Collaboration Roadmap

Cisco Collaboration
Roadmap
Q2 CY2022
April 28, 2022
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Safe harbor statement
This presentation contains “forward-looking” statements These statements are based on estimates and
that involve risks, uncertainties and assumptions. If the risks or information available to us at the time of this presentation and are
uncertainties ever materialize or the assumptions prove incorrect, our not guarantees of future performance. Actual results could differ
results may differ materially from those expressed or implied by such materially from our current expectations as a results of many
forward-looking statements. All statements other than statements of factors, including but not limited to: the unpredictable nature of our
historical fact could be deemed forward-looking, including, but not rapidly evolving market and quarterly fluctuations in our business;
limited to, any projections of financial information; any statements the effects of competition; and any adverse changes in our indirect
about historical results that may suggest trends for our business; any channel relationships. These and other risks and uncertainties
statements of the plans, strategies, and objectives of management for associated with our business are described in the company’s annual
future operations; any statements of expectation or belief regarding report on Form 10-K. The forward-looking statements in this
future events, technology developments, or enforceability of our presentation are made as of the date of the initial publication of this
intellectual property rights; and any statements of assumptions presentation, and we disclaim any obligation to update these
underlying any of the foregoing. statements at any time in the future.
3
Contents
Links to quickly jump to sections are available on Contents slide,
Summary slide and Hero Chapter slides.
01 Strategy and Key Updates

Collaboration’s vision and focus and recent announcements
02 Product Highlights
Nice collab ppl picture Hero features across the portfolio planned for GA during April, May and
June of 2022
-- left side
03 Government
Updates around current Government Offers and plans for parity
(Including FedRAMP)
04 Detailed Roadmap
A high-level overview on product roadmap – delivered last quarter,
planned for current quarter and preview into goals for next two quarters
© 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
4
01
Strategy and Key Updates
The world has changed.
6
Hybrid Work cannot be solved in isolation
Facilities Human Resources IT

Space allocation, safety, Culture, inclusivity, and well- Employee productivity, customer
sustainability, and efficiency. being. experience, and security.
7
Hybrid Work is both different and
harder than how we worked before
8
Hybrid Work cannot be
solved with a single solution
Networking Collaboration Security

Connectivity, smart-building Immersive experiences for Space allocation, safety,
technology, and manageability every type of meeting, event, sustainability, and efficiency.
across the new “campus”. and interaction in any
workspace.
9
Where we’ve been focused
Quality improvement Acquisitions Feature velocity Customer adoption
Video super scaling, eliminated $1B+ of acquisitions of 1000+ innovations New Adoption methodology &
choppy audio in congested companies like Babble Labs, within the last year and $2B+ resources for our products,
networks. Slido, IMImobile, Socio, and invested in R&D. verticals & personas for hybrid
Involvio. work
10
Reimagining workspaces in every location
Dedicated home office Shared home space Conference room
Open office spaces Ideation spaces Anywhere

11
Reimagined Flexible Memorable
Workspaces Workstyles Connections
12
Q2CY22 Executive Summary
Admin, Security
Webex Suite Devices Platform and Analytics Contact Center
WEBEX APP, MEETINGS, WEBINARS • Now Shipping! Bang & Olufsen Cisco VERTICALS ADMINISTRATION WEBEX CONTACT CENTER
• Webex Meetings in a space experience Headset 980 • Webex Instant Connect Personalization • Account Sign-up for CH Managed sites • Agent desktop tab re-arrangement
• Mobile updates with in-app scheduler and home tab • Cisco headset 320 Series • Webex Expert on Demand – V1.9 GA • Assign Meeting Site Accounts to Users outside • Callback API
• In Meeting chat
• Move screen share to my computer
• Webex Desk Camera of the Org • Configurable variables in agent desktop
• GIF/MP4 animated virtual background • Webex Desk Camera App 3.0 INTEGRATIONS • Admin Controls for Software Updates to popover and interaction pane
• People Focus • Japanese Webex Assistant on devices • Embedded Apps for Devices + Mobile Webex App Desktop Client • Enhanced UX for agent state
• Embedded apps: open in stage • Fire alarm detection • Shared Timer Embedded App • Webex calling call queue reports • Retain voice media locally for multi-region
• Move meeting to Mobile device using QR code • Simultaneous interpretation • Bitmoji Stickers in Webex and CH • Webex Calling group templates use cases
• Attendees view image during practice session • CC and Translations from more languages • MS Teams with Webex Calling • Desktop APIs (Call control and Agent
• Post webinar landing page • Webex Calling – Room-OS device native • Webex App for Salesforce PARTNER EXPERIENCE & PRODUCT PRO management)
• Webinar Series (program) VISIONING
• Collaboration Insights available for EU customers
registration and mid-call control • Webex App for Oracle Eloqua • Customer journey with journey data service
• Webex Calling – VG420 support • Helpdesk Support for Partner Hub • Journey data service widget in Webex Contact
• Unified locations across Webex App
WEBEX CONNECT (CPaaS) • Partner Read-only Admin Center
WEBEX CALLING • Support for Replies in Apple Messages and • Partner Hub Analytics – Wholesale
• Now Shipping! Webex Go (US) WhatsApp UNIFIED CONTACT CENTER ENTERPRISE
• Webex Go enhancements – add video, sharing • Support for Branded Text DIFFERENTIATED SECURITY AND EXPRESS
• Voicemail transcription in the App • HDS Support for Recordings & Transcripts
• Optimize for my voice – Remove PSTN noise • Bring Your Own Key (BYOK) in Cloud • VPN-less Cisco Finesse desktop for agents and
• Call queue & Supervisor enhancements • Block Internal Comms (Ethical Walls) supervisors
• Multi-call windows for shared lines
• Spam indications for incoming calls
• Social Login
• Cross-portfolio enhanced directory search
• Multinationals in India w/ Webex Calling – Admin CONTROL HUB ANALYTICS & TROUBLES
experience to configure networks HOOTING
• Webex Calling Market expansion +27 countries • Custom Dashboards
• Cisco Calling Plans in Australia/New Zealand • Webex Calling Detailed Call History Analytics
& Report
VIDCAST
• Trim with drag and drop editor
• Sharing permissions
• Click to share
• Engagement notification
WEBEX EVENTS
• Sign up and login options
SLIDO
• Slido Quiz in Webex sidebar
• Poll templates library in Slido Admin
• Slido US Data residency
• New layout of & enlarge image polls
• Active typing animation
• New participant privacy settings
Links to quickly jump to sections are available on Contents slide, Summary slide and
Hero Chapter slides.
13
Enterprise Connect Highlights
Visit the Sales Connect Launch and
Events page to view Javed Khan’s
keynote delivered at Enterprise Connect
and more!
Cisco Webex and Ford
Webex and Ford collaborate to

create the ultimate next-gen
experience for work on the go –
with security and immersive
collaboration being priority.
15
Flexible Workstyles
Vidcast
Webex’s asynchronous video
messaging solution, is introducing
new capabilities to drive stronger
engagement and productivity while
reducing the need for more meetings.
Vidcast + Webex enable better

together experiences with easy edit,
recording and sharing capabilities to
create more immersive videos.
16
Flexible Workstyles
Webex Go Whiteboard on App iPad Picture in Picture

Webex Go brings you powerful calling features to The all-new standalone Webex whiteboarding Provides greater multi-tasking abilities so you can
personal mobile devices using a second phone line. app enables high quality whiteboarding that makes it actively engage in meetings while being able
With Webex Go you can feel confident making easy for everyone to contribute and keep the ideas to refer to emails, messages or your calendars
business calls on this second line while protecting flowing, across time zones, in real-time, and offline on the home screen
your personal identity. asynchronously.
17
Webex Go - GA
Add Webex Calling number as a second line to your mobile
phone
Familiar native dialer experience for business calling
No app to download +1 (888) 555-4321
Reliable cellular network quality +1 (888) 555-1234
Your personal identity and privacy never compromised
Enterprise control and compliance with Control Hub
18
Reimagined Workspaces MIRO
Integrations on Webex Devices

Coming Soon!
The embedded apps you love will soon be available
on Webex Desk and Webex Board Series devices
powered by RoomOS.
Slido
MURAL
Shared Timer
19
Reimagined Workspaces
Go beyond connecting hybrid spaces
Hot Desking Airplay on Webex Devices Room Navigation

Shared spaces turned personal - The Webex device People can now effortlessly collaborate, Manage Webex room controls and room booking, as well as
transforms into your personal collaboration device, giving share, and enjoy their content — at work and run third-party, best-of-breed workspace management and
you access to your work, your whiteboards, calendars – at home — with the devices they love and room booking apps such as Appspace, UMA, Humly and
and you can join a meeting with the push of one button. use every day. more..
20
Optimize for my voice
Remove background noise and
background speech on calls
21
Enable multinational corporations in
India with Webex Calling Sanjay
Multinational corporations with branch offices

in India
Cloud deployed and managed PSTN

Mumbai Branch Local
Gateway
Adheres to India toll-bypass regulations
Niki Sonu
New York HQ Delhi Branch Local

Gateway
22
Enhanced Webex Calling analytics
Administering and managing Webex Calling

just got easier
• Detailed call history view gives administrators a holistic view of

every call
• Monitor usage and PSTN costs.
• Improved troubleshooting experiences provide granular
detail into the quality of every phone call
• Monitor calling KPIs and identify root cause of call quality
issues
All accessible through a single-pane-of-glass with Control

Hub!
23
Hybrid Events
Webex Events (formerly Socio)

Our end-to-end event management
platform
Combine the reach of a virtual event and the

personal interactions of in-person events, to
deliver the best hybrid event experiences for
people, regardless of how they join.
24
Hybrid Events
Partnership with HealthPass Centralized Event Management with Breakout Sessions in Webinars
Control Hub
Working together to enable simple, effective ways for Webex Events (formerly Socio) is truly an enterprise Webex Webinars takes the complexity out of
organizations and businesses to manage health ready event management platform with new Control hosting webinars and makes every join
protocols and comply with vaccine regulations as we Hub integration, compliance and accessibility.
experience easy.
return to in-person events.
25
Customer Experience
Branded Text Apple WhatsApp

Enjoy safe and branded interactions with your Customer interactions are now made richer and New WhatsApp for Businesses enhancements,
customers, allowing for richer more authentic more interactive with quick-reply buttons. including a new pricing model and features like list
text experience. selection and quick reply.
Elevate customer experiences with Webex Connect 26

02
Product Highlights
Webex - Powering Hybrid Work
Webex Suite Devices Platform Admin, Security Contact Center

and Analytics
Experience the full power of Reimagined workspaces and Integrations with SDKs, Security across applications Specialized Experiences
Webex through Calling, experiences powered APIs, developer support, and and a single pane of glass with Contact Center
Meetings, Messaging, through Webex Devices. CPaaS management through
Webinars, Polling/Q&A Control Hub
Adoption and
© 2022 Cisco and/or its Support
affiliates. All rights reserved. Cisco Confidential 28

and Analytics
Meetings Calling Messaging Events
Polling/Q&A Whiteboard
(Slido)
Webex Suite EA New!
On-premises Calling available within Webex Suite
EA allows customers to seamlessly migrate to
Cloud Calling
with on-premises calling
The first, best-of-breed suite for Hybrid
Work
Customer Benefits:
• Organic growth +15%
• Downturn ability (up to 20% one-time, year 2 or later)

Calling Messaging Meetings Events
• Flexible migration from prem to cloud via Control Hub
• Webinar 5,000 + Events (Socio) included

Webinars Polling Vidcast Whiteboarding
Future Offerings
• Audience Engagement (Slido) included
… Future offerings
starting at
• Closed Captioning & Webex Assistant Included
$11.95 • Vidcast and Whiteboarding included

per user per month*
• Available for customers with >250 users
30
* Cisco suggested resell price of $11.95 USD is based on a 3-year Enterprise Agreement (EA) commitment.
Webex Suite EA
Calling deployment scenarios
Fully On-premises Fully Cloud Mixed Deployment Mixed KW EA

Customers that aren’t ready to This is the Suite you know Customer has a mix of on- Customer has a different
move to the cloud, but still and love with all the benefits prem and cloud calling users. number of users for each
want the amazing benefits of of the cloud. workload (meeting & calling).
the Suite with Meetings, Customers can begin on prem
Events, Polling and more! and migrate to the cloud in Allows Calling EA mixed
Control Hub at will. These with Suite EA.
migrations will be True
Forwarded at the contract Note: Mixed EA requires
anniversary date. 1000 KW with 20% on Suite
minimum.
Webex Suite
Buying Models
Webex Suite
Enterprise Agreement Named User
$17.25 List Price – $11.95 CSRP $23.53 List Price – $15.95 CSRP
Cloud (Professional) and/or On-Premises

Calling Cloud (Professional)
Calling
Meetings Advanced Meetings
Messaging ✓
Cloud Video Registration ✓
Webex Assistant + Closed Captioning ✓
Polling (Slido) ✓
Real-Time Translation $
Webinar Webinar 5K Webinar 1K
Events (formerly Socio) ✓ $
Minimum Licenses Requirement 250 25
NBR Recording Storage Unlimited* 1GB USER
Included Common Area/Analog 50% / 20% $
Cloud Device Promotion ✓ ✓ (Requires 3-year commitment)
Growth +15% with annual true forward -
Flex Down ✓ (20% max, 1 time, year 2 or later)
- 32
* one year retention policy

Webex Device Cloud Promotion
Available to new and existing Webex subscribersǂ
(Webex Suite Enterprise Agreement, Webex Suite Named User(3-year), Meetings with Enterprise Agreement or Active User)
Webex Desk Camera Webex Desk Hub Webex Desk Mini Webex Desk Webex Desk Pro
CD-DSKCAM-C-US / CD-DSKCAM-C-WW CD-DSKH-HUB-C-K9 CS-DESKMINI-K9 CS-DESK-K9
CS-DESKPRO-K9
CD-DSKCAM-P-US / CD-DSKCAM-P-WW CD-DSKH-HUB-P-K9 CS-DESKMINI-C-K9 CS-DESK-C-K9
$159* $719* $1,199* $1,499* $2,999*

$225** $1,495** $1,995** $2,995** $5,495**
Webex Room Kit Mini Webex Room Kit Webex Board Pro 55 Webex Board Pro 75 + Wired & Wireless
CS-KIT-MINI-K9 CS-KIT-K9 CS-BRD55P-K9 CS-BRD75P-K9 Headsets
$1,799* $3,599* $9,999* $16,499*

$3,795** $6,995** $13,995** $22,995**
* Recommend end customer promotional price.

