Cisco Collaboration Roadmap For Partners August 2023

Q3CY23
Cisco Collaboration
Roadmap
(Q3CY23: July, August, September)
C97-3004669-00 © 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential.
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Document Purpose
This published roadmap presentation is intended to be presented by the Cisco Sales or Cisco Partner to the customer
under NDA. Not intended to merely send to the customer without context but to be presented – not in its entirety but
pick and choose the slides that are pertinent to the customer.
This presentation is published quarterly. The next publish date is November 2, 2023
Resources
Launch Resource Guide

Collab Sales Connect: General
Flex Plan page
Roadmap page
Webex App Hub
Collaboration in Five
Love the Roadmap?! Submit your feedback here!
Contents
01 Executive Summary and Product Themes
Collaboration’s vision and focus – including the new Product Themes
02 Product Highlights
Hero features for this current quarter from the product teams. Right click on the product link below to
navigate you to the desired section.
• Webex Suite
• Devices
• Verticals and Integration
• Admin, Security and Analytics
• Customer Experience
03 Adoption and Support

Learn more about how you can help your customers in their journeys
04 Detailed Roadmap
Detailed on the product roadmap from what was delivered last quarter, what is planned this quarter and a
view of what’s to come in the short term.
Table of content is hyperlinked and clickable

Roadmap Strategy and
Key Updates
Collaboration strategy | Three focus areas
Reimagine
Reimagine Reimagine
Customer
Work Workspaces
experience
Webex Platform
AI, Security, Manageability, Sustainability
© 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
The next normal is here
Expectations
• Every interaction is hybrid

• The office is a magnet
• Customer experience is instant and personalized
• Sustainability is a must
Product themes
Unrivaled & Connected Purpose-Built AI

Experiences for Collaboration
Security & Manageability

Sustainability at every level
at Scale
Unrivaled & Connected Experience
Customer Why Coming Soon:

Webex technology creates an inclusive culture that keeps teams connected and engaged by allowing • Multi-Language support for voicemail transcription
leaders and organizations to focus on both employee happiness and company objectives. By • Emoji Palette Reactions
prioritizing features that promote interoperability, flexibility and intuitive behaviors, Webex helps • Advanced visual voicemail features (including
businesses build a community that supports everyone, no matter from where or how they work. forward/reply)
• Show active call as option to transfer
• Start an instant meeting with a one-time link
THEME HERO EXAMPLES:
• Annotation: Mobile and on Live Content Share
Inclusive: People Focus MTR on Cisco Devices • Real-time translation in FedRAMP
• Real-time translation • Multi-language support for Voicemail Transcription
• Gesture recognition • Slido for Microsoft Teams
• People Focus & Frames • Cisco Room Bar Pro
Open & interoperable: • Third-party touch screens support
• App integration • Chat notifications on Devices for all Webex meetings
• Microsoft Teams Room (MTR)
• Device interoperability
• Hot Desking Support Booking Duration on MPP 8800
Flexible & mobile: Series
• Move-to-mobile
• Apple CarPlay, Ford, Mercedes
• Hot desking
Intuitive & one-touch:
• Room Navigator
• QR code scan readers
• Board series Whiteboards
Purpose-built AI for Collaboration

Life is chaotic. Distractions should not stop you from getting work done. Webex intelligence • Meeting Zones, for Cinematic Meetings
unlocks intuitive productivity that promotes purposeful focus, collaboration workflows, and even • Webex Smart Audio – Noise Removal and Optimize for my
water cooler moments. Voice (Already GA’d, continuing rolling updates)
• Audio over IP - AES67 Interop
• Journey Data Service Widget in Webex Contact Center
• Progressive Campaign (1:1) to help customers make automated
THEME HERO EXAMPLES:
Audio: Optimize for my voice/all voices Gesture Recognition campaign calls for proactive outreach initiatives
• Background noise removal • RoomOS and ThousandEyes Integration
• Optimize for my voice
• Optimize for all voices
Video:
• Facial recognition with names
• Gesture recognition
• Virtual Background and Blur
Natural Language Understanding:
• Topic analysis
• Agent answers
• Chat summaries
Analytics:
• Personal insights
• Recommendation Engine
• People profiles
Security & Manageability to Scale

A strong management foundation is critical in todays hybrid work world, as people expect a near • Contact Center provisioning, administration and
flawless experience. That means businesses need secure, streamlined and end-to-end visibility that troubleshooting through Control Hub
puts the control in the hands of their admins. Webex delivers simple, scalable and actionable • Flexible access control with custom roles
management all on a single pane of glass. • Faster network troubleshooting for calls using
THEME HERO EXAMPLES: ThousandEyes integration
End-to-end control: • Keep user generated content confidential with Bring Your
• Bring Your Own Cloud KMS ThousandEyes
• Delegated Administration
Webex Control Hub Own Key (BYOKMS)
• Protect users from search • Multiple email for user authentication
• Visual watermarking
Single dashboard: • Force re-authentication after AD password change
• Control Hub • Protect sensitive users from being searched by name
• ThousandEyes integration
• Simple Azure AD & Okta sync • Detect unauthorized leakage of recordings using visual
• Webex CCE FedRAMP ATO watermarking
Actionable insights:
• Devices in use • SCIM 2.0 API for user & group management
• Room occupancy • Webex Calling FedRAMP Authorization
• Sign-in/out activity
Reliable and scalable: • Enhanced Survivability for Dedicated Instance
• Calling metrics
• Real-Time Diagnostics • ThousandEyes Agent Support on RoomOS devices
• Advanced Diagnostics &
Troubleshooting
Sustainability at every level
Customer Why
In 2023, sustainability is assumed. It isn’t enough for businesses to just say
Re-designing Optimizing real-estate Delivering new they’re environmentally conscious - customers are directly asking how
(consolidation) and workplace experiences
“the built” rebalancing space
sustainability is incorporated within your products. From the materials devices
are made with to the way they consume energy, collaborate on a more
environment for (“we” vs. “me”)
sustainable future with Webex. Cisco has its own journey to a net zero future and
hybrid work is designing solutions to help customers get there too.
Taking the friction out of Digitizing real

being in the workplace estate Hero features
• Carbon emission insight widget in Control Hub

Cisco Programs supporting Sustainability • Office hours in Control Hub to prevent your device from using
unnecessary energy
• Cisco Room Bar designed for circularity
Capital Takeback & Reuse

DRAFT:
Collaboration Quarterly Published Roadmap: August 2023 New executive summary
Executive Summary
Reimagine Work Reimagine Workspaces Reimagine Customer Experiences
• Multi-Language support for voicemail transcription

• Emoji Palette Reactions • Cisco Room Bar Pro
Unrivaled & • Advanced visual voicemail features (including forward/reply) • Cisco Native Text to Speech (TTS)
• Show active call as option to transfer • Third party touch screens support
• WebRTC based Agent Desktop
Connected • Start an instant meeting with a one-time link • Chat notifications on Devices for all Webex meetings
• Annotation: Mobile and on Live Content Share • Recording of Consult Calls
• Hot Desking Support Booking Duration on MPP 8800 Series
• Real-time translation in FedRAMP
Experiences • Multi-language support for Voicemail Transcription
• Slido for Microsoft Teams
• Cinematic Meetings: Meeting Zone • Journey Data Service Widget in Webex Contact Center
Purpose-built AI • Share an existing whiteboard in a meeting • Audio over IP - AES67 Interop • Progressive Campaign
for Collaboration • RoomOS and ThousandEyes Integration
• Visual watermarking to prevent data loss

• Delegated Administration
• Bring Your Own Cloud KMS
Security & • API for user, group and contacts management
• Protect sensitive users from search by name
• Pin Lock on Desk Devices
Manageability • Simple Azure AD & Okta sync • Webex CCE FedRAMP Authorization
• On-Devices Firewall
• Sign-in/out activity • KYC compliance and digital identity verification with Journey
• Emergency Alerts via Multicast Paging
at Scale • Multiple email for user authentication
• Force re-authentication after AD password change
• Webex Calling FedRAMP Authorization
Sustainability • Carbon emission insight widget in Control Hub

• Office hours in Control Hub to prevent your device from using
unnecessary energy
at Every Level
Webex – Powering Hybrid Work
Webex Suite
Webex Suite
Devices
Calling Messaging Meetings Whiteboarding
Integrations and Verticals
Admin, Security and Analytics

Webinars Events Polling Vidcast
+ Future offerings
Customer Experience
starting at
$11.95
Webex Suite per user per month*
Did you know?

The Webex Suite offers deployments for every customer
Calling Messaging Meetings Whiteboarding
Fully Cloud, Fully On-Premises, Mixed Deployment

and Mixed EA
Webinars Events Polling Vidcast

Full Support for Premises and Cloud Calling
+ Future offerings
Customers that aren’t ready to move to Cloud Calling
within 18 months, but still want the amazing benefits of
the Suite with Meetings, Events, Polling and more!
Customer Experience (Standalone or Add-On):
Mixed Knowledge Worker Enterprise Agreement
CPaaS (EA)
Contact Center
Flexibility to support a different number of KWs for
each workload (meetings and calling).
Webex Suite Readiness Deck
Webex App
Webex App – Messaging and App Experience in Webex App
Collapse / Expand threads
De-emphasize conversations in spaces that you are

not interested in
• Collapse and expand threads depending on your level of

interest.
• Webex users cannot collapse threads in busy spaces,

making navigation more time-consuming. This feature will
reduce friction when navigating such spaces.
• Feature GA on Mac in July; Available on Windows in

August, with mobile to follow.
July 2023
Webex for Government [FedRAMP] supported
Emoji Palette Reactions
Select from 3000+ emojis to react to a

message
Users frequently ask for more ways to react to
messages. It is important to allow users to
express themselves how they see fit.
July 2023
Quiet Hours
Supporting a better work-life balance by

minimizing notifications that can be distracting
when you are not working.
• Available on desktop and mobile to follow
• Create a schedule to mute notifications during your

non-work/quiet hours
• Select from a “Weekday” or “Custom” schedule
• Will mute notifications on all your devices

(like DND)
• Others will be able to see that you are in quiet hours
August 2023
Disable Read Receipts
With the ability to disable the sending and receiving of read

receipts, Webex users will be able to check messages out
of hours without feeling obligation anxiety to respond to
messages they have read.
Admin Experience: This feature will be available to all

users in their preferences by default, set to "send and show
read receipts" per the current app experience.
August 2023
Easier group messaging
Maintain an efficient flow of work - this feature

reduces the time taken between conceiving and
sending a message to a handful of people
October 2023
Message Reminders
This features allows users to create reminders for

specific messages and be reminded of that
message at a later time.
By allowing users to set message reminders, they

will be better able to manage important incoming
asks and better manage their work.
October 2023
Customize sidebar
navigation
Allows admins and users to surface, hide and

reorder the sidebar navigation menu for all
supporting workloads (Not applicable for main
workloads: Messaging, Meetings, and Calling)
This features allows users quicker access to the

support workload they use most and prefer
October and November 2023

Webex App – Calling & Device Integration
Mute/unmute and add to

Favorites in business texting
End users want to manage business texting just

like they do with Webex Messages in the Webex
App. Mute/Unmute and Add to Favorites are
missing for business texting
Availability: Windows, macOS, iOS, Android
July/August 2023
Webex for Government [FedRAMP] support not available
MNO/Webex Go Android
Widget
Mobility users can use the overlay widget for mid-call controls
MNO and Webex Go users use the cellular network for calling. The Webex
app provides these users with additional mid-call controls, such as
hold/resume, transfer and move call to a meeting. But users making calls in
the mobile OS dialer, may not realize the benefits of the Webex app and it
takes too many clicks to get there.
Availability: for Android only; no iOS planned yet due to Apple limitations
July 2023
Mobile Call Settings Widget
Optimize collaboration experience by utilizing the mobile widget

User not provisioned with Call Queues
to provide quick access to Webex call settings.
The call widget buttons dynamically change based on if a user
has been provisioned for Call Queues and Call Forwarding.
Availability: iOS and Android
User provisioned with Call Queues
User not provisioned with Call

Queues or Call Forwarding
July 2023
Default to audio call
Whether from the global search bar or the search box in the
calling tab, if the user does not manually select the
audio/video call, it defaults to a video call today. Many times,
users do not want to enable self-video due to privacy
concerns.
Availability: Desktop only
July 2023
Multi-Call window
enhancements
Improving transfer/conference and adding ignore calls,
silence ringing
• Allow calling users to transfer, conference or merge
within the Multi-Call Window, without popping out in-
call windows
• Besides answer or decline, the users can also ignore and
silence new calls
• Increase the font and button size to be consistent with
Webex main window
• Availability: for Windows only
July 2023
Multi-Call window
enhancements (cont’d)
Show redirect information on call notifications and
add more user control in Multi-Call window settings
• Allow calling users to see redirect information
(e.g. forwarded call) within the Multi Call window
• Allow other applications to overlap the Multi Call
window
• Allow users to get the normal call toast when
MCW is enabled
• Availability: for Windows only
August 2023
Multi-Call window enhancements

E911 status & Call Queue support
Show 911 warning message and call queue status on

Multi-Call window settings
• Users can quickly update their location address for
emergency calls
• Users can see and change the call queue status and
join/unjoin queue from Multi-Call window
Availability: for Windows only
September/October 2023
Small audio call window
Enhance multi-tasking during audio calls
The default audio call window size is

reduced to enhance multi-tasking. Users can
also resize and move the call window, and
the change will be remembered for
subsequent calls.
Availability: Desktop only
July 2023
Multi-Language support for voicemail

transcription
• Voicemail transcription support for French, German
and Spanish (English voicemails are transcribed today)
• Enables wider adoption of voicemail transcription
feature among non-English speaking users
• Multiple languages in the same voicemail not
supported
• Transcription available in Webex app and sent via
email (same as today)
• Available on mobile & desktop for Webex Calling
Multi-tenant
August 2023
Warning for free user when

making calls by phone
number
Clarify for free users why they can’t call phone
numbers.
Previously, when a free user dialed a phone

number, the call failure prompt was vague. Some
end users were mistaken that Webex calling
service was not operational.
Availability: Desktop
August 2023
Advanced visual voicemail

features (including
forward/reply)
Record to send, forward, reply to voicemail messages
from Webex App on Desktop
Users want to be able to record a new voicemail
message to send, reply to, or forward existing
voicemail messages.
Availability: Windows, macOS (Mobile coming in
October)
Limitations: UCM Calling only (H1CY24 for Webex
Calling)
September 2023
Show active call as option to

transfer
For users juggling several calls at once, sometimes

they need to transfer a call to someone they are
already talking to. Now other held calls are listed in
the transfer dialog.
Availability: Desktop (already available on mobile)
September 2023
MNO/Webex Go - Attended
transfer support
MNO and Webex Go users use the cellular network

for calling. Webex App already supported mid-call
controls such as hold/resume, blind transfer and move
call to a meeting.
Now we also offer attended transfer support.
Availability: Android, iOS
September 2023
Do not create 1:1 space after

call
Users in IT support or call centers make or receive

many calls every day. Since each call creates a space,
their message list gets filled very quickly. Users must
manually leave spaces one by one to keep only those
relevant to them.
Availability: UCM Calling (already supported for
Webex Calling and Webex for BroadWorks)
September 2023
Automatic decrease
background music volume
when receiving a call
If a call comes in while a user is listening to music on

another app, the music will make it hard to hear the
caller’s voice, unless the user manually turns off the
music.
Availability: Windows ONLY
September 2023
Webex App – Scheduling & Calendaring
Meetings tab First Time Experience

enhancements (Desktop)
Try a demo meeting and connect a calendar banners to

be shown in the meetings tab for a user’s First Time
Experience (FTE)
Provide a new user more guidance in the complete
meetings and calendar experience. Demo meeting will
walk the user through a faux meeting to showcase
various features. Connect your calendar will open the
Webex settings window > Meetings tab.
(Mobile – July 2023)
August 2023
Start an instant meeting with one-time link
Desktop Mobile
August 2023 October 2023
A more secure way to meet spontaneously!
Users seek a more secure option to meet ad-hoc with a shareable meeting link. Instant meetings utilize a one-time link, making
it more secure than a personal room meeting without having to use the calling feature or going through the scheduling process.

