conduct recurring deposits (e-RD), fixed deposits (e-FD), money transfers from one account to another
(NEFT, RTGS), and online transactions.
12. Which are the different areas of healthcare where IT is used? And how?
Ans: In the health industry, ICT is used in a variety of ways.
The Hospital Management System is used to keep track of and manage patient records as well as other
hospital-related tasks.
a. Computerised Axial Tomography Machine (CAT) – Three-dimensional (3D) photographs of various
body sections can be created with this CAT machine.
b. MRI (Magnetic Resonance Imaging Machine) – Strong magnetic fields and radio waves are used in
MRI equipment to provide a computerised image of the body’s internal organs.
c. Electrocardiogram (ECG) Machine – The heartbeat is monitored using an ECG equipment.
d. Cardiac Screening Machine – This equipment shows the heart’s physiology as well as the motions
within the heart.
e. EEG (Electro – encephalography) Machine – This machine is used to record the activities of the
brain. The small electrical probes attached to the head receive the electrical impulses of the brain and
display them on a computer screen.
13. List any 5 websites of the Indian government which provide IT enabled services to the people.
Ans: The following are five Indian government websites that serve citizens with IT-enabled services:
 https://india.gov.in
 https://epfinid.gov.in
 https://irctc.co.in
 https://potal1.passportindia.giv.in
 https://indiapost.gov.in