Table of Contents

INTRODUCTION...................................................................................................................2
MAJOR FINDINGS...............................................................................................................2
A. ABOUT 3 COMPANIES.................................................................................................2

II. Vietnam Technological and Commercial Joint Stock ( Techcombank).....................................................4

III. Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)......................................5
B. TYPE AND PURPOSE:.........................................................................................................6
I. SECTORS.................................................................................................................................................6
II. LEGAL STRUCTURE.............................................................................................................................7
III. PURPOSE............................................................................................................................................8
IV. STAKEHOLDERS...............................................................................................................................9
C. SIZE AND SCOPE...............................................................................................................11
 I. SIZE........................................................................................................................................................11
II. SCOPE....................................................................................................................................................12
D. TP BANK ORGANIZATIONAL STRUCTURE.................................................................14
CONCLUSION.....................................................................................................................16
REFERENCE.......................................................................................................................17

INTRODUCTION

As an intern business analyst for Tien Phong Bank's business planning team - a
prominent maker of the banking industry in Vietnam - I am accountable for analyzing the
company's goods, services, and operations, with a particular emphasis on the finance and
banking industries. In this study, I will investigate and analyze the business environments
of other organizations in the sector in order to give consultancy assistance as needed by
determining the procedures, strategies, and activities that will improve and extend
prospects for Tien Phong Bank.

MAJOR FINDINGS

A. ABOUT 3 COMPANIES
I. Tien Phong Commercial Joint Stock Bank ( TP Bank)

1. General information

Tien Phong Commercial Joint Stock Bank, or TP Bank, was founded on May 5, 2008,
and is based in Hanoi. TP Bank inherits the advantages of current technology, market
expertise, and shareholder financial potential. With the tagline "Because we understand
you," TPBank constantly works to offer the highest-quality banking and financial
services that are built on the principle of fully comprehending the demands of customers.
Consider digital technology as a cornerstone of innovation and progress. TP Bank has
long been a trendsetter in the modern banking business, with its own distinct personality
and reinforcing its position as Vietnam's No. 1 bank.

2. Vision

Being one of the top companies in terms of digital banking, TB Bank aspires to be one of
the largest financial institutions in Vietnam, offering contemporary and sophisticated
goods and services and contributing to the development of a successful and powerful
country.

3. Mission

As a transparent, secure, effective, and long-term economic organization, TPBank offers

ideal financial products/services to consumers and partners via the use of cutting-edge
technology. Furthermore, TPBank provides optimum circumstances for all staff members
to have a complete economic life, develop their creative power, and advance their
careers. Furthermore, as a socially responsible corporation, TP Bank actively engages in
charitable events to benefit people and the country's progress.

4. Core Values

Tien Phong Bank's Board of Directors establishes five key values for the basis of their
organization in order to achieve success and prosperity. The first is honesty, which is the
professional ethics and the highest dignity of any banker. Next, each employee in the
company must constantly innovate in terms of awareness, new and breakthrough
solutions, and dramatic implementation in order to deliver real benefits to the
Organization and its clients. Furthermore, each individual works for self-improvement,
fostering the forte, inner capacity, and potential of each individual and unit, and the Bank
always creates the ideal circumstances for each individual to achieve perfection. Next is
resonance; when working as a unit, TPBank members must collaborate, bond, and
participate in their job, while also being conscious of the importance of people inside the
bank. Furthermore, in order to achieve, each individual must develop tenacity and desire
to conquer all hurdles and challenges.
II. Vietnam Technological and Commercial Joint Stock ( Techcombank)

1. General information

Techcombank, which was founded in 1993 and has its headquarters in Hanoi, is one of
the major commercial joint-stock banks in Vietnam as well as one of the top banks in
Asia. Techcombank now employs over 11,000 people across 315 offices in the United
States. More than 5.4 million consumers in Vietnam benefit from the company's diverse
financial products and services. Techcombank has been consistently acknowledged with
honors granted by renowned worldwide organizations which include Euromoney, Global
Finance, Wells Fargo, Bank of New York Mellon, AsiaRisk, Finance Asia, Global
Banking and Finance Review, and others in recent years.

2. Mission

Techcombank is devoted to creating circumstances for clients, suppliers, and

employees to achieve their objectives in their unique way, as reflected in the brand
positioning "Beyond every day." The goal of the business is to lead the financial
industry's digitization journey by inspiring individuals, firms, and organizations to
create sustainable and profitable innovations.

