Cisco Webex Calling

Partner Enrollment Guide

December 2020
Guide
Cisco Webex Calling
Partner Enrollment Guide

Overview
Overview For businesses that have been waiting for a trusted
brand to deliver a globally available, multi-tenant, This document is designed to give you
Requirements
cloud-based alternative to their on-premises PBX,
and Changes a complete overview of enrollment and
the wait is over.
Partner training available to become a Cisco
Enrollment Guides Webex Calling gives you all the features of a Webex Calling partner.
traditional PBX through a monthly subscription
Scenario 1 There are two types of enrollments
service, including:
Scenario 2 • Advanced set of enterprise-grade PBX features • How to become a Webex Calling partner
(if you currently are not a Collaboration SaaS
• Enhanced experience for mobile devices – users
Sales Training Specialization partner)
can be more productive from anywhere with
Administration Webex Calling or Webex Teams on desktop and • How to become a Webex Calling partner
Training mobile devices (if you are already Collaboration SaaS
Specialization certified)
Administration • Support for an integrated user experience with
Intermediate Webex Meetings and Webex devices, including There are two trainings for two roles
Cisco IP Phones 6800, 7800, and 8800 Series
Administration • Sales Training for Account Manager
desk phones and analog ATAs
Professional
• Delivery from a set of regionally distributed, • Administrative Training for the
Cisco Calling Plan geo-redundant data centers around the globe Pre-sales Engineer
Service Provider • Service that is available across a growing list of
Enrollment countries in every region

Frequently Asked • Protection of existing investment in any

Questions on-premises Cisco Unified Communications
Manager (UCM) licenses, through the Cisco
Partner Support Collaboration Flex Plan View Data Sheet
and Resources
• A smooth migration to the cloud at your pace,
through support of cloud and mixed cloud and
on-premises deployments

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Requirements and Changes

Overview
Requirements
and Changes What’s new?
Partner • Reduced role requirements – now, you only need 1 Webex Calling Administrator
Enrollment Guides (Presales Engineer) and 1 Webex Calling Sales instead of 2 per role
Scenario 1 • Training Cost - Webex Calling Sales and Administration trainings are now
FREE e-learning courses instead of $3,500 per Administration and $1,000 per
Scenario 2 Sales ($9,000 Total)

Sales Training • Webex Calling e-learning trainings are applicable for all Partners (including SPs)
• Instructor-led Administration Professional Training available at reduced
Administration cost (optional)
Training
Administration
Intermediate

Administration Current requirements

Professional
• Must be enrolled in the Collaboration SaaS Specialization
Cisco Calling Plan
• Must accept the Webex Calling Addendum within PPE 
Service Provider • Must be a Cisco® registered partner in the end-customer’s sell-to country
Enrollment and Webex Calling contract country 
Frequently Asked • Must complete Webex Calling Training to sell, quote, provision and/or deploy  
Questions
• Webex Service Provider Calling must complete additional enrollments and
Partner Support program requirements 
and Resources

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Enrollment Guides

Overview Scenario 1
Requirements How to become a Webex Calling partner (if you currently are not a Collaboration
and Changes SaaS Specialization partner)
Partner
Enrollment Guides
• Login to Cisco Partner Program Enrollment (PPE) and click
Scenario 1 Accept the Cloud Create Enrollment
Services Subscription
• Click Profitability and Practices and select Cloud Services
Scenario 2 Resale Program Terms
Subscription Resale Program Terms and Conditions
and Conditions
Sales Training • Review and accept the Terms and Conditions

Administration
Training
Administration Review the Cisco
• Please review Cisco Collaboration SaaS Specialization
Intermediate Collaboration SaaS
Specialization Program Requirements document
Administration Requirements, • Please review Cisco Collaboration SaaS Specialization
Professional At-a-Glance and At-a-Glance and FAQ Document
FAQ documents
Cisco Calling Plan
Service Provider
Enrollment • Open Collaboration SaaS Authorization Learning Training 
Frequently Asked • Complete the Collaboration SaaS Specialization Training Modules
Questions Complete • To meet the minimum Webex Calling requirements:
the Collaboration
Partner Support • The Account Manager role must complete SaaS Specialization Training-Webex
SaaS Specialization Calling-Module 3-Part 2 of 4-eLearning
and Resources
• The Presales Engineer/Admin role must complete SaaS Specialization
Training-Webex Calling-Module 3-Part 3 of 4-eLearning

