COURSE- HUMAN CAPITAL MANAGEMENT

Name- Rishabh Thakur, Student ID- 23WU0202230

CASE - HCM CASE STUDY

Q1. Link the case Analysis to the different HR functions

Ans. Strategic HR Planning:

Link: The case mentions that top management, in collaboration with HR and other
managers, is choosing a new competitive strategy. Strategic HR planning is essential to align
the workforce with the organizational goals of improving service quality and expanding the
hotel chain.
Employee Relations:

Link: Deteriorating morale is highlighted in the case, indicating the need for effective
employee relations. HR must address grievances, improve working conditions, and foster a
positive work environment to enhance overall employee satisfaction.
Performance Management:

Link: The case emphasizes the measurement of "improved morale" through factors such as
attitude surveys. Performance management practices play a role in designing and
implementing appraisal systems to assess and enhance employee performance and
satisfaction.
Talent Management:

Link: The strategic goal of providing superior guest services necessitates effective talent
management. HR functions related to recruitment, training, and development are crucial to
ensure the workforce possesses the necessary skills and capabilities.
Communication and Engagement:

Link: Clear communication is vital in implementing the new strategy and addressing
challenges. HR functions related to internal communication and employee engagement are
critical to convey the changes, foster understanding, and create a positive work culture.
Training and Development:

Link: With the focus on delivering superior guest services, training and development
programs become essential. HR needs to identify skill gaps, provide relevant training, and
continuously develop employees to meet the evolving needs of the business.
Compensation and Benefits:

Link: Economic challenges in the external environment, such as the proposed tax rates, may
impact the hotel's ability to attract and retain talent. HR functions related to compensation
and benefits need to be strategic in ensuring competitive and attractive packages for
employees.

Legal Compliance:

Link: The case mentions the challenges faced by the French president's economic policies,
indicating the importance of HR functions related to legal compliance. HR must stay
informed about labor laws and regulations to ensure the organization operates within legal
boundaries.
Diversity and Inclusion:

Link: Considering the global presence of Hotel Paris International, HR functions related to
diversity and inclusion become crucial. Ensuring a diverse and inclusive workforce is
essential for catering to the needs of an international clientele.
By linking the case analysis to these HR functions, it becomes evident that a comprehensive
and integrated approach is necessary for addressing the challenges and implementing the
new strategy effectively.