3. Vision

Techcombank, as one of the leading digital banks, sets goals for the company to be an
enterprise converting the banking sector, increasing the material value of each individual
and community, and inspiring every individual to explore their abilities and form the
bravery and action for exceptional things to achieve success.

5. Core Values
People are the basis for Techcombank to create all activities; consequently, Techcombank
places customers at the center, aims to deliver experiences and amenities that exceed
customers' expectations, and constantly puts customers' interests as the driving principle
of all actions. Furthermore, the organization establishes an innovative and creative
culture - creating breakthroughs and proactively identifying and providing exceptional
experiences. Furthermore, Techcombank's crew is a resource that the firm strongly
develops; the company establishes a guideline for its talents to constantly collaborate for
a shared objective, to always stay linked, and to create strength. Team building must
grow themselves, develop their abilities, and always try to improve themselves.
Ultimately, job effectively, mastering the task, always encourages a sense of mastery and
responsibility, and producing the most ideal and excellent results.

III. Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank)
1. General information

The Bank for Foreign Trade of Vietnam was created on the first of April 1963, with a
predecessor called the Department of Foreign Exchange Management (under the National
Bank of Vietnam). After 60 years of existence, Vietcombank has made significant
contributions to the country's execution, stability, and economic growth as the first bank
chosen by the government to pilot equitization. Vietcombank has evolved from a
specialist bank serving the global economy to a multi-functional bank with operations
ranging from international commerce and financial services to conventional activities
including business financing, capital mobilization, and loans. Furthermore, Vietcombank
is the initial and sole Vietnamese bank to enter the TOP 500 leading banks in the world
announced by The Banker magazine.

2. Missions :

Becoming a premier bank for Vietnam's economy, always giving success to clients,
assuring the future at customers' fingertips, and convenient in market transactions and
commercial operations.
 3. Visions:

According to the official website of Vietcombank, the bank's ambition until 2030 is to be
the most prominent bank in Vietnam, one of the 100 largest banks in Asia, as well as one
of 300 banks and financial companies. The globe's greatest and one of the world's 1000
largest listed enterprises, contributing significantly to Vietnam's growth.

4. Core Values
A deep awareness of the market's various demands serves as a basis for studies and
developments aimed at understanding client happiness. Vietcombank is always
innovating to provide real value to clients. Aside from the notion of continuous
development, the goal of expanding its client portfolios is the most precious and proud
asset of Vietcombank. Furthermore, the Foreign Trade Bank of Vietnam constantly
prioritizes thoughtfulness and attention to customer care, providing the greatest
commercial service experiences to every individual and corporate organization.
Vietcombank consistently looks for the difference and seeks to locate it on the best and
most valued platforms. Furthermore, as a prominent bank, VCB consistently supports
security and secrecy to maximize the interests of consumers, customers, and shareholders
in order to develop a transaction network that always gives peace of heart and comfort to
customers. Finally, it is essential to establish a well-connected network in order to
establish a credible national financial institution in the area and throughout the world.
B. TYPE AND PURPOSE:
I. SECTORS
There are three types of business sectors: private, public, and volunteer. The finance,
ownership, and form of governance of the two initial categories differ (Hayo and Celeste,
2015). The private sector is the component of the economy that is operated for profit by
individuals and businesses rather than the government. In addition, government-run
businesses and enterprises are considered part of the public sector. Concerning the third,
unlike the others, the volunteer sector's primary goal is to generate social effect rather
than profit.
Since its inception, the TP bank corporation has been a private enterprise founded by five
large owners, with state stockholders contributing just roughly 6% of the investment
capital (vietstock, 2021). Similarly, techcombank was founded by typical significant
shareholders such as Massan Group and has no charter capital or government shares.
Vietcombank, on the other hand, has been a state-owned enterprise directly under the
state central bank since its inception, with a government stake of over 70 percent
(vietstock, 2021). Although there are similarities, all three firms have variances, which
highlights the three corporations' great competition in the sphere of finance and banking.
II. LEGAL STRUCTURE
The existing enterprise law in Vietnam recognizes five types of legal structures of
companies: sole traders, single-member limited liability companies, limited liability firms
with two or more members, joint-stock companies, and partnership companies. Among
these, a private corporation is an enterprise owned by a single person and accountable for
all actions; a limited liability company (including 1 member or 2 or more members) is
owned by an organization or individual and operable; and a joint-stock company is
owned by an organization or individual and operable.

