| | | | | INSTRUCTION: 1. You MUST ANSWER ALL THE | 2. Present readable and tidy work 3. Write your Student Number and Name onthe answer sheet a Question 1 & Discuss any five factors which affect product management in the country. 10) b. Mr. Karnanga wants to set up a company which will be manufacturing electric exbles. Deseribe in details marketing mix which Mr. Kamanga should consider for this product. ul ¢. After 10 years of manufacturing electric eables business, Mr. Kamanga noticed the change in the consultant, discuss an solls, the annual profit reduced frost 10 million to 1 million, as « marketi three recommendation you ean give him 9 4d. Discuss any four eauses of poor Industrial Relations. 12 «Discuss any three roles ofthe courts and tribunals in industrial relation 19) Question 2 a, What isthe difference between benchmarking and key performance indicator? ro b. Discuss any three reasons why organization involve in product and service design. py ce. Discuss in details three approaches to product design. 112] d._ List any four benefits derived from higher productivity (6 ce. What is the nportance of using multifactor measure when determining productivity? [3] je benchmarking? By {What s the importance of st ¢. Mulungushi University has employed you a a Resident Engiger for the construction ofthe vee student hoses: Datng the construction proess, some StS have been noticed on some sections of the hostels which have been completed but yet to be handed over, discuss any four platforis which you can use to correc this situation, (8) 1 |om@z0z2SZ MULUNGUSHI UNIVERSITY Pursuing the frontiers of knowledge School of Engineering and Technology Department of Engineering CIE 422 -Engineering, Management and Society II 2021/2022 Academic Year - Semester 2 Final Examination INSTRUCTIONS TO CANDIDATES ‘The duration of this examination is 3 hours. ‘There are SIX questions in this question paper. ‘You are required to attempt FIVE questions of which Question 1 is compulsory. Each question carries twenty (20) marks. Read all questions carefully before attempting to answer Begin every question on a new page of the answer booklet. For questions requiring calculations, show your working clearly and neatly. All diagrams should be well labeled Indicate your Student Number and NRC number on the answer booklet provided. 10. Where information is not given, make and state your assumptions. 11. Cell phones are not allowed in the examination room. DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO So Page 1 of 4Question 1 (Compulsory Question) w [BHU Construction Company was awarded a 30 days contract 1 May 2022 to construct concrete Arnage in selected parts of Kabwe town. You were the Project Manager assigned to be in charBe of this project and site Engineer was hired specifically for this project on a 30 day contract subject to renewal based on the performance. For an employee who scores less than 75% after been appraised, their contracts are not renewed to encourage efficiency inthe organization. Table I shows the schedule of works which WBHU submitted to the local authority being the client of the project [At the end of the month of May 2022, critical activities which included excavation, gravel blinding, casting of concrete base and stone pitching works were at 95%, 90%, 85% and 75% completion respectively. All the drainage crossing points were constructed. The other activities onthe schedule ‘were non critical —— VT eT Wy aaa a aTal a apes pa 3539) [Teeenceummen | ssa | -| demoewmee| » | PE | Tene = TT eRe === ee eae L LOL CoE ‘a. As a Droject Manager through the use ofthe performance management system (Appraisal), would you recommend forthe extension ofthe contract of the site Engineer or not? [10] bf you intend to increase the work force of civil engineers, discuss any four ferutment policy elements that you need to consider. isi Briefly explain onthe two sequence of activity in sain el Question 2 ‘Discuss any four differences between being a Leader and a Manager, wo age 04 beprment o Easing eeea m }, Discuss in details the contents of a Feasibility Study Discuss in details the contents of a Business Plan Question 3 Discuss any three ways on how to improve industrial relations in an organization. 145) 'b. Discuss dny three main functions of staffing. 145) ‘c. With proper examples, state the difference between panel interview and stress interview. [2] a. Mulungushi University has employed you as a Resident Engineer; discuss any three motivation theories and how you can apply them at the institution as a Resident Engineer heading the Engineering Section 0 Question 4 4, Discuss any four factors on the importance and need of Departments. (61 b. With clear examples, explain in details the type of departmentation by functional basis, the advantages and disadvantages of this kind of departmentation (61 ©. Briefly discuss the process involved in delegation, (61 6. What is functional authority? el Question 5 a. You have been appointed as a Project Manager for Lusaka- Ndola Road project; discuss any four managerial skills which you will employ for the efficient management of the project. [6] ». Formal organization is built on four pillars, explain in details the four pillars (61 ©. Briefly explain any three advantages of line and staff organization. (61 d. What is the difference between organization manual and organization chart? PI Question 6 a, Discuss any three key entities that should earry out the SWOT analysis and what prompts them to the analysis? (43) b. Briefly, explain the main phases of product and Service Management 45] Page 3 of 4 Deparment of Engnceing©. With the aid of a diagram, discuss the process which is normally undertaken when carrying ‘ut the control process. 8) 4. List what should be contained in a project progress report. GI END OF EXAMINATION Page 4of