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cPanel Certified Partner Accreditation

Exam (CPCP) Answers 2022
cPanel Certified Partner Accreditation (CPCP) Exam is divided in 6 sections, first 5
consist of 40 questions each, and last section has only 10 questions.

• Web Server Administration

• Domain Name Server (DNS) Administration

• Database Server Administration

• Mail Server Administration

• Development for cPanel & WHM

• Utilizing cPanel Support

Web Server Administration

You deploy an updated website version, but it only displays a blank white page in
Firefox and an HTTP Error in Chrome. You find an error in the site's PHP error log
regarding a call to an undefined function named mysqli. What is the ideal next
step in troubleshooting the situation?
 • Confirm that the mysqli PHP extension is installed and if not, install it.

A customer's website uses PHP 8.0 with PHP-FPM as the PHP handler. They've
created a php.ini file in their website's document root, but their changes are not
being reflected. Despite performing the following troubleshooting steps, the issue
persists:

Restarted the ea-php80 PHP-FPM service. Restarted Apache. Confirmed correct

ownerships and permissions on the php.ini file. Confirmed that the website's
document root is, in fact, the directory they placed the php.ini file.

Of the following choices, which of these accurately describes the issue that is
occurring here?

• An .htaccess file stored in public_html should be used instead, containing only

the values that need to be altered from the global defaults.

You've deployed the new version of your site in a custom document root. You
made sure to update all the appropriate cPanel files, rebuilt the Apache
configuration file, and restarted both Apache and PHP-FPM. However, sometimes
when you try to load the site the old version appears. Calling upon your Linux
skills, you run some commands to glean some more information about what might
be going on with the site or, more broadly, Apache:

# fgrep 'Upgraded: ea-apache24-1' /var/log/dnf.log.1

2022-06-23T04:48:21+0000 DEBUG Upgraded: ea-apache24-1:2.4.54-1.el8.cloudlinux.x86_
# ps uU nobody
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
nobody 1157144 0.0 0.2 215340 9112 ? S Jun27 0:00 /usr/sbin/httpd
nobody 1157145 0.0 0.2 215340 9112 ? S Jun27 0:00 /usr/sbin/httpd
nobody 1157146 0.0 0.2 215340 9112 ? S Jun27 0:00 /usr/sbin/httpd
nobody 1157147 0.0 0.2 215340 9112 ? S Jun27 0:00 /usr/sbin/httpd
 nobody 1157148 0.0 0.2 215340 9112 ? S Jun27 0:00 /usr/sbin/httpd
nobody 1163083 0.0 0.2 215340 9188 ? S 01\:35 0:00 /usr/sbin/httpd
# tail /var/log/apache2/error_log
[Mon Jun 27 11:08:11.883571 2022] [proxy_fcgi:error] [pid 1135417] [client 10.3.4.1
[Mon Jun 27 11:09:41.352206 2022] [proxy_fcgi:error] [pid 1135238] [client 10.3.4.1
[Mon Jun 27 14:08:13.091321 2022] [proxy_fcgi:error] [pid 1135238] [client 10.0.48.
[Mon Jun 27 14:08:13.091888 2022] [proxy_fcgi:error] [pid 1138150] [client 10.0.48.
[Mon Jun 27 14:08:13.121549 2022] [proxy_fcgi:error] [pid 952740] [client 10.0.48.4
[Mon Jun 27 14:08:13.126039 2022] [proxy_fcgi:error] [pid 952739] [client 10.0.48.4
[Mon Jun 27 22:26:19.176658 2022] [mpm_prefork:notice] [pid 952735] AH00171: Gracef
[Mon Jun 27 22:26:19.390095 2022] [:notice] [pid 952735] mod_ruid2/0.9.8 enabled
[Mon Jun 27 22:26:19.392739 2022] [mpm_prefork:notice] [pid 952735] AH00163: Apache
[Mon Jun 27 22:26:19.392758 2022] [core:notice] [pid 952735] AH00094: Command line:

Given the above information, which of the following will likely resolve the issue?

• Restart Apache with the /scripts/restartsrv_apache --hard to force restart all

Apache children.

