Professional Documents
Culture Documents
Front Office Associate - Dr. Ravi
Front Office Associate - Dr. Ravi
Intangible means
perishability means
Inseparability refers to
Empowerment is
The central focus in hospitality is
Airport hotels
The ultimate responsibility and authority of running a hotel rests with the
The front office, housekeeping, security, and communications all fall under what department?
"upsell" means
Special hotel accounts for a company that has established credit with a hotel are called
The individual responsible for the task of balancing the guests accounts receivables is
Allocating the right type of room to the right guest at the right price is the job of
ROP means
Average daily room rate is
Rack rate is
A banquet refers to a
Beer is made of
Spirits are
PDA means
In Resturants, the person responsible for ordering and receiving should never be the
A par stock
managed foodservice is
Travel agents
Ecotourism refers to
Recreation is defined as
The final and most important tool for event planners are
Looking at the past and using that information to predict the future is known as
Efficiency and effectiveness are most important for
Easy non-nutritional
a widely used vegetable in the southwest.
a symbol of hospitality.
a symbol of danger.
Easy spoiled
an unsold food that must
airline seat,be discarded.
hotel room, or empty restaurant
table.
it cannot be measured.
it is intangible.
Medium creativity.
well-rounded candidates.
honesty.
service-oriented people
Medium intangible.
tangible.
inseparable.
Both A and C.
Easy size.
location, price, and service.
country.
type of recreational facilities.
Easy a file.
open ledger.
folio
rewards account.
Easy hops.
water.
wheat.
rice.
Easy rest.
restore.
refuel.
respond.
Medium dinner houses.
chains.
ethnic restaurants.
independent ownership.
Easy contracted.
commercial
Leased
fully owned
Medium Airports
Colleges and universities
Hotel cafeteria
Prisons
Easy geography.
airlines.
national tourism.
interdependency.
Easy act in
are the same
a middle capacity
person as as
acting travel agents.
a travel counselor on behalf of
airlines, cruise lines, and hotels.
bring together tourists and rental companies.
promote tours and trips that they plan and organize.
Easy Fairs
Weddings
Sporting events
Festivals
Easy planning.
forecasting.
motivating.
organizing.
Medium decision-making.
controlling.
management to have good results.
housekeeping employees
Easy organizing.
planning.
forecasting.
controlling
Medium Productivity
Employee satisfaction
Guest satisfaction
Scheduling
Easy Price
Position
Place
Product
Hard are long-range plans that steer an organization to its goals.
are medium-range plans that steer an organization to its goals.
identify where the organization is and what its objectives are.
are plans that steer an organization to its SWOT analysis.
Medium Policies
Strategies
Procedures
Rules
Medium budget.
schedule.
arrangement.
forecast.
Correct Option
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