Webex Suite

FAQ
Webex Suite FAQ
Executive Summary
and
Frequently Asked Questions
Updated: October 2023

FAQ
Table of Contents
Executive Summary
General Questions
Webex Suite Enterprise Agreement (EA)
Webex Suite Named User (NU)
Migrations
Dedicated Instance
Webinars
Direct via CCE
Webex Suite Business
Webex Device Cloud Promotion
Webex Events
Webex Go
Promotions
Future & Recent Offerings
Compliance Holds
© 2023 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. Page 2
FAQ
Executive Summary
The Webex Suite delivers the most flexible, supportive, inclusive, secure, managed and economical collaboration solution for the
hybrid workforce. It provides Calling, Messaging, Meetings, Polling (by Slido), Webinars and Events in one unified user experience.
With Webex Suite, you can:
• Seamlessly transition from a 1:1 chat to a video call to a video conference with the whole team
• Host ever-more interactive and engaging meetings with Polling
• Organize highly customizable and memorable hybrid Events event experiences with Webex Events (formerly Socio) in
Webex Suite EA
• Take advantage of cutting-edge innovations such as background noise cancellation, speech enhancement, customized
layouts, voice-activated assistant, immersive share, and many more
We are continuing to take the Webex Suite to the next level, further enhancing our amazing offer by bundling the value of our
Webex platform and making it richer as a purpose-built, single experience Collaboration suite. As of March 16, 2022, Webex Suite
expanded providing the option to continue deployments of on-premises calling and purchase new deployments of either on-
premises or cloud calling in our Enterprise Agreement (EA) offer.
Cisco recognized that getting customers to commit to moving 100% to the cloud is a challenge. Webex Suite EA with On-Premises
Calling is ideal for customers in countries where Webex Calling is not yet available, providing them with the ability to extend
collaboration services to all their users. The inclusion of on-premises calling will help capture more customers on EA with multiple
workloads. This increased flexibility allows customers to grow and migrate at an appropriate pace and when the customer is ready
to move to the cloud, it will provide an easy migration path.
Purchasing the Webex Suite will bring over 40% savings, while also including productivity and inclusive tools of polling / Q&A,
whiteboard capabilities, Webex Assistant, and a 50% discount with the Webex Device Cloud Promotion.
FAQ
Frequently asked questions

Q: Which ordering tools will show Webex Suite?
A: Webex Suite EA and NU are available on CCW and CCE (Direct). Webex Suite Business is available Online.
Q: What are the buying models for Webex Suite?

A: The Webex Suite is available in Enterprise Agreement and Named User buying models:
Enterprise Agreement: The Enterprise Agreement (EA) buying model covers all knowledge workers (KW) in an
organization and allows for 15 percent Growth Allowance. A minimum of 250 KW is required for an EA.
Named User: The Named User (NU) buying model is a per-user subscription that enables customers to provide the Webex
Suite service to individuals, teams, or departments and to add additional named users as adoption grows. Minimum of 5
Named Users is required.
Q: What if my customer requires AU?

A: AU is still available under A-FLEX-3.
Q: Does Webex Suite offer have a new ATO?

A: No, Webex Suite is available under A-FLEX-3. SKUs are as follows:
• Webex Suite EA: A-FLEX-EA-SUITE
• Webex Suite On-Premises: A-FLEX-EA-P-SUITE
• Webex Suite NU: A-FLEX-NU-SUITE
Q: Where is there more information on how to purchase Webex Suite?

A: Please visit our Webex Suite ordering guide.
Q: How is Webex Suite provisioned?

A: Webex Suite is provisioned in Control Hub.
Q: In what countries is Webex Suite currently available?

A: For geo availability, please visit Where is Webex Calling Available.
Q: What are the billing models for Webex Suite?

A: Pre-paid, monthly, or annual.
Q: Are trials of Webex Suite available?

A: Trials for Webex Calling, Webex Centers bundle (includes Meetings 1000, Events 1000, Training 1000, Support 5), Polling/Q&A,
Webex Assistant, Real-Time Translation, and Webex cloud device registration are available using Webex Enterprise Trials.
The following are not available for trial at this time: Dedicated Instance and Events 5000.
Q: What paid add-ons are available for Webex Suite?

A: The following are examples of what is not included in the Webex Suite but are available as paid add-ons or via a separate
subscription:
• Webex Edge Connect
• Real-time translation
• Webex Go
• Webex Go for Mobile Network Operator
• Cloud Calling Setup Assist
• Production Assist
FAQ
• Cisco Calling Plans for Webex Calling (not available for Dedicated Instance at this time)
• Webex Calling – Dedicated Instance is a paid add-on per geo (Webex Suite EA, NU and standalone EA with min 1000 KWs
have the option to select one dedicated instance geo at no cost).
• Additional Calling Workspace licensing
Additional add-ons can be found in the Flex 3.0 Ordering Guide
Q: Can programmatic ramp be used with Webex Suite EA in CCW?