** Recommended End Customer Price (Cisco Suggested Resale Price without Promo)
ǂ Webex Enterprise Agreement or Active User customers with “Meetings” or “Meeting + Calling Pack”, Webex Suite EA (cloud or on-premises calling) and Webex Suite NU (3-year commitment required) will be eligible for their partner 33
discount plus a stacked incremental promo discount to get to the Webex Device Cloud Promotion savings. Discounts offered depend on specific model and vary across regions. Promotion does not apply to optional hardware accessories
(e.g., cables, mounts, microphones, etc.). For orders placed through distribution, final partner pricing is negotiated through the distributor. All prices subject to change. Final price may vary by partner and region.
Webex App
Suite – Meetings and Webinars
Improved Tool Bar for

Shared Content
Easily be able to see who is
sharing their screen, access zoom
in and out, and annotation tools
without blocking what is being
shared
Annotation
tools
April 2022
35
Webex for Government [FedRAMP] supported © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Landing Page After

Webinar Attendee View after webinar ends
Landing page can be setup for a webinar
• Host uploads the URL when
they set up the webinar
• Attendees will be directed to
the URL on a web browser
when the webinar ends
• Only domains that are allowed
by admin can be entered
April 2022
36
People Focus
A new way to view Grid View with AI

dynamically cropping views of each user,
maximizing screen space for a better
“face-to-face” feel.
May 2022
37
Webex Meetings for Chrome PWA

ChromeOS user can download the Meetings PWA (Progressive Web App) directly to their Chromebook through
the Google Play Store
All of the
functionality of
the web app!
May 2022
38
Grid View Support for up to

81 Videos
Meetings Desktop App – Support for up to 81
videos per page
Users will be able to manage their

preference for the maximum number
of videos to show per page in grid
view
June 2022
39
Share Content Using Built-in

or External Camera
• Windows and Mac users can now share their

built-in or external camera as if they are sharing
their screen
• Attendees will be able to view what the user is
sharing in full screen mode while still being able
to view self video of the participant who is
sharing camera content
• Self video will continue to work even if users
share built-in camera as a content sharing source
• This feature will not work for EC1.0 and TC
May 2022
40
Embedded Apps: Open

in Stage
Embedded apps will now have the
option to Open in Stage, which will
expand the app to the entire stage,
not just the right panel
June 2022
41
Webex for Government [FedRAMP] not supported © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Move Meeting to Mobile Device

using QR code
• During a meeting, users can now seamlessly move their
meetings from Desktop to Meetings Mobile App without
echo or disruption
• User must click on More Menu on desktop, select ‘Move

Meeting to mobile’ which will generate a QR code (QR
code valid for 5 minutes)
• Scan this QR code using mobile camera and click on the

join link, this will move your meeting to Webex meetings
mobile app and disconnect the meeting on desktop
• Users need Webex Meetings v42.4 for this feature
May 2022
42
Resize Closed
Captions Box
Users can change the size of

Closed Captions (CC) box to
show more or fewer lines
May 2022
43
Spoken Language
Transcription for Closed
Captions
• The host can select the spoken language

(transcription) in four different languages:
• Spanish, French, German, and English
• This applies to the users with Webex Assistant
or Closed Captions
• Separate from the real-time translation add-on
May 2022
44
Improve UX of Share Computer Audio Setting

Gives Share Computer Audio its own check box to better highlight the feature
Current New
June 2022
45
Collaboration Restrictions for Users via Control Hub

Settings Templates
• IT admins can apply collaboration restrictions to their

company users when joining both internal & external meetings
• Collaboration restrictions available at organization, groups and user
level.
• New settings template with 20+ collaboration features to apply
policies across groups and users
• Allowlist to create exceptions for policies at all levels
• Users will be provided with appropriate experience on the client
based on their company restrictions.
May 2022
46
Webex for Government [FedRAMP] support coming in future © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Forced Authentication Before

Joining Webex Meetings
• IT admins can now lock company devices to
allow only authenticated company users to join
meetings using that device.
• Applicable to meetings held within your
company and your users joining meetings outside
of your company.
• Feature leverages registry key/Token.
• Without registry key , if “Authenticated Sign-in”
is ON, it will apply to user trying to join meetings
with a claimed email address.
• Applicable to desktop & mobile devices
May 2022
47
Webex Meetings Compliance

Policies for Bring Your Own
Device
• IT admins can now prevent their company users
from joining meetings from a personal device
• Feature leverages registry key/token.
• Users will be able to join your company meetings
only if a registry key/token is detected on that
device.
• Without registry key, the BYOD block policy
will apply to claimed email domain
May 2022
48
Iterate, co-create, and ideate in

real-time
The new Webex Whiteboard.
• One unified whiteboard across all Webex apps and devices,
with a new web app for added flexibility.
• Quickly capture your ideas, share them
and allow others to build on them.
• Built for hybrid work – available in meeting rooms and on
your personal devices.
• Secure by design, private by default, to defend against
threats no matter where you're working.
Web app in Beta, in meeting experience shipping in CY22 Q3

Webex for Government [FedRAMP] supported
Target: Q3CY
Quickly and easily take a

call or step away
• Users no longer need to leave meeting

to take a call or step away
• Audio and video are muted while user
takes call
• Other participants see “Be Right Back”
status for person who stepped away
© 2021 Cisco and/or its affiliates. All rights reserved. 50

Attendees View Image

During Practice Session
Host set up the image prior to the webinar
• During the practice session, attendees will see the

image and they can change how it fits to their
window
• Attendees will see and hear the content that the
host has prepared for them
• While hosts and panelists meet in the practice
session, attendees in the main session will not
hear or see them
May 2022
51
Webinar Series
(Program)
• Attendees can register for one,
multiple, or all webinars at once
• Webinar series owner can set up a new

series, invite their team to collaborate,
and manage the series
June 2022
52
Personal Insights
• Personal Insights gives you actionable insights about
your Webex collaboration activity.
• Meetings insights help users get the most value out
of their meetings and learn best practices as host and
attendee
• Work-Life and Focus time insights help users be
more efficient and maintain work life balance
• Connections helps you build stronger, more
effective relationship with the people you work with
• Beta planned to begin in May for EU customers.
• User-level Opt-In ensures compliance with privacy
requirements!
Now Available!
53
Suite – Messaging and App Experience
Pinning Enhancements
• Increase discoverability of pinned message in

message area with the new pin icon
• Illustrate when there are pins in the list with
the new pin list icon
• Prioritize the pinned message by increasing
the size of the pins list
• Available on desktop and mobile
April 2022
54
Home Tab for Online Users

• Allows for quick access to key actions, upcoming
meetings, and much more
• Improves the first-time experience for new users by:
• A “checklist” of actions
• Shortcuts for the most frequently used actions
• Nudges for your upcoming meetings that connect
to your calendar
• Available to online users on desktop
• Support for enterprise users will be added in the
upcoming releases.
May 2022
55
Schedule & start Webex meetings in spaces
• Meetings scheduled in a space have the same

capabilities as meetings scheduled elsewhere.
• Each meeting has its own link
• In meeting features are the same
• Everyone in the space is automatically added to the
invite.
• Schedule a Webex meeting in a space using in-app
scheduler, Outlook, or Google Calendar
May 2022
56
In-app Scheduler for

Mobile
• Mobile Webex scheduling app available for
iOS and Android
• Schedule from either inside or outside a space
• Schedule a single instance PMR or a one-time
link from outside space
• Invite people and view their availability status
• Update or delete meetings from the mobile
app
May 2022
57
Home Tab - Mobile
• Available on mobile
• Key actions are only one click away
• Quickly join any upcoming meetings
from this tab
• Instant access to recent messages,
contacts, PMR’s, and more
June 2022
58
Right-to-Left (RTL)
Language Support
• The app will support languages that read
right-to-left by mirroring the UI and
adding translations
• Arabic and Hebrew are in the initial
scope
• Available on desktop
• Mobile and Web will come at a
future date
June 2022
59
In Meeting Chat Experience
• Customize messages with gifs, markup,

and emojis
• New messaging options, such as
reactions, reply, edit, quote, forward, and
flag
• Organize your meeting content using
containers for easy reference to meeting
information, messages, and recordings
• If the meeting is linked to a space, then
the container is automatically shared to
the space
June 2022
60
Granular Notifications
• Reduce noise by customizing the

notifications settings
• Available on desktop and mobile.
• Turn off all notifications with a simple
checkbox
• Apply notification controls across all
devices
June 2022
61
Set Your Pronoun

• Making Webex more inclusive
• Users can specify the pronouns that they
associate with
• Can choose what groups can see the selected
pronouns
• Update in the app via “edit your profile”
• Choose from the list or specify a custom
pronoun
July 2022
62
Suite – Calling & Device Integration in Webex App
GIF/MP4 Animated Virtual

Background
• Webex now supports animated virtual backgrounds
with GIF or MP4 format
• There are two preset animated virtual backgrounds
• Users can also choose their own ones
April 2022
63
Organization Contacts
Search
• Search non-people or non-Webex users
within your organization
• Available for Webex Calling and Unified
CM on both desktop and mobile
• End users will be able to quickly find and
call business relevant contacts (e.g. IT or
HR Help Desk) directly from Webex App
• Provides a comprehensive and consistent
search experience in Webex App
April 2022
64
Move Screen Share to my

Computer
When sharing from the Webex App paired with a
device, the shared screen is duplicated on the Cisco
Room/Desk device minimizing the participant’s
videos.
To improve the companion experience while
joining a call with paired device, the user now has a
new option to move the shared content to only the
computer.
The Room/Desk device can be dedicated to
showing participants to allow better interaction
April 2022
65
Webex Calling
Webex Calling
Webex Go Enhancements
• Underlying cellular network support for VoLTE

• Elevate call to full collaboration in Webex App
• Music on Hold and Conference in the Native Dialer (Target:
Q3CY22)
June 2022/Q3 CY2022

67
Webex Calling
Do Not Disturb (DND)

synchronization between
Webex App & desk phone
• Bidirectional DND synchronization between MPP phones and
the Webex App
• DND set by user and derived from work status (i.e. Presenting) in
Webex app will be reflected as DND on user’s desk phone
• When user enables DND on the phone, the state is integrated with
user's Webex App and both call and message notification is paused
• Administrators can define organizational policy to disable DND
synchronization
• Users can easily eliminate distractions by syncing DND status
across devices
May 2022
68
Webex Calling
Voicemail Transcription
Voicemails can now be transcribed into text:
• Admins will be able to configure voicemail transcription for

users at location level.
• Transcription of voice messages is also available when a

user receives an e-mail with a copy of the voice message
(Delivered in Q1CY22)
• View the transcription of your voice messages directly

in the Webex App (both desktop and mobile).
May 2022
69
Webex Calling
Multi Call Window for Users’ presence Missed call & MWI counter
Shared Lines
Webex Calling Line status
Managing high call volumes in a shared-line environment is

challenging. Shared-line enhancements enable intuitive
workflows for shared line boss-admin calling environments.
New functionality:
1) Line status: available(green), ringing(flashing amber), local in

use(solid amber) and remote line in use(red)
2) Missed call badge counter and unread voice messages per line
3) Privacy Toggle – Future Roadmap
Privacy toggle
Q2 CY2022
70
Webex Calling
Multi Call Window for shared

lines
Dedicated Instance
Managing high call volumes in a shared-line environment
is challenging. Multi-call window enhancements for shared-lines enable
intuitive workflows for boss-admin calling environments.
New functionality:
1. Line status: available(green), ringing(flashing amber), local in use(solid
amber) and remote line in use(red)
2. Missed call badge counter and unread voice messages per line
3. Toggle on Privacy if you don't want to share the caller id with others on
the same line (Dedicated Instance/CUCM only)
4. Barge into an ongoing call (Dedicated Instance/CUCM Only)
Q2 CY2022
71
Webex Calling
Spam indication for

incoming calls
• STIR/SHAKEN is a new FCC mandate to combat spoofed calls, which provides mechanism for
Service providers (SP) to validate and mark spam calls (https://www.fcc.gov/call-authentication)
• The feature leverages information from SPs to provide an indication to users if call is a potential
spam or robo call with following icons on Webex app and Phones:
• Verified caller: The caller’s identity is known by the service provider
• Possible spam: The service provider cannot verify the identity of the caller, but can identify
the originating PBX
• Potential fraud: The caller’s Caller ID appears to be tampered or spoofed
• Administrators can define organization level policy to:
• Block all “Potential fraud” calls
• Disable notifications for “Possible spam” calls on clients
• Improves the answer rate for legitimate calls
• Reduces wasted time from robocalls, and the security risk from callers with spoofed/tampered
Caller ID
• Depends on the PSTN SP implementing STIR/SHAKEN framework
*Supported devices: Webex App, MPP phones & IP DECT devices
June 2022
72
Webex Calling
Webex Cross-Portfolio
Enhanced Directory Search
Users can now search and call both Users and admin defined
organizational contacts in the Webex app
• Webex Admins are now able to add contacts to Webex

• Use cases include customer, supplier, helpdesk contacts
• New Control Hub capability to view and import contacts
• All users in Webex organization use the Webex App to search for both
users and organization contacts
(in addition to Personal contacts)
• First phase of a cross solution initiative to enhance person/contact
search
• Enhanced search on MPP Phones and RoomOS devices coming later –
target late Q2 CY22
May 2022
73
Webex Calling
Virtual Extension Contact

Search
Virtual Extensions allow enterprises to include Non-Webex Calling
locations into their dial plan. Contact search for Virtual Extensions
is being modified to search on first name, last name or both,
removing previous constraint for countries like Japan.
Enhancements to Virtual Extension contact search:

• Search for Virtual Extensions based on first name, last name
or both
• Configure a custom display name for a Virtual Extension
• Migrate to the Webex App with contact search parity for
Virtual Extensions
June 2022
74
Webex Calling
Call Queue & Supervisor

Enhancements
• Allows agents to be assigned to supervisors to enable training
and improve agent support
• Supervisors can monitor, whisper, barge-in and takeover calls
handled by their agents
• Customers waiting in the queue can request a call back
instead of waiting when the estimated waiting time exceeds
a threshold
June 2022
75
Webex Calling
Webex Devices
Consistent capabilities across all
Webex Feature Integrations on MPP Devices (Available Now)
• MPP 6800/7800/8800 onboarding to Webex
• Noise Reduction support on MPP
• French Canadian support on MPP
• Enhanced Serviceability
Native Webex Calling registration of Cisco 840/860 Wireless devices (May)

• Supported on Dedicated Instance for Webex Calling today
Webex Calling Enablement of Webex Video and Wireless Devices (June)

Enabling Webex Video (Room and Desk) devices to natively register with the Webex
Calling Platform via a SIP interface to support PSTN calling
• Calling features delivered natively via Webex Calling
• Including Hold / Resume, Transfer, Conference, Voicemail
May/June 2022
76
Webex Calling
MPP Phone Enhancements
Enable delivery of Webex features on MPP devices for a common

device experience across the Webex portfolio:
• Webex one button to join meeting (8800 Series Only)
• HTTP proxy(s) Support for MPP Phones
• Webex Contacts - New Directory Services support
• Cloud Awareness(68/78xx) - MPP devices to use Unified Webex Call
History
• STIR/SHAKEN indicators
• Ability to disable side USB port (currently only able to disable Rear
USB)
• Protect call records visible in call stats when user password set
Q2 CY2022
77
Webex Calling
Cisco Calling Plans

17 countries now available; Australia, New Zealand up next
• Calling plans from Cisco

• Full PSTN replacement
• Get new phone numbers from Cisco (or port existing
numbers)
• Emergency services
• Buy globally
• Easy centralized management, reporting and analytics in
Control Hub
June 2022
78
Webex Calling
Webex Calling Market

Expansion
• Expand presence of Webex Calling into additional
countries with the ability to deploy PSTN using India
Caribbean NANP
Local Gateway American Samoa Cayman Islands Saint Kitts & Nevis
Middle East
Bahrain
Anguilla Dominica Saint Lucia
Kuwait
• Adding 27 new Sell-In countries in the Middle East, Antigua
and Barbuda
Grenada
Guam
Saint Vincent &
Grenadines
Qatar
United Arab
Barbados Jamaica Saint Maarten
Emirates
Caribbean & India Bermuda
British Virgin
Monserrat
Northern Mariana
Trinidad & Tobago
Turks & Caicos Egypt
Islands Islands US Virgin Islands Nigeria
Country availability
• Total country availability at Q2 113 * Turkey
*April 2022: Bahrain, Kuwait, Qatar, United Arab Emirates, American Samoa, Anguilla, Antigua and Barbuda, Barbados (India branch office)
*May 2022: Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guam, Jamaica, Monserrat, Northern Mariana Islands, Saint Kitts & Nevis, Saint Lucia, Saint Vincent,
Grenadines, Saint Maarten, Trinidad & Tobago, Turks & Caicos, US Virgin Islands
*June 2022: Egypt, Nigeria, Turkey, India (Sell in)
79
Webex Calling
Bulk Provisioning and

API’s
Control Hub API and bulk import tool enhancements that provide
mass scale and extensibility to Webex Calling for customers and Simple fast collaboration service management
partners.
API
• Location features (Available now) Single platform advantage with APIs and bulk
• Numbers (Available now) management tools
• Devices
• Core Locations
CSV 3rd party integrations and powerful ecosystem
• Auto Attendant
• Numbers
• User features
May - June 2022

80
Webex Calling
Phone Settings: Line Key

Management
Increased administrator capabilities to simplify
phone button layout for easier device management.
PART 1: Administrator defines model-specific button
layouts
• Apply to Individual Devices
• Functions include - Primary line, shared line, speed dial
(with optional value), monitor, open, closed
PART 2: Administrator can apply Templates to:

• Selected devices within a location
• Selected devices within an organization
May (Part 1) – June (Part 2) 2022

81
Webex Calling
Integrated audio for Webex

Meetings call in and callback
With Webex Calling, administrators can keep Webex

Meetings audio traffic on-net for users who dial in or
Calling Meetings
request a meetings callback.
TCO Optimization
Save on PSTN costs while reducing latency and increasing quality
with Webex Calling and Webex Meetings.
June 2022 (Dial in available now)

82
Webex Calling
Disable Sharing on Webex

App calls
As part of the in-call experience settings for the Webex App
(for Webex Calling), the Webex administrator can manage
specific Webex app end-user features accessible while in the
middle of a call.