Show source of calendar in the Webex app

when connected to Webex backend
Show calendar source for users that are not connected

to a hybrid calendar
Users may understand they are not properly setup to a
hybrid calendar and that is why they might not be
seeing all their calendar events on Webex that are in
their other calendars. They can then decide if they
would like to connect to their third-party calendar to
see all events from that calendar in the Webex app.
July 2023
Webex App – Meetings & Webinars
Securely share a recording
Share a recording with only those you choose by entering

their email address and
turning off the public link. People who you share the
recording with can't share the video with anyone else.
July 2023
Customized webinar stage to appear in

recordings, SIP devices and webcasts
The customised stage will now appear in

recordings, SIP devices, and webinars in
webcast view – not just for those who join
the Webinar for live viewing.
July 2023
Lock breakout sessions

in Webinars
Webinar hosts will be able to lock BO

sessions so that attendees not a part of the
session cannot join it.
Additional information:
• Attendees will be able to leave the locked BO
sessions but will not be able to rejoin unless
the host unlocks the BO sessions and lets
them in.
July 2023
Audible warning for local

recording
Audible warning will now be heard when local

recording is turned on in a meeting.
This announcement will also be customized
according to the language set for the participant
joining the meeting.
• Support for - Webex App Native
(Desktop/Mobile) Clients and Web Client
July 2023
Show Share Control Bar

after stage sync
Allow viewers to zoom in/out sharing content
Hide the “Remote Desktop Control” and “Request

Annotation” buttons while still showing the share
control bar
If the viewer is already in RDC or Annotation
session, they can still “Stop control” / “Leave
annotation” to leave the session. Once leaving the
session, they won’t be able to disturb the presenter.
July 2023
New Annotation on mobile
A new live annotation feature that coexists with current sharing, it allows
both the presenter and participants to annotate together.
Besides the standard ”Pen” tool, we’ve also introduced a new
"Disappearing ink" tool, the drawings will be disappearing after a few
seconds, it's very useful if the user just wants to point to somewhere that
they are talking about while not messing up the presenter's screen.
At any time, you can save a screenshot of the sharing content with the
annotations on it.
Note: When an iOS/iPadOS user shares the screen, this user can't use the
annotation feature due to OS limitation.
July 2023
Real-Time Translation in
FedRAMP
In global meetings, language barriers may make communication more
difficult. Webex already offers real-time translation for commercial
customers; now it will be supported for Government/FedRAMP customers
as well.
Real-time translation with 100+ languages will be supported in Webex for

Government. In meetings where the host has a real-time translation
license, Webex supports the ability to translate from any of the five
existing spoken languages that are supported for free, to 100+ caption
languages. This will enable more inclusive, accessible, and engaging
meetings across the globe.
Note: the languages offered in FedRAMP vary slightly from the languages
offered in commercial.
August 2023
Improved visibility for join from browser

option
Users can join meetings from browsers more quickly!
For users trying to join a meeting who previously did

not have Webex app downloaded and were either:
1) unable to download due to IT restrictions OR
2) did not want spend time to download/install
Now, after clicking a meeting link, Webex landing

page provides options of equal weight to join meeting
via
1) Downloading Webex app
2) Joining meeting from web browser
August 2023
User Hubs for “Sites”
User Hub for Online (free & paid) customers 'sites'

with improved UI and features.
• User Hub will be the new name for 'sites'
• Single location that now includes User specific
Meetings, Calling and Device settings from
• settings.webex.com
• CUP
• myaccount.webex.com
• Available for Online (free & paid)
customers on 'sites' and user.webex.com
August 2023
API to create permanent Webinar join

links
Currently, customers are not able to send webinar
invitations with join links ahead of time as the links
are not valid until the webinar begins.
Permanent join links can now be generated via the
REST API so that customers can, for example, send a
valid join link to their attendees ahead of time of the
webinar.
August 2023
Control Hub settings for default

video status
A new section in Control Hub for admins to set the
default video status for their users, for desktop and
mobile. This controls the user preference settings
under join options. Note that this just sets the
default video status (on/off) when joining meetings
(in the interstitial preview window), but the user
can still change their video status in the preview
window or after joining the meeting.
September 2023
Webex App – Video Mesh Ready Platform
Enable/disable whiteboard on
Control Hub
Allow customer to disable whiteboard
everywhere in Webex.app
We’ve added an overall enable/disable

whiteboarding setting on the Control Hub.
When disabled, all whiteboard entries in
Messaging/Meeting/Calling will be hidden.
August 2023
Sync system mute/unmute status in

meeting and calling Microphone
Ability to monitor system mic/speaker mute events • Mute system mic -> Meeting changes to muted
and help the user to jump out the trap scenarios.
• User click unmute in meeting -> Help unmute system mic
Current challenges this solves for:
Microphone: A user may mute system microphone
Speaker
with keyboard on some Windows laptop models, but
Webex still shows unmuted; a user may unmute mic System speaker is muted -> Notification/help user unmute
in meeting, but the system’s mic was muted before, system speaker
so that the user can’t speak out.
Speaker: A user may accidentally muted system
speaker, so can’t hear others.
August 2023
Share an existing whiteboard

in a meeting
Share prepared whiteboards or reshare previously
closed ones
The “Start a new whiteboard” in more menu is

changed into “Whiteboards”, then a “Whiteboards”
dialog listing all the user’s private whiteboards or
whiteboards from the space (if it’s a space-associated
meeting) allows the user to share an existing
whiteboard or start a new whiteboard and share into
the meeting.
User can also preview a whiteboard locally before
sharing it to all attendees.
October 2023
Credentials passed from web browser page

to Webex app
Help users verify sign-in credentials from web browser to desktop
After clicking a meeting link, Webex now provides
the verification code on browser page to copy into
Webex desktop app without having to sign-in again
if user does not have mobile verification available.
User will proceed to interstitial page after entering
the verification code.
September 2023
Amazon WorkSpace support

(Windows thin-client only)
The Amazon WorkSpace (AWS) is a new virtual

workspace for varied worker types, from any
location.
Webex app is currently not supported with AWS
virtual environment, so that high quality media
will not be provided on it.
October 2023
Keyboard Shortcuts for Reactions

Easily send reactions in Webex Meetings!
Keyboard shortcut allows users to to open the

reaction panel and press alphabetic keys for each
reaction.
1. Using the entry point shortcut, a keyboard user

can navigate to reaction using Up/Down Keys.
2. Tooltips provided for each reaction for
discoverability and can be accessed from keyboard
by tabbing.
3. For users with Screen Readers – audio
announcement is provided describing what
shortcut to use for a reaction.
November 2023
Webex Calling
The features in the Webex Calling section do not apply to the Webex for Government [FedRAMP] offer.
Webex Calling - Your enterprise-grade cloud phone system
Enhanced Survivability for Dedicated Instance

Control
Enhanced Survivability for DI enables full on-prem survivability for a UCM Hub
cluster deployed in Dedicated Instance
Dedicated Instance
• A virtual application deployed on-premise that connects as a survivable node to a
Dedicated Instance UCM cluster
• Devices registers to the appliance when cloud services are unavailable
• All call control functions, and 3 rd-party integrations are preserved in the failover
Access
mode Network
• High density survivability: support to 7500 devices per node X
• Maximum 8 enhanced survivability nodes per cluster
• Managed from the cloud PSTN
Customer
Site
Benefits:
• For customers where calling is mission critical, e.g., customers in Health Care and
Financial Services, this feature provides a full on-prem survivability solution
Webex Calling DI
GA now Endpoints
Support for additional

recording vendors
Increased call recording vendor options in Webex
Calling.
• Simple configuration – No need to setup SIP trunk per

vendor
• Flexible deployment options: use a single vendor for
entire organization or different vendors for different
locations
• Secure cloud recording with every vendor
• Call recording vendor support estimates:
• Dubber, Imagicle and Call Cabinet available now
• Nice, Verint, ASC and Calabrio to follow
Note: Free Dubber Go recording will continue to be offered for all Webex Calling
users.
Imagicle and Call Cabinet – GA now
Others Verint, Nice, ASC to follow in CY Q4-CY Q1
Multi-language support for

Voicemail Transcription
• Voicemail transcription support for French, German
and Spanish (English voicemails are transcribed today)
• Enables wider adoption of voicemail transcription
feature among non-English speaking users
• Multiple languages in the same voicemail not
supported
• Transcription available in Webex app and sent via
email (same as today)
• Available only for Webex Calling – Multi-tenant users
August 2023
Notification for users in Call Pickup group

and for Directed Call Pickup
• Today users get only ringing notification for an incoming call to
a member in Call Pickup group
• New --> Configurable Audio and Visual notifications to the
Pickup Group members when call is received
• Users can pick up the call from notification toast on
Webex app and softkey on MPP phones
• Directed Pickup with BLF monitoring support on Webex app
• Familiar Notification and Pickup experience for CUCM users
Note: UX subject to change
migrating to Webex Calling
• Reduced configuration overhead for administrators
BLF notification for Directed Call Pickup – Q3 CY 2023

Notification for Call Pick Group members – Q4 CY 2023
Enhanced Outbound Call Permissions and

Translation Patterns
Enhanced Outbound Call Permissions
• Offers great flexibility for administrators to control international calling,
calls to specific numbers and range of numbers via digit patterns
• Call permissions can be defined at location, user, workspace and virtual
line level
• Improvements to Authorization Codes – Support up to 1000 codes and
bulk operation
Translation Patterns
• Digit manipulation capability for outbound calls to support use cases such
as operator dialing, abbreviated/short number dialing and number
translation needed for calls routed to PSTN
• Familiar wildcards support for ease of configuration and build effective
translation pattern
• Supported at organization and location level
Outbound Call Permission: Q4 CY 2023

Translation Pattern: Q1-Q2 CY 2024
Concurrent Local Gateway & Site

Survivability Mode
Access
Network
Webex Calling administrators can collocate & configure both
Site Survivability and Local Gateway functions on a single
Cisco IOS-XE routing platform reducing configuration burden. Branch Site
X
The validated IOS-XE configurations published will support the
following: NEW
• The routing platform functioning as a Local PSTN breakout Collocation of Site
Survivability and Local GW
point (LGW) at the Branch site during normal cloud mode
operations
Cisco
• During Internet / WAN connectivity disruption, performing Router
the Site Survivable functions including PSTN breakout for PSTN
the Phones / Apps at the Location Webex Calling Endpoints
Q3 CY2023
Webex Calling Market Expansion Bangladesh,

Nepal,
Bhutan,
Mongolia
Myanmar
Expand presence of Webex Calling into
additional countries with the ability to
deploy PSTN using Local Gateway
Laos
Additional Sell-In countries: Bangladesh,
Nepal, Bhutan, Myanmar, Mongolia, Papua New
Keny Guinea
Laos, Cambodia, Haiti, Papua New Angol a
Haiti a
Guinea, Timor-Leste, Vanautu, Guyana, Cambodia
Fiji, Angola, Kenya

Guyana Timor-Leste
Vanautu
Fiji
GA now: Nepal, Bhutan, Myanmar, Mongolia, Laos, Cambodia,
Haiti, Bangladesh Total country availability: 122 to 135 Country availability
August 2023: Papua New Guinea, Timor-Leste, Vanautu, Guyana, Fiji Sell-In countries: from 108 to 123 countries
Next in 2023: Cameroon, Cote d’Ivoire, Uganda, Zambia, Tanzania, Branch office countries: 12
Mozambique, Iraq, Turkmenistan
Guest Calling support with Webex

Calling
• Guest Calling streamlines customer communication by
offering prompt responses and simplifying the process
of customers to reach out to your Sales, Support, and
other Business-to-Consumer (B2C) communication need
directly from their web browser
• Does not require Guest users to setup user account and
does not require any user authentication from guest users
• A guest user can place call, start and stop video, mute
and unmute local audio, interact with an IVR and end
call
• Works across browsers on desktop and mobile
Q4 CY2023 - Q1 CY 2024
Calling in Microsoft Teams:

Re-designed Home page
Benefit: New & improved Webex Calling Integration Home page
providing an enhanced user experience.
Includes Voicemail for UCM
Includes VDI support
Includes Call Settings on the home page
Includes Call Forwarding information on the home page (MT only,
UCM/DI support coming later)
Applicable to:
• Webex Calling (MT)
• Webex Calling Dedicated Instance and UCM (requires UCM12.5
SU7 and CUC 12.5 or UCM 14 SU3 and CUC 14)
In Beta, GA August 2023

Introducing Webex Go with AT&T
One phone number Compliant and secure

Your AT&T wireless phone Securely provide compliance and
number is your Webex identity call policies on a business-managed
mobile phone
AT&T 5G network Mobile Webex experience

Superior call quality on AT&T’s Powerful enterprise-grade calling
nationwide 5G network and integrated with the Webex Suite in the
Qos & Dynamic Traffic palm of your hand
Management of Webex Data
October 2023 © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Webex Contact Center Integration (WxCC) with Dedicated

Instance
WxCC can be integrated with Dedicated Instance with the
following deployment models.
• Option 1: Agent’s phone on Webex Calling Multi-tenant
• The call control for the agent’s phones is configured in the multi-tenant
calling platform. Whereas the back-office user’s phones are configured in
Dedicated Instance.
• Option 2: Agent’s phone on Webex Calling Dedicated Instance

• The call control for the agent’s phone is configured in Dedicated Instance
and the PSTN options in this deployment can be either a Local Gateway in
Dedicated Instance or Cloud Connect PSTN (CCP) in multi-tenant.
• The Webex Contact Center entry point numbers and PSTN numbers need to
be configured in Control Hub.
Available Now
Dedicated Instance Trials