All three corporate organizations are joint stock companies.

On May 12, 2008, the Department of Planning and Investment in Hanoi awarded TP
Bank Company a certificate of firm registration as a joint stock company. On April 19,
2018, TP Bank registered to list TBP shares on the Ho Chi Minh City Stock Exchange
(HoSE) and offered 555 million shares. TBP currently holds up to 1,581,755,495 listed
shares. Furthermore, TPB is an association that has helped funding, money from strategic
investors which include DOJI jewelry corporation, FPT Corporation, Vietnam National
Reinsurance Company, multiple overseas entities such as SBI Ven Holding Pte. Ltd or
the World Bank's International Finance Corporation, as well as domestic and foreign
individuals.
Next, Techcombank is also a joint-stock enterprise when it is held and contributed to
establishing by many shareholders, typically Masan Corporation (with 14.91% of charter
capital) and many individuals, domestic organizations (77.54%), and foreign
organizations (22.46%), completely without shareholders from the government side.
Techcombank was granted the certificate of enterprise registration of a joint-stock
company by the Hanoi Department of Planning and Investment for the first time on
September 7, 1993. Vietnam Technological and Commercial Joint Stock Bank -
Techcombank officially registered and listed on HoSE with stock code TCB on June 4,
2018, with the first listed volume of 1,165,530,720 shares.

Meanwhile, Vietcombank is the first banking organization selected by the Government to

pilot equitization. The company was granted the certificate of enterprise registration of a
joint stock company for the first time on June 2, 2008. On 30/06/2009, Vietcombank
shares (stock code is VCB) were officially listed on Ho Chi Minh City Stock Exchange
with 112.3 million shares officially listed. Currently, VCB's largest shareholder is the
State Bank of Vietnam (state capital representative at VCB), holding 74.8% of charter
capital, in addition, strategic shareholder Mizuho Corporate Bank holds 15% of charter
capital. and shareholders include individuals and other domestic and foreign institutions.

III. PURPOSE
According to Clyde and Brian (2007), there are two terminologies used to characterize
the goal of business organizations: for-profit and not-for-profit, and each phrase have
varied connotations depending on the company's activity. Profit is the primary purpose of
most for-profit businesses since profit is the incentive for economic planning, taking
risks, and delivering goods and services. Consumers must be reached and satisfied. Non-
profit organizations, on the other hand, will donate any earnings made to companies and
groups that support charitable endeavors - for the advantage of the public and the
community. The term "society" refers to a group of people. Therefore, it can be
understood here that all three companies Vietcombank, TP Bank, and Techcombank are
businesses operating for profit, bringing products, and creating economic and monetary
transactions to support individuals. , other enterprises. But, unlike TPBank and
Techcombank, vietcombank, as a state-owned company, will have to have more goals
and actions for the benefit of the people and community development, such as social
security programs. social and charitable activities.

IV. STAKEHOLDERS
According to the book The Law of Business (2012) Structures, all companies have
stakeholders that have a close relationship with the firm, particularly in initiatives or
plans. These are persons and/or groups who have an interest, may share resources, can
directly influence or affect business operations, and decide on the organization's
existence, development, and success. Employees, managers, suppliers, shareholders, and
society are often included. Tien Phong Commercial Joint Stock Bank, Vietnam
Technological and Commercial Joint Stock Bank, and Vietnam Foreign Trade Joint Stock
Commercial Bank all have relevant social stakeholders such as the government,
shareholders, employees, customers, and even domestic and international economic trade
associations.