You receive a few tickets from your clients stating that their websites are down.
Upon checking the Service Status feature in WHM, you notice Apache is down
and try to restart the service in WHM. The interface displays the following
message:

Apache Restart Output: Apache could not be started due to an error: The “/usr/local/

To view any potential errors that are being produced from the service restart, you
head to the command line and run the restart script:

# /scripts/restartsrv_httpd
[...]
Log Messages
Feb 14 06:29:33 acit-iftv-webhost systemd: Failed to start Apache web server manage
Feb 14 06:29:33 acit-iftv-webhost restartsrv_httpd: httpd: Syntax error on line 273
 [Mon Feb 14 06:05:28.250460 2022] [:error] [pid 906] [client 10.0.0.5:59258] [clien
[Mon Feb 14 06:05:28.249086 2022] [:error] [pid 906] [client 10.0.0.5:59258] [clien

Based on the output from the script, which solution would make the most sense in
the interest of getting the Apache service to start up successfully so that you can
perform more diagnostics after the production environment has come back online?

• Comment out lines in ../conf.d/modsec/modsec2.cpanel.conf that reference the

non-existent file mentioned in the syntax error.

Your customer is reporting that their PHP application is still not reflecting those
changes after making php.ini changes into a custom php.ini file that they've placed
in their site's public_html folder. You do a quick check on their environment
details:

Kernel & Architecture: 2.6.32-642.13.1.el6.x86_64

OS: CentOS release 6.8 (Final)
cPanel Version: 11.68.0.23
Apache: 2.4.16, listening on ports 80 & 443
PHP: PHP 5.6.30 using DSO & mod_ruid2
Uptime: 09:27:06 up 2 days
Load Average: 0.07, 0.07, 0.02
Disk Usage:
/ 75% utilized
tmpfs 0% utilized
/boot 34% utilized

• The customer should use a .htaccess file instead.

You've been making changes to your site's PHP-FPM configuration and to the
available PHP extensions to improve security, and all of a sudden, your site stops
working. You've made so many changes between the last check of your site and
now that you aren't sure which change is causing the issue. You check the site's
PHP error log and find the following:

[15-Aug-2022 18:51:17 UTC] PHP Fatal error: Uncaught Error: Call to undefined funct

Based on the above error, what can you reasonably conclude is causing the issue?

• The define function is included in the disable_functions setting.

What is the Apache configuration directive specifies the folder location from which
a VirtualHost's static files are served?

• <Directory

You've found your next support ticket to work on, and the customer's site,
coolsite.com, is displaying a "Forbidden" error message instead of the actual site
content. Thinking about the troubleshooting process, you decide to start with
Apache to rule out any issues. You're in luck! You see the following log entry when
attempting to access the customer's site:

[Mon Aug 15 18:08:02.788211 2022] [core:crit] [pid 1244644] (13)Permission denied: [

There is nothing wrong with the htaccess file's permissions or ownerships, yet the
site still isn't loading correctly. You decide to check the full path leading up to
htaccess file to rule out any other permission or ownership problems:

f: /home/coolsite/public_html/.htaccess
dr-xr-xr-x root root /
drwx--x--x root root home
drwx--x--x coolsite coolsite coolsite
 drw-rw-rw- coolsite coolsite public_html
-rw-r--r-- coolsite coolsite .htaccess

Based on the above output, what can you reasonably conclude as the cause of the
error?

• The documentroot's group needs to be changed to nobody .

When operating within a cPanel & WHM environment, which of these commands
would display all available EasyApache 4 packages from within the server's
command line?

• yum list "ea-*"

In a cPanel & WHM environment, within which of the following paths would you
be able to find the Apache modules stored?

• /etc/apache2/modules/

In a cPanel & WHM environment, which of the following options describes a

method you can use to change Apache's MPM from the command-line?

• The "yum shell" command should be used to perform a batch transaction so

that your web content does not produce errors.

In a cPanel & WHM environment, if you select PHP 5.6 as the default PHP version,
then from which of the following paths will the php.ini file be loaded?

• /opt/cpanel/ea-php56/root/etc/php.ini
Which of the following terms can be described as a special text string syntax used
for describing a search pattern?

• Regular Expression

When administering a server running cPanel & WHM, which of the following
commands contains the appropriate paths and arguments needed to install an
EasyApache 4 profile from the command-line?

• /usr/local/bin/ea_install_profile --install /etc/cpanel/ea4/profiles/cpanel

/default.json

Which of the following command-line utilities can best be described as a tool that
allows you to concurrently install multiple versions of the same component
(software collections) onto your system, and is often used with EasyApache
4/MultiPHP operations?

• scl

How does the /usr/local/bin/php executable know which version of PHP it should
be using?

• The system's default PHP version is always used.

Referencing the Apache error log entry shown below, which of the following
options best describes the yellow-highlighted portion of the log entry (take note of
the specifically-highlighted word)?
 [Fri Sep 09 10:42:29.902022 2011] [core:error] [pid 35708:tid 4328636416] [client 72

• The name of the Apache module that triggered the error.