Applications
• CUCM • Expressway C
• The Dedicated Instance managed trial service provides a • Unity Connection • Expressway E
standardized private America’s based pod trial environment • IM and Presence • Webex App
with up to 10 numbers.
• Cisco Emergency Responder
• Customers can evaluate Dedicated Instance capabilities for a
(CER)
small group of users, with 10 US PSTN numbers for 5 weeks
(includes 1 week setup). • Cloud Connected PSTN
• Designed for greenfield and brownfield customers that are
very close to purchasing and would like to get quick access to Fee
test use cases before purchasing
After CCEP approval a CCW order must be submitted for a
monthly recurring charge of 100 users of A-FLEX-NUCL-P
with only the programmatic discounts which the partner
qualifies for on the deal (~$1000/ month).
This fee includes Dedicated Instance and Virtual Connect

add-ons.
71
Available Now
Megaport Connectivity for Dedicated

Instance
Megaport peering for DI enables customers to leverage their
presence in Megaport DCs and extend connectivity to DI over
Webex Edge Connect.
The current plan is to deliver this feature under Early Adoption
(EA) program (not EFT) starting Oct 2022. EA program allows
Cisco to enable Megaport peering to DI customers prior to feature
GA. It requires full-service licensing and PO validation.
Benefits: Megaport peering provides flexibility to DI customers to

choose between Equinix and Megaport connectivity when
choosing Edge Connect to peer with DI
Early Access
UCM
Cisco Unified Communications Manager Release Timeline
Delivered
Q2 CY22 Q2 CY 23
Q4 CY 23 Q2 CY 24
Major release … … …
14 SU2 14 SU3 15 15 SU1
12.5 SU7 12.5 SU7a 12.5 SU8
Expressway
X14.2 X14. 3 X15
CUBE
(IOS-XE)
XE 17.9.1 XE 17.12.1 XE 17.15.1
Continuous Value Delivery with Webex® CCUC
Plan as of July 2023 - Subject to change without notice

Release FCS/EOL – CUCM 15, 14, 12.5 (Cisco dates subject to change)
1st Mar Aug Aug Aug
12.5 Greenfiel
Addon: (no bug/security fixes)
In published SU7a A-FLEX-12.5-LIC in
d
EOL14949 future EOL14961
Jan Jul Jul Jul
14 SU3 (no bug/security fixes)
Q2 Q4 Q1 Q3 Q4 Q2 Q3 Q4 Q2 Q3
Q1 CY23 Q3 CY23 Q2 CY24 Q1 CY25 Q1 CY26
CY23 CY23 CY24 CY24 CY24 CY25 CY25 CY25 CY26 CY26
CentOS7 End of Support X
Nov
15 SU1 SU2
GA
Products that this timing applies to:
• UCM - Unified Communications Manager
• SME – Session Management Edition End of Life (EOL) Announcement
• IM&P – Instant Messaging & Presence service
• CUC - Unity Connection
• CER - Cisco® Emergency Responder End of Sale
• PCD - Prime Collaboration Deployment
• Elements of Webex Calling dedicated instances, UCMC-G, Webex Contact Center End of Software Maintenance (no bug/security fix)
Enterprise
End of Support 75
© 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Unified Communications Manager
Microsoft Teams Integration: Bi-directional Presence

Sync– Webex to Microsoft
Exchange Presence between Webex and Microsoft Teams in
User’s own Avatar, 1:1 Chat & Channel
• Presence Sync: Cisco to Microsoft: Call, Meeting, DND (beta)
• Presence Sync: Microsoft to Cisco: Call, Meeting, DND,
Presenting (beta)
Applicable to:
• UCM (requires 12.5 SU7 or 14SU3 & Webex-Cloud
Connected UC)
• Webex Calling Dedicated Instance (requires UCM 12.5 SU7 or
14SU3)
• Webex Calling

Webex for Government [FedRAMP] support not applicable
Microsoft Teams Integration: Redesigned Landing

Page
Enable customers who adopted MS Teams as their primary collaboration Call/Search Input
Enter a number, SIP Call History Voicemail
client to use on-prem UCM for calls and voicemail address or type a Access recent calls and
call back
Access voicemails and
call back
name to search & Call
• Easy to use user interface
• Call history: MS Teams user can view a centralized UCM call history
• Voicemail :
• MS Teams user can view the list of Unity Connection voicemails
• Play unread voicemails
• Pause/delete/replay older voicemails
• Search/Dial pad: Search for contact
• Dial a number or SIP URI
• Speed Dial: For frequently used contacts
Applicable to:
• On Prem/Dedicated Instance:
• UCM 12.5 SU7 & CUC 12.5 or later
• UCM 14SU3 & CUC 14 or later
• Webex-Cloud Connected UC required for prem.
• Webex Calling
iOS Local Push Connectivity for

calls (LPNS)
Reliable & Secure way to notify Webex App users on iOS
devices of incoming VoIP call and messages when iOS Containing App
devices operate in a WiFi constrained network when there is
no internet connection and doesn’t have access to APNs
Key Features
• To the user, LPNS and APNS notifications will be identical Notification
• Mission critical / Time critical Local notifications get delivered Restricted Local WiFi
when App is suspended and running in background
• Persistent connectivity to LPNS service
Supported Releases:
• Cisco UCM: 14SU3 onwards
Extension App
• Webex App May 2023
CUCM (LPNS)
Delivered
iOS Local Push Connectivity for

calls (LPNS) cont’d
• App Extension can directly communicate directly with your
CUCM (LPNS) on a local WiFi network Containing App
• Web Socket Protocol between CUCM (LPNS) and App
Extension to deliver the notifications
• App must specify WiFi networks where you wish to enable
local push connectivity
Notification
• When device joins specified WiFi network App Extension is Restricted Local WiFi
responsible for maintaining network connection with
CUCM(LPNS) and receiving the notifications
• App Extension continues to run in background as long as
device is associated to the specified Wifi network System stops
Extension App
all extension when devices loses connectivity to specified wifi
network CUCM (LPNS)
Delivered
Slido
Slido
Slido for Microsoft Teams

Support for anonymous participants
The participants who are not using a Microsoft
Teams account can use the Slido app to vote or ask
questions.
Customers who meetings with external participants

can use Slido to engage their audience.
Delivered
Slido

Authenticate participants automatically
The participants who use SSO/SAML to access
Slido polls will be automatically authorized in the
Teams app to access Slido.
No extra steps to log in to Slido to send a vote.

Hosts will be able to engage their participants
reliably and fast.
Delivered
Slido

Add Slido in Outlook calendar
Hosts or presenters can add Slido when scheduling
a Teams meeting from Outlook
There's no need to go to Teams to add Slido as an

app. Presenters can easily add it to a meeting when
setting up in their Outlook calendars.
Works only on Windows; classic version of

Outlook. Attached image is only an illustration.
August 2023
Slido
Updated UI for Webex

integration
Q&A is now an interaction that can be easily added to a
meeting which allows the participants to ask questions.
Also, the UI was redesigned and changes the view of
interactions.
Delivered
Slido
Share Slido Present mode on

stage in Webex
Hosts can display Slido Present mode on stage for
all the participants
Display the results in a visual way for everyone in
the meeting. Helps with focus and attention of the
participants.
July 2023
Slido
Slido Spaces
Collaboration Spaces in Slido admin
Allows easy collaboration on recurring Slido
meetings without having to share access every
time.
Categorize your events by team, meeting, project,

client etc.
Will be available for Enterprise clients in mid

August
August 2023
Events
Webex Events
Custom Consent &

Privacy Report
Event Planners are responsible for handling their
attendee’s data in a manner compliant with global
privacy regulations.
Today we don’t provide the tooling necessary to
easily capture & manage attendee data preferences
A new Registration Custom Consent question to

help planners protect privacy, build trust, and be
compliant. Additionally, planners can more easily
report on attendee preferences via a new dedicated
Privacy Report.
Delivered
Webex Events
Session Check-in
Track and manage in-person sessions
Planners don't currently have a way to manage

their in-person session attendance. This makes it
difficult for them to enforce access control and
keep track of which attendees were present at a
session.
Session Check-in allows planners to check

attendees in and out of in-person sessions, restrict
access, control attendance capacity and more. This
will be available on both the iPhone and iPad.
July 2023
Collaboration AI
Rolling updates
Collaboration AI
Webex Smart Audio –

Noise Removal
Noise Removal feature enhances audio clarity by
removing even more noise types and noisy backgrounds.
Updated and Improved Noise Removal in Webex
Meetings
Endpoints, Cloud Availability FedRAMP

Webex Meetings Available Yes
Webex App – Calling, Meetings Available Yes
Webex SDK Available Yes
Webex Instant Connect Available Yes
Linux VDI (iGelOS) Available Yes
Linux VDI (iGel, Thins OS) Webex App Available Yes
Webex App Web meetings May (EMEA/AMER) No
Webex Devices – Room Kits, Deskpro, DX80/70, Room Board Available
Cisco IP Phones – 8875 Available
Webex Contact Center July -23 !
D
ATE
UPD
Rolling updates
Collaboration AI
Webex Smart Audio –

Optimize for my voice
Enhances audio clarity by removing background noise
and intelligible background voices
Updated and improved noise suppression and
background talker suppression
Webex App – Mobile, Desktops
Client Availability FedRAMP

Webex Meetings Available Yes
** Webex App – Calling, Meetings – Available Yes
Desktop, Mobile
Webex Devices - Deskpro, Room Available
Kit/Mini, Whiteboard
Cisco IP Phones – 8875 Available
June 2023
Webex for Government [FedRAMP] support available
Collaboration AI
Cloud Calling: Foreign Language

Support for VM Transcription
• Voicemail transcription was launched in 2022 for English
language.
• In August 2023, voicemails in Spanish, French, German and
Italian will be transcribed in the respective languages.
• A language detection model that identifies foreign language
voicemails will run on audio to detect the language and
transcribe accordingly
• Users receive voicemail notification via email and WxApp
• Notification includes sender name, number, duration,
received time stamp, WAV/MP3 file as attachment,
transcription in email body
August 2023
Collaboration AI
Real-Time Translation in
FedRAMP
• In global meetings, language barriers may make communication more
difficult. Webex already offers real-time translation for commercial
customers; now it will be supported for Government/FedRAMP
customers as well.
• In August 2023, Real-time translation with 100+ languages will be

supported in Webex for Government. In meetings where the host has a
real-time translation license, we support the ability to translate from
any of the five existing spoken languages that are supported for free,
to 100+ caption languages. This will enable more inclusive,
accessible, and engaging meetings across the globe.
• Note: the languages offered in FedRAMP vary slightly from the
languages offered in commercial. This is a paid add-on that requires a
real-time translation license
August 2023
Collaboration AI
Public Space
Recommendations
• In the public spaces listing, users can
see ‘recommended spaces’ displayed with a
distinct lightning icon, prompting users to consider
an initial listing of public spaces.
• The system learns your Public Space preferences and
personalizes your recommendations as you join and
interact in public Spaces. This feature is live in the
Mac/Windows Canary build as of June 2023.
July/August 2023
Collaboration AI
Call Drop Summary

(Contact Center) P
P OSES
UR AL UI
O N
DEM OT FI
R
• Agents that are using WxCC will soon be able to take FO LY – N
ON
advantage of Call Drop Summary feature. When a
user-initiated call into the CC gets dropped in the
middle of a conversation with agent, the summary of
the call—including caller issue, additional context,
any steps performed by agent—is produced. OSES
P
PUR AL UI
O N
• When caller calls back, the next agent who picks up DEM OT FI
R
will be provided this summary, ensuring quicker FO LY – N
resolution times, improved NPS, and overall better ON
UX.
Early Field Trial: September 2023

Collaboration AI
Automation Analytics
(aka Topic Analysis for
Contact Center)
• Contact Center users will now be able to generate topic
models from historical transcripts within Control Hub,
and view analytics for selected transcripts, including:
• Ranking of the most frequent call topics
• Top call drivers for each topic
• Customers and partners who will be trialing this new
feature will provide Cisco with feedback around model
accuracies and overall user experience. GA dates are
TBD.
Early Field Trial: August 2023

Devices
Webex Suite
Devices

Phone Series Desk Series Room Series Headsets
Customer Experience
Devices
Cisco Room Bar Pro
Your workspace just went pro. Overnight.
The best doesn’t have to be complicated. Standardize

meeting equity, powerful AI, and multi-cam capabilities
across your medium workspaces.
Shipping July 2023

Devices
Collaboration in any location
A complete suite of certified devices.

Microsoft Teams Rooms
Microsoft Teams Microsoft Teams
Display Mode Panel
!
Ne w
Board Pro Desk Pro Room Bar Room Bar Pro Room Kit EQ Room Kit Pro Desk Pro Room Navigator
In Beta Beta August Beta August
Certification Certification Certification

expected expected expected
August 2023 Q3 CY 2023 Q3 CY 2023
Desk Camera 4k Headset 320 Headset 720
Webex for Government [FedRAMP] supported (GCC Moderate)

GCC High support expected August 2023
Devices
Cinematic meetings
Directed by RoomOS
The best view in any meeting, at any time
WHAT WHY WORKS WITH

A suite of camera and audio Creating inclusive meeting
intelligence features on Cisco experiences adapting to modern
+ any other meeting vendor with
devices hybrid workspaces
BYOD
Devices
Calendar year 2023
Purpose-built AI for collaboration
Cinematic meetings release timeline

Virtual lens upgrade on Room Cross-view
Meeting zone
Bar Pro Phase 1 (Cisco cameras,
Phase 1 (Manual - GA) switching)
Phase 1 (Manual Zoom) Virtual lens upgrade on

Room Bar Pro
Phase 2 (Built Into AI Camera
Features)
Q2 2023 Q3 2023 Q4 2023 2024
Frames
Full investment in cinematic
Group meeting experiences.
Speaker
PresenterTrack Multi-camera speaker view

Devices
Cinematic Meetings*:
Meeting Zone
Enable efficient, distraction-free meetings in open
spaces and glass-walled meeting rooms by only
framing and tracking people in the meeting. Manually
set boundaries or leverage the intelligence in the
device to automatically learn and frame the space.
Available on all Board and Room Series Devices.