Figure 1: Stakeholders of TP Bank, Vietcombank and Techcombank

- Government: in terms of government, Tien Phong Bank and Techcombank are both
private companies from the start, City bank has only about 3% of its shareholders held by
the state and Techcombank has absolutely no investment capital from the state.
Understandably, the government agency will not have much profit as well as the revenue
from profits and benefits from these two companies. However, it cannot be denied that
the government still has very high powers over the business activities of these businesses
as they still have to comply with Vietnamese laws as well as register all types of
businesses and pay in full. taxes. On the other hand, Vietcombank is a bank with state
share capital ( 70%), so the state has both control and benefits from the business activities
and profits of these companies.
- All companies offer core values related to people. For the trade-service industry,
customers are considered the top priority to generate revenue and profit for companies.
In the case of the Banking industry, customers are also suppliers, they create loans as
well as create funds for banks to conduct monetary transactions, all like a closed circle.
At the same time, customers will also be interested in the bank's campaigns, service
quality, promotions, etc. Therefore, they will have a relative influence and interest in the
decision-making process of the company's business strategies.
- For banks, international trade organizations will also have a certain influence on the
decision-making process and business strategy.
For example, when the FED (which is Federal Reserve System ) raises interest rates, it
affects many sectors including Vietnamese securities, import and export, and the banking
group. Banks must prepare in advance for scenarios to deal with this problem as well as
decide to also increase their interest rates but still try to set interest rates at a gentle level
to support businesses as well as the labor market recovery after the economic crisis
because of COVID 19.
 Because there are many stakeholders that companies must be satisfied, so there
will inevitably be conflicts between the interests of some. For example, when a
company wants to generate as much profit as possible to satisfy shareholders who
are interested in profits but at the expense of the interests and interests of
customers and employees. These effects may affect the long-term development of
the organization, causing unnecessary losses. Therefore, the company should map
out strategies to be able to satisfy the stakeholders, not be too focused on a specific
object and ensure the correct perception of business ethics.
 C. SIZE AND SCOPE
I. SIZE

Figure 2: Criteria for identifying businesses size in Viet Nam

According to Decree 80/2021/ND-CP, Figure 2 displays the parameters for measuring the
size of a business in the commerce and services sector in Vietnam. The Vietnamese law
library, as shown in Figure 2, has set criteria for determining the size of an enterprise,
including micro-companies, small firms, and medium enterprises. There are, however, no
formal requirements for a large-scale company.
Factors such as the number of employees, total revenue, and quantity of capital are
provided in great depth by reviewing the yearly financial statements of all three
enterprises in 2021. First, in 2021, Tien Phong Bank employed 7,505 employees with a
charter capital of VND 15,818 billion and achieved a revenue of VND 13,500 billion.
Next is Techcombank with more than 11,882 employees in 2021, with a charter capital of
VND 35,585 billion and pre-tax profit of more than VND 23,240 billion (~ USD 1
billion). Finally, Vietcombank has nearly 22,000 employees, chartered capital of VND
37,089 billion, and a profit of more than VND 27,000 billion. Thus, all of the data
gathered shows that the scale of these three organizations is a large business in the
trade-service industry since these firms have several times the number of workers,
turnover, and charter capital when compared to the requirements of medium-sized
corporations.

II. SCOPE
According to the research, all three banks utilize two types of scope: horizontal
scope and geographical scope.
1.1. Tien Phong Bank
Despite being a new bank in Vietnam, TP Bank has also made significant developments
in the field of commerce and services, providing a wide range of products and services
such as loans, savings, insurance, financial services, etc. providing all kinds of credit
cards,... With 15 years of development and establishment, TP Bank currently has a
nationwide network with 75 branches, transaction offices, and links with nearly 300
banks daily around the world.
1.2. Techcombank
Similarly, Vietnam Technological and Commercial Joint Stock Company owns a wide
network of 311 branches and transaction offices nationwide, more than 1000 ATMs, and
provides a full range of banking and financial services from money transfer services.
domestic and foreign to services of savings, loans, insurance, ...
1.3. Vietcombank
Lastly, through a long history of development, Vietcombank has expanded its scope of
operations to include 1 head office in Hanoi, 600 branches, and transaction offices both at
home and abroad providing a full range of products and services such as money transfer
and receipt services, lending services, card services, etc. In addition, Vietcombank has 3
subsidiaries in foreign countries (Hong Kong, USA, and Laos), 2 joint venture
companies, and 2 representative offices in Vietnam. abroad (USA and Singapore) and 1
domestic (Ho Chi Minh)
In addition, Vietcombank also developed an Autobank system with more than 2,100
ATMs and over 49,500 POS points nationwide. Banking activities are also supported by
a network of more than 1100 correspondent banks in over 95 countries and territories
(Vietcombank, 2021). This has also proved the trust and confidence of all classes of
customers from home and abroad in the Foreign Trade Bank.
D. TP BANK ORGANIZATIONAL STRUCTURE