A: Yes, programmatic ramp is available for greenfield calling Webex Suite EA customers with Webex Calling, including Webex
Calling with Dedicated Instance. Minimum 36-month term, and 24-month Programmatic ramps can only be used on 60-month
initial terms.
Q: Does the Webex Suite include Cisco Calling Plans?

A: No, Webex Suite does not include Cisco Calling Plans, however Cisco Calling Plans are available for an additional price for Webex
Calling. Cisco Calling Plans are not currently available for Dedicated Instance.
Q: What subscription terms are available for Webex Suite?

A: Same standard subscription terms as Flex 3.0: 12, 24, 36, 48, or 60 months.
Q: What deployment options are there?

A: Webex Suite is available for Cloud (EA and NU) and On-Premises (EA only). Customers are encouraged to move to the cloud to
experience the full benefits of Cloud deployment.
When moving completely to Webex Suite EA Cloud, On-Premises migration includes the ability to retain reactive, Basic-level TAC
support, and licensing entitlement on an existing on-premises deployment for a period of 18 months. This support is provided by
the inclusion of A-FLEX-P-CALL with all orders.
Q: Are multi-year incentives available for Webex Suite?

A: Yes.
Q: Does Webex Suite allow for multi-year renewals?

A: Yes, Webex Suite can be renewed for 1, 2, 3, 4, or 5 years.
Q: Are there any partner certifications required?

A: Collaboration SaaS authorization is not required, however highly recommended (no change). Additional requirements for Webex
Calling and Dedicated Instance are listed below:
A. Webex Calling Partner (WBX_CALL or WXCPARTNER). Partners that are certified to sell Webex Calling are also authorized to sell
Dedicated Instance.
a. Partners should have a good understanding of Unified CM so they can migrate customers and assist customers in configuring and
customizing Dedicated Instance to meet the needs of customers. Advanced Collaboration Architecture Specialization is
recommended for partners reselling Dedicated Instance to ensure successful customer deployment.
b. Partner must provide initial setup services to connect the customers network to the Dedicated Instance cloud and must provide
configuration requirements to Cisco prior to the build start date.
c. Webex Setup Assist can be purchased if migration assistance is needed. This service does not release partners of the work
outlined in the bullet above, but covers migrating services.
d. All orders with Dedicated Instance will be put on compliance hold to validate partners capabilities to deliver.
Q: Can customers have a mix of Webex Calling users on multi-tenant and dedicated instance?
A: Yes. Customers can deploy both Webex Calling multi-tenant and dedicated instance, selecting either multi-tenant or dedicated
instance for each user, as needed, to meet their requirements.
FAQ
Q: Do you offer Access or Enhanced Licensing for Cloud Calling?

A: Webex Suite Cloud Calling only offers Webex Calling professional and Calling Workspace licensing.
Q: Cloud Calling isn’t available in in the country I need, what should be done?
A: Position the Webex Suite with On-premises calling as an option.
Q: Webex Suite EA requires a minimum of 250 Knowledge Workers. How do I position Webex Suite to under 250 KW?
A: Webex Suite Named User has similar entitlements and should be positioned for users under 250 KW.
Q: What is included in Webex Suite EA vs. Webex Suite NU?

A: Details are in the following sections. For an overview, see chart below:
Webex Suite
Enterprise Agreement Enterprise Agreement Named User

(A-FLEX-EA-SUITE) (A-FLEX-EA-P-SUITE) (A-FLEX-NU-SUITE)
$17.25 List Price; $11.95 CSRP $17.25 List Price; $11.95 CSRP $23.50 List Price; $15.95 CSRP
Calling Cloud Calling On-Premises Calling Cloud Calling

Meetings Advanced Meetings
Messaging ✓
Cloud Video Registration ✓
Webex Assistant + Closed Captioning ✓
Polling (Slido) ✓
Real-Time Translation $
Webinars Webinars 5000 Webinars 1000
Webex Events (formerly Socio) ✓ $
Minimum Licenses Requirement 250 5
NBR Recording Storage Unlimited* 1GB/User, pooled
Included Common Area 50% $
Device Cloud Promotion ✓ ✓ (Requires 3-year commitment)
Growth +15% with True Forward +15% with True Forward -
Downturn ✓(20% max, 1 time, yr2 or later) Not eligible for on-premises -
* 1-year default retention
$ = not included
Q. Why is Cisco launching Webex Customer Experience Basic, Webex Customer Experience Essentials and Webex Customer
Experience Standard & Premium?
A: We are providing a flexible and complete set of offerings to fit different customer experience needs.
Q. What is Webex Customer Experience Essentials?

A: Webex Customer Experience Essentials was created to bridge the gap between calling and contact center. The offer targets
customers who need a starting point for their contact center needs. It is a functional, contact center offering that will serve the
needs of agents and supervisors with dedicated functionality available in Webex App.
Q. I saw Webex Customer Experience Basic at WebexOne, what is it?