*Cinematic Meetings creates the best and most inclusive meeting possible through a
combination of all our AI camera and audio features.
August 2023
Devices
RoomOS and ThousandEyes integration

ThousandEyes agent natively integrated with
RoomOS devices
Hop by hop network path visibility for active
troubleshooting of meetings to pinpoint issues
in real time
A unique value that leverages multiple Cisco
on Cisco tools and our devices that no other
vendor would be able to match
Supported on all Room, Board and Desk
devices except SX/MX/DX
August 2023
Webex for Government [FedRAMP] support coming in future
Devices
HDMI output port for Mirror
Board Pro
Use the HDMI output port on Board Pro to drive an Extend
additional monitor. This gives more screen real-estate

and increased flexibility in a meeting room.
Mirror to a projector/large screen in an auditorium
Extend the meeting across two screens (show people Extend
pres.
on both)
Only extend presentations (keeping better eye contact
with people on the main screen)
July 2023
Devices
Third party touch screen support

Turn meeting rooms into immersive ideation spaces by
easily connecting your interactive touch display to Cisco
video devices. Now you can add digital whiteboarding
and interaction into your collaboration experience.
Generic support expected across interactive displays with
USB-C. Phase 1 only support single screen setups and
tested with Dell and Samsung displays. Additional
displays can be tested in the future.
Supported on Room Bar, Room Bar Pro and Room Kit EQ in RoomOS and MTR
mode (as devices are certified)
September 2023
Devices
Chat Notifications on Devices for all Webex

meetings
Get parity for all Webex app meetings
on devices so that chat notifications
show there too
Rich text capabilities like emojis,

mentions, quotes and more with the new
in-meeting chat experience of the Webex
app
Requirements: RoomOS11,
Cloud/Cloud Aware with Webex
Optimised
August 2023
Devices
Homescreen Web Widget
• Maximize the value of your RoomOS homescreen

• The Homescreen Widget makes it possible to
place any web content on the homescreen of the
RoomOS device
• Provide a URL to the device via API or local
Web interface and see your custom content show
up on the homescreen
• Use it for branding, corporate messaging or
custom workflows
July 2023
Devices
Audio over IP – AES67 Interop

Connect third party microphones into the codec without the
need of a DSP.
Available on the Codec Pro, Codec EQ and Room Bar
Pro. On the codec pro you will be able to connect up to four
AES67 peripherals, on the codec EQ and Room Bar Pro you
will be able to connect up to eight.
For the Codec EQ and Room Bar Pro, the AV Integrator
License is needed.
August 2023
Devices
Pointing and annotation on live content share
Interact with shared content directly from your Webex

Board and Desk series devices without disrupting the
flow of the presentation
Ideal for presenters standing in front of a Board as well
as remote attendees that would like to ask questions or
provide feedback
The current snapshot-based annotation will be kept as is,
so this is an additional capability that aimed to make
any content share more engaging
Available on the Webex App since June
September 2023
Devices
PIN Lock for desk devices
A 6-digit PIN allows you to lock your personal device

for security and privacy reasons. Desk device could be
dedicated to the user or configured in a workspace.
Device is automatically locked on standby, or user could
lock it using an option on top left status menu.
Once device is locked, any sensitive information such as
user’s calendar, recent calls, whiteboards etc. will not be
accessible without unlocking. Any meeting notifications
will be shown without meeting subject
This feature is supported on Desk devices only: Desk Pro, Desk and Desk Mini. This
September 2023 release supports personal mode devices or Desk devices configured in a Workspace.
Webex for Government [FedRAMP] support coming in future Support for hot desked mode coming soon.
Devices
Cisco Video Phone 8875

PhoneOS, the new generation of operating system for
Cisco IP Phones which natively supports CUCM, WxC
and W4B, has launched on the 8875 in January 2023.
The next release will be PhoneOS 2.2, target to FCS in

late July. New features included in this release are:
• Calling Features - Barge/cBarge/Recording/Paging
PhoneOS
• Phone wallpaper customization
2.2
• CUCM Extension Mobility Cross Cluster
• Gesture support - speed dial swipe-down and active
call swipe-up
• Password Lock for Settings
• Ad-hoc meeting participants list management
FCS: July 2023

Devices
Cisco Video Phone 8875: cont’d
Swipe down for speed-dial and up for return to active call
FCS: July 2023

Devices
Hot Desking Support Booking

Duration on MPP 8800 Series
MPP 12.0(3)
Feature parity with 8875 Hot Desking
experience
July 2023
Devices
Remote factory reset

MPP 12.0(3)
• Remotely imitated factory reset via SIP

Notify message
• WxC: When user is deleted, phone will
automatically be factory reset
July 2023
Devices
Retry Provisioning
MPP 12.0(3)
• Retry DHCP options and EDOS in the

background while on activation code screen
• Retry on reboot if not provisioned
July 2023
Devices
On-device Firewall
DECT 5.1(2)
• Stateful Firewall Smart, hybrid

work experiences
• Provision to protect the phone

o Ping Response to port blocking Allows Admin to control
incoming traffic responses
• All other incoming traffic is blocked
• Outgoing traffic is trusted
• By default, existing functionalities are
allowed
July 2023
Devices
Line Support on KEM (8800 series)

MPP 12.0(3)
Support up to 16 Lines between Phone and

Key Expansion Modules (KEMs)
Supported Devices:
A-KEM: 8851 & 8861
V-KEM: 8865
August 2023
Devices
Emergency Alerts via Multicast

Paging
MPP 12.0(3)
• XML App Support for Singlewire

Informacast
• Visually alert users and get feedback while
playing multicast audio alerts
• Uses Cisco IPPhone XML application and
Multicast Paging group
• Solution involves changes to WxC &
Informacast. Work in Progress
August 2023
Devices
Zoom-in / out on 8875

Add support of Zoom In/Out feature on
8875 LCD.
Enable user to see the sharing contents

in meeting more clearly by zooming in
key part of the sharing.
Improve user experience
August 2023

Webex Suite
Devices

(Integrations with APIs,
SDKs and developer support)
Customer Experience
Platform – Integrations and Verticals
Audit logging for Embedded Apps
Provide Admins name and timestamp as

part of logging whenever an admins takes
an action related to Embedded Apps as
changing access for an App, Enable/Disable
PII, etc.
July 2023
API to automate linking of

OneDrive/SharePoint folders to spaces
API to programmatically link a OneDrive or SharePoint
online folder to a space in Webex.
• Set the folder as a reference folder
or
• Make the folder a default storage for the space
Allows organizations to automate linking of folders to spaces.

Bots can automatically link folders to spaces and ensure
content in a particular space is stored in a pre-set
OneDrive/SharePoint folder.
https://developer.webex.com/docs
August 2023
Webex Webinars Integration with

Marketo
• Link Webex Webinars to events in Marketo
• Run invites & registration from Marketo with webinar
+
information
• Export registered participants to Webex Webinar
• Import Attendee information to Marketo
Keep events and programs in Marketo in-sync with Webinar

information in Webex. No need for marketing professionals to
manually import and export webinar participant information.
Marketo
Note: Being jointly built by Marketo and Webex team
by Adobe
October 2023
Jira Cloud Bot

• Create an Issue, Get a list of Issues, Update Issue
• Add a new Comment from the bot on the issue
• Log Time spent on the issue, Start Watching the Issue
• Assign the issue, Issue Preview
Never miss an important update, status transition and power of

interacting with JIRA Cloud from within Webex.
Reduces context switching for users and allows them to do more with
productivity applications from Webex.
October 2023
WRIKE Bot
Wrike is an online project management and work
collaboration tool that is designed to provide full visibility
and control over all your tasks and projects.
• Create a new folder, task, workflow or a project
• Delete folder, task
• Get Accounts, Task, Folders, Invitations
• Edit folder, task, or a project
• Update a contact.
• Invite user
October 2023
Instant Connect - Accessibility

• Enhanced Accessibility for Instant Connect Meetings
• Valuable to Healthcare customers to support hard of

seeing participants
• Covers Instant Connect Meeting and Pre-Meeting

Check experience
Instant Connect customers that are hard of hearing will be

able to use Instant Connect using Screen reader.
Provides an inclusive experience for their telehealth and

other healthcare experiences supported by Instant Connect.
August 2023
127
Webex for Government [FedRAMP] supported © 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Webex Expert on Demand version 2.0

• Transmission video resolution control
• Auto sign-out option for expert on-demand app users
• End to End encrypted meeting joining supported
• RealWear thermal camera and telephoto zoom support
• Enhanced share screen support with up-to 30 fps
• Support of new languages Danish, Czech and Turkish
Version 2.0 will enhance end user experience and support all the hardware
capabilities from RealWear
September 2023
128
Webex for Government [FedRAMP] support coming in future © 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Expert on Demand Customer Reference

Video: University of Venice
Experience history through the eyes of an

Archeologist Diego Calaon, Professor of Ancient
Topography at the Università Ca' Foscari Venezia
and he demonstrates how technology like Webex
Expert on Demand and wearables can give an
edge, even when it comes to archaeological
excavations: such as the real-time sharing of
archaeological investigations with students and
colleagues
• Focus on the outcomes, not the features

• Learn how Webex Expert on Demand solution solves specific customer frontline worker collaboration challenges.
Learn more
Mobile SDKs: Webex Calling (Phase 2)
Support more advanced Webex Calling Features
Objective is to provide calling capabilities in Mobile SDK
Use Cases included:

• Push notification solution via Webhook
• Disable Video in CH Settings
• Support authorization codes
• Transfer call (blind and consultative)
• Ability to page a call
• Noise Removal for PSTN Calls
September 2023
Additional Mobile SDKs

End-to-end encrypted
Calling Only SDK
meetings
Users will be able to join end-to-end
encrypted meetings.
Have only calling capabilities, so that we can have a
trimmed down version of SDK
Objective is to reduce the size of SDK in case customer

just wants to use the Calling capabilities
Increase screen share
Use Cases included: quality for EoD users
Use Android Webex Calling SDK as a dynamic
module. If the dynamic module feature is enabled,
then the 150 MB upload limit on the bundle, will be This feature will improve the remote expert's
applicable to the only base module. Dynamic ability to control the app better and use the
modules will not be included in that 150 MB check. enhanced frame rate to view the far camera
content better, which will help the expert to
guide the frontline worker better.
September 2023
Webex Calling API Reorganization

Calling APIs have been streamlined and refined into four new
groupings on the Webex Developer documentation page
greatly improving developer experience:
• Webex Calling Beta (all Calling beta APIs)
• Webex Calling (all production Calling APIs)
• Webex for Broadworks (all Broadworks APIs)
• Webex for UCM (APIs for Cisco Unified Communication
Manager)
https://developer.webex.com/docs
July 2023
Webex App Hub
Webex App Hub featuring applications that power

hybrid work
Find the latest Webex Apps including Embedded apps on apphub.webex.com

Webex App Hub
Contact Center Apps on AppHub
Six new Contact Center Apps from

Eleveo, iVision Plus, NovelVox, 2Ring, eGain,
Zingtree now available on
https://apphub.webex.com
• Single pane of glass for all Apps across

entire Collaboration Suite
• Better discovery, easier access
Available Now
Webex App Hub
Cogency Event Management And

Scheduling
Connect Cogency + Webex to automatically add video conferencing
details to your meetings. Automatically generate unique Webex
conference details for every meeting you schedule.
• Scheduling tool and event management tool that simplifies

organizing calendar
• Allows sending of meeting invitations, response tracking,
and calendar management with ease
• Sorts calendar with Kanban-style boards, real time
collaboration white boards, and custom forms
June 2023
Webex App Hub
Qooper
Qooper Mentoring & Learning Software - Drive Employee
Careers, Skills, Inclusion
• Bring best practices, automation, and reporting to

people development initiatives with Qooper
• Access mentorship and people development
programs to drive employee careers and skills
development
• Enable mentoring and learning meetings, goals and
milestone reviews
June 2023
Webex App Hub
22Miles Enterprise
Combining 22Miles modern workplace digital connections and Webex
streamlines how enterprises communicate, share information, and use
resources to help productivity skyrocket from wherever team members
operate.
• Unified digital suite of applications for remote and
workplace collaboration, space utilization, and
communication
• Create, manage, and publish real-time or scheduled
corporate messaging to teams and collaborators
• Schedule and book conference rooms and view meeting
room details
• Broadcast emergency alerts and details on workplace
displays and mobile devices
June 2023
Webex App Hub
Kisi cloud based access control

With Kisi's cloud-based access control the security and monitoring of your
spaces is a priority. Quickly investigate door events and receive Kisi
notifications directly on the Webex by Cisco platform.
• Pulls in Kisi door unlock events and view them natively in-app
• Allow wider teams to see door events and monitor door events
without having to access a Kisi dashboard
• Get notifications directly on the Kisi app
May 2023
Webex App Hub
Reflect AI by Alphy
Transform your team’s Webex video meetings with Reflect AI’s
innovative moderating capabilities. Reflect quickly identifies and flags
potentially harmful language while guiding the team to more successful
communication and collaboration.
• Transform your company’s communication dynamics by flagging
the harmful and highlighting the helpful during meetings.
• Reflect identifies and flags potentially harmful language, which can
lead to productivity breakdowns, clashes, and litigation while
encouraging respectful, empathetic, and confident comunication
• Through real-time visual cues and text prompts, Reflect AI nudges
team members toward successful communication
May 2023
Webex App Hub
Voiceitt
Integrate your Voiceitt account with Webex and enjoy live captions that
are personalized to your unique speech.
• Provides advanced voice recognition capabilities that can handle

a variety of speech patterns for captioning during calls
• Can be used in various contexts such as dictation or
conversation, especially for use with people with non-standard
speech
May 2023
Webex App Hub
Aware
Aware provides real-time insights from your Webex Messaging data,
uncovering risk and delivering organizational intelligence at scale.
• Governance, risk, and compliance app

• Provides organizational intelligence using proprietary AI & NLP
models that provide insights into employee sentiment and surfaces
top-of-mind topics for employees
• Enables rules based policy enforcement, eDiscovery & forensics, and
granular data management policies while remaining GDPR/CCPA
compliant
May 2023
Webex App Hub
Variphy
Visualize, search, analyze, alert, & report on all
of your Webex Calling CDR data.
• Call analytics and reporting for Webex Calling to allow for

greater visibility into calling ecosystem
• Allow creation of scheduled report delivery through email
and chat and running of ad hoc searches for specific calls
• Enable full visibility into existing calling environment
April 2023
Webex App Hub
Courts for Webex

Courts is a solution that provides a comprehensive virtual hearing
experience. The solution targets the courts hearings needs, but
also has a high degree of flexibility to adapt to the regulatory
environment and a variety of different workflows.
• Court hearing specific features like remote simultaneous

interpretation to interact with other parties
• Ability to request and obtain right to speak in the floor and allow
judge to speak with specific people mid hearing
• Additional features to accommodate needs of principal stakeholder in
a judiciary scenarios
April 2023
Webex App Hub
Genea Access Control

Genea offers a cloud-based platform that integrates with Webex by
Cisco for physical security incident management. Genea's software
can send real-time notifications to customers via Webex by Cisco
when certain events occur on their property.
• Act as a physical security incident management platform

• Access control notifications for when important events occur on a
property
• Audit log notifications and access visitor logs for when changes
are made to the system and when visitors access a property
April 2023
Admin, Security & Analytics