Administrators can, via Control Hub, disable for individual
users, a group (via the soon-to-be-launched Calling
Template), or at the organizational level.
May 2022
83
Webex Calling
Calling Group Template
Manage call settings for large groups of users via template call
configurations
Control Hub recently introduced the concept of group

templates. Templates allow administrators to create call
settings, which, when assigned to a group, can be applied
against all users in that group.
This specific feature will provide the initial settings for the
calling template:
• RDC Webex App settings
• Video Webex App settings
• Share Webex App settings
May 2022
84
Webex Calling
Full Screen Administration

Experience for User Feature
Management
Features are organized around the administrative
user journey, providing a more intuitive way for
administrators to update Webex Calling features
and licenses.
June 2022
85
Webex Calling
Real Time CDR API
A new Call Detail Records API will allow customers

and third parties to query Webex Calling CDRs
between 10 minutes to 48 hours of the call ending.
Detailed information about every call will be

available to allow creation of custom internal
reports, or integration with third party analytics,
compliance and reporting tools.
May 2022
86
Webex Calling
Media Quality Dashboard

Updates
May
• Calls & Quality distributed by Country
• Calls & Quality by Path Optimization
June
• Calls & Quality distributed by Call Path
May - June 2022

87
Webex Calling
MPP Phone Software

Upgrade Channels
Enable administrators to set the version of phone software:
• The Stable version of phone code
• A Preview version of code – for early visibility of new features
• A Stable(Delay) version – for those who need longer between phone feature / firmware
releases
For customers signed up for Beta testing

• Phones used for day-to-day business can be configured to use the Beta version code
Cisco internal releases:

• Integration for initial internal testing of new code
• Latest version where the code is promoted into production allowing verification of
operation in all regions.
June 2022
88
Webex Calling
Simplified E911 Setup

Ray Baum phase two requires provisioning E911
location services as a mandatory part of the calling
setup.
This Control Hub wizard simplifies provisioning and

setting up RedSky E911 services by providing
access to RedSky provisioning and management
functions from Control Hub for E911 setup service
for Webex Calling customers.
June 2022
89
Webex Calling
Call Queue Reports in

Control Hub
• Move call queue stats to Control Hub
• Improved retention period
• Better insights and visualizations
• Exportable via Control Hub and via API
June 2022
90
Webex Calling
Auto Attendant
Dashboard in Control
Hub
A new Auto Attendant dashboard report view shows
the Auto Attendant data in the form of Trend Charts,
Bar Graphs and Pie Charts allowing admins the
ability to customize views
• 13 months of data
• Interactive call tracking
• Exportable via Control Hub & API
July 2022
91
Webex Calling
Synchronize Users and

Contacts
Using Cloud Connected UC(CCUC), administrators

Webex
can configure a recurring synchronization of both Users
users and contacts from on-premises UCM and UDS UCM CCUC Control Hub
sources to the Webex Calling cloud. •

•
Users
Contacts
Webex
Contacts
LDAP
July 2022
92
Dedicated Instance Virtual
Connect – VPN
Additional connectivity options for

Dedicated Instance for Webex Calling
• Virtual Connect (VPN) direct peering
option available in all regions.
• Administrators can activate Virtual
Connect (VPN) from Control Hub.
May 2022
Webex for Government (FedRAMP) support not available
Webex Calling
mTLS Local Gateway
Enhancements
New Local Gateway option
which increases the concurrent call capacity of the Local Calling
Gateway solution
PSTN
Enables Webex Calling to utilize the full hardware call
capacity limits of the CUBE platform with Webex Calling
Certification of selected third-party SBC vendors for use
with Webex Calling (Q3CY22)
CUBE
June 2022 (third party SBC support Q3CY22)

94
Webex Calling
Cisco VG420
High Density ATA
• Analog Telephone Adapter supporting up to 144 Analog Ports

(Amphenol)
• Cisco Managed Configuration
• Secure SIP Onboarding and Signaling (TLS1.2)
• Secure Real-Time Transport Protocol (SRTP)
• Dynamic Host Configuration Protocol (DHCP)
• Domain Name System (DNS)
• Codecs supported: G.711, G.726, G.729A, G.729AB, G.722
• T.38 fax relay
Link to Datasheet -
Cisco VG420 Analog Telephone Adpater (ATA) Data Sheet
June 2022
95
Vidcast
Suite – Vidcast
Vidcast:
Recent Releases
• Creators can easily trim the beginning of their Vidcast with an
intuitive drag and drop editor.
• More options for creators to manage the sharing permissions for
their videos – with named user & domain sharing restrictions. If a
viewer doesn’t have access, they can submit a request for the
creator to approve.
• Additional click to share options make it easier for creators to
share their Vidcast to top messaging and social channels (Webex
App, LinkedIn, Twitter, Facebook, Gmail)
• Creators receive a notification when someone views, reacts or
leaves a comment on their Vidcast.
• Creators can also now see who viewed, as well as who reacted to
their Vidcast (for signed in viewers).
Suite – Vidcast
Vidcast:
What’s Next
• Desktop app – launch a recording from anywhere,
anytime with added benefits of floating recording
controls, shortcut keys, etc.
• Editing enhancements – allow creators to remove
segments from the middle of their Vidcast as well as
select video thumbnail/preview
• Video analytics – to see who viewed your Vidcast
• V1 of video Collections – group related content into a
playlist for better organization
Suite – Vidcast
Vidcast: Product Roadmap

• Link to Product Roadmap
here
• Form to submit new feature
requests here
Additional Resources:
Vidcast Help Center
help@vidcast.io
Webex Events
(Formerly Socio)
Webex Events
Sign Up and Login

Options
Planners, when creating their app login options, can now choose
Webex as an option to authenticate with when joining an event.
Customers that already have a large base of Webex users will not
need to require those users to create a new account to join an
event.
April 2022
101
Slido
Slido
New participant privacy

settings
License owners can now decide on the organization level

if participants should be anonymous, named by default,
only named or only anonymous, when interacting with
Slido.
This setting can be locked or let the individual host to

override the setting if needed.
Q2 CY22
103
Slido
Poll Templates Library in

Slido Admin
Create polls from templates: 140 templates for
10+ meeting/event types in Slido Admin
Users can find inspiration and adopt Slido for
different use case/ discoverability of previously
created polls by the user
Now Available
104
Slido
Slido US Data Residency

Onboarding of the 1st wave of Beta customers
Add an option for Webex customers to host Slido data in a

US located data center
Overcomes compliance barriers for Slido roll out for
Webex Enterprise customers
Onboarding of first customers started at the end of March
2022
Beta: March 2022, GA: June 2022

105
Slido
Slido Quiz in Webex

Sidebar
With our quiz feature done, we're able to release new

sidebar user experience to all Webex users.
With quiz feature users can make knowledge competitions
with their audience directly in Webex.
Q2 CY22
106
Slido
New layout of image polls

In Google Slides and PowerPoint integrations
Improved image polls were a great success among our

users. Now we brought it also to the most used
integrations.
Q2 CY22
107
Slido
Enlarge image polls in

Webex integration
It is now possible to enlarge the image of a poll and put it

front and centered directly from Webex integration
sidebar.
Q2 CY22
108
Slido
Is anybody still typing?
Indication that someone is still typing their response

directly visible in Slido Present mode to help the host to
understand when is the right time to move on.
Q2 CY22
109
Cisco Meeting Server
CMS
Share Audio with Content

CMS web app
• Send audio while sharing content

• ”Presentation only” participants can also share audio
content
• Browser dependent: Requires Chromium based
browsers
• OS Dependencies:
• Windows & Mac “sharing Tab Audio”
• Windows “sharing System Audio”. Need
additional settings to enable at system level
April 2022
111
CMS
File Sharing
CMS web app (available as Beta in 3.5)
• Configured as part of new service: meetingApps

• Service can only be hosted on CMS 1K or spec based/VM
systems
• Share up to 5 files with combined size of up to 10MB in a
single request.
• Available for web app users only
• Can be deployed as standalone server inside the network or
on CMS Edge in DMZ to serve external web app users
• Another CWMS to CMS feature
Beta: April 2022, GA: August 2022

112
CMS
CMM Snapshot
Monitoring video quality
• Operators can view participants video (to/from) using new

Snapshot feature on CMM when not able to join meeting directly
• CMS API for Snapshots made available (specify direction/quality)
• Feature requires new Snapshot license
• A-CMS-SNAPSHOT: Subscription License
• LIC-CMS-SNAP-S: Perpetual License, BU approval needed
• Feature available for Smart Licensing including SLR mode
April 2022
113
CMS
CMM Blast Dial

Enhancement
• New option for participants being called to join meeting
• without ”Pressing 1 to Join”
• User is admitted to meeting without DTMF
• Best for when calling video system users (NoC or admins for
example)
• Ability to Turn announcement “on/off” at global level or at

participant level
• Not advised for telephone/land lines with voice mail
April 2022
114
CMS
CMM Add Participants

with DTMF
• Ability to add audio bridge which need additional

DTMF digits (meeting PINs, etc.)
• Send DTMF digits to remote participants through
CMM
• Use comma “,” to add 1 sec pause while sending
digits to remote end
April 2022
115
UCM/CUC/CER/CCUC
UCM
CCUC Directory Service

(Azure AD Integration)
Synchronize users from cloud-based directory such as
Azure AD into on-premise UC infrastructure
• Webex CI integrates with Azure AD using SCIM to sync the users
• CCUC Directory Service will sync users from Webex CI into CUCM
and Unity Connection
• Webex Cloud-Connected UC (CCUC) Required
• Minimum release support:
• Cisco UCM: 12.5 SU4+, 14+
Beta: April/May 2022, LA: May 2022, GA: August 2022

117
UCM
Rich Presence sync for

Webex App
• Integrate User’s IP phone off-hook/on-hook status
with Webex app presence
• Accurate real-time presence information for contacts
• Enables users to determine best communication mode
• Webex Cloud-Connected UC (CCUC) required
• Minimum release support:
• Cisco UCM: 12.5 SU4+, 14+
• Webex app: all releases
• CCUC service: Q3 CY22
Beta: June 2022, GA: July 2022

118
UCM
Borderless CTI
• Webex app CTI application functionalities available
over MRA, no VPN connection required
• Desk phone control of 88xx/7xx, CE, DX from
Webex App remotely
• Support for CTI features such as receiving/
making/disconnecting/Hold/Resume calls from
Webex App remotely
• Webex® Cloud-Connected UC (CCUC) required
• SIP and Media continue to use existing workflow
• Supported Releases:
• Cisco UCM: 14SU2 onwards
• Webex App: June2022
Beta: May 2022, GA: June 2022

119
UCM
CUBE Trunk Enhancements

Per trunk listen port and security policy, including mTLS
client certificate validation
More flexible trunk deployments for customers and
partners, allowing interworking between multiple secure
platforms.
Multiple enhancements to the CUBE trunk feature
allowing inbound routing based on VRF, IP Address and
Port and per trunk security policies including mTLS client
CN/SAN validation.
Telco A
• Available with IOS XE 17.8.1a, late April 2022.
Telco B
More flexibility More connectivity
April 2022
120
Webex for Government [Fedramp] support not applicable © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

and Analytics
Phone Series Desk Series Room Series Headsets
Devices
Devices
Bang & Olufsen Cisco Headset

980
Designed for Life. Perfected for
Business.
• Lightweight structure with authentic, premium materials
• Immersive experience with high end acoustics and audio
• Adaptive Active Noise Cancellation and transparency mode
• Seamless connectivity with Bluetooth 5.1
• All day use with 24 hours battery life
• Enterprise grade software and hardware security
• Integrated with Webex app and devices
• Cisco management and analytics
April 2022
Devices
Cisco Headset
322 Dual
Cisco Headset 320 Series

Cisco Headset
321 Mono
Lightweight, affordable wired

headsets with easy setup
Flexible for everyday use,
simple plug-and-play connectivity
• Mono and stereo wearing styles
• Inline controller with Webex button;
Invoke Webex App. One button to join.
• Works with other popular business communications
and entertainment apps
Orderability and First Customer Ships: May 2022

Webex for Government [FedRAMP] support coming in future © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 124
Devices
Webex Desk Camera

Now available in Platinum
Same Great Desk Camera, now available in a lighter
color
• High quality 4k image sensor
• High accuracy IR sensor
• 2 Omni-direction microphones
• Built-in video privacy shutter
• USB-C 3.0 Port, includes USB-C and USB-A cables
• Flexible mounting and placement options

Match your Desk Hub to the connected
• Narrow clip edge adapts to latest generation monitors/displays
Desk Camera!
• Compact size
 IR sensor
Now Available!
Devices
Cisco Webex Desk Camera

App 3.0
• New Desk Camera 4k Firmware Generally Available
• Smoother Best Overview transitions
• New Desk Camera App Version Generally Available
• Fixes MacOS12 Settings issues
• Preview of Desk Camera App 3.0 (Beta)
• New look and feel with useability improvements
• Categorized function tab
• PTZ (Pan/Tilt/Zoom) presets
• Image tuning preset (Natural/Vibrant/Custom)
• Dark & light appearance modes
May 2022
Devices
Firmware 1.5: EMM Alternative Solution for the Webex

Wireless Phones
• Allows 8821 customers to transition to the 840 without incurring more cost from an EMM/MDM
• Allows basic Android Features and Preloaded Cisco Apps to be provisioned on the phones via a JSON File that is configured,
uploaded to CUCM and then pushed down to the phones
• Sequence shown in the screenshots above
April 2022
Devices
Firmware 1.6 for the Webex

Wireless Phones
• Delivering basic calling features in Webex Calling
for first release
• Superior call quality and reliability by integrating
the Android Native Dialer App with Webex Calling
and Control Hub
• Native Registration in Control Hub
• On Prem Now, Cloud Later, One Device
• Bug Fixes
• Updated Android and Google Security
June 2022
Devices
Google Meet in Fedramp
• Google meet interoperability has been available

since December 2021 for customers, but not for
FedRAMP customers
• Updates to provide support for FedRAMP
• There are no special requirement on the Google
side to enable it
April 2022
Webex for Government [FedRAMP] supported © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 129
Devices
Japanese Webex
Assistant
Japanese speaking users can now communicate with
the Device Assistant in Japanese.
The Assistant language will follow the language

setting on the device, so if you have selected
Japanese as language for the device, the Assistant will
listen for Japanese.
The Assistant already supports English, Spanish, French

and German.
April 2022
Webex for Government [FedRAMP] not supported © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 130
Devices
Fire Alarm Detection

Webex devices can expand a building alarm
systems with visual symbols and information.
When the device detects a fire alarm, macros can

be written to show a navigation window on screen,
prompting users to exit the building, potentially
with information tailored by the organisation.
Available on the xAPI of current portfolio devices.