In a cPanel & WHM environment, which of the following paths contain each
installed version's PHP configuration files (php.ini), used by MultiPHP? ("##"
representing the PHP version, in the options below)

• /opt/cpanel/ea-php##

Which of the following yum commands would remove, or uninstall, the

mod_speling RPM?

• yum remove ea-apache24-mod_speling

Which of the following options indicates the HTTP status code that results in the
status message shown below?

OK. The request was successful.

• 200

When an EasyApache 4 profile is uploaded through the WHM interface, where

within the file system is it stored?

• /etc/cpanel/ea4/profiles/custom
Which of the following components can be described as a specific SAPI that
provides functionality in a module that behaves as if it had been compiled into
Apache itself, handling appropriate requests without producing new, non-Apache
processes?

• DSO

Which of the following options indicates the HTTP status code that produces an
error like the one shown below?

Forbidden. Access was denied to at least one relevant file.

• 403

Which of the following options describes the best way for you to enable the
experimental repository for EasyApache 4, when operating within a cPanel &
WHM environment?

• Perform the following command from the command-line, as root or equivalent:

yum install ea4-experimental

If a user wants to utilize the system default version of PHP, which of the following
selections would they enable for their account?

• inherit

In modern installations of cPanel & WHM, EasyApache 4 will allow you to install
which of the following versions of Apache?
 • Apache 2.4

Which of the following options accurately describe an action that one can perform
from within WHM's EasyApache 4 interface?”

• Change the php.ini files that are utilized for each installed PHP version.

Which of the following options best describes the method you would use to install
the PHP-FPM software, within a cPanel & WHM environment?

• PHP-FPM appears under the PHP Extensions stage of the EasyApache 4 profile
customization walkthrough.

In modern installations of cPanel & WHM, when selecting DSO from the
EasyApache 4 interface without mod_ruid2 or mpm_itk, what recommendation will
be displayed to you automatically, directly from within the EasyApache 4 interface?

• PHP DSO runs as the nobody user by default. In a shared hosting environment,
this is a security issue.

Which of the following options best describes the procedure needed to enable the
BlueHost SymLink Protection Patch?

• Toggle the corresponding option found in WHM's Apache Configuration's

Global Configuration interface.

In modern installations of cPanel & WHM, which of the following PHP

configuration values are set automatically during the Initial Setup Assistant steps?
 • memory_limit

Which of the following accurately indicates the user that processes created for the
DSO handler are owned by?

• nobody user

Of the following options, which of these handlers operate in a non-persistent state,

requiring the creation of new PHP processes each time something is executed?

• suPHP

In modern installations of cPanel & WHM, how is the PHP version determined for
newly created accounts, when System PHP-FPM status is set to ON?

• It is set to the same value as the system default.

Which of the following options is NOT a real Multi-Processing Module (MPM)

available for installation within WHM's EasyApache 4 interface?

• Postfork

Which of the following options describes an action that can be performed from
within WHM's MultiPHP Manager interface?

• You can turn on PHP-FPM, per-virtual host, from this interface.

Which of the following options accurately describes an action one performs in
WHM's EasyApache 4 interface?”

• Install new PHP extensions for use in your active Apache/PHP environment.

Given the following options, select the components or component combinations

that would provide standard per-user process ownership for handling PHP content.

• suPHP (mod_suphp) OR Ruid2 (mod_ruid2) OR PHP-FPM

Which of the following options describes the appropriate method needed to

enable PHP-FPM from within the WHM interface?

• PHP-FPM is enabled via WHM's MultiPHP Manager interface.

Domain Name Server (DNS) Administration

Which of the following statements best describes the term resolver?

• A nameserver that can resolve non-local domains.

Which of the following best describes one of the primary, intended purposes of a
DNSOnly server?

• Providing a means of establishing DNS redundancy in a cluster configuration.

By default, cPanel creates SPF records in which of the following modes?

• Development mode (non-production)

Which of the following options most accurately describes the interface or

interfaces that you would utilize to create reverse DNS zones from within WHM?

• This cannot be done in WHM.

Which of the following most accurately describes what happens when a zone
contains two CNAME records with the same name?

• The zone is considered invalid.

After installing cPanel & WHM in a new environment, what is the initial, default
state of DNS clustering?

• DNS clustering is initially disabled and requires validation of a secondary

server before allowing you to enable it.

The following options found in the Exim Configuration Manager - Basic Editor
interface in WHM enables the checking of DNS resolution to see if the sender's
domain exists?