Webex Suite
Devices
Administration Security Analytics
Customer Experience
Admin, Security, Partner and Market Access Top Priorities: Recap
Partnerenablement
Partner enablement
Simple provisioning
Simple and insights
and automated to drive
provisioning customer
across adoption
channels
Enable modern Single pane Differentiated

experiences of glass security
Drive adoption and quality of Lower cost to manage cloud, Build confidence and drive
experience hybrid and edge upsell
Market
MarketAccess
Access
Availability in
Availability in all
allmarkets
marketsandand
useuse
casescases
Administration
Admin, Security and Analytics: Administration
New user profile fields and support for marking

user profile fields as required
• New user profile fields added: Alternate phone
number, Preferred Language, Time Zone
• Admins can mark user profile fields as required

for onboarding new users to their org. Users
being provisioned without required fields
populated will fail onboarding.
Related feature: Required user fields configuration

from meeting site will be auto-copied to user profile
when site is updated to be managed in Control Hub
August 2023
Enhancements to site update

(from Site Admin to Control Hub managed site)
Updates to Site Admin tool to enable update of
sites(to Control Hub managed sites) with required
user profile fields and required tracking codes
• Sites with required tracking codes can update to

Control Hub but only after the tracking codes are
manually mapped to the corresponding user
attributes in Control Hub
• Auto update date for Sites scheduled for auto
update can be now modified
Delivered
View and change scheduled site auto update date

in Site Admin
Give admins visibility and control on when their
site will be auto updated to Control Hub (from
Site Admin)
• For Sites that are scheduled for an auto update

there will be a notification in Site Admin along
with ability to defer auto update to a later date
in 2023
Delivered
Delegated Administration
Location Admins – Calling & Devices
Allow customers to delegate admins to a location for
configuration of calling services and device + workspace
management
• The largest customers require the ability to distribute

administration to a subset of Control Hub. This release
allows administrators to delegate admins to a location.
• Allows locations admins to configure calling features,
workspaces and devices as well as assign numbers to users
of a location.
Delivered
Public API for Org Contact Management
• Admins can now manage (CRUD operations) Org

contacts in bulk through API capabilities
• Contacts management (both Org and Group) created
friction and a recurring need for escalation to Cisco
TMEs. With this feature partner and customer admins
will be self-enabled to manage contacts.
• This capability facilitates a lot of migration scenarios
(Jabber, Calling)
Delivered
SCIM 2.0 Users & Groups API
• Implementing the SCIM 2.0 for interoperability with

SCIM 2.0. clients. Allows for interoperability with
external Identity Providers supporting the SCIM 2.0
standard such as Okta, Microsoft, Oracle, ForgeRock,
Ping and others.
• Customers and partners need the ability to automate the
provisioning of users and groups from their data stores.
• Using a standard enables our customers simplifies
interoperability for our customers and customer services
already adopting SCIM 2.0 for user management
August 2023
Azure AD Wizard App in FedRAMP (GCC

Moderate)
Make all Azure AD Wizard App features available
on FedRAMP ( GCC Moderate)
- Attribute mapping
- Group/Users scoping for sync
- Avatar sync
- Dry-Run
- Migration from existing enterprise App
- More
* Screenshot captured from commercial env
Q1FY24
Simplify Okta Integration
[Phase-1] Admin can complete configuration in Okta

to sync users / groups based on SCIM 2.0
[Phase-1] It is enhanced supporting more attributes
sync such as Department, multiple emails, etc.
[Phase-2] Admin can simply copy the configuration
parameters from Control Hub and apply to Okta
config
[Phase-2] Admin can view sync summary about
Okta Sync
Q1FY24
Admin enables Azure AD as the only external

sync source
• Admin can select one provision mechanism as the
only extern sync source. So, it can prevent users
from created in other means of provisioning.
• Admin can remove the users who were not sync
from the selected sync source.
Q1FY24
Search users from

federated orgs
• The two organization can agree on linking two
organizations so that the users can search across
the orgs.
• Admins from the two orgs can create the

federation relations in Control Hub
• After two orgs federated, they can search rooms

and users for collaborations
Q1FY24
Analytics and
Troubleshooting
Cisco Device carbon emission insights dashboard
Energy Consumption and Carbon Emissions insights

allow you to have increased visibility on energy use
Optimize energy consumption and turn off always-on

digital signage and automatic wake-ups to save on
energy by using the Office Hours feature
Delivered
Webex for Government [FedRAMP] support Q2FY24
Device Centric Troubleshooting

• Enhancement to Meetings & Calls unified search:
searching by device name will now return addional
device information
• 7 days meetings performance summary and KPI of
the specific device
• One click to filter Meetings and Calls of
poor quality
August 2023
Webex for Government [FedRAMP] support coning in the future
Device Live Meeting Monitoring Alert – 5K Webex

Room Devices Support
• A new alert to monitor Webex Rooms devices in
Alert Center
• Monitor Webex live meetings: Alert if one of the
targeted devices is experiencing network quality
issues.
• Configurable Thresholds: latency, packet loss,
jitter and System CPU
August 2023
RoomOS Device ThousandEyes Endpoint

Agent Integration
• New ThousandEyes Endpoint agent integrated
natively in RoomOS Device
• Provides similar capabilities as the current
Webex/ThousandEyes Endpoint Agent
Automated Session Test and Control Hub
Troubleshooting support
Note:
• ThousandEyes admin privilege required to access ThousandEyes dashboard
• ThousandEyes license is required
Q1FY24
Partner Experience
Partner Hub: Live agent support via Webex

Contact Center
Partners looking to quickly get in touch with a
specialist from Cisco can now do so via Webex
Contact Center in Partner Hub.
These specialists are equipped to quickly resolve

Webex Calling and Webex Contact Center related
inquiries and issues. In the event the agent cannot
resolve it immediately, the agent can also create a
case and inform the partner user.
Agents generally available 24x5
August 2023
Partner Hub: Resources Tab
Partners looking to find quick links and useful

resources can now find them in Resources tab in
Partner Hub.
Resources historically available in Partner Helpdesk

(formerly called Calling Helpdesk) are now available
via help.Webex.com, and can be easily accessed via
Resources in Partner Hub.
August 2023
Partner Hub: Feedback mechanism for lost trial

opportunities
Partner Hub will now request feedback for real
customer trials that failed to convert to paid in
Partner Hub.
Sales agents are able to select from a list of pre-

defined reasons for loss or provide their own free-
form response.
This feature aims to analyze the various reasons for

lost opportunities for internal purposes only.
September 2023
Differentiated
Security
Admin, Security and Analytics: Differentiated Security
Visual Watermark
Show watermark images over

video and shared content during
meetings
Delivered (Limited Availability)

Sign-in/out Activity in Control Hub
• A single page In Control Hub with the User

Sign-in/Out activity information across all Webex
apps, that use CI for authorization
• Feature built in addition to Sign-in/Out APIs (publicly
available)
• Currently available to only our Pro-pack customers
• Requires Pro Pack license
Q1FY24
Admin, Security and Analytics: Differentiated Security & Identity Management
Multiple email address for user

authentication
• Allow admin to add additional emails to user account
such as User Principal Name,
EduPersonPrincipalName or AlterntiaveEmail, etc.
• A admin can provision users with an alternative email
address within the SAML JIT Creation or Update.
• A user can login with validated alternative email
• Directory Connector and AzureAD
Q1FY24
Bring your own cloud (AWS) KMS
• Customer provides an Amazon (AWS) KMS

Main Key instead of uploading their Main Key to
Cisco KMS via Control Hub
• Key life-cycle management – deactivate, rotate,
revoke, delete is governed entirely by the
customer
• Full audit of all key life cycle activities.
• Support for space messaging (messages, files,
whiteboard), meetings (recordings and
transcripts) and calling (voicemail, transcripts)
content
September 2023
Force re-authentication after changing password

in Azure AD
Request users to re-authenticated on Webex App
when the user change password on Azure AD
• To ensure users’ live session safe, users are
requested to login again on Webex App and
services when their password changes are detected
from Azure AD. So, it can help customer using
Webex safely.
Q1FY24
Protect selected users from being searched by

name
Admin can select users and share devices to be
protected, so that users cannot search users/share
devices by names
• Prevent some sensitive users not searched by
name and avoid unexpected communication.
• Prevent share devices in particular workspaces
not searched and avoid unexpected
communication
September 2023
Compliance Support for Webex Calling Call

Records (CDR)
Legal Hold
Compliance Platform for support for Webex Calling

Call Records (CDR)
• Legal Hold Compliance
• eDiscovery Platform
• Events API for Archival
Compliance platform already supports Webex meetings and messaging
Events API eDiscovery
August 2023
Webex for Government [FedRAMP] Not Supported
Market Access
Webex for Government/Parity
Common Application Data Migration (US ->

EU & US ->Canada)
Self-service portal to enable existing customers to
achieve data residency for user profiles, machine
accounts and analytics
• Enable EU and Canadian customers to migrate their CI location
from US to EU or Canada, respectively.
• A self-service portal in Control Hub where customers
can schedule a date on their own that best suites their needs
• Downtime for all Webex services using CI during the migration,
which lasts within 1 hours for most of customers with less than
5000 users
• Fully automatic process once scheduled, with automatic
rollback and email notification in case of errors
Q1FY24
Webex for Government [FedRAMP] Not Applicable
Available now NEW
Webex Contact Center

Enterprise for Government
A modern, FedRAMP authorized, feature-rich contact center for even the
largest government agencies.
Scalable
Supports up to 36,000 concurrent agents
Flexible and customizable

Easily integrated with critical government applications
Secure and reliable

owned, managed, and operated by Cisco
Microsoft Simulcast in
WebRTC support
By enabling WebRTC in Control Hub, Cisco
devices and participants with devices in Personal
mode invited to a Microsoft Teams meeting can
join the meeting directly from their devices with
One Button to Push (OBTP)
Available Now
Embedded Apps:
Private Apps
FedRAMP Support for Private Apps
Embedded App Framework has been tested to work

in the Webex FedRAMP environment with support
of private apps
FedRAMP customers can now start using private

Embedded Apps
Private Apps are Apps that are internal to the

customer's organization.
Available Now
Live Meetings Dashboard
• See KPIs for live meetings. Number of live

meetings, participants and location with good
or poor performance.
• Proactively catch network issues before they
become widespread.
• Search for specific meeting or participant in
the live meetings table.
• The Advanced Troubleshooting Access
functional administrator role is required to see
the live meetings list table
Available Now
Next gen, powerful Webex

Calling is coming for
FedRAMP
Cloud Calling, the way you want it
Enterprise-grade calling features
Easy-to-use and secure
Centralized management and administration
Multiple deployment options
Flexible migration to cloud
Available 2HCY23 in Webex for Government ATO
Built-in Intelligence
Real-Time Translation in Webex
Bringing people together
Language should not be barrier to great communications
1 Translates English to multiple languages*
Real-time in-meeting translation for immediate

2 comprehension
More affordable and more accessible compared to
3 translation service Need an updated image that shows
appropriate languages
Easy, effortless UI in already familiar Webex
4 experience
Enhances understanding for non-native English
5
speakers and deaf/hard of hearing users
Available Now © 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential * Not all dialects included in translation
Webcast 100k
• Accommodate larger audiences than ever

before
• Deliver virtual webinars with confidence
• Create meaningful connections
Q3 CY23
Google Hybrid Calendar

Webex Add-On
• Add Cisco Webex meeting directly from Google

Calendar
• Scheduling options or extension based on Google
Google framework
Calendar
and Webex
Meetings Webex Calendar Service
• Based on Cisco existing Hybrid Calendar Service

• @webex in location field adds a Cisco Webex meeting
from clients that do not support Webex Add-on
• Provide One Button to Push to Webex Devices to
easily join meetings
Q3 CY23
Customer Experience
Webex Suite
Devices
Contact Center Webex Connect

(CPaaS)
Customer Experience
Contact Center
Our Empower smart, proactive & personalized
Mission interactions across the customer journey.
Cisco contact center portfolio
Digital
interactions and
Cloud Webex Contact Center (Multi-tenant) journey
orchestration
Webex Webex Contact Center Enterprise (Dedicated instance)
Contact Center
Artificial
Intelligence
Workforce
Express: SMB-midsize, up to 400 agents
On-Premises Optimization
Enterprise: Large enterprise
Contact Center
Analytics and
Insights
Expanded digital channels for customer
engagement with agents
SMS, Facebook Messenger, WhatsApp, chat, and email available in Webex Contact Center.
SMS, chat and email available for Webex Contact Center Enterprise, Packaged/Unified Contact Center Enterprise
(Facebook Messenger and WhatsApp to be added H2CY23)
…?
Voice Chat Email SMS Facebook WhatsApp Twitter Instagram Video WeChat Google Apple
Business Business
Messages Chat
The number of digital channels will continue to increase.
190
Orchestrate low-code, context-aware customer journeys
between automated and human interactions
Leverage all Webex Connect digital channels for automated interactions
CRM and case

management
Transaction
processing
Business
systems Orders and Channels
appointments
Industry systems
(eg, healthcare)
E-commerce &
billing platforms
191
Canada Frankfurt
United Kingdom
Webex Contact Application Data Center
• Austria1
• Belgium1
• Bulgaria1
• Ireland1 ● ●
• Italy1
• Jordan
• Spain1
• Sweden1
• Switzerland1
• Cameroon1
• Cote d’lvoire1
• Turkey
• Uganda1
Center Global Reach • Canada1,2 ● ● ● ● • Croatia1

• Cyprus1
• Czech Republic1
• Latvia1
• Liechtenstein
• Lithuania1
• Ukraine1
• United Arab Emirates1
• Egypt
• Ghana1
• Israel1
• United Kingdom 1
●●●●●●
• Zambia1
• Denmark1 • Luxembourg1 • Morocco1
• Estonia1 • Malta1 • Nigeria
• Finland1 • Netherlands1 ● • Qatar1
• France1 • Norway1 • Saudi Arabia1
• Georgia1 • Poland1 • South Africa
• Germany1 ● ● ● • Portugal1 • South Sudan
• Greece1 • Romania1
• Hungary1 • Slovakia1 Japan
• Iceland1 • Slovenia1 Application Data Center
• Japan1 ● ●
United States
(CY23) ● ●●●●
• Argentina1 • Mexico
• Aruba1 • Nicaragua
• Bahamas1 • Panama
• Belize1 • Peru
• Bermuda1 • Puerto Rico1
• Brazil • Trinidad and
• Cayman Islands1 Tobago1
Australia
• Chile • United States1,2
• Colombia1 ●●●●●● ●
• Australia1
• Costa Rica1 ●●●●●●
• Curacao1 • Hong Kong1
• Dominican • Indonesia
Republic1 • Malaysia
• Ecuador • New Zealand
• El Salvador • Philippines
• Guatemala • Singapore
• Honduras • South Korea
• India • Taiwan1
• Jamaica1 • Thailand
● Application Data Center ● CCAI Data Center
• Vietnam
● vPOP
● AcqueonData Center
● Webex
This map
Connect Data is fully editable
Center
Countries permitted for sale in country unless noted otherwise. Sales are permitted
Double-click or ungroup to edit individual countries for unbundled (without PSTN).
● WFO (Calabrio) Data Center
● WFO (Verint) Data Center1
Permitted for SMS Due diligence for regulatory and compliance is up to the end customer.
Permitted for unbundled (without PSTN) and bundled with
2
Webex Contact Center PSTN Sales in India are restricted to India local BPOs serving US customers.
Contact Center – Webex Contact Center
Outbound Progressive Campaign
With this feature businesses can make initiate campaign calls

for proactive outreach initiatives.
This feature includes:
1) Pacing Mode 1:1

2) Blended Agent Support (Inbound / Outbound)
NOTE: Call Progress Analysis coming next
August 2023
193
Webex for Government [FedRAMP] support not available © 2023 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Enhanced reporting for digital channels