Devices will only recognize T3 fire alarms, by the
US NFPA Standard 72.
April 2022
Devices
Workspace Integration Framework for

Webex Organizations
With Workspace Integration, Webex Devices allows a single
point of access and control for data and commands from and
to your fleet of cloud registered devices. With full
transparency and control, an admin can allow authenticated
scoped access to devices and workspaces when enabling
integrations.
The integration framework support webhook call-back

subscriptions, allowing the external system to react to events
triggered from you Webex deployment. The full set of device
controls (roomos.cisco.com) as well as the Webex Developer
APIs are at an integrator's fingertips (developer.webex.com),
allowing integrations into whatever workflow a customer
would like to build.
April 2022
Devices
Simultaneous
Interpretation
Simultaneous Interpretation is a Webex feature
allowing live translations of meetings. Human
translators will listen to the original audio and provide
an audio track in a different language. Attendees can
choose the language track they want to listen to.
Using Webex devices (with RoomOS 11), attendees
can choose a language and the audio mix (original
audio vs. the translated audio).
Interpreters are required to use a Webex client.
This feature requires the Webex site to be enabled for
Simultaneous Interpretation.
April 2022
Devices
Microphone Test
The “Test microphone” feature allows users to test

how their audio appears to others.
Record a sound sample and play it back. You can play
it several times, previewing the different noise
removal settings to see how it affects the audio you
send.
Use “loop recording” to do recording and playback
simultaneously with a 5 second delay. This is useful
when you want to test the audio pickup from different
positions in a meeting room.
April 2022
Devices
Closed Captions and

Translation from More
Languages
Real-time translation allows you to have more inclusive and engaging
meetings. We are expanding our supported languages so that it will
now be possible to translate from 13 languages to more than 100 other
languages in closed captions. As people speak, everything they say is
automatically translated into captions that appear in the meeting.
The newly added languages which can be captioned and translated

are: Chinese, French, German, Italian, Japanese, Korean, Portuguese,
Hindi, Polish, Dutch, Spanish
May 2022
Devices
Webex Calling and Webex for

BroadWorks Native Calling Support
for RoomOS
Native registration and calling features for Webex Calling (and Webex for
Broadworks). Supports one line appearance with mid-call features:
hold/resume, transfer, conference, PSTN calling and voicemail
Directories search using new Webex Directory Service
Works on all RoomOS devices whether configured as personal mode or
shared mode
Single activation code onboards the device to both Webex and calling
services and provides best of both calling and meeting experience
E911 integration through Red Sky service for Webex calling
June 2022

and Analytics
Platform CPaaS
(Integrations with APIs, SDKs and developer support) (Webex Connect)
Verticals
Platform – Verticals/Virtual Visits
Webex Instant Connect
• Customer Admins can personalize the

meeting experience by adding logos and
updating organization, host, and
participant labels
• Admins can enable/disable features like
chat and PTSN to personalize the in-
meeting experience
• The ability to personalize experience
will allow deeper penetration of Instant
Connect in various industries
April 2022
Webex for Government [FedRAMP] supported 139
Platform – Verticals/Virtual Visits
Webex Instant Connect
• Users can transfer the Instant Connect calls to

native Webex app
• Other participants can continue the meeting in a
browser without the need to download the Webex
app
• Users can now take advantage of all the features
provided by native Webex app such as whiteboard
April 2022
Webex for Government [FedRAMP] supported 140
Platform – Verticals/Frontline
Webex Expert on Demand –

V1.9 GA
• Remote experts can remotely control frontline worker's
screen
• Frontline workers can switch videos to view self,

remote participants, or shared content for better visual
perspective
• Frontline users can access content from Webex cloud

and device local storage before, during or after the call
• Additional audio and video options during calls, such

as stopping your video or switching to audio-only mode
when bandwidth is low
April 2022
Webex for Government [FedRAMP] support available on 1.8.0.4 © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 141
App Hub & Developer Portal
Webex App Hub
Webex App Hub - Enabling hybrid work in applications

experiences where customers work
Find the latest Webex Apps including Embedded apps on apphub.webex.com

Webex App Hub
Most popular Webex App Hub applications
Find the latest Webex Apps on apphub.webex.com

Platform - Integration
FedRAMP Developer Portal
• Webex for Government today supports the following

URL : https://api-usgov.webex.com within the
FedRamp Boundary
• Dedicated portal just for government customers to
access documentation, create bots, integrations,
embedded applications, and latest platform
development material
• Reduces the dependency on PDF files that need to be
exchanged for documentation and provides developers
with the same capabilities as the commercial site
April 2022
145
Embedded Apps
Embedded Apps for

Devices
• Interact with embedded apps on Webex Board
and Desk devices
• Apps supported: Slido, Miro and Mural
• Webex device users can participate in
embedded apps collaboration
• Extends embedded apps to devices users in
meeting
May 2022
147
App-centric meetings
June 2022
148
In meeting app discovery & curation
July 2022
149
In-Space Embedded Apps on mobile devices
• Users can now add and engage with embedded

apps and websites in spaces and 1:1 chats
through their mobile devices and tablets
• Available for Android and iOS smartphones
and tablets
• Mobile users can add their favorite apps and
websites in their workflows and conversations
May 2022
150
Webex for Government [FedRAMP] not supported
Shared Timer App
In meeting countdown timer to better manage time in

Webex Meetings
Enabling hosts to keep meetings on schedule, timeboxing

discussions, and managing breaks.
Now Available!
151
Integrations
MS Teams with
Webex Calling
• Ability to see entire calling history

• Easily call back contacts
• Creates a smooth user experiences for
Webex calling users within MS Teams
May 2022
153
Webex for Government [FedRAMP] support coming in future
MS Teams with
Webex Calling
• The “Hide Tray” command will be
available to be used in the command line
to launch the Webex app minimized into
the system tray
• This is useful when the customer wants
to use Webex as a companion app with
integrations such as MS Teams with
Webex Calling integrations
• This command only applies to Windows
desktops
May 2022
154
MS Teams with
Webex Meetings
• Enable schedule function for hybrid MS
Exchange customers
• MS Team users whose organization has
hybrid MS Exchange mailboxes will be
able to schedule meetings from the
channel tab, personal tab, and message
extension
• More inclusive experience for MS Teams
meetings users
April 2022
155
ECM – Admin Configurable

Default Share Permissions and
Screen Capture Settings
• Ability for admins to select the default share

permissions for each ECM
• Better visibility of Content Management settings in
control hub
• Provides more control for organizational admins
April 2022
156
Webex for Government [FedRAMP] not supported
Webex App for Salesforce on

AppExchange
• Webex App for Salesforce available in Salesforce
AppExchange, along with promo video and a series of
3 how-to videos on configuration and best practices for
top use cases
• Easier discoverability, faster deployment and better
upgrade experience
• Reduces friction, increases reach and aligns the
adoption experience with the rest of the AppExchange
apps
May 2022
157
Webex App for Oracle

Eloqua
Better Lead Management: Webex Webinars
Integration
• Register users to Webex Webinar directly from Eloqua
landing page
• Sync Eloqua contacts directly with Webex Webinar
attendees
• Segment contacts based on Webex Webinar
engagement data
• Auto-Insert Webex join link in Eloqua Reminder
Emails
July 2022, Beta June 2022

158
FedRamp: “Share in Webex App” for Box
• Webex meeting and messaging capabilities

directly within Box:
• Start/schedule/join a meeting from Box
• Share in space/Launch a linked space

from Box
• Bring benefits of a secure integration to

customers, enhanced productivity by
minimizing context switching between Box
and Webex
• Seamless way to collaborate within the tools

our customers use
April 2022
159
Enhancing ServiceNow Bot
• Feature:
• Linking account made simpler
• Support for multiple email domains (user
account mapping)
• Support for multiple instances
• Increase in flexibility
• Allows users to interact with their favorite incident
management tool from where their team
conversations are
April 2022
160
Gmail Bot
• Feature:
• Notifications for incoming emails
• Ability to reply from within Webex
• Marking mail as starred or moving it to trash
• Never miss an important e-mail and power the
interaction within Webex
• Reduces context switching by providing updates
within Webex and enabling actions such as reply,
starred, or delete
April 2022
161
Webex Connect/CPaaS
CPaaS
Webex Connect
(Formerly imiconnect)
CPaaS and SaaS products are being rebranded
to Webex (Engage, Assist, Notify, Campaign)
• Icons, colors, and fonts being updated to
match the Webex branding customers
know and love
April/May 2022
163
CPaaS
Support for Quick Replies

within Apple Messages
Connect messaging APIs and workflows enable
customer interactions on Apple Messages for
Business to include Quick Replies feature
Brands can now use Connect to provide experiences

where end users can navigate messaging interactions
by tapping on quick reply buttons versus needing to
type out responses.
April/May 2022
164
CPaaS
Support for List Messages and

Reply Buttons within
WhatsApp
Ability for customers to add List Messages and
Reply Buttons on the WhatsApp channel via both
Connect messaging APIs and workflows
Brands can now use Connect to provide experiences
where end users can navigate messaging interactions
by tapping through List Messages and Reply
Buttons versus needing to type out responses.
April/May 2022
165
CPaaS
Register Brands and

Campaigns for 10-Digit Long
Codes
Webex Connect now makes it easier than ever to
register and deploy 10-digit long code (10DLC)
campaigns
Self-serve tools for brand and campaign registration

streamline processes for launching new customer
journeys
April/May 2022
166
CPaaS
Support for Branded Text
Branded Text is a simple way of upgrading your plain-text

SMS experiences with rich colors, branding, and logos.
Brand Text provides more character length for messages,

reinforces branding, and protects against Smishing attempts
Branded Text provides a dramatic facelift to traditional
SMS campaigns on RCS-capable devices
April/May 2022
167

and Analytics
Administration Security Analytics
Administration
Administration
Simpler Azure AD
Integration with Webex
• Enable admins to integrate Azure AD with

Webex in just a few clicks during
configuration
• Support for user/group filtering for
synchronization scope
• Display attribute mapping between Azure AD
and Webex Directory
April 2022
170
Administration
Native Group Management

in Control Hub
• Now admins can manage groups and

memberships directly in Control Hub instead
of relying on synchronization of groups from
external sources such as Active Directory
July 2022
171
Administration
Host Account Sign-up for

Control Hub Managed
Sites
• Admins can enable self-signup on their site –
allowing users to request accounts on Control Hub
managed Meeting sites
• Admins can review approve/reject
account requests in Control Hub Alert center
(Auto-approval/reject rules available as well)
• Users can also request additional services
June 2022
172
Administration
Assign Meeting Site

Accounts to Users
Outside of the Org
• Ability to grant host/attendee meeting license in Control
Hub for users that are outside of the org.
• CSV and /people API support to follow later. XML API
forward compatibility for cross-org licensing will be
supported before /people API.
• Users must accept license before they are able to host a
meeting
• Admins can block their users from being assigned
meeting licenses from other orgs
May 2022
173
Administration
Admin Controls for Software

Updates to Webex App Desktop
Client
• New slow channel for Webex App (new
version every 4 months)
• User override to be on Cisco controlled latest
channel
• Controls that allow Partner to manage
customer software updates
May 2022
174
Differentiated Security
Public Groups
Provisioning API
Allows customers to create groups and manage

group membership via an API
Vidcast Demo
April 2022
175
Partner Experience &
Product Provisioning
Partner Experience and Product Provisioning
Basic Webex Meetings

Basic-tier meetings for users in Control Hub
• Paid Webex customers can now license

Webex Meetings (basic) to its users in
Control Hub
• Users can continue to use the basic-tier

Webex Meetings as members of a Control
Hub organization
• This will replace Basic Space Meetings
June 2022
177
Helpdesk Support for

Partner Hub
• Cisco support personas can now launch
Partner Hub as read-only from Helpdesk
• Data, UX parity between partner and cisco
support within Partner Hub
• Cisco Support personnel can continue to
launch Control Hub from Helpdesk
May 2022
178
Partner Read-Only Admin

Including renaming sales admin to partner admin,
changes to external admin management
• Partners can now assign the Partner read-only admin role to

its users
• This role can view Partner Hub and access customer Control
Hub in a read-only mode
• Renamed sales full admin, sales admin roles to partner full
admin and partner admin roles respectively
May 2022
179
Partner Hub Analytics

- Webex for Wholesale
• Wholesale Partners can now view Analytics for packages
assignments
• Quick filters available to include Customers & Packages
• Ability to drill down into a single customer launching to
Control Hub
• Wholesale Partners with Wholesale entitlement and atlas-
partner-hub-analytics—wbxwap will access to Analytics
• Packages usage coming soon
• 4273
April 2022 © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 180
HDS Support for Recordings

& Transcripts
• Customers can manage their own keys On-premises
• Supports encryption of meeting content (recordings and
transcripts) in addition to space messaging (messages and files)
content
• Helps Organizations comply with complex security, privacy and
regulations
• Maintains data confidentiality
In Limited Availability (LA)

182
Webex for Government [FedRAMP] support: Future © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Bring Your Own Key

(BYOK) Webex Cloud
BYOK
• Allows customers to import key material to generate master keys Bring Your Own Key
used for encryption HSM
• Supports full key life-cycle management: deactivate, rotate, revoke, Key Mgmt Service Content Server
delete
• Auditing available
• Support for space messaging (messages, files, whiteboard) as well
Recordings &
Messages Files
as meetings (recordings and transcripts) content Transcripts
Limited Beta: June 2022; GA: TBD

183
Block Internal
Communications
(Ethical Walls)
• Supports complex organization requirements to keep sub-
groups of users from working with another
• Admins can define simple rules in Control Hub to prevent
select, restricted, groups from collaborating.
• Configure up to 5 policies each with 5 AD groups.
• Restricted groups can’t invite each other to spaces or initiate
conversations; however, they can still communicate with
users in the rest of the company.
May 2022 (Currently in Limited Availability)
184
Social Login
Simplified registration and authentication
• Register Faster on Webex.com using Social Login for Microsoft,

Google, Facebook, AppleID to login and authorize those
platforms to share their profile with webex.
• Login faster when joining meetings using the consumer or
enterprise login experience
• User Profile attributes are autoupdated (AutoAccount Update for
Microsoft & Google) when you revisit webex
• Simplify validation and authentication for guests, increasing
security and productivity in meetings
April-May 2022
185
Webex for Government [FedRAMP] support not applicable © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Control Hub Analytics and
Troubleshooting
186
Control Hub Analytics and Troubleshooting
Custom Dashboards
• Dashboard are a centralized summary of all

your Webex services
• Now customizable to drive your organization’s
reviews
• Administrators can edit/add or create multiple
views
April 2022
187
Webex Calling Detailed

Call History Analytics
IT Admins will have improved visibility of calls

made on Webex Calling in Control Hub
Features:
• Important KPIs for Webex Calling
• Detailed searchable list view of calls
• Powerful full dashboard filtering
• “Call on Webex” details are not included
April 2022 © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 188
Webex for Government [FedRAMP] support not applicable
Webex Calling Detailed Call

History Report
IT Admins will have access to Call History via Control
Hub Reports
Feature:
• Detailed exportable information about all calls made
on Webex Calling
• Daily, weekly, monthly reports
• Reports available via reports API
• “Call on Webex” details are not included
April 2022
189
Webex for Government [FedRAMP] support not applicable © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

and Analytics
Contact Center Vision
Empower companies to intelligently deliver

proactive, hyper-personalized customer
connections
Winning in Cloud Contact
Center (CCaaS)
Webex Contact Center + Webex Contact Center Enterprise + Hybrid
Meet users where they are through Improve business visibility and Simplify cross-platform Optimize service through native AI
best omnichannel and digital efficiency through end-to-end management with tighter capabilities from Cisco’s entire
coverage in the industry analytics powered by journey data integration to Webex platform portfolio
service and experience
management
Focus on fundamentals
while differentiating
Specialized Experiences – Webex Contact Center
Agent Desktop Tab Re-

arrangement
Agents can choose to re-order tabs in the auxiliary pane
based on his/her preference
Allows agents to personalize the auxiliary pane view,

improving their experience and making them more efficient.
April 2022
Callback Application
Programming Interface
(API)
Provides ability for customers to submit callback requests
from any external source such as web, chat or mobile app*
The API can be used to build a callback service in existing

interfaces like web, chat or mobile with custom user
interface.
Please find the Callback API Demo here
*Customers should build and maintain the front end to submit the callback request. The
ability to cancel callback requests, scheduling, and retry mechanism are future enhancements
and will not be available in this version of the API.
April 2022
Configurable Variables in
Agent Desktop Popover
and Interaction Pane
Ability for flow control designers to configure variables for

agent desktop voice popover and interaction pane
Agents can relate to valuable call-relevant details in the

popover and interaction details, giving a smoother customer
experience by eliminating the need to repeat information.
July 2022
Enhanced UX for Agent

State
Agents will be shown as ‘Engaged’ in the State
Control whenever they are involved in any
active interaction with a customer.
Agents will be provided visual

acknowledgement when engaged in active
interactions
July 2022
Retain Voice Media Locally for