A: Webex Customer Experience Basic is a collection of features including voice queues (formerly GCM), the agent experience in the
Webex App, HD Voice, and the multi call window. This is not a new license -it is a new way to collectively describe our light call
center features that are included with Webex Calling / Webex Suite.
Q. I saw Webex Customer Experience Standard & Premium at WebexOne, what is it?
A: It is the full feature rich Webex Contact Center offer that we already have in the market. It completes our customer experience
by providing blended customer experience with digital, self-service and human engagement in high volume environments.
Q. Where can I find more information on Webex Customer Experience Solutions?

A: See the FAQ here.
FAQ
Webex Suite Enterprise Agreement (EA)

General
Q: What is included with Webex Suite EA?
A: Webex Suite EA includes:
• Cloud Calling
• Meetings
• Messaging
• Webex Events
• Polling (Slido)
• Webinars 5,000 (webinar and webcast)
• Cloud Device Registration
• Access to Device Cloud Promotion
• Webex Assistant + Closed Captioning
• Unlimited NBR Recording Storage with 1-year default retention
• Workspace for Common Area* at 50% of KW
*Common area licensing is equivalent to Webex Calling Workspace licensing.
Q: What Webinars capacity is included with Webex Suite EA?

A: Webinars 5000 entitlement is included with the Webex Suite EA with both webinar and webcast mode (with access to webinar
or webcasts for up to 5000 attendees). Webinars 1000 is also included with the Meetings entitlement, allowing users to schedule
Webinars (classic) with up to 1000 participants.
Q: What type of device registration is included in the Webex Suite EA?

A: Cloud device registration is included for 100% of knowledge workers. On-Premises device registration is not included.
Q: Is there a minimum number of Knowledge Workers (KW) required for Webex Suite EA?
A: There is a 250 Knowledge Workers minimum for Webex Suite EA.
Q: What recording storage is available?

A: Unlimited storage with 1 year default retention. Customer can configure the product to have a longer retention policy, if needed.
Q: What is the Growth Allowance for Webex Suite EA?

A: 15% one-time Growth Allowance with True Forward (non-Suite EA have a 20% growth allowance). This aligns with all other Cisco
Enterprise Agreements across Cisco architectures.
Q: Is the new Growth Allowance 15% for all EA offers?

A: No, the 15% one-time Growth Allowance with True Forward is just for Webex Suite EA. The 15% Growth Allowance is in
alignment with other architectures in Cisco
Q: How much recording storage is included with Webex Suite EA?

A: Webex Suite EA includes unlimited network-based recording storage with a 1-year retention policy.
Q: I do not have the ability to check the Suite(s) purchased box in EA Program Terms for End Users for my customer. What are
the options?
A: Options:
1. Manually print, check the box and scan
2. Checkbox function works with Adobe Pro and Adobe DC. Adobe can requested through Cisco eStore for a quarterly charge and can be
cancelled at any time.
FAQ
Cloud Calling
Q: What is Growth Allowance?
A: Customers can subscribe to an unlimited amount beyond the provided count.
Q: How is downturn defined and what happens in case a company has a downturn?
A: A downturn is a reduction in force that warrants a reduction in collaboration licensing. With Webex Suite EA with Webex Calling,
a company is eligible to take advantage of a single downturn event after the first 12-months with a 3-year Enterprise Agreement.
They can reduce their license count by up to 20%. A downturn may only be used once over the life of the Subscription. Minimum of
250 KW in an EA still applies. Webex Suite EA with on-premises Calling is not eligible for downturn coverage.
On-Premises Calling
It’s important to note that Webex Suite is primarily the same offer as we launched in September 2021, now there are two
deployment options for EA calling.
Q. If I am a customer on an existing SKU (On-Premises Calling and Meeting Pack) is there any action required?
A: If customers want additional entitlements, a change/modify will occur. If the customer does nothing, a change/replace will occur
at time of renewal. Please note the growth allowance for Webex Suite is 15%.
Q: What about the end of sale/end of life of existing SKU?

A: The EOS for the existing EA Cloud Meetings with EA on-premises calling SKU (A-FLEX-MPL) was announced on March 31st 2022,
Learn more here.
Q: Where is Webex Suite EA with On-Premises Calling available?

A: Webex Suite with On-Premises Calling is available where Webex Meetings is available.
Q: Will the Webex Suite On-premises offer include Nomadic e911?

A: No, it is not included but is available as an add-on for purchase. There’s a bundle, A-CECS-FLEX, that can be leveraged to easily
order Nomadic E911 and enhanced paging through our Solutions Plus offerings, along with the Webex Suite in A-FLEX-3.
Q: Is a Webex Suite NU with On-Premises Calling available?

A: No, if NU is required position NU Meeting + Calling Pack with On-premises Calling.
Q: What if I have a customer with split calling entitlements between on-premises and cloud?
A: We allow split entitlements without limitations.
Q: When mixing Suite EA with standalone EA workloads will users receive the same entitlements?
A: No, standalone users will not receive the same entitlements as Webex Suite users. (Example: a customer with Webex Suite EA
and standalone Meetings EA users will only receive Webinars 5000 entitlement for Webex Suite EA users.)
Q: Is there the ability to downturn?