Additional data will made available for Webex Contact Center
digital channels including:
•Sender email address, subject line

•Metadata about Chat, SMS, Messenger, WhatsApp
•Missing data across various channels
Additional data enables customers to more accurately

determine agent effectiveness or even in some cases decide on
agent compensation.
H2 CY2023
194
WebRTC based Agent desktop

(agent voice leg only)
Allows agents to answer incoming calls without the need for

a desktop phone.
This provides greater flexibility in deployment options and

per-agent cost savings as no hardware is required.
August 2023
195
Post-interaction surveys –
voice and digital
Provides the ability to send post-interaction
surveys to collect valuable feedback after a digital
or voice interaction as a native Webex Contact
Center feature.
Control Hub is the centralized location to create

and manage surveys.
Customers can use the Flow Builders in Webex

Contact Center and Webex Connect to easily
integrate the survey collection into their
interaction flows.
Beta availability (US): September

196
Recording of Consult Calls

Recordings of consultations helps supervisors review and
coach agent that may need support. This feature ensures
the agent receives accurate & credible information
from consultations.
Businesses can record all four types of consultations:

Agent to Agent, Agent to Queue, Agent to Dialed Number
(DN) and Agent to Entry point (EP) mapped to DN.
August 2023
197
Supervisor Desktop
Change Agent State
Supervisors can select an agent in the Team Performance
widget and change the agent’s state to any desired state
should they leave their desk pre-maturely without putting
themselves on a break.
This feature enables supervisors to manage operations, meet

contact center performance and SLAs, and provide help and
support to agents.
Enhances customer experience by providing Supervisors the

actions needed to take care of agents and to improve
efficiency. Provides a critical missing capability to enable
migration to cloud.
September 2023
198
Ability to barge
into a call
to de-escalate
A supervisor can barge into a call if an agent
seeks the help of a supervisor to de-escalate
conversation with a customer. There may be
customers who are unhappy with the customer
service or may act unruly on a phone call.
Barging in can help the supervisor navigate
their tense scenarios.
October 2023
199
Expected delivery dates are subject to change

Cisco Native Text To Speech (TTS)
Provides ability to invoke Cisco's native text to speech

(TTS) service for self-service applications.
Customers can design their interactive voice response (IVR)

applications using Cisco's native TTS service which will be
enabled by default. Customer will be enabled with a list of
popular languages with default voice types.
September 2023
200
Virtual Agent: Conversational Speech IVR
Enables businesses to integrate AI based self-service

agents to their contact center experience and
empower live agents with bot agent transcription for
contextual interaction.
Best-in-class AI based self-services coupled

with human interaction like experience optimized
for end business needs.
October 2023
201
Directed dialog
Provides ability to design IVR applications with

grammar-based speech recognition and call routing
capability based on speech input rather than DTMF.
Customers can design their IVR applications with speech

recognition as input capability. Collect various speech
inputs and make call routing decisions without punching
any DTMF tones.
Beta: October 2023

202
Automation Analytics – Top

Call Drivers
Provides business analysts and bot developers the
ability to identify the key reasons customers are
calling in to the contact center.
This feature helps the customer to identify the right

candidates to create Automation workflows to
improve the overall call containment rate.
Beta: December
203
Analyzer Enhancements
These enhancements will improve the Contact Center reporting and
analytics user-experience by optimizing display and making user-actions
more efficient.
It provides better data accuracy, reliability and integrity; allowing for

impactful data-driven business decisions. The Analyzer Refresh enhances
user interactions and workflows, improving reporting insights for
operational processes.
Updates includes the following:
• Landing Page Revamp

• Stock Historical Dashboards
• Transition Reports
• Documentation updates and migration to help.webex.com
September 2023
204
Journey data
service widget
Agents can now understand a customer’s journey across all

supported channels via a single view of their customer’s
dynamic profile and live/historical interaction.
This widget helps Contact Center agents with additional

context on their customers, enabling them to provide a more
personalized and impactful customer experience.
October 2023
205
Contact Center – Unified/Webex Contact Center Enterprise
Support for up to 48,000 agents per instance
Higher concurrent agents · Higher call rates

Contact Center Enterprise and Webex Contact
Center Enterprise deployments will be able to Designed on 24K reference model
support up to 48,000 agents
From 36,000 agents (older versions) to 48,000 agents
October 2023
206
CPaaS
CPaaS – Webex Connect
WhatsApp template
management enhancements
Support for change in template categorization
launched by WhatsApp
Benefit from the new WhatsApp pricing model that
charges different rates for different categories
Delivered
Authorization for outbound

webhooks
Authorize DR notifications sent from Webex
Connect to client systems using OAuth 2.0,
AWS Signature, etc.
Secured integrations enable clients to confirm
that the notifications are coming from an
authorized / authenticated source i.e., Webex
Connect platform
July/August 2023
Pre-built database node
Store, update, retrieve or delete persistent data

during flow executions
Avoid overheads of setting up and integrating with
a third-party database
July/August 2023
Performance enhancements to
report access
Reports & insights feature provides rich visuals
and data insights of Webex Connect platform usage
such as flow executions, outbound traffic, bot
sessions, automated interactions etc.
Provides the ability to users to interact with the
reports/visuals by slicing and filtering as required
for insights
August/September 2023
Webex Connect Contact

Policy App
Dedicated app for centrally managing customer
opt-in/opt-out, channel preferences and contacts
frequency
Capture and manage customer consent using
central consent groups
Enterprises can manage compliance risk by
capturing and enforcing end-user opt-in and opt-
outs, channel preferences for communications, and
contact frequency limits. Manage a clear audit trail
of consent group edits, lookups, and changes
Delivered (Beta); July/August 2023 (GA)

Revamped bot analysis
Improved analytics screens for all bot types on Bot

Builder
Analytics revamped to introduce new metrics and

visualizations that are more useful for bot
developers to interpret their bot’s usage as well as
its training data health and curation state
Gives better and clearer insights into the
functioning of the bot
July 2023
Code generation in Evaluate

Node
Using generative AI to create code samples for use in
the Evaluate node to simplify code creation during
journey customization
Allows developers to describe the code needed and

AI will return the appropriate code samples
October 2023
Adoption and Support
Adoption and Support: Digital Aligned with Webex.com and
Help.Webex.com
Essentials Refresh 2.0
 Intuitive and user-friendly organization and

design to limit friction and reduce drop-off
throughout each guided experience
Guided experiences
 Customers are hand-held through their tailored for IT
preferred journey with LPs per product, Admins and End
Users in case
workload, and outcome customers don’t
know what they’re
 3 refreshed and 5 net new LPs targeted to looking for
launch August 15, 2023
Workload LPs are just 1
 Future ambitions: click away!
• Create Contact Center LP
• Refresh industry LPs
• Site login for a truly tailored experience and
more robust data tracking
• Localization
• Leverage data for continuous improvements
Detailed Roadmap
Webex Meetings and Webinars
All details and delivery timeframes are subject to change. Cisco Confidential.
Delivered Q2 CY23 Q4 CY23
• Audio Watermarking • Support for Voiceover on Mac for self view window
• Embedded Apps: Allow app to share contents in the meeting • Support additional Virtual Backgrounds uploaded by Admin
• Override user/participant policy when joining certain host's meetings
• Secure access to cloud recordings from corporate network • Video Mesh ready platform: 2-way whiteboarding in Breakouts
• Custom Dictionary • Video Mesh ready platform: Support for Voiceover on Mac for self view window
• NDI Support • Video Mesh ready platform: Share an existing whiteboard in meeting
• Meetings Desktop App: Ability to Scale/Resize the "Share Content" Window • Video Mesh ready platform: Amazon WorkSpace support
• Browser based join elevated to the same level as download app (target Sept) • Video Mesh ready platform: Keyboard shortcuts for Reactions
• User Hub for sites (target Sept) • Video Mesh ready platform: Sign language interpreter support
• Ability to enforce video on/off by default in Control Hub (target Sept) • Video Mesh ready platform: Dedicated panel for Device Controls
• Video Mesh ready platform: Support additional Virtual Backgrounds uploaded by Admin
• Video Mesh ready platform: Enable/Disable whiteboard in Control Hub
• Video Mesh ready platform: Sync system Mute/Unmute status in meeting
• Video Mesh ready platform: Ability to enforce video on/off by default in Control Hub (target Sept)
• Video Mesh ready platform: Credentials passed from web browser page to Webex app (target Sept)
• Webinars: Customized stage to appear in recordings, SIP devices and webcasts

• Webinars: API to create permanent join links
• Webcast: Closed Captioning and Transcripts
• Webcast: Support eCDN
• Webinars: Lock BO sessions
Webex Mobile Meetings
• Samsung Mobile + Webex partnership: to optimize and enhance user experience for Fold • Video mesh ready platform: annotation support in mobile
phones & Flip phones for Webex Meetings Android app users • Mobile experiences aligned with desktop experiences (slide 48)
• Support multiple windows on iPad:

• pop-out shared content or in-meeting chat into separate window.
• Connect iPad to external display & use “Move to Display” option to move in-
meeting chat window or shared content window or video grid to external display
• Video mesh ready platform: move meeting from desktop to mobile & mobile to desktop by
clicking on join button (upgraded experience from QR code)
Webex VDI (Calling/Meeting)
Webex App Delivered Q2 CY23 Q3 CY23
VDI Features • Bundle VDI plugin installer .msi • Background Noise Reduction (BabbleLabs) Integration (eLux, Thinpro, Ubuntu, Stratodesk, 10zig)
• M1ARM chip native support • Video Blur, Background support on (eLux, Thinpro, Ubuntu, Stratodesk, 10zig)
• Bundle VDI plugin on M1 ARM • VMWare Horizon 8 2215 support (HVD)
• Disable audio and video device on thin-client under VDI • Dell ThinOS 2306 support
• Support ringtone on all devices on Linux thin-client VDI • CVAD 7 2218 support (HVD)
• Remote Desktop Control during a meeting
• Receiving Immersive share
• People Focus
• VDI plugin auto-installation for Citrix workspace
• Background Noise Reduction (BabbleLabs) Integration (eLux, Thinpro, Ubuntu, Stratodesk,
10zig)
• Video Blur, Background support on (eLux, Thinpro, Ubuntu, Stratodesk, 10zig)
• IGEL OS 11.08.260 support
• eLux RP 6 2302 support
• Dell ThinOS 2303 support
• CVAD 7 2212 support (HVD)
• IGEL OS 12 support
• HP Thinpro 8.1 support
• CVAD 7 2215 support (HVD)
Webex Messaging and App (Desktop & Mobile)
Messaging • Set your pronouns • Collapse/expand thread

& Application • Additional notification control for direct messages • Emoji reactions
Experience • Granular notification controls • Disable read receipts
• CSAT survey • Updates to first time experience in Webex for Free users
• Support CarPlay • Updates to CSAT surveys
• Space sections with expand/collapse and drag/drop functionality • Mute notification schedule (Quiet Hours)
• Support to customize keyboard shortcuts • Support Android Auto
• Siri shortcuts support • Support MacOS 14 (Sonoma)
• Report an issue improvement • Kerberos support for Mac
• Improve inline video playback on mobile • In App - Low carbon mode user setting
• Updated Visual focus indicator on Windows
Calling (in Webex App)
Common • Microphone/Speaker mute status sync with system settings

features Desktop
• Admin control to show/hide Multi-Call window Desktop
• Multi call window enhancements
• Optimize audio centric user experience
• [Win] Pause/decrease volume of background music when receiving a call
Mobile
• Mobile Call Setting Widget (IOS & Android)
Webex Calling • Remove meetings from call history tab

• Media optimization for lossy networks (MARI) Desktop
Webex for • User spam call blocking • Show active calls as an option to transfer
BroadWorks • Hot Desking with phone number calling with more MPP models and RoomOS • Multi-line enhancements – Hold/Resume across users
• Do not create 1:1 space for Calling • Mute/unmute API support
Desktop Mobile
• Monitored BLF list with call pick up support • MNO/Webex Go – Attended Transfer support
• Multi-line enhancements – Call Park / Call Queues
Mobile
• MNO/Webex Go – Android mobile In-call widget
• Show active calls as an option to transfer
• 911/988 for Business texting (SMS)
UCM based Calling • Desk phone DND sync with Webex App • Declined forwarded calls are routed to the original called party voicemail (instead of our own
including Dedicated • PSTN noise removal for UCM voicemail)
Instance for Webex • Do not create 1:1 space for Calling
Calling Mobile
• iOS Local push notification Desktop
• Visual Voicemail: Reply/Forward Voicemail
Webex Calling (Call Control Features & Platform)
h Q2 CY2023 Delivered Q3 CY2023
• BYOK/KMS for Voicemails and Transcription Call Control Features

Call Control • Call block by User from Webex App
Features & • Additional recording partners : • Additional language support for VM transcriptions (GA)
Platform • Imagicle – GA • Call Recording for virtual lines
• Call Cabinet – Available in US • Additional recording partners
•Hebrew prompts support • Call Cabinet –EU Availability
• Additional Language support for VM Transcription (Spanish, German, French) - Beta • Verint
• Compliance Announcement for Call Recording (Limited Availability) • Compliance Announcement for Call Recording (GA)
• Market Expansion : Nepal, Bhutan, Myanmar (Branch) • Webex Calling for Chrome (Call Transfer, Visual Voicemail)
• BLF Call Pickup in Webex app
• Site Survivability with concurrent LGW
Dedicated Instance • API enhancements
• Enhanced survivability • Call Answer
• Local Push Notification Support • Conferencing
• Trials for DI • Mute/Unmute
• Do not disturb (DND) Synchronization between Webex App and Phones • Market Expansion :
• Support for version 14su3 • Mongolia, Laos, Cambodia, Haiti, Papua New Guinea, Timor-Leste, Vanautu, Guyana, Fiji, Bangladesh
• WxCC integration with DI • Angola, Kenya (Sell-In conversion)
Group Call Management