Multi-region Use Cases
Real Time Media Services (RTMS) Only
• Inbound calls can route to the intended region, and outbound calls
connecting to agents shall terminate via the same region (Into
VPOP X, Out VPOP X) versus routing to agents via home tenant
region if different than origination region.
• Latency will be minimized by avoiding routing from origination
region to home tenant region and back in many cases where agents
are in / close to origination region.
• Available only on RTMS platform (roll-out to be communicated)
July 2022
Desktop APIs
(Call Control and Agent
Management)
REST APIs for agent call control events and agent state
management.
The following APIs will be published:

• Accept, Wrap-up, End Task, Agent State change
The APIs allow partners and customers to build custom agent

desktops and build integrations with third party integrations
like CRM.
July 2022
Building a Customer Journey with Journey Data Service
1. Listen 2. Identify 3. Analyze 4. Act
How does Integrating with Enabling dynamic Provide journey Provide powerful
journey data touchpoints profiling analytics orchestration
service work? Telephony and voice • Merge aliases • Aggregate key historical data • Visualize end-to-end
customer journey
Digital channels • Create progressive profile • Predict future customer
behavior and actions • Real time action “triggers”
Customer sentiment • Learn continuously (intercept journey)
• Simulate predictive models
• Surveys, NPS, C-SAT, 3 rd Party using AI/ML • Apply actions and workflows
integration into 3rd party tools and
• Visualize end-to-end customer services
• CRM, ERP, analytics, Webex journey
Contact Center (Webex CCE
TBD) • Measure business impact
Learn more about Cisco journey data service: Journey data service website
July 2022
Journey Data Service

Widget in Webex Contact
Center Connect with
As part of the integration of journey data service into Webex
Contact Center, customer journey omnichannel widget will be
customers
provided for the agent desktop to provide enterprises a single view
of their customer’s dynamic profile and live/historical interaction
how, when,
across every enabled touchpoint.
and where
This widget will help contact center agents with additional context they want
on their customers, enabling them to provide a more personalized
and impactful customer experience.
July 2022
Demo: Journey Data Service (click to view)
July 2022
Webex for Government [FedRAMP] not supported © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Expected delivery dates are subject to
change
Demo: Journey Data Widget

Agent Experience with Journey Data Service (click to view)
July 2022
Webex for Government [FedRAMP] not supported © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Expected delivery dates are subject to
change
Specialized Experiences – Enterprise, Express and Webex Contact Center Enterprise
VPN-less Cisco Finesse

desktop for Agents and
Supervisors
Agents and supervisors can access the Cisco Finesse desktop from

remote locations without connecting via a VPN.
April 2022
Adoption and Support
Webex Customer Success
New Webex Adoption methodology

A customer’s essential guide and resource pack for Webex success
This new methodology creates a clear path forward

to help existing and new customers maximize their
Webex investment.
• Provides a flexible framework to support
user adoption, at any stage of the journey
• Delivers tips, tricks, and thought starters to plan, launch, and

grow your Webex services
• Offers insights to maximize Webex well beyond initial

installation
• Illustrates ways to help customers derive greater value from

Webex over time
essentials.webex.com
Download the Adoptio Explore Adoption

n Methodology Resources
205
User led Adoption

Expansion to Webex Calling
• Webex Calling community board expansion April 2022
• Webex Calling + Webex Go Adoption Resources: April 2022
• Webex Calling in the Community: Calling Power up events launching May 2022
• Global expansion of IT Admin onboarding campaign and expansion of End User
onboarding experiences (June 2022)
• Ambassador program Professional IT Admin learning path launch (July 2022)
• New Adoption assets covering Personal Insights, Messaging, Advanced Search
and More
Visit the Calling

Community
Explore Calling Reso
urces
Explore Webex App Esse
ntials
Available at
essentials.webex.com
Adoption Resource Library

By product, use case, and key verticals
extended across Webex

Portfolio
Hundreds of best practices, GIFs, quick start guides, use cases, videos and other resources
added to Webex Essentials for all Webex products
Quick start guides Guided web experiences

CX / TAC Engine
Web Chat Assistant Overview

Have a technical question and don’t want to call TAC? Ask our Webex Chat Assistant. We can automatically match your question with an answer, provide a
document link with the answer or get you to an engineer for live chat support if the Virtual Assistant doesn’t have the answer.
How do I find
Help.webex.com my Webex
Recording??
How do I find
my invoice?
 Can immediately answer the most How do I create

common 200 Webex questions a custom
background on
my Device? 24 x 7 live
 ~10,000 customer questions answered a
engineer support
month
 Routes to a Technical Support Engineer if

I have a problem
the BOT can’t answer the question joining my
meeting
03
Government and Defense
Webex for Government Parity
Google Meet in Webex for Government

Join Google Meet meeting on Webex devices registered in
Webex for Government environment by entering the
Google meeting number.
Enable from Control Hub.
April 2022
210
Webex for Government Dev Portal

• Create and manage applications with Webex for
Government Dev Portal.
• Deployed inside FedRAMP Authorized boundary
• Requires accounts in a Webex for Government

org.
• The URL will be:

https://developer-usgov.webex.com
April 2022 (Currently Limited Availability)

211
MAM: Intune SDK Integration
Webex App with Intune SDK now SUPPORTED POLICIES

supported in Webex for Government. • Single Sign-On
• Passcode/TouchID
• Managed Open-In/Document Sharing
• Confidently Implement support BYOD • Prevent App Backup
programs • Disable Screen Capture
• Enforce App Encryption
• Manage specific apps not the • Remotely Wipe App
entire device. • Disable Copy & Paste
• Secure government data • Disallow Non-Managed App to Run in
Managed Org
April 2022
212
Site Admin to Control Hub Upgrade

• Enables your meeting sites to be managed by
Control Hub.
• Self-service option available from Siteadmin.
• Upgrade to the best administrative experience in
the industry.
• Single Pane of Glass for managing your entire
Webex collaboration portfolio.
May 2022 (currently early trials)

213
Webex for Defense (HCS-D)

Offer Update
Subscription offer Offer Vehicles to incentivize
A-DEFENSE the purchase of full packages
Complexity in Cisco’s prior HCS-D CX Model of

perpetual, customized offer process inhibited success
with adoption, attraction, and ease of business.
This problem can be resolved by creating a simple offer

construct with features partners have been requesting....
In a subscription-based model. Available now. Familiar offer structure for Ability to provide growth in a
ease of sales motion single offer
April 2022
Webex for Defense Support
Webex for Defense Roadmap

Available today In progress
Webex for Defense (HCS-D) IL5 authorized Webex for Defense IL4/IL5 authorized
• Meetings (CMS)
enhancements
• Messaging (Jabber) • Microsoft Teams / Jabber Add-on for HCS-D
• Calling (CUCM) • Webex App for modern unified experience across calling,
meetings and messaging
• Local Survivability
• Zero Trust security
• Emergency Responder (E911)
• Management and rich insights via Control Hub
• Unity Connection
• Cloud registred Webex devices and Webex Edge
for Devices
Purchases today are entitled for full journey

Subscription offer A-DEFENSE
04
Detailed Product Roadmap
Webex Meetings
All details and delivery timeframes are subject to change. Cisco Confidential.
Q1 CY22 Delivered Q2 CY22 Q3 CY22 – Q4 CY22

• Lobby notification and security improvements • Improved Tool Bar for Shared Content • 2 way whiteboarding
• CH Admin can manage virtual background images • Ability to share individual app windows instead of desktop • Meetings Desktop App: Ability to Scale/Resize the "Share Content" Window
• VDI – Background noise reduction on Windows • Accessibility: Pop in/out dialog Focus and Announcement • Unified Meeting Preferences: Audio/Video statistics, Backgrounds
• Webex Assistant new logo • Cross-org policy – Thin client support via chrome browser extension • Right-to-left (RTL) language support (beta)
• Closed Captions on/off selection automatically remembered • Resize Closed Captions box • Host Stage View support for recordings and streaming
• Accessibility: New Keyboard Shortcuts (Smart Audio, Chat, Manage Closed Captions, Mac right-click menu) • Spanish, French, German spoken language transcription for Closed Captions • HTML player: Ability for the user to click on active speaker and listen to recording
• Accessibility: Tools Tips Will Show When Navigating with the Keyboard • Simultaneous Interpretation: Cisco Device support • Simultaneous interpretation: Support enable/disable SI ad-hoc in PMR and scheduled meetings/webinars
• Web App: Remove Background Noise • Simultaneous Interpretation: KUDO Integration via REST APIs • Simultaneous Interpretation: hotkeys
• Web App: Pop out Panels • Breakout Rooms supports audio only user • Simultaneous Interpretation: allow host to set default language channel
• Ability to navigate recordings with quick 10 seconds rewind/forward • Share content using external USB Camera • Make the share control bar draggable anywhere on screen
• Collaboration restrictions – block remote control • Meetings Desktop App: People Focus (Beta) (moved from 42.3) • Embedded Apps: Enforce User level Policies
• VDI 5x5 grid view • Webex Meetings for Chrome PWA • [SI] Allow host to set default language channel
• Anonymize attendee names in meeting, no device support (by request) • Companion mode: Move Meeting from Windows/Mac to Mobile using QR code • Breakout Rooms supports whiteboard
• Web App: Annotations (Phase 1: Can annotate when Presenter is from desktop or mobile app) • Keyboard Shortcut Change: Ctrl+Shift+X to Ctrl+Shift+Alt+X to hide participant video • Accessibility: Sign language user can be manually be "active speaker video" without talking
• New animated and static virtual backgrounds • Accessibility Bug Fix: Show Tooltip when navigating with keyboard (Background Noise Removal) • Move participant from lobby directly to breakout session
• Split button for Raise Hand/Reactions • Web App: Receive 4k Shared Content • Device control from paired app
• Disable callback for guests when Site admin select "Guest can join directly" for PMR Security • High frame rate content sharing resolution increases from 720p to 1080p • Embedded Apps: 3rd Party SSO Support
• Retire "Save as .UCF" and set "Save as .PDF" by default when sharing a file • Change default to off for Entry/Leave Beep • NDI Support
• New speech enhancement mode – “Optimize for all voices” • Scheduling: Website scheduler UI improvements • Virtual Background optimization for better performance on Mac OS
• Transcription in 13 languages (with beta tag) • Ability for the IT admin to block broadcast message in breakout room • Music mode support for IOS, Android & Standards based SIP Video device users
• Improve discoverability of opened embedded apps • Join Policy for Internal meetings along with whitelist • Optimize audio, video quality on low bandwidth connections
• Accessibility: Ability to auto detect and populate tool tips and ability to change ACC roles name (Windows) • Cross Org Policy - Collaboration restrictions for your company users via Control Hub Settings templates • Audio/Content Watermarking
• People Focus (beta) • Cross Org Policy - Forced authentication before joining Webex meetings • Higher resolution, bit rates when bandwidth is available to improve video sharpness
• Updated Meeting quality indicator • Cross Org Policy - Webex meetings compliance policies for Bring Your Own Device (BYOD) • Background noise removal for PSTN & SIP video device users
• Speaker labeling and CC feed update • Breakout room support for Standards based SIP Video Device users • Quality indicators to tell if a user is experiencing a bad connection
• Closed Captions support for FedRAMP • Immersive sharing for Cisco devices and Standards based SIP Video Device users • Video Mesh IL5 support
• Website scheduler UI simplification and refresh • Ability to hide participants who don't turn their video on in the layout view. • Video Mesh Canada Analytics cluster, migrate EU customers from US
• New, consistent name label design • Fullband main audio (Richer audio experience) • Video Mesh on AWS Customer VLANs
• Host Stage View support for recordings and streaming (moved from Feb) • Improve MS Teams interop video quality • Edge Audio support for Webex Calling
• Accessibility: Consistent focus outlines • Video/Facial Color boosting • Webinars: Green Room
• Webinars: Breakout sessions • 3D Content sharing optimization (High bit-rate content sharing) • Webinars: Play music or display a custom message to attendees while webinar is in practice session
• Webinars: Configure post webinar landing page for attendees • Share individual application windows • Webinars: Approved attendees join with one click
• Share USB Camera as content • Webinars: Enable host to reassign webinars
• Video Mesh Web hooks to capture events • Webinars: Enhanced Webinar templates
• Video Mesh 3rd Party API for customer NOC integration • Webinars: Registration enhancements
• Edge Audio support for Broadworks • Webinars: Post webinar survey
• Webinars: Webinar series
• Webinars: Display custom image to attendees while webinar is in practice session
Webex VDI (Calling/Meeting)
Webex App Q1 CY22 Delivered Q2 CY22 Q3 CY22 – Q4 CY22
VDI Features • Auto-upgrade VDI client on Windows and Mac • FIPS support on Webex VDI (Linux TC) • Application share for Webex Calling
• Roaming of local call history • Application share for converged meeting and call on • Support device pairing (search pair) under VDI
• Headset control on MacOS thin-client Webex • Citrix App protect mode support
• Windows 11 Support • Customize download link in the VDI client • Video Layout adaption in VDI
notification • EPOS Headset Integration on Mac Thin-client VDI
• Headset control on MacOS thin-client • VDI health check - Virtual channel allow list policy settings
• Support device control over VDI client over MRA
• Immersive share
• Add configuration to control the log size under VDI
• VDI plugin auto-upgrade engine
• Support VMware UAG for auto-installation
• Mac M1 native support
• Support proximity pairing under VDI
• Remote desktop control for VDI
Meetings Q1 CY22 Delivered Q2 CY22 Q3 CY22 – Q4 CY22

