Personal Care & Hygiene sector

From Compliance to Commitment: Nurturing Quality Mindset

SGS – Seminar on Cosmetics, Personal Care &

Hygiene Industry Challenges
Session Includes
Introduction ~ 3 Minutes

Understanding Compliance vs Commitment~ 3 Minutes

Challenges of Compliance-Oriented Culture~ 2 Minutes

Strategies for Nurturing a Quality Mindset~ 3 Minutes

Pathway for Compliance to Commitment~ 5 Minutes

2
INTRODUCTION
Hafiz M. Rafay
Manager Quality
MS Biosciences, MSc Biochemistry
~9 Years journey of Quality Learnings and Implementation
8 Key Quality roles in 6 Business Units

Certified Certified
Lead Auditor QAP
Understanding Commitment vs Compliance

Compliance
“I must do it this Commitment
new way” “I want to do it
Reaction Action this new way”
“I will react to this change-if must” “I will act to achieve this change”
Testing Testing
“I must absorb this change” “I will put myself at stake for this change”
Negative Perception Positive Perception
“I see the opportunity in this change” “I see the opportunity in this change”

Engagement
“I see the implication for me/us”

Understanding
Compliance “I know why and what will change” Commitment
Awareness
“I am being told about something”
 Challenges of Compliance-Oriented Culture

Complexity of Lack of Upgradation of Lack of Lack of

Regulation Resources Regulation Communication Training
5
Strategies for Nurturing a Quality Mindset

Continual Data –Driven Cross

Leadership Employee Recognition
Training & Decision Functional
Commitment Engagement & Reward
Development Making Collaboration

6
Pathway for Compliance to Commitment

Leader Compliance

Boss Coerced

7
“Compliance is doing what you're told
because you have to. Commitment is
doing what needs to be done because
you want to.”