• Call Queue Agent Report
Dedicated Instance
• Unified connectivity for Meetings, WxC-MT and DI (early Access)
• Support for Mega port (early Access)
• Service requests for DI- FW ports, DNS
• Partner connect request from Control hub
• Enhancements to Alerting/Monitoring
Webex Calling (PSTN & MSFT Teams Integration)
h Q2 CY2023 Delivered Q3 CY2023
PSTN Cisco Calling Plans in Australia • Inbound Toll Free – US/CA

• PSTN provider page in Control Hub
Microsoft Teams Microsoft Teams Integration Microsoft Teams Integration

Integration • Redesigned Landing Page (beta) • Redesigned Landing Page GA
• Voicemail support (UCM in beta) • Voicemail support for UCM GA
• VDI support • Bi-Directional Presence Sync (in a call, in a meeting, presenting, DND) GA
• Call Forwarding status on landing page
• Multi-Call Window: 'Always on top’ feature
• Multi-Call Window: Silence incoming calls
• Multi-Call Window: E911 Notifications
Webex Calling (App Experience & Devices)
Q2 CY2023 Delivered Q3 CY2023
Webex Calling • MPP 12.0.1 Firmware Release • MPP 12.0.2 Firmware Release
Devices • Webex Aware Phase 2- Hybrid Meeting support on MPP 8800 Series • Allow Monitor Keys on user's non-primary devices
• MPP enablement of Unified Call History based on Account type • Additional Calling Support for Poly and Yealink
• Cisco DECT v5.1(1) Firmware • WxC Software channels via Control Hub
• Cisco 840/860 - Firmware 1.8 • Factory Reset MPP when deleted from Webex Calling
• Customer Managed Devices - Support for Generic SIP Phones • Device status view updates for Webex-aware devices
• Imagicle Digital Fax • Hotdesking support for MPP
• Webex Calling Hot Desking for RoomOS • Software channel support
• Webex Calling Hot Desking for MPP 8800 • Properly remove MPP from WxC when user/device deleted from Platform
• Partner-Managed third-party device support
• SingleWire - Multicast Paging Enhancements
• Control Hub Online status for Webex Aware MPP & RoomOS devices
• MPP 12.0.3 Firmware Release
Webex Calling & Refer to Webex App - Calling section

App integration
Webex Calling (Admin Experience & Analytics)
Control Hub: Better Admin User Experience Better Admin User Experience
Management, • Support for announcement repository • Bulk CSV Improvements
Analytics, & • Expanded fields available in Receptionist Client • Move Users from One Location to Another
Reporting • Auto Answer for Receptionist Client • Support for Calling extension dialing on Webex App
• License Feature Updates: Hoteling Host to Professional and Call Forward Always to Calling • LGW Configuration via Control Hub
Workspace • Call Path analytics
• Introduce soft delete of Webex Calling Data • Improve the device onboarding experience
• Introduce soft delete of Webex Calling Data
Analytics & Troubleshooting • User level Music On Hold
• Call Quality by ISP • Support audit log logging for all/most WxC admin activities
• Allow assignment of a Subscription when Licensing Calling for a Workspace
• Wx Calling Location Admin Role for Users, Devices, and Workspaces
Analytics & Troubleshooting

• Media Troubleshooting Insight
• Partner CDR API
Bulk Provisioning: Bulk Provisioning -API Bulk Provisioning -API

Webex for Developers • Custom group list API • Devices
API & CSV Upload • Preferred Device for call handling
Bulk Provisioning -CSV
• Call Park Bulk Provisioning -CSV
• Schedules
UCM Solution - UCM, CUC, CER
CUCM Release • CUCM 14 SU3 • CUCM 12 SU8

• Feature Release • Maintenance Release
Admin Simplicity • Automated Jabber Provisioning • PUSH Notification Serviceability enhancements for CUCM
• Cluster Software Location: support single-node ad hoc change use cases
• CER: Config API in CER : IP Subnet API
• CUC: CUC scale beyond 100K users for HTTPS networking
Client and User • Local Push Notification Support • Enhanced Client experience with automatic refresh token renewal (COP on
Experience • Enhanced survivability support 14Su3)
Security and • MTP support of DTMF Interworking for secure media 14SU3 ES
Compliance • Log4j upgrade to v2.x • UC DoD IN APL certification
• Accessibility improvements • FIPS
• Common Criteria certification
• Oauth enhancement - Eliminate Refresh token dependency on CUCM publisher
• Certificate Revocation List Support
• CUC: ROPC to Client credentials – UM with O365
Cloud Enablement • MSFT Integration (next slide)

UCM Solution - UCM, CUC, CER
Q2 CY2023 Delivered Q3 CY2023-Q4 CY2023
MS Teams • Redesigned Home Page (beta) • Redesigned Home Page

Integration for • Voicemail (UCM) (beta) • Voicemail (UCM)
UCM • Bi-Directional Presence Sync (beta) • VDI Support
• Call Forwarding status on Landing page
• Bi-Directional User Presence Sync
• Publish user Presence on call history
• Mobile Support
• Notifications through bots on Chat section
• New Multi-Call Window enhancements
Expressway
Q2 CY2023 - Delivered Q3 CY2023
Maintenance • X14.2.5 MR Smart Lic only • X14.3.1 MR

Releases • Permitting export-controlled functionality (support for >2,500 encrypted
signaling sessions to endpoints) for eligible customers
• Defect fixes and minor improvements • Defect fixes and minor improvements
Feature Releases • X14.3
• Expressway CE1300 Appliance

• Export compliance for high density encryption (> 2500 sessions)
• ECDSA certificate support
• Removal of VCS support
CUBE/IOS
IOS XE 17.11.1a (GA April) 17.12.1 (Target GA July )

Release
UC 14.6 14.7
Application
Version
Platform • Unified SRST support on Catalyst 8000V
Serviceability
• CUBE/LGW: Serviceability (VoIP Trace Enhancements)
CUBE SBC • CUBE WebSocket Based media forking – GCM Cipher Support
• CUBE High-Availability(HA) IPv6 Handling
SRST • Unified SRST: Concurrent use of Webex Calling Survivability Gateway (SGW) and
Unified SRST
Product Led Growth
Q2 CY23 Delivered Q3 CY23 Planned
Slido • Improve Typing indicator performance • Microsoft Teams improvements

• New Slido Q&A experience in Webex • Support for anonymous participants
• New data report in Analytics + Share event analytics • Automatic Participant SSO
• Slido for PowerPoint on macOS (internal version) • New sidebar
• Microsoft Teams: Log in with Webex • New Q&A
• Vidcast integration for Webex users
• New navigation in Slido Admin
Vidcast • (to be updated)

Webex Events (formerly Socio)
Platform Security • Registration - Page Tracking Intergration • Platform - Attendee Table Reconfiguration
Registration Onsite • Onsite - Session Check-In
Event App • Registration - Checkout confirmation message based on ticket type
• Registration - Checkout email based on ticket type
• Registration - PDF ticket based on ticket type
• Registration - Email & Ticket Improvements
• Registration - Default to single ticket purchase flow
• Event App - Map Improvements
• Event App - VoD CC/Translation Support – List Items
• Event App - UI/UX Improvements (Content Widgets, Game Challenges)
• Streaming - Video Center / Recording to Platform
• Streaming - Mirror Camera setting
• Streaming – Notification on Audience tab
• Streaming – XRAY Support DB (Internal Only)
• Streaming – Layout Animations
• Security – Explicit Consent Phase 1
Cisco Collaboration Devices (Desk, Board & Room Series)
Product Portfolio • New startup wizard experience • Cinematic Meetings - Meeting Zone (manual configuration mode)
• Microsoft Teams Rooms Support on Board Pro, Room Bar, Room Kit Pro & Desk Pro • Thousand Eyes Agent support for Webex meetings
• Improvements to Frames AI model • HDMI Out for Board Pro devices
• Enhanced head detection config – Allowing fixed lens cameras to track speakers at longer depth in • HDMI Out for Desk Pro devices
meeting rooms • Third party touch support on Room Bar + EQ
• AES67 microphone support for Room Kit Pro and EQ
• Microsoft Teams Rooms support for Room Bar Pro
• Microsoft Teams Display support for Desk Pro
• Microsoft Teams Panel support for Cisco Room Navigator
Webex Rooms in • Creating an Instant Webex meeting from a Cisco device • Chat notifications in all Webex meetings
Webex Meetings • Joining Webex Webinars as attendee on devices • Annotation/pointing on live content share
• Share menu visual updates • Share pop-up for Miracast
• Cable share pop-up • Host setting ‘anyone can share’ on device
• Updated visuals for name labels • Improved meeting reminders notification for video devices
• Chat notification device settings in personal mode
Webex Rooms • Cisco Spaces integration with Control Hub GA • Location based access control for devices
Management • Workspace Insights utilization data • Filter and focus device inventory
• Agnostic Device Analytics and Troubleshooting
Intelligent Workplace • Webex Calling features for Hot Desking • Personal Mode Device PIN Lock
Experiences • People presence accuracy improvements • Navigator new deployment Options – Desk, companion and Locally paired
• Office Hours for Room Navigator • Standalone navigator - On Premises customer managed mode
Open Platform & • Improved quality WebRTC support for Microsoft (Simulcast) • Web Widgets on Home Screen
Integrations • Zoom call controls for Board and Desk (CRC calls) • UI Extensions in Control Panel on RoomOS and Microsoft Teams Rooms Mode
Phones, Wearables and Peripherals
Enterprise 78/8800 Desk Phone 14.2(1) Firmware Cisco Wireless Phones 1.10 FW (August)
• External Phone Number Mask Display for Non-primary Line • Japanese localized applications
• SIP OAuth support on SRST • On-device Hotelling Login for WxC
• Simplified EM Login with Cisco Headset 730 USB Adapter
• Bluetooth Mute Sync for Cisco Headset 700 Series • InformaCast XSI solution integration
• New settings for Cisco Headset 500 Series • Bug fixes/Security Updates
• New Cisco Headset 720 and 980 Support
Cisco Video Phone 8875 Cisco Video Phone 8875
• Security - Phone Setting Password lock • Zoom-in/Zoom out of on-screen contents （ (MPP & Ent)
• Customization - Phone wallpaper and organization logo • UX enhancement (MPP & Ent)
• Call Feature - Recording | Barge | Paging | EMCC
• UX - Swipe gesture for SD and active call bar (MPP & Ent)
MPP MPP Firmware Release 12.0.2 MPP Firmware Release 12.0.3

• Support for 8832 V08 Hardware • Line Support on KEM (8800 Series)
• Enhancements to Cloud Aware Capabilities • Hotdesking
• Hot Desking for 88xx deskphones • Support Booking Duration on MPP 8800 Series
• One Button to Join Participant List Enhancements: • Remote Factory Reset
• Onboarding Enhancements • Retry Provisioning Flow
• AdHoc Conference Improvements (Enterprise Parity) • XML App Support for Singlewire Informacast
• Show Participant List • Security Enhancements and Bug Fixes
• Drop Participants
• Fedramp Enhancements DECT Firmware Release 5.1.2
• Bluetooth Headset Mute Sync Improvements • On-Device Firewall (MPP Parity)
• Serviceability Improvements • Config Changes Reported to Server (MPP Parity)
• Support all XML Tokens in EDOS (MPP Parity)
• CDP/LLDP Handling (MPP Parity)
• CUCM Registration as 3rd Party Device
ATA 19x Firmware 11.2.4

• SIP OPTIONS support in NAT keepalive
• Extend Max DNS A Records from 5 to 10
• Outbound Fax enhancements
• Align Certificates with MPP
• HTTPS Default Web Access Protocol
• Security Improvements and Bug Fixes
Wearables & Peripherals 320 & 720 Headset MSFT Certified SKUs B&O Cisco 980 Firmware Release
• First Customer Shipment
720 Headset Charging Stand Cisco Headset 700 Series Firmware Release 1.12
720 Headset + Desk Camera 1080p hard bundle
Headset 560 series Spare Docking station
B&O Cisco 980 Firmware Release 3.3.21
• Mgmt of connected BT devices
• Mute sync with Desk Devices
Platform: Developer Experience Roadmap
Embedded Apps
• Notify Administrator when the app version changes
• Replace Native Polling and Q&A with Slido for Webex App
• Support capability of audit logging Embedded app configuration changes
• Provide guided experience for end user to open app in a meeting
• Support Sidebar Embedded Apps in FedRamp
Developer Portal and

Apphub • Contact Center Apps on Apphub
• New Vidcasts for Calling APIs
SDKs, Widgets, • B&C: Performance improvement (reducing rendering time) • Mobile SDK: Publish SDK for Webex Calling
Buttons & Cards • Web SDK: Virtual Background support • B&C: Designer SDK Upgrade
• Mobile SDK: Webex Calling • B&C: Enhance Visual Focus and Accessibility
• Mobile SDK: Meetings only SDK
Platform: Developer Interfaces Roadmap
Compliance Events • Incoming call webhooks (Walmart) • CDR events in events API
• Meetings (hasChat, hasTranscript, hasRecordings etc filters)
• Compliance Officers can access the recordings resource to
retrieve recording download links ( also Service Apps with
compliance scopes )
Admin APIs • HTML text formatting in messaging API • Service Apps versioning in Control Hub
• Service Apps access to CDRs (Attendant Console)
• Send webhook when admin authorizes service apps
• Send webhook when apps are created in org (CISCO IT)
• Reactions and Emojis API
• Harmony Guest calls support
• ECM folder linking API
Meeting APIs • Webinar setup to require attendee to sign in • Move attendee from lobby to breakout session
• Webinar setup to require attendee to be an invitee • Access to webinar survey link for distribution over other channels
• ARF recordings download file format supported in recordings • Create permanent join links
API • lstPreliminaryAttendeeHistory
• Compliance Officers can access the recordings resource to
retrieve recording download links ( also Service Apps with
compliance scopes )
• Meetings usage report supports ServiceType filter
Integrations Roadmap
Strategic Alliances & • Import Webinar contacts as SFDC Campaign Members • Enhanced Salesforce Documentation for easier setup
Tier 1 Partners • Webex App for Salesforce on SFDC Appexchange
• Webex Meetings in MS Teams – Schedule meeting with all chat or channel
participants using messaging extension
ECM • Group backed teams for orgs with AD on prem • API to Link ECM folders
• ECM Rebrand (desktop) • Upgraded OneDrive/SharePoint file picker (v8.0)
• Improved Error Handling for Linked Folders
BOTS • Gmail Bot • Jot Form Bot