Client
• 5*5 Grid View (Win/Linux TC) • Meeting VDI plugin release cycle change and N-7 • NewAGC for Linux VDI plugin (iGelOS, ThinOS)
support • Meetings VDI support audio BNR for Linux VDI plugin (iGelOS,
• Video Blur, Background support on Linux VDI ThinOS)
plugin on TC with Intel GPU (iGelOS, ThinOS)
Webex Meetings (Mobile)
Delivered Q1 CY22 Q2 CY22 Q3 CY22 – Q4 CY22
• iOS 16 support
• Enable iOS Airplay Audio in a meeting • iPhone : Background PiP support to help with multi tasking • Android 13 support
• iPad only: Background PiP support to help with multi tasking • Apple Watch OS8 • Apple Watch OS 9 support
(Already available on Android) • Media quality indicator to notify users of network/media quality issues
• Optimize for my voice for iOS & Android
• Apple CarPlay UX improvements to make it easy for users to interact with CarPlay
dashboard during a meeting
Webex Messaging and App (Desktop & Mobile)
Messaging • Hide 1:1 spaces (desktop & mobile)* • Home tab in the app (desktop and free users only) • In-meeting chat (for new online users)
& Application
Experience • Change default skin tone for message reactions (desktop & • New space meetings experience - unified space meetings • Granular notification controls
mobile) (desktop & mobile) - custom enablement
• Labels in first column* • Public spaces (desktop & mobile)*
• Scheduling: In-app scheduler for mobile on iOS and Android
• Availability & custom status for people in your space list • Collapse & expand favorites & other (desktop
• Pinning enhancements (desktop & mobile) & mobile)*
(desktop)
• Forward message with content (desktop & mobile)* • Quiet hours
• Dark mode support for co-branding*
• Improved search for diacritics (desktop & mobile)* • Notify on available
• Check for Updates
• Mobile: Fingerprint login* • Set update cadence and choose a deferral for updates • Access Suite apps from Webex
• Mobile: Face recognition* • Allow users to delete their profile photo
• Font scaling for messaging
• Block users from changing their name and avatar image if the org
admin has directory connector setup. • Configure custom shortcuts in the app
• New message area on Windows*
• Custom screen reader notifications
• Draft indicator on space list (Desktop & mobile)*
• IL-5 support
• Space contact card (desktop)*
• Share contact card in spaces
• RTL support (Arabic and Hebrew)
• Users time-zone visible in the app
• Set your pronouns
• Support airline wifi • Set your work location in the app
• Home tab on mobile
• Set your Giphy rating for desktop & mobile in Control Hub – G
(current default) or PG*
• Support social sign-up/sign-in
Calling (in Webex App)
Common • Organization Contacts (e.g HelpDesk, HR) • New multi-call window for shared-line/Boss- • Enhanced call move across app, mobile and desk phone.
features Search admin • Admin and User Management for Phone Service Registration and Notifications
• Admin uploaded virtual background images • Noise Removal for far-end PSTN call • Enhanced Calling Tab experience
• Hot Desking – for Call-on-Webex and • Remove participant from conference call
personal collaboration device • Move Call to Meeting enhancements
• Admin ability to Disable Share for compliance
• Single Character Search for Hiragana,
Katakana, Kanji
Webex Calling • Blind Call Transfer • Voicemail Transcription (Webex Calling) • SMS to Business • Call Queue agent & supervisor
• Swap Calls during Call Transfer • Spam Call Indication (Webex Calling) Number (Webex Calling) experience
Webex for • Transfer during Call Hold • WebRTC include mid-call controls • Privacy & Barge-in for Exec-Assistant
BroadWorks • Deskphone Control (DPC) – Transfer /
• Telephony Do-Not-Disturb • Block phone # from Call History • Remote Control by External app
Conference
• Post Call Survey • Live Call Caption & transcription
• Call Pickup Notification with BLF status
• End to End Encryption for Calling • Whiteboard & Annotation
• Local Survivability
• SIP-URI calling support Mobility Operator / Webex Go
Mobility Operator / Webex Go
• Call Through (BroadWorks ONLY) • Seamless native mobile call escalation
• Webex Go Co-Existence
• Secure PushREST Support (C5) to video meeting
• Hold and Blind Transfer for native mobile
• Enhanced Hot Desking for number • Dual Persona
call
calling • IOS & Android Calling Widgets
UCM based Calling • Far End Camera Control (FECC) • Built-In-Bridge (BiB)-Based Whisper • Local Push Notification for iOS
include Dedicated • Secure SRST Support Coaching with UCCE
Instance for Webex • Desktop Control – CTI over MRA
Calling
Webex Calling (Call Control Features, Platform & PSTN)
Q1 Delivered Q2 CY2022 Q3 –Q4 CY2022 Future
Call Control Features Call Control Features Market Expansion Call Call Control Features • FedRamp Moderate support
Call Control • Webex Go • Webex Go – network • Adding 27 additional sell-in countries • Webex Go – MoH, Conf, SMS • E2E Encryption
Features & • India branch office (MNCs) support for VOLTE to Webex Calling including India, • Webex Go – Geo Expansion • SIP URI Dialing Support
Platform • Voicemail transcription (Email) • Webex Go – elevate call to Bahrain, Qatar, UAE, Kuwait, and • Soft phone for browser (WebRTC) • Live call Transcription
• Additional Languages for full collaboration in App rest of Caribbean NANP countries • Live Captions • Live call Translation
Announcements • Voicemail Transcription • Shared Line enhancements • Additional Language support for VM
• Synchronized Call Presence (App) Platform • Multi-line (virtual profile) support Transcription (Spanish, German, French)
• Blind transfer • Soft phone for browser • Integrated audio for Webex (callback) • Call block by User and Admin • Call park enhancements
(WebRTC) - Beta • High-Capacity Local Gateway • Survivability for Webex Calling
Platform • Spam call Indication • SBC interop • KMS/BYOK for Voicemail encryption
• Integrated Audio for Webex • Synchronize “Do with Oracle/Ribbon/Audiocodes • Compliance for Voicemail (custom retention,
(call in) Not Disturb” - App and eDiscovery, legal hold)
Phones Dedicated Instance • Non geo numbers (UK)
Dedicated Instance • 988 Suicide Prevention • Alerts in Control Hub* • Additional recording partners
• Data Center Expansion: Awareness • Integrated audio for Webex • Enhanced Virtual Extension Contact Search
Sydney & Melbourne • Japan – support for non • Virtual Connect (VPN) Low end call center
geographical #s • Join/Unjoin Queues for Agents
• Skill-Based Routing for Call Queue
Low end call center • Additional Call Queue Policies
• Call Queue Supervisor -
Allow Whisper, Barge, Platform
Takeover • BYOK and BYOKMS for Voicemail
• Call Queue Call Back Dedicated Instance
• Rich Presence
• Remote Survivability
• Support for v14
PSTN Cisco Calling Plans Cisco Calling Plans Cloud Connected PSTN Cisco Calling Plans Cisco Calling Plans
• EU: Italy, Poland, Greece, • Australia, New Zealand • Dedicated Instance* • SMS for Calling plans in US/CA • Further country coverage
Netherlands, Switzerland • Calling plans for Wholesale in US • Inbound Toll Free – US/CA
* Delivered • Enterprise offer
Cloud Connected PSTN • Cloud Connected PSTN • Dedicated Instance
• Singapore - CCPP • Aggregator program • Contact Center
• Mobile program
Webex Calling (Admin Experience & Analytics)
Q1 Delivered Q2 CY2022 Q3 – Q4 CY2022

Control Hub: Better Admin User Experience Analytics & Reporting Better Admin User Experience Analytics & Reporting Better Admin User Experience
Management, • Move Numbers from One • Enhanced quality analytics • India Toll Bypass UX • Analytics Enhancements • MPP Activation for End Users
Analytics, & Location to Another • Redesigned detailed call records • Enable auto-assign template • Country • Unified Location across Webex
Reporting • Update First Time Setup view • Disable sharing service on Webex • Call Path • Update Calling User Portal Experience
Wizard for Webex Calling • Troubleshooting in Control Hub app • Path Optimization • Location Admin
• Org Contact Migration & • Reporting Enhancements: CDR • Group Calling Template (ICE/PNC) • Move Users from One Location to
Management reports • Full Screen UX for user • Call Details API Another
• Import Personal Contacts from management • Call Queue Analytics • Shared Line Appearance for Webex App
3rd Party systems • Synchronize Users and Contacts • Reporting Enhancements:
• Location based call intercept • RedSky Onboarding Experience call queue Analytics & Reporting
• Auto enable call recording for improvements • Call lifecycle view
partners • Group Calling Template • Alerts & proactive notifications
• Updated location and customer • Admin insight emails
management experience • Report enhancements: auto attendant
Dedicated Instance
• Azure Active Directory Support
• User Sync from CI
• Endpoint status in CH
Bulk Bulk Provisioning - API Bulk Provisioning -API Bulk Provisioning - CSV Bulk Provisioning -API
Provisioning: • Group Provisioning • Location features • Auto Attendant • Virtual Extension
Webex for • Call Park • Numbers • User Features • Single Number Reach
Developers API • Paging Group • Devices • India Toll Bypass
& CSV Upload • Location Schedules • Core Locations
• User Features • Numbers for Local Gateway Bulk Provisioning -CSV
• Call Behavior • Devices
• Location Schedules
Webex Calling (App Experience & Devices)
Q1 Delivered Q2 CY2022 Q3 – Q4 CY2022 Future

Webex Calling • Line Key Management (Phase 1- • Native WxC registration for Webex Video devices • Cisco phone Serviceability enhancements • Hot desking (calling) support
Devices Single device) (Desk Pro/Hub, Rooms) • Video screen touch phone support • User Activation code generation for MPP
• Cisco (MPP) phone – keep focus • Line Key Management - Bulk device templating • Cisco phone http(s) proxy support phones
on active calls • Webex Aware Cisco phones - Enhanced Directory • Generic SIP Device support - Customer • Device Softkey Management
• Cisco phone background Noise support, Call History Device Management) • DECT enhancements
removal • New Wireless Phones (840/860 support) • Additional Device Settings Overrides
• WxC PLAR (autodial) support • VG420 support • Multi-line Support
• 3rd party SIP phones – Yealink, • Cisco phone software channels (enhanced trial
Poly capabilities)
• Admin PRT upload and reboots
MPP Enhancements & Feature Integration

• One Button to Join Webex Meetings
• SPAM call notification on Cisco phones
• Enhanced Device Settings
• Enhanced Directory search and Reverse lookup for
MPP, Webex Video Devices and Webex App
• Ability to disable side USB port (currently can only
disable Rear USB)
• Protect call records visible in call stats when user
password set
Webex Calling Refer to Webex App - Calling section

& App
integration
Webex Webinars (formerly Events)
• Webex Events is renamed to Webex Webinars • Landing page after webinar • Support for NDI
• Event level customize email template and schedule email reminders • Data storage based on site configured time zone • Green Room
• Host can manage interpreters after Webinar starts • Attendee can view image during practice session • Attendees can hear music and view text during practice session
• Slido support 10K Webinar • Email reminder support users with 25k, 50k, 75k, 100k license • Post webinar survey
• 1080p in Webex Events Webcast • Webinar series • Approved attendees join with one click
• Rename Meetings to Calendar in left navigator menu. Allow list Webinar
• Clickable link in agenda description • Registered attendees views a different registration page
only by filter
• Rename Events to Webinars in Control Hub (coming after GA) • Auto approve registration • Webinar template scope expansion
• Breakout Session in Events • Enable admin to reassign webinar host
• Polling support for customers can’t use Slido polling • Schedule webinar in Outlook add-in
• Ability to upload event material to download • Support SourceID
• Host can edit registration form after someone already registered • Webcast view
• Allow maximum registration count to exceed the event license capacity • Admin report in Control Hub
• Better visibility for raise hand button (side by side with reaction button) • Admin control of features (session type replacement)
• Gracefully end streaming • BO supports pre-assign attendees
• Activity report for recorded meeting and event • Select start time for panelists
• Registration from compliance with privacy law (China, can extend this
• Teleprompter
ability to other policies)
UCM Solution – UCM, CUC, CER
Details and delivery timeframes are subject to change.
Q1 CY22 Delivered Q2 CY22 Q3 – Q4 CY22
CUCM Release • CUCM 12.5 SU6 • CUCM 11.5 SU11 (Delivered)

Maintenance Release – Bug Fixes Maintenance Release – Bug Fixes
• CUCM 14 SU2
Feature Release
Admin • CCUC Directory Service (Azure AD support) • CCUC Directory Service (Azure AD support)
Simplicity • Limited Availability • General Availability
• Webex for Government (FedRAMP) not supported • Group Filter support
• RBAC
• Webex for Government (FedRAMP) not supported
Client and User • Nomadic E911 support for WebexApp Client • Borderless CTI (CCUC) • Rich presence sync for Webex App (CCUC)
Experience (HELD+ endpoints) • General Availability • General Availability
• Webex for Government (FedRAMP) not supported • Webex for Government (FedRAMP) not supported
Security and • Upgrade IPVMS to SHA2

Compliance • Support secure media in parkingLotD
• Secure SMTP for WebRTMT
• CiscoSSL 7 support
• FIPS Certification
• Make OU as non mandatory part of CSR
• Support for National Suicide Prevention Hotline
Cloud
Enablement
Webex CCUC
Platform
Analytics
Operations
UCM • CCUC Directory Service (Azure AD support) • CCUC Directory Service (Azure AD support)
Workloads • Limited Availability • General Availability
• Webex for Government (FedRAMP) not supported • Group Filter support
• Borderless CTI (CCUC) • RBAC
• General Availability • Webex for Government (FedRAMP) not supported
• Webex for Government (FedRAMP) not supported • Rich presence sync for Webex App (CCUC)
• General Availability
• Webex for Government (FedRAMP) not supported
Deployment
Insights /
Migrations
Expressway
Expressway
Maintenance • X14.0.5 (released 9th February) • X14.0.7 (target date late April) • X14.2.1 (target date August)
Releases • X14.0.6 (released 14th March) • X14.2.2 (target date October)
• Bug fixes • Bug fixes
Feature • X14.2 (target date late June) • X14.3 (target date December)
Releases
• PSB (Product Security Baseline) improvements • Security improvements

• CiscoSSL update (in preparation for FIPS 140—3) • Serviceability improvements
• IPv6 support for MRA services (Jabber only) • Scale & performance improvements Phase II (removal of
• Smart Licensing phase II (Smart only inc. PLR & SLR) B2BUA from non-essential MRA call flows)
• Load balance (Exp-C) after registration failover • SSO support for admins / RBAC
• Webex App provisioning simplification • VCS end of SW maintenance
• MRA call session persistency (inc. Wi-Fi to LTE failover)
• New 4+1 and 5+1 redundancy models (improved MRA scale)
• CE1300 – M6-based Expressway appliance
No features targeted for Webex for Government [FedRAMP]

CUBE / IOS
IOS XE 17.8.1 (Mid April) 17.9.1 (Mid August)

Release
UC Application 14.5 14.6

Version
Platform
Serviceability • VoIPTrace enhancements • CDR transfer using SFTP

• Control Hub Connector for IOS Gateways
• Local Gateway Config Validation
CUBE SBC • Courtesy Call Back secure media renegotiation • Courtesy Call Back support for secure PSTN
• mTLS client certificate validation • Load balancing across DNS SRV hosts
• Configurable listen socket with multi-tenant support • Options Ping for SRV hosts
Survivability • SRST SHA2 enforcement • Webex Calling (MT) Survivability Solution

• oAuth for phones and clients for SRST registration
No features targeted for Webex for Government [FedRAMP]

Cisco Meeting Server Not supported for FedRAMP
Release every 4 months
Q4 CY21 – (CMS 3.4 Dec 2021) Q1 CY22 (CMS 3.5 April 2022) Q1 CY22 (CMS 3.6 August 2022)
Easy to • Smart Licensing required for all • License Report in CMM Log Bundle • Collect pcaps from CMM
provision and • Smart Licensing reservation mode • CMS pcaps log rotation
manage • Permanent (PLR) or specific (SLR)
• Generate CMS logs bundles for TAC via CMM
Easy to CWMS/Webex user experience alignment phase 3 web app enhancements web app enhancements
schedule, join, • Web Scheduler GA (+ hosted on 2K, anonymous sender, other • Share Audio along with content (browser dependent) • In-meeting File Share (GA)
and use updates from 3.3 beta feedback) • In-meeting File Share (beta) • Background Blur (GA)
• Web app enhancements • Background blur (beta) • web app media statistics
• Background blur • Accessibility enhancements
• Closed captions (operator live transcribing) • Snapshot API CMM Enhancements
• Notes • Security Enhancements • Multi-tenant support
• FECC • Select custom layout for meetings
• Blast Dial reject call – don’t call again CMM Enhancements • Security Enhancements
• CMM Operator meeting controls • Blast Dial option no “Press 1” to join option
• Move participant from meeting to lobby • CMM Operators Snapshot to monitor meetings CMS Enhancements
• Active Speaker Pane placement • Send DTMF tones when adding participants • Custom Branding for Logo and Meeting Canvas
Interop • TMS 15.13.3 minor release for new devices • US DoD JITC Security enhancements • FIPS Compliant Security Enhancements
Webex Devices (Desk, Board & Room Series)
Q1 CY22 (Delivered) Q2 CY22 Q3 – Q4 CY22
Product • RoomOS11/New Desk and Board experiences – Opt In • Google Meet WebRTC in FedRamp • Full GA of RoomOS 11
Portfolio • In Product Tips Board and Desk Devices • Opt In RoomOS11 support for Room Series devices • Apple Airplay support for RoomOS
• Tips App on Navigator Controller • Miracast Support for RoomOS
• Enhancements to Zoom SIP Join (Join by ID and In Call Controls) • Intelligent Camera cropping of people on Room Series
• Webex Calling and Webex for Broadworks Support for RoomOS • HDMI Out support on Desk Pro and Board Pro
devices
Webex Rooms • Closed Captioning decoupled from WxA • Simultaneous Interpretation • Hide non-video avatars in Webex Meetings
in Webex • Expand reactions and support skin tones • Enhance controls for Immersive share • Consume Stage View
Meetings • People Focus Layout in Webex Meetings - RoomOS 11 • CC and translation from more languages • Render Webex Meetings chat on devices
• Real-time translations*** • New reactions experience • Further reactions improvements
• Panorama Video on Cloud • Consuming immersive share from client • Breakout room enhancements
• Expanded Sending reactions and skin tones • Embedded Apps support on devices
(Slido, Miro, Mural, Timer)
Webex Rooms • Configuration Templates • Software Expiry Notification for Outdated Software • Enhancements for Workspaces without devices
Management • XStatuses available to be seen in Control Hub UI • XCommands executed directly in Control Hub UI • Org Wide Workspace Analytics Improvement
• Workspace Insights (Dashboard)
• Device Alerts: Groups and new Delivery Methods
Intelligent • Optimize my voice – RoomOS 11 UI Only • Improved Calendar App on Devices • Standalone Navigator support in Scheduler Mode for
Workplace • USB-C pairing • See People Availability on Devices rooms without video devices
Experiences • Hotdesking for Desk portfolio - RoomOS 11 • Set DND/Custom Status on Devices • Hotdesking with QR Code
• ECM Storage for whiteboard outside of Webex
• Firealarm Detection API
• Japanese Language Support for Assistant
Open Platform • Persistent Web Apps on Webex Room Navigator (third party booking • Kiosk mode for Desk and Board Devices • Updated UI for using device as a Camera and
& Integrations apps) • Whiteboard Feature Improvements Microphone for 3rd party meetings (Inogeni and
• Cloud Integration Framework for Webex Devices Native Room Kit Mini)
• Improved login flow for selected third party apps
Phones, Wearables and Peripherals
Q1 CY22 (Delivered) Q2 CY22 Q3 – Q4 CY22
Enterprise Webex Wireless Phones FW 1.5 Webex Wireless Phones FW 1.6 Webex Wireless Phones FW 1.7
• Enterprise Mobility Management Alternative Solution • Bug Fixes • Customer Requested Features
• Updated Google and Android Security • Updated Google and Android Security • Bug Fixes
• Bug Fixes • Updated Google and Android Security
Enterprise Desk Phone FW 14.2.1