• Sender Verification Callouts

Which of the following options indicates what the abbreviation TTL stands for, in
the context of DNS?
 • Time To Live; indicating how long a resource record should be cached.

In which of the following WHM interfaces would you enter the default nameservers
for accounts that root creates?

• WHM Home >> Server Configuration >> Basic WebHost Manager Setup

Which of the following types of DNS cluster synchronization found in WHM can
be best described as the copying of one updated zone file to the current server,
based on the value you provide as the domain you wish to synchronize?

• Synchronize one zone to this server only.

Diego is a web designer who operates his own cPanel & WHM server. He wants to
create a test subdomain for one of his clients and upload some web content to it
so that he can share a "beta" (non-production) version of the site to his client.

Which of the following interfaces should he start with, in order to accomplish this?

• cPanel » Domains » Subdomains

Which of the following described situations would utilize DNS resolution as a key
component of its handling?

• To determine where to send mail for a domain.

Yudith runs a small web-hosting company. She has added and removed several
zones manually but has accidentally deleted a zone belonging to a cPanel account.
Fortunately, this zone did not contain any custom records.

Given the situation, which of the following WHM interfaces should she utilize to re-
create the zone?

• WHM » DNS Functions » Add a DNS Zone.

Which of the following DNS clustering synchronization types, found in the WHM
interface, can be best described as the copying of all updated versions of local
zone files to all servers in the cluster?

• Synchronize all zones to all servers.

Which of the following statements most accurately describes the term clustering, in
the context of a server hosting environment?

• Two or more servers that all serve the same purpose configured in a
distributed, connected environment.

Given the following options, which indicates the ideal source from which you
should obtain your server's resolver IP addresses?

• Your hosting provider or data center.

Which of the following types of DNS cluster synchronization found in the WHM
interface can be accurately described as the copying of all updated versions of
local zone files from other servers in the cluster to this server?

• Synchronize all zones to this server only.

When you use the supported 1:1 NAT setup in WHM, the List Accounts interface in
WHM will display which of the following values in each accounts' listed IP address
column?

• The public IP address.

Which of the following options best describes the term recursive, in the context of
DNS?

• A recursive nameserver can resolve non-local domains.

Which of the following most accurately describes what happens when a domain
with two NS records in its zone is queried?

• Both records are returned.

In a BIND/named configuration file, which of these logging categories

encompasses all categories that have not already been explicitly configured to use
another channel?

• default

By default, which of the following sections appear first in the named.conf file?

• key

What does the acronym TLD represent, as in for a "TLD nameserver"?

 • Top-level Domain

In a cPanel & WHM environment, DNS zone templates can be used to ensure
which of the following?

• To standardize a set of zone records and structure that will be used for a large
number of DNS zones.

Which section of the named.conf file controls BIND/named's listening port?

• options

Which of the following utilities included with BIND/named can be used to

troubleshoot malformed zone files?

• named-checkzone

To retrieve the IPv6 record of a domain, you would query for which of the
following records in a domain?

• AAAA

After you update a zone's serial number (or any other record), which of the
following commands can you execute to ensure that your local nameserver has
been updated to use the new zone data?

• rndc reload
Which important configuration file would allow you to change important server
options, such as enabling debug logging for BIND/named?

• /etc/named.conf

In a cPanel & WHM server, which of the following would allow you to select
another DNS server application from the command line?

• setupnameserver

On a cPanel & WHM environment, the system stores the private/public keys for
DKIM in which of the following paths?

• /var/cpanel/domain_keys

To force the local system to resolve a domain to a specific IP address, which of the
following files would you modify to accomplish this?

• /etc/hosts

When you see a "rndc reload: connection refused" error, which of the following
commands should you run first?

• /scripts/fixrndc

Which of the following nameserver applications does not load all of its DNS zones
upon startup?
 • MyDNS

Which of the following utilities can be used to administer a BIND/named server

remotely?

• rndc

Which of the following is the first nameserver that the resolver queries to
determine the address of the TLD nameserver?

• The root nameserver.

Which of the following DNS-related command-line utilities would provide you with
similar results to those given by the dig utility, and is used for essentially the same
purposes?

• nslookup

On a server that does not need to facilitate zone transfers, which of the following
configuration variables found in the named.conf file should be set to none to
disable them?

• allow-transfer

A default cPanel & WHM environment configures a custom logging channel,

default_log, to log to which of the following paths?
 • /var/log/named/named.log

By default, which of these logging categories are routed into the default_log
channel, in a BIND/named DNS server configuration?