• Google Forms 2-way Bot
• HelloSign 1-way Bot
Verticals Roadmap
Healthcare – Virtual • Far End Camera Control • Chromium Browsers and Firefox Support in Mobile Devices
Visits • SMS Invites available for Switzerland and Canada Customers • Handle Browser and Tab Close for Epic Connection/Disconnection
• Shortened URLs and Login flow for Instant Connect in FedRAMP • Accessibility
• CyraCom Integration
Frontline – Expert on
Demand • Webex Expert on Demand version 2.0
• Webex XoD – 5 devices automated 60 days trial
Education- Webex • Webex Education Connector v2 development to commence

Education Connector
Administration, Security, and Compliance
Partner •
•
Subscription analytics in Partner Hub
Customer onboarding insights in Partner Hub (setup phase)
•
•
Partner admin role management API
Webinar 250 and 500 offers (webex.com)
Experience • Custom tags for customers and subscriptions in Partner Hub and via API • Single license for wholesale offers
• Partner Hub Troubleshooting for Meetings
Administration •
•
Ending the option to provision new Site Admin managed meeting sites
Assign meeting site licenses to users outside the org
•
•
Assign meeting site licenses to users outside the Org – API, CSV
Mandatory user profile fields for new users in Org
• Control Hub as a Coach for New Customers to Get Started with Webex • Custom user attributes & mapping meeting site tracking codes to user attributes
• Control Hub as a Coach for Customers to Manage their Meetings Experience • Data center visibility when creating Control Hub organizations
• Auto-assignment of Webex Contact Center licenses • License API version 2
• Meeting license for shared room devices • Customer-initiated Webex Webinar trial
• Admin manage Pronoun visibility for organization • SCIM 2.0 Public API for User & group mgmt.
• Directory Connector sync multiple emails • Simplified User/Group Sync- Okta (Commercial)
• Azure AD Wizard App support for expression-based attribute mapping • Azure AD support for GCC Moderate
• Tokenized word search support for improving searching experience (users + devices) • Public API for Org & group contacts
• Azure AD Wizard App Sync Room objects • [CSV]Added fields to CSV files with support for multiple work phone, mobile phone, title, department, and manager
• Admin can sync child-groups by filtering groups in Azure AD Wizard App • Admin Groups - Assign Roles to a group
• Delegated admins for locations in Control Hub ( Calling & Devices) • Admin enables Azure AD as the only external sync source
• Search users from federated orgs
Differentiated • Bring Your Own Key (BYOK) support for messaging & meetingand Calling (Voicemail) • Multiple Email for user authentication
Security • Audio Watermark for meeting • Prevent sensitive users from being searched by all users
• Visual watermarking (Limited Availability) • Force re-authentication after password change in Azure AD
• Partner Configure SSO with OpenID Connect IDP • Admin initiated password reset in Control Hub
• Restricted domain support in Webex for Government • Sign-in Audit log in Control Hub
• Admin can add multiple IDP's for Authentication • Bring your own cloud (AWS) KMS
• Capture User and group management activity in Admin Audit • Ethical Walls - Deny all groups with exception
• Allow recording playback access only from specific IP address ranges • Separate collaboration restriction control for file preview and download
• Customize days to delete inactive users in Control Hub • Legal Hold, eDiscovery, Events API support for Webex Calling Call Records (CDR)
• Block Guest Users inside corporate network
• Control Hub as a Coach for Customers to Review their Security Posture
• Extended Security Pack - Real-time DLP for Files and file classification policy
Analytics and Troubleshooting
Analytics • Device power consumption/carbon emissions analytics dashboard
Reports • Device power consumption report

• Add Tracking Code to Telephony Report
Troubleshooting • Webex Meetings Desktop/Meraki troubleshooting integration • Device centric troubleshooting

• User Centric Troubleshooting • Device Live Meeting alert monitoring
• RoomOS Device/ThousandEyes Endpoint Agent Troubleshooting Support
• Webex Calling/ThousandEyes Cloud Agent Integration
• Webex App (Meetings)/Meraki troubleshooting integration
Market Access
Data Privacy • User level meetings Host & Usage removal • Custom retention policy for meetings meta-data
through Control Hub (including Cisco IT) • Include device info in the metadata deletion tool and retention
• 13 months default meeting metadata retention policy policy
EU • EDPS approval of use of Webex Meetings by CURIA • CI and analytics migration from US to EU
(the EU Court of Justice) • Displaying Webex Calling Data Center Location in CH
Canada • Complete Meetings migration from US to CA for opt • CI and analytics migration from US to CA
in customers • WxCC Canada 2.0- Aug 15th
Webex for • Live meetings dashboard • Webex Calling

Government • Embedded apps (private) • Real time translation
(W4G) • Reserve domain • Webcast 100k
• Reporting engine & UX upgrade • Hide user in search
• WxCCe-G is authorized by Joint Authorization Board • Default video org settings
(JAB) at FedRAMP Moderate level and officially • Google hybrid calendar
listed on FedRAMP Marketplace. • Partner Hub
• New features like CCAI in progress for WxCCe-G
Webex Air- • Webex App, Messaging, Meetings, and on-prem CUCM calling
gapped Requirements defined
Certifications • ISMAP for Japan

• Swiss Digital Trust Label
• ENS Spain for WxSuite
Region • Japan WxCC 2.0 • WxCC Global expansion planning
Expansion • South Korea Media PoP • Golden region baseline for WxCC (MVP delivered)
• Sao Paulo PoP • WxC/WxCC integration for all regions
• RTMS Expansion for Maersk commit • Calling Integration for WxCC Canada
• Calling Integration for WxCC Japan
Sustainability
All details and delivery timeframes are subject to change. Cisco Confidential. Not supported for Webex for Government (FedRAMP)
Q2 CY23 Delivered (April - June) Q3 CY23 (July - September)
Voice Channels Voice Channels
• Updated Webex Calling support (with regional media containment) for Japan and Australia data centers • Updated Webex Calling support (with regional media containment) for US,UK,EU, CA and Singapore data centers
• Background Noise Reduction - Remove caller noise for agent
New digital channels • WebRTC based Agent desktop (Agent Leg Only)
• Webex Connect flow simplification • Support for regional medial containment for existing customers
Omni-channel Contact Routing Outbound Campaigns

• Customize ANI for different call scenarios • Progressive Campaign initial release
Center • Support of Workflow in Outdial Entry Point
• Callback – Retry Attempts for customer New digital channels
• Contact Skill information in Parked Event (and for Abandoned calls) • Transcription API
• Reporting enhancements
• Administration experience improvements
Routing
• Scale to 5000 concurrent agent support
Agent Agent
• Change Dial Number / Extension without signing out • WebRTC-based desktop (agent voice leg only)
Ecosystem Ecosystem
• Microsoft Dynamics CIFv2.0 support • Consult/Transfer to MS Teams SME with presence: agent desktop integration
• ServiceNow integration enhancement to support default tables
Supervisor
Supervisor • Change Agent state
• Launch supervisor desktop • Sign Out Agent
• Home Page • Barge into a call
• Team Performance Widget • Intercept call
• Mid-call monitoring
• Active Interaction Details
• Extensible layout
• Send 1:1 Webex message to agent (Webex App)
Empower customer- • Team message (Webex App)
• Analyzer redirection
facing employees
Customer Journey Data Service Analyzer UX Refresh

• LA Customer Journey Data Service APIs and journey omnichannel widget for all Webex Contact Center US customers • UX Enhancements
• Landing Page revamp
• Stock Historical Dashboard Refresh
• Transition Reports
• Documentation Updates
Webex Experience Management

Data & Insights • Post Call Survey Interactive Voice Response Surveys (PCS IVR)
• Move Webex Experience Management Survey Builder into Control Hub
• Digital surveys through Webex Connect
• Results of surveys in Control Hub
Administration Administration
• Fine-grained Access Control: Access to all administrative features of contact center through User Profiles • Contact Center Admin Configurations to Control Hub
• Site-level access rights for Outdial ANI, Audio Prompts, Flow Scripts, Skills, and Skill Profiles • Customer experience configs in CH
• Contact Center Admin Configurations to Control Hub • Global Variables, threshold rules, CH audit logging
• Desktop experience configs in Control Hub • Admin get started guide v1 – advanced Voice Channel set up
• Voice Channel Configs in Control Hub • Admin Quick Start v1 – basic Voice setup and programmatic voice channel configurations ("Smart Defaults")
• User Settings Configs in Control Hub • Overview Dashboard v1.0
• Provide supervisors access to Control Hub and manage contact center configurations that they are authorized to access as
Onboarding/Activation per their user profile
• A2Q process removed for CCEP trials • Allow customers to migrate Cisco Identity services to another data center without impacting contact center services
• Select partners granted direct access to Partner Hub for trials
• Select TSAs granted access to Partner Hub for trials Onboarding/Activation
• Simplified Trial Provisioning Workflow with Phone Numbers automatically provisioned
• Webex Connect Tenant automatically provisioned
Reduce • Google CCAI Tenant automatically provisioned
Customer time- • Simplify experience for partners to create trials for orgs that have existing production licenses that aren't Webex Contact
to-value Center
• SMS automatically provisioned
• Lifecycle/Data retention policies for trials
Flow Designer Flow Designer

• Ability to search within flow designer • Flow versioning to support multiple environments
• Improved aesthetics – curved lines • Percentage-based flow path forking
• VIEW ONLY access rights for Flows designer • Sub-flows capability to create modular flows
Webex Contact Center IVR / Virtual agent

• Google Dialogflow CX (Universal Harness, RTMS, All DCs) Webex Contact Center IVR / Virtual agent
• Native Cisco text-to-speech (TTS) in flow designer
• Google Dialogflow ES (Universal Harness, RTMS, All DCs)
• Nuance DLGaaS integration
• Record utterance capability in IVR (enabling voice biometrics, prompt recording etc.)
Developer
• Automate publishing Contact Center Apps on App Hub
Workflow, self-
service & APIs
Webex Contact Center Enterprise
• Assisted service for digital channels (email, chat, SMS) with Webex Connect GA
Omni-channel Contact
Center
• Reporting Timezone: Ability for customers to see realtime and LiveData reports against user specific
timezones
Data and Insights
• CCAI: Virtual agent interaction transcript GA

• CCAI: Google Dialogflow CX via Universal Harness GA • Custom SIP Header Passing to VXML Server
Workflow, self-service
• Hybrid IVR with Universal Harness
& APIs
• VPN-less Finesse containerization • Windows 11 support (Finesse agent, supervisor)

Customer-facing
employees
• Security enhancements • Scale to 48K concurrent agents

Customer time-to-value
• Webex CCE <=> UCM DI Inter DC connectivity via Webex backbone

Offers
Contact Center Enterprise and Express
• Assisted service for digital channels (email, chat, SMS,) with Webex Connect GA
Omni-channel
Data and
Insights
• CCAI: Virtual agent interaction transcript GA • Custom SIP Header Passing to VXML Server
Workflow, self- • CCAI: Google Dialogflow CX via Universal Harness GA
service & APIs • Self Serve custom call processing
• VPN-less Finesse containerization (UCCE) • Windows 11 support (Finesse agent, supervisor)

Customer-
facing
employees
• Security enhancements • Scale to 48K concurrent agents

• Express and Enterprise: Smart Licensing Enhancements: Specific License Reservation • Express 12.5 SU3:
• Express 12.5SU3: Increase UCCX 25 calendar limit • Support Encryption into CCX external database connection
Customer time- • Express 12.5 SU3: Support Encryption into CCX external database connection
to-value
• Support for assisted service for digital channels (email, chat, SMS) – already in Flex 3 CC. • Support for assisted service for digital channels (WhatsApp, Facebook Messenger) – already in Flex 3 CC.
• Support for Flex 3 licensing
Offers
Webex Contact Center Enterprise FedRAMP
Omni-channel
Data and Insights
Workflow, self-
service & APIs
• Windows 11 support (Finesse agent, supervisor)

Customer-facing
employees
Customer time-
to-value
• JAB Provisional ATO • Interservice agreement for support for Google CCAI
Offers • Interservice agreement for UCM for Government
Webex Connect
Details and delivery timeframes are subject to change.
Q3 CY23
Comms Channel • WhatsApp - New Authentication template changes

Management • SMTP email support beyond CC
• MMS nodes in workflows
• South Africa MMS migration to UK
• Number purchase enhancements / APIs
Integrations Setup • Integration with Guidewire

& Management • JDS integration revamp
• Bandwidth integration as number provider (under eval)
• Anti-malware scan for media for CC (TBC)
Business Logic
flow &
Orchestration
Conversation AI – • Automatic translation of training data into multiple languages

NLP, NLU, AI • Multilingual task bots v1
• LLM chat summary generation on engage
• LLM code generation in evaluate node
Intelligent Control • Begin FedRAMP certification process

Center and Service • USR (internal DB) migration to Kafka development
Assurance • Migration from Mongo to Mongo Atlas and from HornetQ to Kafka

Cisco Collaboration Roadmap For Partners August 2023

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Cisco Collaboration Roadmap For Partners August 2023

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Q3CY23

Launch Resource Guide

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03 Adoption and Support

Table of content is hyperlinked and clickable

• Every interaction is hybrid

Unrivaled & Connected Purpose-Built AI

Security & Manageability

Customer Why Coming Soon:

Customer Why Coming Soon:

Customer Why Coming Soon:

Taking the friction out of Digitizing real

• Carbon emission insight widget in Control Hub

Capital Takeback & Reuse

• Multi-Language support for voicemail transcription

• Visual watermarking to prevent data loss

Sustainability • Carbon emission insight widget in Control Hub

Integrations and Verticals

Admin, Security and Analytics

Did you know?

Calling Messaging Meetings Whiteboarding

Fully Cloud, Fully On-Premises, Mixed Deployment

Webinars Events Polling Vidcast

Collapse / Expand threads

De-emphasize conversations in spaces that you are

• Collapse and expand threads depending on your level of

• Webex users cannot collapse threads in busy spaces,

• Feature GA on Mac in July; Available on Windows in

Emoji Palette Reactions

Select from 3000+ emojis to react to a

Supporting a better work-life balance by

• Create a schedule to mute notifications during your

• Select from a “Weekday” or “Custom” schedule

• Will mute notifications on all your devices

• Others will be able to see that you are in quiet hours

Disable Read Receipts

With the ability to disable the sending and receiving of read

Admin Experience: This feature will be available to all

Easier group messaging

Maintain an efficient flow of work - this feature

This features allows users to create reminders for

By allowing users to set message reminders, they

Allows admins and users to surface, hide and

This features allows users quicker access to the

October and November 2023

Mute/unmute and add to

End users want to manage business texting just

Availability: Windows, macOS, iOS, Android

Mobile Call Settings Widget

Optimize collaboration experience by utilizing the mobile widget

User not provisioned with Call

Default to audio call

Multi-Call window enhancements

Show 911 warning message and call queue status on

Small audio call window

Enhance multi-tasking during audio calls

The default audio call window size is

Multi-Language support for voicemail

Warning for free user when

Previously, when a free user dialed a phone

Advanced visual voicemail

Show active call as option to

For users juggling several calls at once, sometimes