Figure 3: Tien Phong Commercial Joint Stock Bank's Organizational Structure

According to the organizational chart of TP Bank, they may have utilized a functional
organizational structure. TP Bank's departments are separated into distinct duties to
assist each department in knowing what it has to perform, providing efficiency to the
functioning of each area in particular and TP Bank in overall. The six most influential
departments in TP Bank's organizational structure are the General meeting of
shareholders, the Board of Directors, the Chief executive officer, the Supervisory board,
the internal audit center, and the executive committee.
The General Meeting of Shareholders comprises all shareholders with voting rights,
has an annual meeting once a year, and will have the authority to decide on
organizational matters such as direction, objectives, projects, and judgment.…
Board of Directors: will represent the general meeting of shareholders to monitor all
operations of the firm from governance and administration to business, fulfill the
obligations delegated by shareholders efficiently, and secure the greatest rewards for
investors and shareholders.
Chief executive officer: The CEO is the powerful department that works in tandem with
the Board of Directors. The CEO is in charge of TP Bank's planning and strategic
direction, as well as goal formulation and overall bank operations. The CEO will be
obligated to provide updates to the Board of Directors on monthly business operations for
the Board of Directors to understand the bank's business status and advise the CEO
accordingly.
Executive committee: EXCO is made up of numerous members of the Board of
Directors who oversee and execute the bank's operations while adhering to the
established goals and roadmaps.
Supervisory Board: The Supervisory Board is appointed by the General Meeting of
Shareholders and is in charge of overseeing TPBank's operations on the General
Meeting's behalf. The Supervisory Board's responsibilities include overseeing TPBank's
activities in line with the law and examining documents and reports to ensure the
correctness of prior papers and reports. Those reports will subsequently be submitted to
the General Meeting of Shareholders, assisting the General Meeting of Shareholders in
detecting, preventing, and dealing with infractions in the bank, as well as proposing
extraordinary sessions to summon the Board of Directors.
Internal audit center: Internal audit is in charge of internal audits and compliance
control. The Internal Auditor is in charge of creating policies and processes to assure the
quality and effectiveness of Internal Audit, as well as monitoring and assessing the
execution of Internal Audit recommendations to the Board of Directors and the CEO.

Following that, the organization will be separated into three sections: transportation
assistance, administrative support, and business. The functional structure division allows
the organization to have high specialization and exceptional production while also
promoting economic activity. Each TP Bank department has distinct duties and tasks.
However, depending on the objectives and roles, certain departments will collaborate
with others to solve challenges. A single customer's financing procedure is an excellent
illustration of departmental affiliation. Sales employees will seek customers and construct
a profile that includes the loan objective as well as the customer's financial capabilities.
Upon that, TPBank's sales staff will review the application, the purpose of the loan, and
the information in the file. The signal officer will discover information about the client's
family, background, and source of money. Following that, the office will learn and
examine the client's legal standing, capabilities, and personal conduct. The commodity's
next step is to use signal analysis. Identify and mitigate the bank's risks. Finally, during
the loan approval stage, the consultant will submit the application file and appraisal
report to the approval staff for approval before submitting it to the director. Customers
who have the director's permission will sign a loan contract, and the accounting
department will receive the customer's paperwork in order to disburse the loan. However,
the credit officer will continue to watch the consumer to ensure that no symptoms of
fraud are present. Finally, clients must make monthly payments to the bank, including
interest, and will collaborate with accountants to collect a public debt.

CONCLUSION
As a consequence of my extensive study of these organizations and their competitors, I've
concluded that diverse businesses have completely different visions, aims, and ambitions.
They definitely contradict each other. Furthermore, stakeholders are critical to the success
of any company since they play a role in the organization's existence. For instance,
numerous legal forms are utilized by enterprises in Vietnam, and knowing the scope and
size of each entity is critical to avoid misunderstandings. Finally, for huge commerce and
services like TP Bank, a functional management structure is ideal for maximizing
efficiency and optimizing internal workers' working processes.

REFERENCE

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https://portal.vietcombank.com.vn/VCBDigital/2021/BCTN/vi/ (Accessed: April
15, 2023).
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