• general

Database Server Administration

Which of the following MySQL/MariaDB-related terms describe a data structure

that improves operations' speed in a table accurately?

• Index

Which of the following actions can you perform directly from within the WHM
interface, without using phpMyAdmin?

• Change a database user's password.

What language is used to add, remove, and view data in a MySQL/MariaDB

database?

• SQL

Which of the following is a term that indicates a trait of the object described by the
table, or can be otherwise referenced as a table column?
 • Field

Which of the following best describes the MySQL root password's role in a cPanel
& WHM environment?

• A password that is primarily handled via automated means by cPanel & WHM
back-end services and can be reset as needed.

Which of the following details about the remote server would you need to know, if
you wanted to set up a new remote MySQL profile in WHM?

• Remote MySQL listening port

The WHM Home >> SQL Services >> Additional Access Hosts interface creates
server-level grants that are similar to the grants that can be created in which of the
following cPanel account-level Interfaces?

• cPanel Home >> Databases >> Remote MySQL

Given the following options, which accurately describe a feature specific to the
MyISAM storage engine?

• MyISAM has repair capabilities that allow you to perform the REPAIR query,
either directly or from the WHM interface, on tables that may have corrupted
data or indexes.

Which of the following is one of the most common causes of MySQL upgrade
failures?
 • Aborting the upgrade, intentionally or otherwise, part-way through the
procedure.

Ananya has a website that writes data into a MySQL database. She was mail-
bombed, and as a result, has gone over the quota that was set for her account by
the WHM server administrator. Which of the following best describes what
happens to her website now?

• It continues operating normally and no production impact is seen.

When using a cPanel & WHM environment, remote MySQL capabilities should be
set up via the MySQL Profiles interface in WHM at which of the following stages of
a server's operations?

• After installation, but before beginning to create production accounts on the

server.

The WHM Home >> SQL Services >> Manage Databases interface allows you to
do which of the following operations?

• Automate renaming of a MySQL/MariaDB database.

Which of the following terms can be described as the way that permissions are
handled inside a MySQL or MariaDB database?

• Grants

In modern versions of cPanel & WHM, what benefits can database prefixing,
enabled from the SQL tab of the Tweak Settings interface in WHM, provide?

• Primarily cosmetic; helps server administrators identify database ownership, as

well as providing auto-grouping in the phpMyAdmin interface.

Which of the following database-related terms defines marking a table or row so

that only one process can access it a time?”

• Locking

Which of the following definitions best describes InnoDB's data dictionary

component?

• A part of the InnoDB storage engine that uses metadata to map structural
information to the file it’s stored in.

Which of the following types of tables can you repair using the Repair a MySQL
Database interface, found in WHM?

• MyISAM

Which of the following options describes an actual benefit of utilizing remote

MySQL capabilities using the MySQL Profiles feature in WHM?

• Remote MySQL servers can reduce load on the WHM Server.

Using the Manage MySQL Profiles interface in WHM, what is the recommended
maximum number of cPanel & WHM servers should be connected to each
configured remote MySQL server?

• 1

By default, what kind of remote MySQL access is allowed, given the correct user
and password?

• No remote access is provided by default.

From the command line in a cPanel & WHM environment, how could you
determine whether a server is utilizing a remote MySQL server?

• Check /root/.my.cnf for a “host” line.

In a cPanel & WHM environment, which of the following tools can best be
described as the executable that creates grants_[cpuser].yaml files from existing
MySQL grants, as found within the existing mysql.user database?

• restoregrants

When should you make backups of your configuration files (or the my.cnf file in
particular)?

• When changes are made to the configuration.

Which of the following SQL queries would be the most effective in identifying
MySQL users that still have pre-4.1 passwords in use?
 • SELECT DISTINCT user FROM user WHERE length(password) < 41;

In a cPanel & WHM environment, which of the following tools can be best
described as the executable that reads the grants_cpuser.yaml file, then adds the
corresponding grants to MySQL.

• restoregrants

Which of the following statements is not a legitimate SQL statement?

• COPY

The following text shows an example of which type of syntax, also visible in some
mapping-related files stored by cPanel within the file system?

• JSON

In a cPanel & WHM environment, which of the following describes the purpose of
the files that exist within the /var/cpanel/databases directory?

• To store mapping information to help store data regarding association between

cPanel accounts and databases.

Which of the following describes one of the important steps discussed when
describing how a full MySQL data directory can be manually restored from a
cPanel-created backup?
 • Ensure ownership of the restored files is mysql:mysql, after being copied into
the data directory.

