COURSE DATASHEET

VMware vSphere:
Troubleshooting

Course Overview
This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve
competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence
in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.
Course Objectives
By the end of the course, you should be able to meet the following objectives:
• Introduce troubleshooting principles and procedures
• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere
environment
• Describe the benefits and capabilities of VMware Skyline
• Explain the purpose of key vSphere log files
• Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify
the root cause, and implement the appropriate resolution
• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the
appropriate resolution to resolve the problem
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes
• Diagnose common VMware vSphere® High Availability problems and provide solutions
• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select
the correct resolution
• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
• Troubleshoot performance problems with vSphere components
Target Audience
• System administrators
• System integrators
Prerequisites
This course requires completion of one of the following prerequisites:

• VMware vSphere: Fast Track [V6.x] or [V7]

• VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
• VMware vSphere: Optimize and Scale [V6.x] or [V7]
• Equivalent knowledge and administration experience with ESXi and vCenter Server

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Experience in working with a command-line interface is highly recommended.

Certifications
Attending this course meets the training requirement to achieve the following certification:

• VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Attending this course is also recommended if you aim to achieve the following certification:

• VMware Certified Advanced Professional – Data Center Virtualization (VCAP-DCV) Deploy

Course Delivery Options Product Alignment

• Classroom • VMware ESXi 7
• Live Online • VMware vCenter Server 7
• Onsite

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Course Modules • Analyze and resolve VMware vSphere® vMotion®

1 Course Introduction configuration and operational problems
• Introductions and course logistics • Analyze and resolve common VMware vSphere®
• Course objectives Distributed Resource Scheduler™ problems

2 Introduction to Troubleshooting 7 Troubleshooting Virtual Machines

• Define the scope of troubleshooting • Identify, analyze, and solve virtual machine
• Use a structured approach to solve configuration snapshot problems
and operational problems • Troubleshoot virtual machine power-on problems
• Apply a troubleshooting methodology to logically • Identify possible causes and troubleshoot virtual
diagnose faults and improve troubleshooting machine connection state problems
efficiency • Diagnose and recover from VMware Tools™
installation failures
3 Troubleshooting Tools
8 Troubleshooting vCenter Server and ESXi
• Use command-line tools (such as ESXCLI) to identify
and troubleshoot vSphere problems • Analyze and fix problems with vCenter Server
• Identify important vSphere log files and interpret services
the log file contents • Diagnose and troubleshoot vCenter Server
• Describe the benefits and capabilities of VMware database problems
Skyline • Examine ESXi host and vCenter Server failure
• Explain how VMware Skyline works scenarios and resolve the problems
• Identify uses for Skyline Advisor Contact
4 Troubleshooting Virtual Networking If you have questions or need help registering for this
• Analyze and resolve standard switch and distributed course, click here.
switch problems
• Analyze virtual machine connectivity problems and
fix them
• Examine common management network
connectivity problems and restore configurations

5 Troubleshooting Storage
• Troubleshoot and resolve storage (iSCSI, NFS, and
VMware vSphere® VMFS) connectivity and
configuration problems
• Analyze and resolve common VM snapshot
problems
• Identify and resolve multipathing-related problems,
including common causes of permanent device loss
(PDL) and all paths down (APD) event problems

6 Troubleshooting vSphere Clusters

• Identify and recover from problems related to
vSphere HA

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
© 2020 VMware, Inc. All rights reserved. The product or workshop materials is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed
at http://www.vmware.com/download/patents.html. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be
trademarks of their respective companies.

VMware warrants that it will perform these workshop services in a reasonable manner using generally accepted industry standards and practices. THE EXPRESS WARRANTY SET FORTH IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS, IMPLIED, STATUTORY OR OTHERWISE INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SERVICES AND DELIVERABLES
PROVIDED BY VMWARE, OR AS TO THE RESULTS WHICH MAY BE OBTAINED THEREFROM. VMWARE WILL NOT BE LIABLE FOR ANY THIRD-PARTY SERVICES OR PRODUCTS IDENTIFIED OR REFERRED TO
CUSTOMER. All materials provided in this workshop are copyrighted by VMware ("Workshop Materials"). VMware grants the customer of this workshop a license to use and make reasonable copies of any Workshop Materials strictly for
the purpose of facilitating such company's internal understanding, utilization and operation of its licensed VMware product(s). Except as set forth expressly in the sentence above, there is no transfer of any intellectual property rights or
any other license granted under the terms of this workshop. If you are located in the United States, the VMware contracting entity for the service will be VMware, Inc., and if outside of the United States, the VMware contracting entity will
be VMware International Limited.
VMWARE SKU: EDU-VSTS7-OE REV. 10/2020