• Customer Requested Features (Security/UX enhancement)
• Cisco Headset Features and New Headset Support
• Bug Fixes
MPP Desktop Phones 11.3.6 Webex Wireless Phones FW 1.6 Webex Wireless Phones FW 1.7
•Webex Onboarding [88xx] • Native Dialer Integration with Webex Calling and Control Hub • Customer Requested Features
•Webex: Unified Contacts [88xx] • Bug Fixes • Bug Fixes
•Control Hub Serviceability: Device Reboot [88xx] • Updated Google and Android Security • Updated Google and Android Security
•Control Hub Serviceability: Remote PRT Trigger [88xx]
•Babblelabs Noise Suppression [88xx] MPP Firmware Release 11.3.7 MPP Firmware Release 11.3.8
•Localization: Support for French Canadian •Enhancements to Cloud Aware Capabilities •Enhancements to Cloud Aware Capabilities
•LDAP Display multiple phone numbers • 68xx/78xx support •Customer Requested Features
•Remote Factory Reset via Control Hub •Bug Fixes
•On-Device VPN
•Support for HTTP Proxy
•Anti Spam Enhancements for Webex Calling
DECT Firmware Release 5.1.1

•NAPTR Enhancements
•Support for Key System Emulation
•E911 Enhancements – Ray Baum’s Act
•Handset Configuration Enhancements
•Remote PRT Trigger
•Firmware Independent Localization
•Anti Spam Support
Wearables & Cisco Webex Desk Camera in Platinum Color (Orderability) New Headsets FCS Cisco Wearables & Peripherals Solution Integration
Peripherals • Existing Desk Camera in Lighter color model • B&O Cisco 980 • Headset settings in the Webex App
• Cisco Headset 320 Series • Headset & Camera first time experience in WxApp
Cisco Headset 730 firmware release (1.8)
Cisco Desk Camera App 3.0 (Major Release)
• Ability to personalize headset name
• New Look and Feel with usability improvements B&O Cisco 980 firmware release
• Enhancement on BT pairing mode
• Pan/Tilt/Zoom presets • Additional in-ear voice prompts
• Factory reset
• Image Tuning presets (Natural, Vibrant, Custom) • Manage BT connections & history in mobile app
• On charging stand event
Cisco Headset 730 firmware release (1.9) • Personalize headset name
Cisco Wearables & Peripherals Solution Integration • Noise reduction enhancements • Additional on-ear call & music controls
• Desk Camera firmware upgrade in the Webex App • Enhancements on in-ear audio prompts • Mute Alert notification in calls
• Desk Camera settings in the Webex App Cisco Wearables & Peripherals Solution Integration
• Cisco Headsets & Desk Camera firmware management in Control Hub • New Device Integrations with WxApp and Control Hub(HS 320 series, HS 980,
• Cisco Headsets & Desk Camera remote configurations in Control Hub and 1080p camera)
• CH Headset Analytics for HS 320 & HS 980
• FW upgrades for HS 980 via Accessory webtool & WxApp
Control Hub, Security and Compliance
Q1 CY22 Delivered (Jan, Feb, Mar) Q2 CY22 Planned (April, May, June) Q3– Q4 CY22
Partner • Webex for wholesale – Phase 1 (Customer Analytics) • Partner read-only admin • Multi-tier partner relationship support
Enablement • Scaled architecture to manage 500K+ customers per partner • Customer details page
• Provisioning Wizard 2.0 • Partners Report Framework
Enable Modern • Ability to consume alerts via webhook • Groups auto-licensing to apply to existing users • Assign roles to group
Experience & • Public /Group API • Setting templates for groups • Location-based Admin
Single Pane of • Enable admin to delete scheduled meetings on behalf of host • Control Hub-as-a-Coach – guided setup and config experience for admins • SCIM 2.0 Public API fo user and group management
Glass • Move site admin configuration to Control Hub natively for CI- • User preference settings default and override • Directory Connector notification management through Control
enabled sites • New Webex App software update admin control Hub (Alert center)
Management • Admin control to manage meetings virtual background images at Org • Assign meeting licenses to users outside the org (CH managed sites) • Custom user attribute support (CSV, Dir Sync, CH)
and Site level • Usability updates to setting tracking codes and user properties at the time of user • Admin-initiated trials
• Single Asian Character "Starts With" Search First and Last Name creation • Native group management in Control Hub
• Admins other than full-admin have access to Alert Center • User onboarding email customization
• Customizable severity for alerts in Alerts Center • Dual language user onboarding emails
• Global setting search • Control Hub-as-a-Coach Phase 2 with three new outcomes
• Simplify Azure AD integration natively in Control Hub • Slido administration in Control Hub
• Azure AD Verified domain sync into CH • Webex Events (Socio) administration in Control Hub
• SCIM 2.0 Public API for user and group management • Webex Contact Center administration in Control Hub
• Directory Connector notification management through Control Hub (Alert center)
• Custom user attribute support (CSV, Dir Sync, CH)
• Industry specific setting templates- Education, Finance, Healthcare
Differentiated • Social login/Signup for Online • Ethical Walls • Compliance support for Calling (voicemail, call records)
Security • Admin API to revoke tokens • BYOK for Webex messaging & meeting content, LA • End to End Encryption for Webex Calls in Webex App
• Face Id support for WxApp Unlock • Compliance events API – host & admin recording activity • Security posture & actionable insight in Control Hub
• Blocking users from changing avatars and names • Comprehensive user and group level compliance control for external or internal • Device posture-based policy and enforcement in Webex
• File Sharing Controls – External Org meetings join • Dual Retention Setting for 1-1 vs. Group Chat
• Separate File Upload and Download(Preview) options • Audit of activities of site admin for CI-enabled sites • BEC, group template config and support for deny list
• Authorized Apps Management • File Sharing control by File Type • MFA per User, Per App and Per Organization
• End-user trust: Improved User Experience for anti-malware scan • File Sharing Controls – for Internal users in External Org owned spaces • SAML JIT Update for user with SAML Mapping
• End-user trust: Security banner when starting a new conversation • End-user trust: Improved User Experience for anti-malware scan of URLs • Multiple IDP for Authentication
• Enable default setting to put guest user in the lobby for all PMR • Social Login/Signup for Enterprise • Multiple Email for User Authentication
• Audit of activities of site admin for CI-enabled sites • Authorized Apps Management • Rebrand of User Profile Page
• Notify owners when their recordings are deleted/transferred • Login with Webex on Developer Portal
• Intune MAM wrapped WxApp
Control Hub, Analytics and Troubleshooting
Analytics • Joint Meeting Time Enhancements • Custom Dashboards • Custom Dashboard Sharing with other Admins
• Meeting Quality Public IPs • Workspace Analytics • Accessibility Enhancement
• Device Quality Analytics • Webex Calling Detailed Call History Analytics • Device Analytics Filters Enhancement
• Custom CSV Report Template • Webex Calling Detailed Call History Report • Meetings Page Summary Report
• VIMT License Report • Telephony Report • In-Meeting Feature Usage Report
• VIMT Usage Report • Embedded App Usage Report
• Add Host Indicator to Meeting Attendees Report
• Analytics for Broadworks Partners • Analytics for Wholesale Partners • Onboarding Analytics for FLEX Partners
Troubleshooting • Video Mesh Cluster & Node Information • Unified Troubleshooting - Webex Calling support • Accessibility Enhancement
• Alerts Webhook Support • Troubleshooting Integration with ThousandEyes Endpoint Agent • Device Centric Troubleshooting
• Video Mesh Cluster and Node Info in Meeting • User Centric Troubleshooting
Qualities API • JMT in Meeting Quality API
Platform: Developer Experience Roadmap
Embedded • Usability improvements – show which apps are in use • Support for adding and using Embedded Apps and websites in- • Redesigned Meeting in-app gallery for better app
Apps space on mobile discovery with new tag line, favorites
• Admins to upload custom icons for Shortcuts • Devices: shared mode support
• Support for Embedded Apps on Devices in Personal Mode • More apps on devices
• Enable embedded apps for a specific subset of users • 3rd party login support
• Open apps in Stage View by default (Miro, Mural, Smartsheet • Multiple app support
etc.)
Developer • App Hub categories improvements • App Hub update Must Try collection to 'Most Popular’ • Improved Documentation Search and Layout
Portal and • Redesigned Developer Portal Homepage • App Hub new Get Started/Try Now Collection • Implementing Customer Satisfaction surveys for the
Apphub • Developer Sandbox automation • FedRamp Developer Portal developer portal
• App submission improvements • Meetings Layout Preference for Embedded apps • Developer Console
• Short Tagline for Embedded Apps • Developer Sandbox for Contact center and CCaaS
• App Hub show Embedded apps for devices • Expand Developer portal offerings to Contact center
• Developer Webinars on Developer Portal and calling
• Customer Experience within Developer Portal
• App Hub show apps in action .gif
• Developer Portal " New Sign Up" Flow
SDKs, Widgets, • Mobile SDK - Reception of Real-time transcripts • Mobile SDK – Network quality indicator
Buttons & • Mobile SDK – Control captured, photo resolution, • Mobile SDK – Multi-streams enhancements
Cards screen share resolution • B&C: Support for Native messaging in Windows with UI and
• Mobile SDK – Camera object exposure to developers Accessibility enhancements
• B&C accessibility support • B&C: Input Validation (Support for V1.3)
• B&C: Support for Action.ToggleVisibility
Integrations Roadmap
Strategic • Notion Bot • MS Teams: Call history for Webex Calling & BroadWorks • MS Teams with Calling: Voicemail, Presence,
Alliances & • Snap Bitmoji with Bitmoji login • MS Teams: Scheduling support for hybrid Exchange redesigned home page, Call Settings
Tier 1 Partners • Hubspot video meeting integration • Slack rebrand • MS Teams with Meetings rebrand
• MS Teams: 1:1 Calls from channel • Salesforce integration in AppExchange • Chrome extension calling
• MS Teams Calling: Rebrand • Snap Bitmoji content filtering • Oracle Eloqua integration
• MS Teams Meetings: Remove Bot installation to • Enable Bitmoji for User Groups in Control Hub • Salesforce Webinar integration
simplify experience • FedRamp: Share in Webex App for Box
ECM • Enhanced org level admin control for sharing permissions • Linked folder usability improvements
• ECM Rebrand (mobile)
• Active Directory on prem support for MS365 group backed teams
BOTS • PagerDuty Bot enhancements • ServiceNow Bot Enhancement • Google Sheets Bot
• Pipedrive Bot • Gmail Bot • Google Forms Bot
• Jenkins Bot refresh
• Beanstalk Bot
Platform: Developer Interfaces Roadmap
Compliance • Recording played • Meeting ended event indicates meetings chat

Events • Recording downloaded happened
• Recording ownership transferred
Admin APIs • Guest Issuer in FedRAMP environment • Admin/authorized apps(beta) • QA and Poll artifacts for Compliance Officer
• Revoke token API • Department, manager, title, phone number support in • Hard policy reset in Control Hub for Integrations
people API
• Inline Avatar upload in /people API
• Authorized Apps with Control Hub GUI Control
• Meeting Closed Captions accessible via API
Meeting APIs • Support of scheduling and managing Webinars • Support Simultaneous interpretation management using • Admin access to all meetings in site and meeting
• Support managing Webinars/meetings registrants REST APIs artifacts
• Ability to retrieve recordings by format, name/topic and • Support meetings options via REST APIs
service type • Enhancements to Webinar related APIs
• Support of listing Personal meeting rooms
scheduled meetings
• Webhooks – Recordings ready notification for legal hold
• Support of locking/unlocking meetings option via the API
Verticals Roadmap
Healthcare – • PSTN Dial-out to call others, including Interpreters, • WebEx Instant connect for Government (FEDRAMP version) • New UI for Webex Instant Connect
Virtual Visits during Instant Connect session
• Adhoc virtual visits from with in Webex App (Using Instant • Webex Instant Voice enables Click to call from
• Admins can load branded logos to customize the Connect widget delivered via Bot) within Epic
waiting room experience
• Invite external users to join Instant Connect session via e-mail • Picture-in-Picture capability
• Capture feedback at the end of the Instant Connection and/or SMS
session using star rated feedback
• Participation Managementcapabilities
• Admins can use appearance and Feature control to personalize
Instant Connect UI and labels
• Network Quality Indicator informs/alerts users when
the quality of Instant Connect call degrades • Webex Instant connect Link Expiry
• Able to cross launch into Webex App from
Instant Connect browser • Language translation – Japanese, Spanish
• Transfer Instant Connect calls to Webex devices
Frontline – • Webex Expert on Demand for Google Glass V1.9 release GA V1.9.1
Expert on
Demand • Remote Webex App users can now take control during a call with • Video resolution of 1080p during calls
Expert on Demand frontline user
• Access files from device local storage and share the same with a • Versions can be auto updates from the Expert on
host or in a meeting space Demand Application
• Access files from Webex Cloud and share the same with a host or • Capture metrics to gauge the performance of Expert
in a meeting space on Demand app and report in Control Hub
• Additional audio and video options during calls such as stopping • Control Hub integration to manage devices
your video or switching to audio only calls
• Control Hub integration to enable device-based
• Switch videos to view self, remote participants or content gives a licensing enforcement
better visual perspective
Government and Geo-specific Roadmap
EU • Analytics migration for EU Customers for migrated • User profiles and messaging/calling analytics migration • Data Residency in EU with billing and operational data
meeting sites • messaging data migration
Canada • Canada Data Residency
India • Mumbai (India) Datacenter GA
Webex for • Transcriptions • Meeting Compliance • Visual cues for FedRAMP Meetings
Government • Polling in Events • Site Admin to Control Hub • Hybrid Calendar for Microsoft GCC High
• Cross Org Policy Support • Hybrid Calendar for Microsoft Exchange On-prem • Hybrid Calendar for Google Workspaces
• Webex App based Scheduling • Webex Assistant for Devices
• Alert Center • Webex App for Intune • Full Webex Assistant in Meetings (Translations in future)
• Developer Portal • Instant Connect/Telehealth • Improved customer/partner experience with self-service
• Revamped provisioning wizard • Salesforce Integration
• Meetings and Quality REST APIs • Live meetings dashboard
• Service Now Integration
• Short URI Support
• Enhance WebRTC support on devices
• HDS for recordings and files
Webex for • Renew Provisional ATO for Webex for Defense • Webex for Defense (HCS-D) Flex Collaboration SKU launch • Webex for Defense (HCS-D) Plug-in for MS Teams
Defense Hosted
Webex Connect
Comms •
•
US carrier integration for RCS (tbc carrier announcement)
Email channel enhancements (bounce list, email size limit enhancements
•
•
Merging Sandbox into full Connect
NMX API integration (from SMPP)
Channel Mgmt • Quick replies for Apple Messages for Business • Instagram native channel
• List messages and reply buttons for WhatsApp • WhatsApp updates – embedded sign-up
• Ability to register Brands and Campaigns for US 10DLC • Live chat (inapp) extension – forms and carousels (tbc)
• Video SDK — private beta
• Branded Text
• Video API/SDK integration – public beta (tbc customer capacity)
• 10DLC updates based on recent carrier (TMO) changes
Integrations Data integration framework extension – Journey Data Service integration / Webex XM Ph1
(tbc)
Setup & Mgmt
Business Logic • Availability of Service Key as a variable within flows