In a cPanel & WHM environment, the /var/cpanel/databases directory contains

which of the following?

• The files created and used by cPanel for database mapping.

You must stop the MySQL service in order to perform which of the following
actions?

• Relocate or rename the data directory file in the MySQL data directory.

Within which of the following locations could you check if you wanted to confirm
whether a cPanel & WHM server has "old (pre-4.1) passwords" enabled?

• Tweak Settings interface in WHM.

When looking at the following excerpt from the beginning of a SHOW GRANTS
result, what does the term USAGE ON indicate on the . value that follows?

GRANT USAGE ON .

• That no privileges are given.

Which of the following file extensions are associated specifically with InnoDB
tables?
 • ibd

Which of the following MySQL/MariaDB-related variables can be controlled via an

option found within WHM's Tweak Setting interface?

• max_allowed_packet

How can you prevent cPanel & WHM from performing automated updates on the
MySQL® or MariaDB server software?

• By using the update_local_rpm_version script.

Error messages in your database error logs that indicate invalid, missing or
unexpected system tables can frequently be the result of which of the following
issues?

• An incomplete (partial) upgrade.

If the MySQL processes are stopped using the kill -9 command, what can you
expect to happen?

• An increased security risk of compromised authentication.

Which of the following can be described as a calculated numerical value resulting

from a pre-determined algorithm used to represent a set of data?

• Bitwise operator
Which of the following MySQL/MariaDB-related variables can be controlled via an
option found within WHM's Tweak Setting interface?

• open_files_limit

Mail Server Administration

Which of the following options best describes what is indicated by the act of a
mail server "relaying" its mail?

• It is handing mail off to another mail server for delivery.

In which WHM interface can you configure the forwarders for the root, cPanel,
and nobody mail accounts?

• WHM Home » Server Contacts » Edit System Mail Preferences

Which of the following options describe an actual value that can be adjusted
within the WHM Home » Service Configuration » Mailserver Configuration
interface?

• Controlling the maximum and spare quantities of authentication daemon

processes.

SCENARIO: You receive a report that all mail from a specific user on your server is
neither delivered to the inbox nor bounced.
When you check the WHM Home » Email » Mail Delivery Reports interface, you
see a green checkmark icon next to the message. Which of the following options
best describes what this may indicate?

• That the message was delivered successfully to a folder other than the inbox.

Given the following, which best describes an actual reason that the system may
place a message into the Exim queue?

• The load average on the server is above the delivery threshold.

Which of the following options describes one of the commonly known

characteristics, though are not always indicative, of an average spam email
message?

• The message has a "Reply-to" address defined.

The following items from the WHM Home » Service Configuration » Exim
Configuration Manager - Basic Editor interface would allow you to exclude mail
sent from specific remote IP addresses or hostnames from being subjected to
recipient verification checks, sender checks, spam checks, and relay checks?

• Trusted SMTP IP Addresses

You can use the Exim Configuration Manager - Basic Editor to configure Exim to
deliver mail without scanning messages based on which of the following criteria?

• When the message is over a certain size.

Given the following options, which accurately describe the Mail Troubleshooter
interface's behavior, found in WHM?

• It does not send an actual test message but simulates sending one.

When mail is delivered to "/dev/null”, which of the following statements accurately

indicate what happens to the message?

• The message has been permanently deleted.

Given the following options, which best describes something about an email
address that can be determined by using the WHM Home » Email » Mail
Troubleshooter interface, found in WHM?

• It will indicate whether the destination address forwards mail to a remote

server.

Which of the following tools may help you to resolve issues indicated by the time
moved backwards warning?

• The "Sync Time" tool in WHM »Server Configuration » Server Time

What actions can you perform in the WHM Home » Email » Mail Queue Manager
interface?”

• Delete a particular message permanently so that is not delivered.

Justine's boss just told her that the authentication daemon for the mail server is
broken. Which of the following options best indicates the component of the mail
system that is affected by this?

• The component that validates user credentials.

All mail from a specific user is neither delivered to the inbox nor bounced. When
you check the WHM Home » Email » Mail Delivery Reports interface, you see a
funnel-shaped icon next to the message.

Which of the following options best describes what this probably indicates?

• The message was likely rejected at SMTP-time due to spam-like characteristics.

If there is a long delay indicated when an email is being sent, the Mailer Daemon
will send a warning message to which of the following destinations?

• The email's sender.

Given the following, which option best describes an actual reason that the system
may place a message into the Exim queue?