A: No, downturn is only available with Cloud Calling and Meetings.
Q: How does it look when I have both premises calling and cloud calling on the same bill of materials (BOM)?
A: It would change from one SKU to two SKUs. List price will stay the same – there will be a line item from each SKU.
Q: Is there a minimum number of users required to be on-premises?

A: Not as long as you meet the EA requirements of 250 KWs. Mixed deployment is allowed.
Q: Can a customer have a mixed deployment of both Webex Suite EA On-Premises Calling and Webex Suite Cloud?
A: Yes, there is no longer a minimum user requirement.
FAQ
Q: Can a customer have a mixed deployment of both Webex Suite EA On-premises Calling and Flex on-premises EA?
A: Yes, mixed deployments are allowed but require a minimum of 1,000 KWs.
Q: What happens with entitlements when my customer has split deployments?

A: They would be aligned to your knowledge worker count for each deployment type.
Q: Will there be any change to the sales compensation?

A: Sellers should review their H2 sales compensation plans for more details. Examples of how compensation will be change will
available when the offer is released.
Q: Should customers adopt CCUC (Cloud-Connected UC)?

A: Yes, customers must adopt CCUC with on-premises calling. Customer with existing Control Hub/ organization ID can now enable
CCUC directly under “Services > Connected UC > Enable Connected UC”. Additional information can be found here.
Q: Are meetings also available on-premises?

A: No, only calling will be available on-premises. Meetings, Polling and Events will remain on the cloud.
Q: What happens if my customer does not have a Webex Suite Cloud Calling license and wants to migrate from on-premises to
cloud?
A: The customer will need to change/modify their subscription to add Cloud Calling. They will then be able to add more users
throughout the term and we will true forward their consumption at their anniversary date.
Webex Suite Named User (NU)

Q: What is included with Webex Suite NU?
A: Webex Suite NU includes:
• Cloud Calling
• Advanced Meetings
• Messaging
• Polling (Slido)
• Webinars 1,000
• Cloud Device Registration
• Access to Device Cloud Promotion, with 3-year commitment
• Webex Assistant + Closed Captioning
• 1 GB/user, pooled Network Based Recording Storage
Q: Is there a minimum number of users required for Webex Suite NU?

A: Yes, the minimum for Webex Suite NU is 5 users.
Q: Can a customer have mixed deployment of both Webex Suite NU and Flex Calling NU?
A: Yes, mixed deployments are allowed.
Q: Which Webinars product is available with Webex Suite NU?

A: Webinars 1000 is included in the Webex Suite NU buying model. For more information on Webinars, please see our FAQ here.
Q: What type of device registration is included in the Webex Suite NU?

A: Cloud device registration is included for every Named User.
Q: How much recording storage do I get with Webex Suite NU?

A: 1 GB of Network Based Recording (NBR) storage per KW, pooled. Additional NBR storage in increments of 500 GB or 100 GB can
be purchased and added to the pooled storage value.
FAQ
Migrations
Q: When should a customer be moved to the Webex Suite?
A: Customers are always recommended to migrate to Webex Suite whenever it makes sense. Target Customer Migration Scenarios
include:
• Adding a workload: The customer is ready to ensure they have more than just calling or just meetings.
• Migrating to the Cloud: The customer is ready to move their calling from on-premises calling to cloud (or a. hybrid) within the 18-month
period.
• Migrating from SWSS (or other legacy offer): The customer has a current contract on an offer that will no longer be supported.
Q: What if my customer is on the old on-premises meeting + calling pack (A-FLEX-EA-MPL)?

A: The meeting + calling pack has been announced for end of sale. . Customers will be migrated to Webex Suite EA On-Premises (A-
FLEX-EA-P-SUITE) at time of renewal, or earlier if desired. Webex Suite Cloud is also an option. Please work with your Cisco account
representative.
Q: What are the guidelines to follow to migrate customers to Webex Suite midterm?
A: Guidelines for a streamlined migration:
• Migration scenarios are covered here
Q: Will customers moving from Flex 2.0 On-Premises to Webex Suite be eligible for on-premises entitlements for 18 months?
A: Yes, any UC On-Premises customer who migrates to the Webex Suite can receive on-premises calling entitlements for 18 months
through GLO.
Q: Is Dual Entitlement included with Webex Suite Cloud Calling?