Note: For details on PPE and PMA steps see the Partner Support and Resources section of this guide.
© 2020 Cisco and/or its affiliates. All rights reserved.
Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Enrollment Guides

Overview Scenario 1 (cont’d)
Requirements How to become a Webex Calling partner (if you currently are not a Collaboration
and Changes SaaS Specialization partner)
Partner
Enrollment Guides • Sales Account Manager (AM); Complete Pearson Vue Exam
Scenario 1 Complete the Requirements (Cisco Collaboration SaaS Specialization Exam
Collaboration SaaS #700-680 CSaaS)
Scenario 2 Specialization Program • Presales Engineer (PSE); Complete Pearson Vue Exam
Pearson Vue Exams Requirements (Cisco Collaboration SaaS Specialization Exam
Sales Training
#700-680 CSaaS)
Administration
Training
Administration • Login to the Program Management and Application Tool (PMA)
Intermediate Submit the
and select Apply to Program
Collaboration
Administration SaaS Specialization • Complete the required fields and submit your application.
Professional Program Application • Cisco will evaluate and respond to your application
Cisco Calling Plan
Service Provider
Enrollment
Frequently Asked • Return to the PPE home page and click Create Enrollment
Questions Accept the Webex • Click Profitability and Practices, then select either Cisco Webex
Calling Addendum  Calling Partner PSTN Addendum* or Cisco Webex Calling SP*
Partner Support
and Resources • Review and accept the Terms and Conditions

*Cisco Webex Calling Partner PSTN Addendum is for Value Added Reseller Partners, while Cisco Webex
Calling SP Addendum is for Service Provider Partners.
© 2020 Cisco and/or its affiliates. All rights reserved.
Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Enrollment Guides

Overview Scenario 2
Requirements How to become a Webex Calling partner (if you are already Collaboration SaaS
and Changes Specialization certified)
Partner
Enrollment Guides
Scenario 1

Scenario 2 • Login to Cisco Partner Program Enrollment (PPE) and click

Create Enrollment
Sales Training
Accept the Webex • From the Eligible Programs tab, click Profitability and
Administration Calling Addendum* Practices and select either Cisco Webex Calling Partner PSTN
Training Addendum or Cisco Webex Calling SP
Administration • Review and accept the Terms and Conditions
Intermediate

Administration
Professional • Webex Calling Sales Training

Cisco Calling Plan Complete Webex • Webex Calling Intermediate Administration Training
Calling Training or
Service Provider
Enrollment • Webex Calling Professional Administration Training

Frequently Asked
Questions
Partner Support
and Resources

*Collaboration SaaS Specialization Partners that have accepted the Cisco Webex Calling Partner PSTN Addendum
need to complete Step 2 only.
Note: For details on PPE and PMA steps see the Partner Support and Resources section of this guide.
© 2020 Cisco and/or its affiliates. All rights reserved.
Guide
Cisco Webex Calling
Partner Enrollment Guide

Sales Training
Overview Available online, at no cost
Requirements
and Changes
Partner
Enrollment Guides
Scenario 1

Scenario 2

Sales Training
Administration
Training
Administration
Intermediate

Administration
Professional

Cisco Calling Plan

Service Provider
Enrollment
Frequently Asked
Questions
Partner Support
and Resources

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Administration Training
Overview
Requirements Partner Technical Training Options
and Changes Webex Calling Intermediate Webex Calling Administration
Cisco Webex Calling OR
Partner Administration Training Professional Training
Enrollment Guides Partner Personnel Administrator/Presales Administrator/Presales
Role Requirement Engineer (PSE) Engineer (PSE)
Scenario 1

Scenario 2 Number of Required One (1) One (1)

Partner Personnel
Sales Training
Administration Training Online, Interactive E-learning Instructor Led
Training Course Format

Administration
Training Five (5) Hours; 20 Modules Five (5) days – Virtual, Cisco
Intermediate
Course Length Classroom(s) or Partner Premises
Administration
Professional Product Lab/ Partner Provided (If Applicable) Cisco provided; Includes Devices,
Demo Opportunities Local Gateways, etc.
Cisco Calling Plan
Service Provider Training Course Cisco Customer Service Hub Course Instructor(s)
Enrollment Partner Support
Frequently Asked
Questions Training No Charge $1,000 Per Seat – Virtual and
Course(s) Cost Cisco Classrooms or $20,000
Partner Support Partner Premises Up to 15 Seats
and Resources

