1st Why do you wanna work here? Why did you chose us?

 I choose Adobe for its industry-leading innovation, commitment to creativity, and global
impact. Also, I am looking for somewhere I can build a long and successful career with
the same organization. Because of your track record of success, I know I will always be
moving forward and growing in the role.
1st What are your strengths and weakness?
 Strengths: I'm a collaborative, detail-oriented and tech savvy.
 Weaknesses: Sometime I'm obsessed with perfecting my work and this leads to time
wasted;
 Sometime I find hard in some moments to delegate work to other stakeholders and I've
found myself in situations where I was overloaded with responsibilities. I've started to
delegate some of the responsibilities and I've kept track on them in order to have them
completed.
 I like to be able to help out where I can, I struggle to say no to people when they ask me
if I can do something as I like to help out, even if I already have too much to do myself. I
see it as a negative if I say no, where I need to accept at times I cannot do everything
and I should let others help out too.
3rd Can you describe your experience in vendor management for customer service or
technical support operations?
 I have 5 years of experience in vendor/customer management. In my current and
previous roles, I managed vendors in the technology and retail industries. These vendors
provided services such as software development, networking and retail.
1st How do you ensure effective communication between Adobe and partners to address
service issues and achieve targets?
 I believe in maintaining consistent and transparent communication channels. Regular
meetings and status updates help in highlighting service issues promptly. I work
closely with partners to make recommendations, negotiate priorities, and ensure
targets are met through effective communication and prioritization.
3rd How do you handle conflicts or disagreements with vendors, and what steps do you
take to resolve them?
 I handle conflicts or disagreements with vendors by first attempting to resolve them
through open communication and collaboration. If that approach fails, I escalate the
issue to higher management and involve legal counsel if necessary. To prevent conflicts
from arising, I ensure that contracts are clear and detailed, and I establish clear lines of
communication with vendors early on.
An example was when a vendor wanted to increase the prices and that would affect
their sales and instead I've suggested deals that could boost their sales to some
specific products without increasing the prices.
6th Give an example of a situation where you exceeded Key Performance Indicators
(KPIs) in managing vendor relationships.
 In my current role, on every quarter we set KPIs together with the vendor. I've
managed to exceed some KPIs by closely monitoring performance, identifying areas
for improvement, showcasing the outcome and benefit for the vendor, resulting in a
symbiosis.
6th How do you approach developing and implementing mutually agreeable solutions
with partners, senior management, peers, and EMEA-wide stakeholders?
 I believe in a collaborative approach. By working closely with partners, senior
management, peers, and stakeholders, I gather input from all sides to ensure that
solutions are mutually agreeable. This involves effective negotiation, clear
communication, and a focus on developing strategies that benefit all parties involved.
6th Describe your experience in managing projects end to end.
 I have experience in project management, having successfully managed end-to-end
small projects in my previous roles. For example, at Amazon and Vodafone, I led
some projects to streamline the service delivery process, from vendor coordination to
customer satisfaction. For example, I led one project where the purpose was to
achieve 100% brand coverage. This meant having all the products offered by the
vendor listed in Amazon. This involved effective planning, execution, and monitoring
to ensure project success.
6th Can you provide an example of a situation where you identified reasons for SLA
failure and implemented effective solutions?
 In my current role, I faced a challenge where SLAs were not consistently met.
Through data analysis and collaboration with the teams involved, I identified
bottlenecks in the process. By implementing process improvements and realigning
resources, we not only met SLAs, but also enhanced overall service efficiency."
1st How do you contribute to a long-term resource plan for customer service delivery?
 Contributing to a long-term resource plan involves a combination of data analysis,
forecasting, and strategic planning. Every week I'm assessing current and future
workload together with the vendor, analyzing performance and forecast accuracy,
and providing valuable input into resource planning.
6th How have you handled complex, fast-paced environments, especially working with
EMEA languages and multiple sites?
 I thrive in dynamic environments, having previously worked in roles that required
collaboration across multiple sites and languages within the EU region. This
experience has honed my ability to adapt quickly, maintain clear communication, and
successfully navigate the complexities of diverse operational landscapes.
6th How do you work within a team and manage/prioritize work effectively, while also
managing expectations with key stakeholders?
 I believe in collaborative teamwork and effective stakeholder management. I've
successfully managed workloads by prioritizing tasks, setting clear expectations with
key stakeholders, and ensuring open communication within the team.