A: Dual entitlement is not included with the Webex Suite; however, if your customer is an existing on-premises they can continue
to use the licensing and provide 18 months TAC support to transition to the cloud.
Q: How much time will my customer have to migrate their on-premises perpetual licenses going to the Webex Suite Cloud
Calling?
A: UCM TAC support is only provided for the first 18 months of the subscription, so the customer is advised to migrate to Webex
Calling within that timeframe. If the customer is not comfortable migrating user base within 18 months, Flex on-premises may be a
better offer.
Q: What happens if the customer does not migrate to Webex Suite Cloud Calling within 18 months?
A: If the customer does not migrate within 18 months:
• Compliance Reviews will begin at 12 months and will include Webex Calling usage monitoring
• Sellers and Partners will receive compliance notices if the customer is not showing usage on Cloud Calling
• On-Premises calling licensing and services will start deprecating at 18 months.
Q: What is recommended if my customer’s SWSS contract is expiring soon, and they are not ready to migrate their on-premises
to Webex Suite Cloud Calling in the next 18 months?
A: Migrate your customer to Webex Suite EA with On-Premises.
Q: How does my customer on the previous (first introduced on June 8 th, 2021) Webex Suite EA (Flex 3.0 Meeting + Cloud Calling
Pack: A-FLEX-EA-MCL and A-FLEX-EA-MUL) migrate to the new Webex Suite EA SKU (A-FLEX-EA-SUITE)?
A: Customers on the existing Webex Suite EA (Flex 3.0 Meeting + Cloud Calling Pack) should stay until renewal. A $0 change/modify
can be performed in CCW to allow existing Meeting + Cloud Calling Pack users with Webex Calling access to Webinars 5000.
Q. Can my customer move from Webex Suite NU to Webex Suite EA mid contract?
A: Yes.
Q: Is Webex Setup Assist available for customers migrating to Webex Calling?

A: Yes. Partners can purchase Webex Setup Assist to engage Cisco to migrate Customers to Webex Calling (including Webex Calling
with Dedicated Instance).
FAQ
Q. Will open opportunities with (Cloud Calling Setup Assist) A-FLEX-CALL-ASST SKU require a change/modify to A-FLEX-CALL-
ASSIST?
A: No change/modify is required for open opportunities. A-FLEX-CALL-ASSIST will be available to quote Cloud Calling Setup Assist.
Q: My UCM Cloud customers wants to move to Dedicated Instance, what needs to be done?
A: A change/modify via Webex Suite in CCW. If they request 1 and then need a 2nd region, they will need to change modify again.
Q: How do I enable Webinars 5000 for an existing customer that has Webex Meeting + Calling Pack with Webex Calling or UCM
Cloud?
A: Partner would initiate a $0 Change/Modify to update the configuration. This will trigger an update and automatically includes
the Webinars entitlement SKU. You do not need to add any SKU. Webinars 5000 then needs to be provisioned onto a Webex site
managed by Control Hub.
Q: If my customer is on a Named User Flex subscription, can I migrate to Webex Suite NU midterm?
A: No, we are not allowing NU to NU migrations midterm. Customers should migrate to the NU Webex Suite at time of renewal.
Q: Where can I find information on the accelerated SWSS End-of-Sale for On-Premises Calling?
A: Please see the SWSS End-of-Sale Acceleration Announcement.
Dedicated Instance
Q: What is Dedicated Instance?
A: When purchased with the Webex Suite, Webex Calling offers the ability to select a fully redundant dedicated cloud instance
option based on the Cisco Unified Communications Manager architecture. Dedicated Instance is integrated with Webex Calling and
takes advantage of Webex platform services, bringing cloud innovation and an enhanced experience to customers who need to
support older Cisco endpoints, local survivability solutions, or existing integrations that are part of critical business workflows.
Q: When do I position Dedicated Instance?

A: Dedicated Instance should only be positioned to customers who need to support older Cisco endpoints, require local survivability
solutions, or have existing integrations that are part of critical business workflows for some or all of their users. These are typically
larger enterprise customers with complex deployments. Most customers will be able to deploy Webex Calling without the need for
Dedicated Instance.
Q: Where can I find more information on Dedicated Instance?

A: Please see the Dedicated Instance FAQ and the TDM deck here.
Q: Should I always select Dedicated Instance for Webex Suite EA when my customer has 1000 KWs or above?
A: No, only select Dedicated Instance if it is required by the customer and they are planning to deploy it.
Q: What quantity of Dedicated Instance should I select?

A: Dedicated Instance is deployed based on geographic regions (Americas, EMEA, APJC, and Australia). Select the number of
regions (max 4) needed to provide the appropriate global coverage for the users that will be registered to Dedicated Instance.
Q: Is the Dedicated Instance offer only available as a part of the Webex Suite?
A: Dedicated Instance is available when purchasing the Webex Suite EA, NU or available standalone via Flex Plan 3.0.
Q: What is included in Dedicated Instance?