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Administration Intermediate Training

Overview Available online, at no cost
Requirements
and Changes
Partner
Enrollment Guides
Scenario 1

Scenario 2

Sales Training
Administration
Training
Administration
Intermediate

Administration
Professional

Cisco Calling Plan

Service Provider
Enrollment
Frequently Asked
Questions
Partner Support
and Resources

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Administration Professional Training

Overview Available online, at cost
Requirements
and Changes
Partner
Enrollment Guides
Scenario 1

Scenario 2

Sales Training
Administration
Training
Administration
Intermediate

Administration
Professional

Cisco Calling Plan

Service Provider
Enrollment
Frequently Asked
Questions
Partner Support
and Resources

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Enrollment Guide

Overview Cisco Calling Plan Overview
Requirements Simple, global Calling Plan offer for Cisco
and Changes Cloud Calling now direct from Cisco!
Partner • Fully automated ordering and provisioning system for Important information
Enrollment Guides new and existing phone numbers
Scenario 1 • Cisco Calling Plan has specific commercial,
• Flexible offering around numbers, unlimited minutes,
tax, and other obligations due to government
bundled minutes, etc.​
Scenario 2 regulatory requirements. These obligations
• Single Cisco bill for Cloud Calling including relevant are described in the new Webex
Sales Training PSTN details​ Calling Addendum
• Complement existing local gateway solutions​ • Due to specific obligations, the new
Administration
Training • Easy to set up and maintain, automated through Webex Addendum should be reviewed, in its
Control Hub​ entirety, by the appropriate team(s) within a
Administration
• Cisco Calling Plans are not treated as sale-for-resale Partner organization
Intermediate
• Country availability may vary • All new and existing Webex Calling Partners
Administration must accept the new Webex Calling Addendum
Professional
through enrollment into the new Webex Calling
Cisco Calling Plan Partner PSTN Program in PPE to be eligible to
quote, order and transact the Cisco Calling Plan
Service Provider
• Effective December 16, 2020 the existing Cisco
Enrollment
Webex Calling VAR Addendum program is no
Frequently Asked longer accepting new enrollments. All new
Questions and renewing Webex Calling Partners must
Partner Support accept the new Webex Calling Addendum within
and Resources the new Cisco Webex Calling Partner PSTN
Addendum program

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Enrollment Guide

Overview Service Provider Enrollment
Requirements Key Service Provider Webex Calling Enrollment Details and Additional Steps
and Changes
Partner
Enrollment Guides
• Cisco Webex Calling SP Addendum program enrollment is
Scenario 1
Cisco Webex Calling required to access product
Scenario 2 SP Addendum • Cisco Webex Calling SP Partner will receive next step
instructions email following Addendum program enrollment
Sales Training
Administration
Training
• Login to Cisco Partner Program Enrollment (PPE) tool and
Administration click Create Enrollment
Intermediate
CMSP Fast Start • Select CMSP-Fast Start Agreements, and enroll into Webex
Administration Addendum (optional) Calling SP Fast Start
Professional
• Enrollment into the Cisco Webex Calling SP Addendum
Cisco Calling Plan Program is a prerequisite

Service Provider
Enrollment
• Reach out to your Cisco Account team for more details on
Frequently Asked
the Cisco Webex Calling Technical Onboarding Process
Questions Cisco Webex Calling SP
Technical Onboarding • The Cisco Webex Calling SP Onboarding process must be
Partner Support complete prior to submitting Step 6 for audit waiver
and Resources to apply

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Enrollment Guide

Overview Service Provider Enrollment
Requirements Key Service Provider Webex Calling Enrollment Details and Additional Steps
and Changes
Partner
Enrollment Guides • Go to Cisco Program Management and Application tool
Scenario 1 CMSP: Cisco • If new to CMPS or CMPS Express, create a
Powered Webex new Advanced application
Scenario 2 Calling SP as Provider • If currently CMSP Advanced or Master Partner, open
Sales Training existing application

