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Salesforce-Certified-
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Questions & Answers
Salesforce Certified Administrator

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Questions & Answers PDF Page 3

Version: 9.0

Question: 1

What are two good use cases for a Salesforce approval process?
Choose 2 answers

A. A sales process where the approval manager is randomly assigned from a public group of
managers and a second approval by the Sales VP.
B. A sales process where the first level approval can be denied and automatically routed to the
Sales VP for final approval.
C. sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is
allowed to delegate their approval to someone else.
D. A sales process that involves approval to a queue member for all Opportunities and an
additional approval by a Sales VP for Opportunities over a certain amount

Answer: C, D

Question: 2

what does campaign Influence allow a user to do?

A. View the entire campaign hierarchy.

B. Summarize campaign member statistics on a campaign.
C. Report on the campaigns that have contributed to an opportunity.
D. Adjust the percentage of influence each campaign has on an opportunity

Answer: D

Question: 3

HOW Can an administrator capture custom lead data on the converted contact when converting a
lead?

A. Use the lead conversion wizard to select the fields.

B. Map custom lead fields to standard contact fields.
C. Map custom lead fields to custom contact fields.
D. Use the data loader to move the custom lead data.

Answer: C

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Question: 4

Universal Containers Is on boarding ten new employees in two weeks. Which two methods
should a system administrator use to create user records in Salesforce without activating them?
Choose 2 answers

A. Create them with the User Import Wizard and ensure that Active is unchecked. Calculator
B. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.
C. Schedule a Time -Dependent Workflow to create users in two weeks.
D. Click Add Multiple Users and ensure that Generate New Password and Notify User
Immediately are unchecked.

Answer: B, D

Question: 5

Universal Containers is having a quality control problem with one of its product lines.
Multiple Books
Which standard object can be used to track the extent of the problem?

A. Account
B. Opportunity Calculator
C. Case
D. Product

Answer: C

Question: 6

Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs
to use a standard object to track the extent of the problem.
Which standard object should be used"3

A. Product
B. Case
C. Account
D. Opportunity

Answer: B

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Question: 7

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The
user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which application behavior should the user expect?

A. The user will be able to continue working and start new sessions.
B. The user will be logged out and any unsaved work-in-process will be saved.
C. The user will be logged out and any unsaved work-in-process will be lost.
D. The user will be able to continue working, but will be unable to start any new sessions.

Answer: C

Question: 8

Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are
supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and
automate record creation? Choose 2 answers

A. Approvals
B. Flow
C. Process Builder
D. Workflow

Answer: B, C

Question: 9

Which two groups of objects can be created when converting a lead? Choose 2 answers

A. Account, contact, lead conversion

B. Account, contact, opportunity
C. Person account, opportunity
D. Account, opportunity, order

Answer: A, B

Question: 10

Universal Containers has a custom object named Feedback which is used to capture Users' candid
comments about their experiences at work. The sales team manager and all representatives have

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roles in the role hierarchy with sales representatives directly under the sales team manager. HR
requires that all Feedback records be private to each User. Managers should NOT have access to
subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?

A. Confirm Feedback object is set to Private and Uncheck 'Grant Access Using Hierarchies' in
Organization-wide sharing.
B. Confirm Feedback object is set to Restricted and Uncheck 'Grant Access Using Hierarchies' in
Organization-wide sharing.
C. Confirm Feedback object is set to Private and Uncheck 'Enable Role Hierarchy' in Organization-
wide sharing.
D. Confirm Feedback object is set to Restricted and Uncheck Enable Role Hierarchy" in Organization-
wide sharing.

Answer: B

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