• There are DNS issues preventing Exim from finding the remote mail server.

cPanel & WHM allows you to choose whether mail should be held in the queue or
returned to sender when the recipient's mailbox meets which of the following
criteria?

• Exceeds its assigned quota.

Which of the following options accurately describes the behavior of an open relay
server?

• An open relay server does not require you to authenticate.

Which of the following Mail interfaces in WHM can provide you with a historical
snapshot of the mail queue?

• Mail Delivery Reports

Which of the following commands will remove all messages sent by the
spammer@example.tld user within the last 30 minutes?

• exiqgrep -f spammer@example.tld -y 1800 -i | xargs exim -Mrm

Which of the following can be discerned from the Exim log entry shown below?

1YO6VR-00081w-7C => test <test@cpanel.net> R=virtual_user T=virtual_userdelivery

• The message was delivered

What is the role of the -y flag when used with the exiqgrep utility?

• Messages older than the number of seconds given.

Of the following mailbox formats, which of these are supported for use in cPanel &
WHM environments?
 • mdbox

Which of the following can be discerned from the Exim log entry shown below?

1YO6bD-000871-1j => /dev/null R=virtual_user_filter T=**bypassed**

• The message was deleted

Of the following mailbox formats, which of these are supported for use in cPanel &
WHM environments?

• MailDir

Which of the following describes what is indicated by the use of the virtual_user
router during a message's delivery, as seen in the exim logs?

• The message was delivered to an email account created in the cPanel interface.

Which of the following values are provided in the output of the exim -bp
command?

• Exim ID

Which of the following best describes the role of the exim -bpc command?

• Prints the number of messages in the mail queue.

Prints the number of messages in the mail queue.

2015-02-18 09:25:42 1Y06VR-0000Iw-7C= test@cptest.test H=localhost ([10.5.2.154]) [:

• The Exim ID

Which of the following Actions in a cPanel email filter will result in an incoming
message being rejected without sending any notifications?

• Discard Message

Which of the following describes the primary role of the exim -Mvb command?

• Prints the message body when given the Exim ID.

Given the following options, which one would be descriptive of behavior most
likely to indicate that a spam problem is occurring?

• A large number of failed messages reported

Which of the following exim commands would output the number of messages that
currently exist in the Exim mail queue?

• exim -bp

Which of the following describes what is indicated by the use of the localuser
router during a message's delivery, as seen in the Exim logs?
 • The message was delivered to a default (cPanel) account.

When using Maildir, the "cur" folder contains which of the following items?

• Mail that HAS been read.

A particular type of email filter is stored in the /etc/vfilters/ directory. Which of the
following types of filters are these?

• Account-level email filters.

On cPanel & WHM environments, inbound mail is stored within a subfolder

structure that exists in which of the following directories?

• /home/$USER/mail/

Which of the following Exim log entries would indicate that mail was deleted due
to a filter?

• 1YO6bD-000871-1j => /dev/null test@cptest.test R=virtual_user_filter

T=bypassed

Given two cPanel servers exchanging email, which of the following would appear
in both messages' headers, but would not appear in the Exim logs on either the
sending or the receiving server?

• Exim ID
Development for cPanel & WHM

Which API allows you to manage cPanel licenses?

• Manage2 API

Which file contains the settings for a plugin?

• Configuration

Which term is defined as: "modifies an interface’s features or functionality, and it

may also include changes to the interface’s appearance."?

• plugin

The ea-cpanel-tools package contains executables to help you manage your

EasyApache 4 configurations from the command line are found in this location:

• /usr/local/bin

What of the following can be described as a structured way for one program to
offer services to other programs?

• API
Webmail plugins are available to which type of accounts?

• Mail user

An example of an API could be seen as which of the following situations?

• Acquire a list of databases

Which language is used for a plugin installation?

• Perl

What is the purpose of the template file in a Plugin?

• Displays UI content

cPanel plugins are available to which type of accounts?

• Root

Which is the primary API that is used to modify cPanel user data?

• UAPI

Which API performs server-level tasks?

 • WHM API 1

All of the following are features of the developer license except …

• production accounts are forbidden

While not advised, which port would you use for unsecured API calls to a specific
cPanel account?

• 2082

WHM plugins MAY BE available to which types of accounts?

• Root or Reseller

To register a hookable event which script would you run?

• /usr/local/cpanel/bin/manage_hooks

All of the following categories are hookable events except …

• Update

To enable debug mode you would do which of these actions?

• Choose the option from the Tweak Settings interface.

