AHMAD TAHIR HOTEL

STANDARD OPERATIN PROCEDURES

DEPARTMENT : FRONT OFFICE DATE ISSUE : 03 OCTOBER 2023
PREPARED : DIYO NURHAYAT APPROVED : PUTRA HANDOKO
SUBJECT : SOP HANDLING CHECK IN WITH
RESERVATION PAYMENT BY CASH

Policies : 1. Failure to verify currency

2. Miscounting cash
3. Lack of communication
4. Failure to Document

Relavant to : All Front Desk Agent

To minimize these mistakes, front desk agents should receive proper training in cash
handling procedures, including verifying currency authenticity, counting money
accurately, providing receipts, and documenting transactions. Implementing
standardized processes and double-checking payments can help reduce errors and
ensure a smooth check-in experience for guests.
Procedures :
1. Greeting and Verification
The front desk agent greets the guest and asks for identification, such as a
driver's license or passport, to verify their identity and ensure the reservation
matches.
2. Reservation Confirmation:
The agent confirms the guest's reservation details, including the length of stay,
room type, and any special requests.
3. Payment Information
The guest expresses their intention to pay with cash. The front desk agent will
then request the necessary amount for the stay, including any incidentals or
deposits.
4. Cash Handling
The guest provides the cash payment, and the front desk agent carefully counts
the money to ensure it matches the amount owed by the guest.
 a) Verify the authenticity of the cash received can result in accepting counterfeit
money, which can lead to financial losses for the hotel.
b) It's essential to count the money carefully and have a second person verify the
count when necessary.
c) Front desk agents should communicate clearly with guests regarding any
additional charges, deposits, or policies related to cash payments to avoid
misunderstandings.
d) It’s essential to accurately documenting the cash transaction in the hotel
system to facilitate accounting to tracking payments.

5. Receipt
The front desk agent issues a receipt for the cash payment, providing a
breakdown of charges and the remaining balance if applicable. Filling out a
Registration and guest sign the RC.
6. Incidentals Deposit
Depending on the hotel's policy, the front desk agent may ask for an additional
cash deposit to cover any potential incidentals like room service or damages.
This deposit is usually returned upon checkout if not used.
7. Check-In Process
The front desk agent then completes the check-in process, providing the guest
with room keys and any relevant information about the hotel's amenities and
services.
8. Record Keeping
The agent records the cash payment and any associated details in the hotel's
system for accounting and security purposes.

This SOP need to be reviewed in one year

Join Date October 09, 2023 Signature
SOP given to All Front Desk Agent
From Mr. Diyo Nurhayat
( FO Manager )
Acknowladge by Mr. Edi Suprayetno
( General Manager )