Administration
Training
Administration • Add Webex Calling SP in Cisco Powered Services Section
Intermediate CMSP: Cisco • Upload SLA, Marketing Services Description and Customer
Powered Webex
Administration References in Cisco Powered Documents section
Calling SP as Provider
Professional • Upload ITIL Certificate (only for new CMSP Advanced)
Cisco Calling Plan
Service Provider
Enrollment
• Upload Confirmation of Training under “General”
Frequently Asked
• Account Manager - Cisco Webex Calling Sales Professional Training
Questions CMSP: Cisco
• Solutions Engineer – Cisco Webex Calling Intermediate or Professional
Powered Webex
Partner Support Administration Training
Calling SP as Provider
and Resources • Submit Application

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Cisco Webex Calling Partner Enrollment FAQ

Overview Who can I contact for Webex Calling enrollment My exam results are not reflected in the
Q questions or issues?
Q PMA tool, so I am unable to complete the
Requirements
Collaboration SaaS Specialization Application.
and Changes A Please review the Partner Resources section at
the end of this presentation for commonly asked A It can take three (3) to five (5) business days
Partner questions and answers and other resources. for the Pearson Vue Exam results to sync into
Enrollment Guides the PMA tool. Following this three (3) to five
If further assistance is needed, please contact your business day period, if you have met the exam
Scenario 1
Cisco Partner Account Team, Cisco Distributor or requirements, Collaboration SaaS Specialization
Scenario 2 Customer Service Hub. Application can be completed.
Cloud Services Subscription Resale Program I have opened and logged in to the PMA tool,
Sales Training Terms and Conditions Q but am unable to apply to the Collaboration
Administration I am not able to access the Cloud Services SaaS Specialization program.
Training
Q Subscription Resale Program Terms and Conditions.
A If you do not see “Apply”, scroll down to the
Administration A User IDs and passwords not associated with a ‘Collaboration SaaS Specialization’ and click on
Intermediate partner profile will not be able see the “Cloud ‘Apply’ to open.
Services Subscription Resale Program Terms and
Administration Conditions” under the “Eligible Programs” tab. Cisco Collaboration SaaS Specialization
Professional Program submission and approval
Cisco Collaboration SaaS Specialization How can I learn more about my Collaboration
Cisco Calling Plan Program Pearson Vue Exams Q SaaS Specialization application status?
Service Provider I have already completed the Webex Calling
Q Intermediate Assessment. Will that satisfy my
A Further information can be found at the
Enrollment Cisco Collaboration SaaS Specialization
Collaboration SaaS Specialization Program
Frequently Asked Apply/Renewal document.
Pearson Vue exams?
Questions
A Completion of the Webex Calling Intermediate
Partner Support Assessment by the Presales Engineer does not
and Resources qualify as Collaboration SaaS Specialization exam
requirement. The Presales Engineer must also
complete the Pearson Vue exam requirements
to meet program eligibility.

© 2020 Cisco and/or its affiliates. All rights reserved.

Guide
Cisco Webex Calling
Partner Enrollment Guide

Partner Support and Resources

Overview
Partner Program Enrollment Guide (PPE) detailed steps. PPE Guide
Requirements
and Changes
Partner Partner Management and Application (PMA) Enrollment Guide detailed steps. PMA Guide
Enrollment Guides
Scenario 1 Partners source for all inquires and needs pertaining to Webex Calling, including support, Partner Webex
resources and engagement with a live Cisco Webex Calling associate. Calling Helpdesk
Scenario 2
Cloud Calling: Webex
Sales Training For more information on Cisco Webex Calling visit:
Calling SalesConnect Link
Administration
Training Different Cisco Webex solutions, capabilities, subscriptions and devices are available
Where is Cisco
depending on location. Review the information presented here to understand what solutions
Administration Partners can sell and where. Webex Available
Intermediate
Obtain additional end user training, expert help and leverage a plethora of resources
Administration regarding Cisco Webex Solutions. Webex Help Center
Professional

Cisco Calling Plan Cisco Webex

Document containing detail information pertaining to the Cisco Webex Calling product.
Calling Data Sheet
Service Provider
Enrollment
Cisco Webex
Frequently Asked This frequently updated roadmap offers insights into what is coming soon for Webex Calling.
Calling Roadmap
Questions
Partner Support This presentation provides information Webex Calling global availability. The Global Footprint, Webex Calling Global
and Resources Country Availability, Localization Capability as well as Selling and Deploying. Availability Sales Playbook

Webex Calling Partners are informed about important product updates and new features
Webex Calling
following successful completion of the enrollment requirements through a series of
Continuous Learning
emails, videos, webinars.
© 2020 Cisco and/or its affiliates. All rights reserved. 12/2020