All of the following types of code can be used as a hook action code are
permissible except …

• .exe

All of the following code types can be run as a hook except …

• NodeJS

How many categories of hookable events are possible?

• 8

The script that you need to use to “register” your standard hook is called …

• register_hooks

Hook action code must be treated as an encoded data structure of which of the
following types?

• JSON

All of the following stages can be hooked during a backup except …

• post
All hook action scripts must have the correct file permissions to work properly,
which permissions do they need to have?

• 755

The location of the branding files for root is found in which of these locations?

• /var/cpanel/customizations/brand

Which term is defined as: "Applies an overlay on the skeletal framework for all of
the interfaces"?

• theme

When using whmapi1 on the command line and you want to perform a key/value
call to the API you can specify all the following output formats except ...

• yaml ??? xml ???

Which of the following interfaces are you able to make branding changes to match
your companies logo and brand?

• cPanel & Webmail & WHM

What part of an API call will specify the session of the call?

• token
Which language is used for a plugin installation?

• Bash

You would use uapi functions when you want to perform which type of operation?

• cPanel account-level operations

The EasyApache profiles are found in which location?

• /etc/cpanel/ea4

When creating a custom profile file, which file type is used to store the
information?

• JSON

What does the alias /scripts/ point to in the file system?

• /usr/local/cpanel/bin/

Which term is defined as: "Adding custom content to header or footer of the UI"?

• includes
When a system boots, it runs a script called "onboot_handler", where are the
scripts located that are run by this handler?

• /var/cpanel/on_boot/

The location of the branding files for resellers is found in which of these locations?

• /home/reseller/var/cpanel/reseller/brand

When setting "Disk Space Quota" during package creation, in which unit format
must the quota be specified?

• MB

In order to add environment variables for your web applications, which RPM must
be added?

• ea-apache24-mod_env

As an end user, which is the proper way to restore your full cPanel backup?

• Contact your hosting provider

All of the following resource limits may be set in a package except ...

• cPanel accounts
Let's assume a node.js developer has an account called "user" on your WHM
server and they followed the cPanel guide to creating a test node.js application.
Where would you find the node.js test script?

• /home/user/nodejsapp/app.js

All of the following external services are available for remote backup destinations
except ...

• iCloud

A simple definition of a "package" on a WHM server would be as follows:

• a set of resource limits and list of usable features

During backups you need to specify staging directories, which of the following can
not be used as a staging directory on your server?

• /backup

Which of the following can be customized in a package?

• Feature List

What is the version control feature provided by cPanel?

• Git™ Version Control

Assuming a cPanel account is using a Feature List with the "SSH Access &
Terminal" feature enabled, which privilege will they need to actually access the
Terminal feature?

• Shell Access

Which of the following git commands would you use to update the master branch?

• checkout

The main purpose of the application Git is?

• code version control

Utilizing cPanel Support

Which of the following is one of the three types of articles you'll find within each of
the parent categories of the knowledgebase?

• Questions and Answers

At which of the following websites can I find both knowledgebase articles written
by Support analysts, as well as a means of creating cPanel support tickets as
needed?

• support.cpanel.net
A customer is looking for articles to help walk them through the process of
restricting the amount of MySQL connections per-user on their server. Which of
the following article type would be most likely to assist them?

• How-Tos

There are two key things we recommend ensuring are present within every ticket
subject, when at all possible. The first is that the subject describes the problem in
short, concise words. What is the second?

• That the subject includes where the problem occurs

As a cPanel Support customer, we recommend that you start your visit at

support.cpanel.net by performing which of the following steps?

• Search for an appropriate article, then create a ticket if none exists

What label is shown on the "big orange button" that directs you towards a list of
categories for browsing the knowledge base articles?

• Support Topics

A customer is attempting to use the whmapi1 command-line tool to test some API
calls on their server, before using them in their application. However, upon
attempting to use this command with any API, they are receiving an error message
informing them that no license exists.

Taking this scenario into account, which of the following subject titles would be
most effective when creating a support ticket?

• whmapi1 always returns an error about "no license"

A customer is encountering an error when attempting to create an email account

through the cPanel account interface on their server. Of the following options,
which would make for the most effective ticket subject line?

• perl error in interface when adding email account

Using the following error log message as a reference point, given the following
options, which would be the most effective search query for finding an article
related to this specific problem?

info [cpwrapd] ERROR in Mysql query :(XID vwqrz2) The system received an error from

• Your password does not satisfy the current policy requirements

In our five tips for effective article searching, we recommend starting with which of
the following guidelines?

• Start with a copy/paste of all relevant text.

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