A: Dedicated Instance includes the following set of applications:
• Cisco Unified Communications Manager
• Cisco Unified Communications Manager IM & Presence Service
• Cisco Unity Connection
FAQ
• Cisco Expressway
• Cisco Emergency Responder
Dedicated Instance is activated from Control Hub and deployed using a standardized deployment model that grows in capacity, as
needed, to accommodate the number of users and devices.
Q: How does my customer indicate they want Dedicated Instance as part of their Webex Calling solution?
A: When the customer has older Cisco endpoints, local survivability solutions, or existing integrations that are part of critical
business workflows for some or all of their users and requires a cloud solution that is backed by UC Manager.
Q: What options are available for customers to establish a private network connection to Dedicated Instance?
A: Customers can connect in one of two ways:
1. Webex Edge Connect
2. Over the partner network if their partner supports that option.
We recommend partners work with their customer to determine the right option.
Q: What if the customer needs a Dedicated Instance in more than one region?
A: Entitlement to the first region may be selected with your Webex Suite EA or Webex Suite NU subscription at no cost if at least
1000 Webex Suite KWs are ordered. Additional regions or accounts with less than 1000 KWs can purchase Dedicated Instance as a
paid add-on.
Q: What if the customer has less than 1,000 Knowledge Workers for Webex Suite?
A: All customers with less than 1,000 Webex Suite KWs will need to purchase Dedicated Instance, per geo, if needed. Typically, for
customers less than 1,000 KWs, Webex Calling is the preferred option.
Q: Does Dedicated Instance require selection when ordering or can it be added after initial implementation?
A: Dedicated Instance can be ordered at initial order or best practice is to add Dedicated Instance through change/modify at a later
point in time as the customer needs.
Q: Will Dedicated Instance be available for Agency customers?

A: No, Dedicated Instance will only be available for EA and NU buying models.
Q: Do partners need to have special certification to select Dedicated Instance?

A: Dedicated Instance is available in the Webex Suite as a part of Webex Calling, and as such, all Webex Calling Resell partners can
order Dedicated Instance. Advanced Collaboration Architecture Specialization is recommended for partners reselling Dedicated
Instance to ensure successful customer deployment.
Q: How is Dedicated Instance activated?

A: After being ordered, Dedicated Instance can be activated in Control Hub.
Q: Where is Dedicated Instance available to be sold?

A: Dedicated Instance is only available in countries where Webex Calling is available. Learn more.
Q: When migrating a customer interested in Dedicated Instance should it be included in initial booking?
A: If the customer requires Dedicated Instance feature support immediately as part of their migration strategy, then it should be
including in the initial booking, otherwise Dedicated Instance may be added through change/modify later if required.
Q: With the introduction of Webex Calling - Dedicated Instance - will there be a specialization required for partners interested in
purchasing?
A: The specializations are the same as Flex 3.0 Webex Calling.
FAQ
Webinars
Q: What do I get with Webinars for Webex Suite EA?
A: Webinars 5000 entitlement is included with Webex Suite EA. Webinars 1000 entitlement is also included with the Webex
Meetings entitlement, which allows users who are provisioned with both Webinars 5000 and Webinars 1000 to schedule a 1000
participant event using Webinars (classic), if desired.
Q: What do I get with Webinars for Webex Suite NU?

A: Webinars 1000 entitlement with the ability to schedule Webex Events (classic) for 10,000 participants and Webex Webinars for
1000 attendees is included with Webex Suite NU. Webcast view is not available with Webinars 1000.
Q: My Webex Suite EA/NU customer wants to get a higher Webinars capacity than what’s included, can a higher Webinars
capacity be added within the Webex Suite subscription?
A: No. The Webex Webinars entitlement for Webex Suite EA is Webinars 5000 and Webex Suite NU is Webinars 1000. A different
Webinars capacity will need to be purchased separately through A-EVENTS.
Q: Which Webinars product is offered with Webex Suite?

A: By default, Webex Webinars (new) is offered with the Webex Suite.
Q: Where can I find more information on Webinars?

A: Please see our FAQ here. Please refer to the Webex Suite Data Sheet for additional details.
Webex Suite Direct (CCE)

Q: Can Webex Suite be ordered on CCE?
A: Yes, Webex Suite Direct is orderable on CCE.
Q: Can Cloud Calling Setup Assist be ordered through Webex Suite Direct in CCE?
A: Yes, Setup Assist (A-FLEX-CALL-ASSIST) can be purchased as an add-on in CCE within the A-FLEX-3 configuration.
Q: Can programmatic ramp be used with Webex Suite EA in CCE?

A: No, programmatic ramp is not available in CCE.
Q: Is Webex Calling - Dedicated Instance available in CCE through Webex Suite Direct?
A: No, as Webex Calling – Dedicated Instance requires a partner to transact.
Webex Suite Business

Q: Where can I find more information about Agency?
A: Please see our partner overview here.
Q: How can I order the Webex Suite Online?

A: Please visit our Webex.com Plans and Pricing page.
Webex Device Cloud Promotion

Q: What can the Webex Device Cloud Promotion be applied to?
A: It can be applied to Webex Suite EA and Webex Suite NU (3-year commitment required). The number of devices purchased in
conjunction with a Webex Suite subscription cannot exceed the number of Webex users.
Q: Will the Webex Device Cloud Promotion ever include TAA complaint devices?
A: It is not planned at this time.
Q: How is the Webex Device Cloud Promotion applied?

A: See information on the Flex Plan SalesConnect under the tab "Promos and Incentives".
FAQ
Q: What are the terms and conditions for the Webex Devices Cloud Promotion?
A: Please see our terms and conditions document.
Q: Where can I find more information on the Webex Device Cloud promotion?
A: More information can be found here.
Webex Events
Q: What is Webex Events (formerly Socio)?
A: A modern event platform designed to power hybrid events of the future. An end-to-end event management platform that
powers the complete attendee lifecycle – from registration, agenda planning, attendance and participation in live sessions. For
more information, please visit the SalesConnect page.
Q: What will be included in the Webex Suite EA?