• Ability to configure output variables within HTTP node
WxCC priority enhancements
flow & • Introduction of upper limits for timeout configurations in HTTP nodes, custom
Orchestration integration nodes
• Contact policy manager availability as an add on module
Conversation • Bot builder sandbox integration

• Improved agent assistance and bot reuse, multilingual bot support
AI – NLP, • Revamped NLP/NLU nodes (definition tbc)
NLU, AI
Intelligent • Debug Console enhancements with the ability to view and troubleshoot
transactions where a pre-built integration has been used
• Billing Automation extensions
• PowerBI performance optimizations for in product reporting
Control Center • Support for Bulk Export of Logs, and Export Logs Scheduler in Azure
Deployment
Service
Assurance &
Infrastructure
Mgmt
Webex Contact Center All details and delivery timeframes are subject to change. Cisco Confidential. Not supported for Webex for Government (FedRAMP)
Q1 CY22 Delivered (January - March) Q2 CY22 (April - June) Q3/Q4 CY22 (July - December)
Webex Experience Management (Webex XM) Webex Experience Management (Webex XM) Webex Experience Management (Webex XM)
• Webex XM multi-language support for post-call IVR survey • Authentication and authorization using CI • Analyzer reports for Voice of Customer (VOC) and Voice of Employee (VOE)
• Support for custom data pre-fills in post-call IVR survey • Survey builder in Control Hub • Sentiment and theme analysis
• Welcome and thank you prompts in post-call IVR survey • Predictive analytics widget
• Retry on invalid input or timeout in post-call IVR survey Journey data service • Webex Connect post-interaction surveys
• Release customer journey omnichannel widget for selected partners/customers as
Agent part of the Early Field Trail (EFT) program Journey data service
• Ability to enter special characters while dialing out • Replace Webex Contact Center history with journey data service widget
• Property in layout to disable refocus to task page on new interaction accept Agent • Dynamic routing based on journey data service action triggers –
• Reorder icons on the horizontal header • Agent desktop sign in with country code leveraging agent KPIs and customer sentiment
• Auto-answer • Agent desktop tab re-arrangement • Integrating top priority digital channels (in-app, Google RCS, WhatsApp)
• Configurable variables in agent desktop popover and interaction pane from Webex Connect into journey data service
Developer • Enhanced UX for agent state
• Developer portal, services and APIs launch in EU1, EU2, ANZ and CA • Agent skill update without agent sign out Agent
• Automate app integration process in the dev portal to generate client ID/Secret, view • Enhanced desktop header customization
and edit existing apps and create new integrations. Developer • Retain agent preferences (desktop)
• New APIs – Multimedia profile, Address book, Dial plan, Dial number, • Real-time websocket data APIs for queue statistics • Agent desktop home page
Agent profile,Outdial ANI • CAD variable, and additional agent session, agent details in the historical • Microsoft Teams integration
• Expose task events for voice and digital channels to be consumed by Task Search endpoint.
customer journey widget and third parties. • REST APIs for call control (answer, end, wrap-up) Supervisor desktop
• New url https://developer.webex-cx.com/ • APIs for agent state management • Launch supervisor desktop
• Rate limit and Authentication guides in the developer portal • APIs for Callback and Estimated wait time • Homepage with extensible layout
Apps and • Rate limiting capabilities at Client, Org level and Services level for • APIs for Flow import/export • Team performance widget
establishing granular global and local rate limits. • Re-designed developer portal, API reference section, guides • Mid-call monitoring, barge-in
Ecosystem • New support section with FAQs, devnet community page and Github samples • Change agent state, sign out agent
CRM Connector • Search capability in developer portal • Send 1:1 Webex Message to agent, Team Message (Webex App)
• Launch CRM connector for ServiceNow • Partner showcase section to highlight integrations built by partner community
• Playback recording within CRM customer records Developer
• Agent presence sync with external chat and email channels CRM connector • Marketplace
• Live notes taking for agents within CRM connector widget • CRM connector for Salesforce classic • New users sign-up process and Sandbox
• New documentation for Salesforce, ServiceNow, MS Dynamics and Zendesk • Launch Freshdesk CRM connector • Newsletter
connectors in help.webex.com • Changelog subscription
• Task API
• APIs for supervisor controls like silent monitor, barge-in
• Real time data APIs for team and agent statistics
• Real time streaming API
• Organize APIs by use cases
CRM connector
• Omnichannel CRM connector
• New connectors with REST APIs for an embedded experience
Webex Contact Center All details and delivery timeframes are subject to change. Cisco Confidential. Not supported for Webex for Government (FedRAMP)
Administration Administration Administration
• Max configuration limits for contact center admin configurations • Support partner to partner transfer of a Webex Contact Center subscription • Site level access rights for Outdial ANI, Audio Prompts, Flow Scripts, Skills,
• Control Hub-based provisioning for the Contact Center AI add-on • Administration control of logging CAD variables and Skill Profiles
• Enhanced user profile controls for Aux Codes, Agent Profiles, Address Books, • Configurable Redirect on No Answer (RONA) timer • Webex Contact Center administrative consolidation to Control Hub
Outdial ANI, Multimedia Profile, Skills, Desktop Layouts, and Global Variables Routing Routing
• Switch telephony provider; automatically switches the telephony provider for the • Routing by Agent ID • Consult to entry point
tenant Offers • Check for agent logged in
Core and • Administrator licensing changes: assigning an agent license for contact center • SWSS price increase from 18% -> 25% of list price • KPI-based routing: focused on customer and agent business metrics
administrators will be optional • EOL A-CJP offer (replaced by new offer) • Enhancement to ANI-based routing: preference to abandon calls in a day;
Platform • Partner as a customer; allows partner to onboard to Webex Contact Center as a • New A-FLEX-3-CC top level SKU repetitive calls given preference
customer • Email and web chat for all cloud agents (Standard Agent) Offers
Routing • Entitlement to experience management and journey data service • Support customer migrations from A-FLEX-CC to A-FLEX-3-CC
• Skill-based routing enhancements • Digital channels aligned with Webex Connect offer • Add contact center to Agency model
• Introduce new CX services offers • Add contact center to partner-to-partner process
• Introduce Setup Assist offer from CX • Launch data centers in Japan and Canada
• Webex Connect self-service channels • Customer availability to experience management and journey data service
• Reporting on Global (CAD) variable Analyzer Analyzer

• Cache selected filter options in Agent Performance Statistics (APS) reports to provide • Surge protection reporting - insights on call rejection due to surge • UX Refresh including additional real-time and historical reports
Data and better agent experience protection feature • Queue and agent report enhancements
Analytics • Agent skill updates and reporting • Insights on agent logout – IDLE inactivity, Forced Logout or Normal
• Reporting enhancements - new visualization UI for chart creation
of large numbers and configurable mini tiles in dashboard, gauge and trendlines
• Auto-Answer New digital channels New digital channels

• GA for assisted service through the following digital channels: Chat, Email, SMS, • Support for additional digital channels like Apple Business Chat, Google RCS,
Facebook Messenger, and WhatsApp. and In-app messaging
Omnichannel • GA self-service across the following digital channels: MMS, RCS, Push, In-App Voice
Messaging, Apple Business Chat, Twitter DM, WeChat besides Chat, Email, • WebRTC endpoints
SMS, Facebook Messenger, and WhatsApp. • Multi-region use cases
• Reporting enhancements
Flow Builder Flow Builder Flow Builder

• IVR session continuity with flow chaining • Export / Import of flows • Flow versioning
Webex Contact Center IVR & AI • Toggle auto-save ON/OFF • Support for JSON objects
• Webex Contact Center-Webex XM enhancements • Revert to previous version • Flow tracing
• Post-call survey retries and timeouts • Copy/paste Flow activity • Activity versioning
• Support for “Select” question type • Secure variables • Flow variables persistence across transfer to entry point
Flow and Self • DTMF Input validation • Error exit path for all activities • Business hours / schedules
Service • Pass customer call specific information (ANI, DNIS etc) to Dialogflow for Webex Contact Center IVR & AI • Sub-flows
personalized virtual agent experience. • Dialogflow CX (Universal Harness) Webex Contact Center IVR & AI
• Virtual agent voice Dialogflow – Re-prompt on No-Input from caller • Directed dialog in flow builder (grammar-based)
• Record utterance in IVR (enables 3rd party voice biometrics integration)
• Nuance mix integration
• Call transcriptions (post call & real time)
• Agent Answers
Webex Contact Center Enterprise All details and delivery timeframes are subject to change. Cisco Confidential.
Equinix Cloud Exchange for connectivity between Webex Contact Center Enterprise • Scale enhancement 48K agents
and CUCM in EMEAR • Megaport support for Australia Data Centers
Offers Offers
• Security Enhancements • SWSS price increase from 18% -> 25% of list price • Support customer migrations from A-FLEX-CC to A-FLEX-3-CC
Core and • Webex App as agent end point in VDI environment • New A-FLEX-3-CC top level SKU • Add contact center to Agency model
Platform • VPN-less Finesse for Remote Agents and Supervisors • Entitlement to Email and web chat for all cloud agents (Standard Agent) – • Add contact center to partner-to-partner process
• Voice monitoring via Cloud-Connected UC available only for chat and email users with Webex Connect • Digital channels aligned with Webex Connect offer
• Entitlement to experience management and journey data service • Customer availability to Email and web chat for all cloud agents (Standard
• Removal of add-ons in Cisco Commerce Workspace Agent) – available only for chat and email users with Webex Connect
• Webex Connect self-service channels • Customer availability to experience management and journey data service
Apps and • Real Time Call transcription

• Webex WFO available for Webex Contact Center Enterprise • Cisco Answers (EFT)
Ecosystem • Cisco AI Call Summary (EFT)
Data and • Voice quality monitoring via Cloud-Connected UC • Journey data service gadget in Finesse agent and supervisor desktop (EFT)
Analytics
• Self-Service with Webex Connect for Chat, In App Messaging, SMS, FBM,
Digital Whatsapp
Channels • Assisted service for digital channels (Email, Chat, SMS, WhatsApp, Facebook
Messenger) with Webex Connect
Flow and Self • Nuance Mix via Universal Harness (EFT & GA)
• CCAI: Dialogflow CX via Universal Harness (EFT)
• CCAI: Dialogflow CX • CCAI: Dialogflow CX via Universal Harness GA
Service • CCAI: Virtual agent interaction transcript (EFT)
• CCAI: Virtual agent interaction transcript GA
Contact Center Enterprise and Express All details and delivery timeframes are subject to change. Cisco Confidential.
Express 12.5(1)SU2 Enterprise Offers

• VPN-less agent desktop (Finesse) for remote agents and supervisors • Scale enhancement 48K agents (EFT) • Support customer migrations from A-FLEX-CC to A-FLEX-3-CC
• Tomcat 9 & OpenJDK 8 • Security Enhancements • Add contact center to Agency model
• CCX RTR/Script Editor web launch with Java 9 and above • Win & SQL 2019 support (12.5.2) • Add contact center to partner-to-partner process
• CCP Email Serviceability Enhancements • Tomcat 9 & OpenJDK 8 for VOS (12.5.2) • Customer availability to journey data service (Enterprise)
• 4K Certificate across all components • Smart licensing: SLR
• ECDSA certificate support Offers
• Security enhancements – 3 rd party libraries • SWSS price increase from 18% -> 25% of list price
• Webex App as agent end point in VDI environment • New A-FLEX-3-CC top level SKU
Core and • Digital channels aligned with Webex Connect offer (Enterprise)
• Add new credit for SWSS to Flex conversions
Platform • Webex Connect self-service channels (Enterprise)
• Entitlement to journey data service (Enterprise)
Enterprise Enterprise
• Self-Service with Webex Connect for Chat, In App Messaging, SMS, FBM, • Assisted service for digital channels (Email Chat, SMS, WhatsApp, Facebook
Whatsapp, Apple Business Chat, Twitter DM, RCS, WeChat Messenger) with Webex Connect
Omnichannel
Enterprise Enterprise
• CCAI: Dialogflow CX via Universal Harness (EFT) • CCAI: Dialogflow CX via Universal Harness GA
• CCAI: Virtual agent interaction transcript (EFT) • CCAI: Virtual agent interaction transcript GA
Flow and Self
Service
Webex Contact Center Enterprise FedRAMP
• Provisional Authority to Operate by Joint Authorization Board
• FedRAMP Inter Connnection Services Agreement for following FedRAMP

Cloud Service Providers:
• Pega
• Zscaler
• GitHub
• ServiceNow
Core and • FedRamp Ready Solution

• FedRAMP Significant Change for support of following components:
Platform • Expressway
• Cisco Contact Center Domain Manager
• Cisco Anyconnect ASA
• Cisco Instant Messaging & Presence
• Acqueon LCM
• NGINX Reverse Proxy
• VPNless Finesse support
• FedRAMP iSupport for Small Contact Centers Beta
Data and • Google CCAI ES support via Dialogflow

Analytics

Collaboration Roadmap

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Cisco Collaboration

April 28, 2022

01 Strategy and Key Updates

Facilities Human Resources IT

Networking Collaboration Security

Quality improvement Acquisitions Feature velocity Customer adoption

Dedicated home office Shared home space Conference room

Open office spaces Ideation spaces Anywhere

Webex and Ford collaborate to

Vidcast + Webex enable better

Webex Go Whiteboard on App iPad Picture in Picture

Familiar native dialer experience for business calling

No app to download +1 (888) 555-4321

Reliable cellular network quality +1 (888) 555-1234

Your personal identity and privacy never compromised

Enterprise control and compliance with Control Hub

Integrations on Webex Devices

Hot Desking Airplay on Webex Devices Room Navigation

Multinational corporations with branch offices

Cloud deployed and managed PSTN

New York HQ Delhi Branch Local

Administering and managing Webex Calling

• Detailed call history view gives administrators a holistic view of

All accessible through a single-pane-of-glass with Control

Webex Events (formerly Socio)

Combine the reach of a virtual event and the

Branded Text Apple WhatsApp

Elevate customer experiences with Webex Connect 26

Webex Suite Devices Platform Admin, Security Contact Center

Webex Suite Devices Platform Admin, Security Contact Center

Meetings Calling Messaging Events

• Downturn ability (up to 20% one-time, year 2 or later)

• Webinar 5,000 + Events (Socio) included

$11.95 • Vidcast and Whiteboarding included

Fully On-premises Fully Cloud Mixed Deployment Mixed KW EA

Cloud (Professional) and/or On-Premises

* one year retention policy

$159* $719* $1,199* $1,499* $2,999*

$1,799* $3,599* $9,999* $16,499*

* Recommend end customer promotional price.

Improved Tool Bar for

Landing Page After

A new way to view Grid View with AI

Webex Meetings for Chrome PWA

Grid View Support for up to

Users will be able to manage their

Share Content Using Built-in

• Windows and Mac users can now share their

Embedded Apps: Open

Move Meeting to Mobile Device

• User must click on More Menu on desktop, select ‘Move

• Scan this QR code using mobile camera and click on the

• Users need Webex Meetings v42.4 for this feature

Users can change the size of

• The host can select the spoken language

Improve UX of Share Computer Audio Setting

Collaboration Restrictions for Users via Control Hub

• IT admins can apply collaboration restrictions to their

Forced Authentication Before

Webex Meetings Compliance

Iterate, co-create, and ideate in

Web app in Beta, in meeting experience shipping in CY22 Q3

Quickly and easily take a

• Users no longer need to leave meeting