A: The following features with Webex Suite EA:
Unlimited events and communities for all internal employees
External Attendees: 5x KW count external attendees per year, pooled for use among all events
External Community Members: 5x KW count external community members per year, pooled for use among all
communities
Unlimited registrations
1 Custom Events App license
20 Lead Retrieval Licenses
Streaming Hours (10 Streaming Hours per KW, pooled)
Live Display
Onsite Software
Q: Can I purchase any add-ons with Webex Suite EA?

A: You can purchase add-ons for additional External Attendees, External Community Members, Custom Event Apps, Lead Retrievals,
and Streaming Hours A-EVENTS-PLATFORM. Add-ons in A-FLEX-3 as part of Webex Suite will be available soon.
Q: Is Webex Events included for Webex Suite NU?

A: No. Webex Suite Named User customers can purchase Webex Events (formerly Socio) using A-EVENTS-PLATFORM.
Q: Will Webex Events be available as a standalone option?

A: Yes. Please see the FAQ for more details.
Q: What is the maximum number of attendees using Webex Events per event?
A: 100,000 attendees.
Q: How is the Usage of Streaming Hours calculated?

A: Streaming Hour usage is calculated by adding up the viewing time of each user. For example, if 60 attendees watch a 3 minute
stream, 3 streaming hours have been used.
Webex Go
Q: What is Webex Go?
A: Webex Go is an add-on license to Webex Calling and extends your Webex PSTN number to your mobile phone.
Q: Where is Webex Go Available?

A: United States and United Kingdom
FAQ
Q: What is Webex Go for Mobile Network Operator?

A: Webex Go for Mobile Network Operator natively integrates Webex Calling with the service provider network to deliver unrivaled
mobility experiences for today’s modern workers. AT&T is the current provider with more providers in the future. Only available in
US. For more information, see here.
Q: Where can I find more information on Webex Go?

A: See Webex Go FAQor Webex Go for Mobile Network Operator FAQ
Promotions
Q: What promotions are available with Webex Suite?
A: Collaboration Ramp Plan for greenfield only, competitive situations – prior approval required.
Q: What collaboration promotions are available in FY24?

A: A list of FY24 promotions can be found here.
Future & Recent Offerings

These are offers that have been announced and may be available as a Beta today, but may not yet available for GA.
Whiteboarding
Q: What is new about Whiteboarding?
A: The new solution will provide a single whiteboarding experience across all of Webex. We have expanded the solution with a web
app, for convenience and to introduce new capabilities that will later be integrated in the rest of the suite. Example is an overview
of all your boards, and the ability to share boards with Webex users outside of spaces.
The new whiteboarding solution will also bring a much more comprehensive canvas feature set that is built for all relevant
platforms (Webex Devices, laptops, tablets and mobile devices). Examples include text input, selection tool, images on canvas and
much more features tailored to make teamwork and meetings more effective and engaging.
Q: When will Whiteboarding be included in Webex Suite?

A: Details on Webex Suite features inclusion and timing will be provided at a later date.
Vidcast
Q: What is Async Video (Vidcast)?
A: Vidcast is a video messaging tool that makes it easy to record & edit short videos, share them with teammates or customers,
and quickly get feedback on the content – helping distributed teams collaborate more effectively, and get time back in their day.
Q: What is included with Vidcast?

A: Features include:
• Default playback speed is set to 1.2x to automatically give consumers a 20% time savings (can be configured by the viewer).
• Closed captions (English) for silent consumption.
• Advanced navigation tools to easily find and jump to relevant moments with thumbnail navigation, chapters, and jump links.
• Click to share – copy a share link to share your Vidcast anywhere your team collaborates, email, messaging apps, social channels, etc.
• Automatic video preview (with title & description) appears when sharing to Webex messaging, Facebook, LinkedIn and Twitter.
• Sharing restrictions – manage access by setting sharing permissions to either public, private or restrict at the domain level.
• Reactions and comments – so teams can share feedback and keep projects moving or refine messaging.
• Layout options – chose from various camera layout options to prevent content from being blocked.
• Flexible recording options – chose from any available audio or camera source. For screen share, choose to share your entire screen, an
application or specific browser tab.
• Webex devices support – use supported Webex devices as an external camera, and get access to features like virtual backgrounds, noise
cancellation, etc.
FAQ
• Download capabilities (as an MP4).
Q: How is Vidcast included in Webex Suite EA?

A: Vidcast is available in a free tier as well as a premium tier unlocking enhanced features and capabilities for Webex Suite EA
customers at no additional charge. To enable premium tier contact Help@vidcast.io
*only available in English
Contact Center
Q: Is Contact Center included in the Webex Suite?
A: No, but it can be added as a separate subscription (A-FLEX-3-CC).
Webex Assistant
Q: Is Webex Assistant included in the Webex Suite?
A: Webex Assistant is becoming a feature of Webex Meetings. You will not need a separate entitlement for either Closed
Captioning or Webex Assistant. This is rolling out by cluster and will become a feature of Webex Meetings in the next few months.
Webex Suite Compliance Holds

Q: Will Webex Suite orders be put on a compliance hold?
A: Webex Suite is currently being launched with 4 compliance holds to ensure the best customer experience is managed efficiently.
Holds will be reviewed daily with Product Development ensuring a 24-hour SLA (on weekdays) for the following products:
- Webex Assistant
- Webex Calling - Dedicated Instance
- Cisco Calling Plans PSTN
If you have concerns about a hold that has gone past the 24-hour SLA (on weekdays), please open a case with XaaS Ops Case
Support.
Q: Will Webex Suite orders with Dedicated Instance be put on compliance hold?
A: Yes. If the Dedicated Instance SKU is selected, the entire order will be put on compliance hold to validate the following:
• Customer intends to deploy Dedicated Instance now. If the deployment is not currently planned, a change/modify will be
required to remove Dedicated Instance from the order. (Note: Dedicated Instance can be re-added in the future when ready
to be deployed by customer).
• Partner has a clear understanding of their onboarding obligations and can configure and customize a Unified
Communications Manager deployment for customers.
For More Information

Checkout the below FAQs to learn even more about everything included in the Webex Suite. Please find more information on our
Cisco Collaboration Flex Plan Hub on SalesConnect.
Webex Events (formerly Socio) FAQ

Webex Webinars FAQ
Meetings Add-on FAQ
Setup Assist FAQ
Dedicated Instance FAQ
FAQ

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FAQ

Webex Suite FAQ

Updated: October 2023

Frequently asked questions

Q: What are the buying models for Webex Suite?

Q: What if my customer requires AU?

Q: Does Webex Suite offer have a new ATO?

Q: Where is there more information on how to purchase Webex Suite?

Q: How is Webex Suite provisioned?

Q: In what countries is Webex Suite currently available?

Q: What are the billing models for Webex Suite?

Q: Are trials of Webex Suite available?

Q: What paid add-ons are available for Webex Suite?

Q: Can programmatic ramp be used with Webex Suite EA in CCW?

Q: Does the Webex Suite include Cisco Calling Plans?

Q: What subscription terms are available for Webex Suite?

Q: What deployment options are there?

Q: Are multi-year incentives available for Webex Suite?

Q: Does Webex Suite allow for multi-year renewals?

Q: Are there any partner certifications required?

Q: Do you offer Access or Enhanced Licensing for Cloud Calling?

Q: What is included in Webex Suite EA vs. Webex Suite NU?

Enterprise Agreement Enterprise Agreement Named User

Calling Cloud Calling On-Premises Calling Cloud Calling

Q. What is Webex Customer Experience Essentials?

Q. I saw Webex Customer Experience Basic at WebexOne, what is it?

Q. Where can I find more information on Webex Customer Experience Solutions?

Webex Suite Enterprise Agreement (EA)

Q: What Webinars capacity is included with Webex Suite EA?

Q: What type of device registration is included in the Webex Suite EA?

Q: What recording storage is available?

Q: What is the Growth Allowance for Webex Suite EA?

Q: Is the new Growth Allowance 15% for all EA offers?

Q: How much recording storage is included with Webex Suite EA?

Q: What about the end of sale/end of life of existing SKU?

Q: Where is Webex Suite EA with On-Premises Calling available?

Q: Will the Webex Suite On-premises offer include Nomadic e911?

Q: Is a Webex Suite NU with On-Premises Calling available?

Q: Is there the ability to downturn?

Q: Is there a minimum number of users required to be on-premises?

Q: What happens with entitlements when my customer has split deployments?

Q: Will there be any change to the sales compensation?

Q: Should customers adopt CCUC (Cloud-Connected UC)?

Q: Are meetings also available on-premises?

Webex Suite Named User (NU)

Q: Is there a minimum number of users required for Webex Suite NU?

Q: Which Webinars product is available with Webex Suite NU?

Q: What type of device registration is included in the Webex Suite NU?

Q: How much recording storage do I get with Webex Suite NU?

Q: What if my customer is on the old on-premises meeting + calling pack (A-FLEX-EA-MPL)?

Q: Is Dual Entitlement included with Webex Suite Cloud Calling?

Q: Is Webex Setup Assist available for customers migrating to Webex Calling?

Q: When do I position Dedicated Instance?

Q: Where can I find more information on Dedicated Instance?

Q: What quantity of Dedicated Instance should I select?

Q: What is included in Dedicated Instance?

Q: Will Dedicated Instance be available for Agency customers?

Q: Do partners need to have special certification to select Dedicated Instance?

Q: How is Dedicated Instance activated?

Q: Where is Dedicated Instance available to be sold?

Q: What do I get with Webinars for Webex Suite NU?

Q: Which Webinars product is offered with Webex Suite?

Q: Where can I find more information on Webinars?

Webex Suite Direct (CCE)