HPE Primera 600: Replacing a node DIMM

Abstract
This document, which is intended for IT generalists, provides information to help you replace a node DIMM
in an HPE Primera 600 storage system.

Part Number: P23094-002

Published: January 2020
Edition: 2
© Copyright 2019 Hewlett Packard Enterprise Development LP

Notices
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Acknowledgments

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Revision history
Part number Publication date Edition Summary of changes

P23094-002 January 2020 2 Miscellaneous edits.

P23094-001 September 2019 1 First release.

Contents

Initiating the replacement action with the HPE Primera UI...................................... 4

Logging in to the HPE Primera UI..........................................................................................................................................................................4
Initiating HPE Primera hardware component replacement.................................................................................................................... 4

Replacing a node DIMM.................................................................................................... 6

Removing a controller node.......................................................................................................................................................................................6
Removing the controller node lid........................................................................................................................................................................... 7
Removing the DIMM.......................................................................................................................................................................................................8
Installing the DIMM.........................................................................................................................................................................................................9
Replacing the controller node lid............................................................................................................................................................................9
Installing a controller node......................................................................................................................................................................................10
Reconnecting a controller node........................................................................................................................................................................... 11

Completing the service process after component replacement............................. 12

Verifying DIMM replacement........................................................................................ 13

Returning failed hardware............................................................................................ 14

Websites............................................................................................................................15

Support and other resources........................................................................................ 16

Accessing Hewlett Packard Enterprise Support.........................................................................................................................................16
Accessing updates....................................................................................................................................................................................................... 16
Remote support............................................................................................................................................................................................................. 17
Warranty information................................................................................................................................................................................................. 17
Regulatory information............................................................................................................................................................................................. 17
Documentation feedback......................................................................................................................................................................................... 18

3
Initiating the replacement action with the HPE Primera
UI
Replacing a hardware component begins and ends with software - the HPE Primera UI. You use the software to:

• Select the component being replaced.

• Follow the onscreen instructions to prepare for replacement and identify the component's location.
• Wait for confirmation to complete the physical replacement.
• Return to the software after physical replacement is completed to bring the component back into operation.

Logging in to the HPE Primera UI

Prerequisites
• The HPE Primera storage system has been set up and initialized.
• You know the IP address or fully qualified domain name for the storage system.

Procedure

1. Browse to the storage system at https://<IP address or FQDN>.

Tip: Your browser may display a warning regarding the CA certificate for the storage system. The warning is expected
browser behavior. Select the browser option that enables you to continue.

The login screen opens. Enter a user name and password.

2. Click Log in. The Dashboard screen opens.
For more information about the HPE Primera UI, see the HPE Primera UI User Guide.

Initiating HPE Primera hardware component replacement

When replacing any noncosmetic HPE Primera hardware component, you must initiate the replacement from the HPE
Primera UI. This procedure contains the software actions for initiating the replacement, and within the procedure, there
are links to a hardware replacement video and text instructions.

NOTE: The actual component replacement must wait to be completed at the appropriate time during this service action.
Follow this software process that will guide you at the correct time to perform the actual component replacement.

Prerequisites
You are logged in to the HPE Primera UI.

Procedure

1. From the System screen, click System detail.

2. On the right side Actions menu, click Service.

4 Initiating the replacement action with the HPE Primera UI

3. From the Service System screen, choose Repair from the drop-down menu.
4. Select the Component to be replaced.
5. Follow the onscreen instructions using the displayed drop-down menus.
6. When all the displayed menus have been completed, an image is presented showing the Location of the component
or the hardware in which the component is located. For example, components such as the node coin battery, node
DIMM, and node boot drive are located within the controller node. Review the image and confirm that the correct
component has been selected. You can return and change any of the drop-down menu selections.
7. To prepare for the hardware component replacement, click the appropriate link to access the instructional video, text
instructions, or both.

NOTE: The video is an example and does not necessarily show the exact location of the component. Verify the exact
location using the graphic that is depicted near the bottom of the HPE Primera UI.

8. Read and follow all onscreen instructions.

9. Read the Warning instructions that are displayed when replacing certain components.
10. After you have read all instructions and understand the implications, select the check box to confirm, and click
Continue to initiate the service process.
Throughout the replacement process, you are presented with a series of messages to inform you about the status of
the replacement process and to prompt you for necessary actions.

Primera UI message Action

System is in maintenance mode. Alerts will be logged The system is prepared for the hardware component
but will not generate notifications replacement.
System Task: Repair Describes the replacement component and provides a
progress bar of replacement activity.
Waiting for the node to restart When this message is displayed above the progress bar,
you can safely proceed with the hardware component
replacement.

You may encounter the Connection Lost message. This

message is normal and only signifies that the HPE
Primera UI is changing the controller node from which it
is being run. Wait a few minutes before clicking Retry to
resolve the server connection issue. If you get a browser
error message after pressing Retry, you may have acted
too quickly. Give it more time before attempting to
reload the page.

11. When the Waiting for the node to restart message appears, you can begin the hardware component replacement.

Initiating the replacement action with the HPE Primera UI 5

Replacing a node DIMM
Prerequisites
Initiate the replacement process with the HPE Primera UI.

Procedure

1. Remove the controller node.

2. Remove the controller node lid.
3. Remove the DIMM.
4. Install the DIMM.
5. Replace the controller node lid.
6. Installing the controller node.
7. Reconnect the controller node

Removing a controller node

Prerequisites

CAUTION: To prevent outages, data loss or OS issues, verify that the UID LED of the controller node is solid blue
before removing.

• Confirm that the replacement part is present, unboxed, and ready to install.
• Use proper ESD procedures.
• Verify that host multipathing is functional to avoid unnecessary outages.
• Plan the replacement so that the controller node bay is not empty for more than 30 minutes (to avoid overheating).
• Confirm that all cables are clearly labeled for reconnecting to the controller node.

6 Replacing a node DIMM

 Procedure

1. Disconnect the cables attached to the controller node ports and adapters.
2. Remove the controller node from the enclosure.

a. Loosen the controller node handle screws (1).

b. Release and extend the handles outward (2).
c. While supporting the weight of the controller node from underneath, pull it out of the enclosure and place on an
ESD safe mat (3).

Removing the controller node lid

Procedure

1. Press the two black notches at the end of the lid inward (1).
2. With the notches pressed inward, slide the lid away from the face of the node (2).

3. Slowly lift away from the enclosure and set on a flat surface.

Replacing a node DIMM 7

Removing the DIMM
Prerequisites
The controller node has been removed from the rack, placed on a workable space and the lid has been removed.

Procedure

1. Identify the failed DIMM.

Figure 1: 630 DIMM locations

Figure 2: 650/670 DIMM locations

2. Remove the failed DIMM.

a. With your thumb or finger, press outward on the two tabs on the sides of the DIMM (1).
b. Lift the DIMM upwards to remove from the housing (2).
c. Place on the ESD safe mat.

8 Replacing a node DIMM

Installing the DIMM
Procedure

1. Align the key on the DIMM with the slot.

NOTE: The key on the DIMM aligns with the notch on the DIMM housing.

2. Insert the DIMM by pushing downward on the top edge of the DIMM until the tabs on both sides snap into place.

Replacing the controller node lid

Procedure

1. Align the pins on the cover with the slots on the controller node.
2. Slide the cover into place over the controller node and snap into place.

Replacing a node DIMM 9

Installing a controller node
Procedure

1. If necessary, loosen the controller node handle screws (1).

2. Release and fully extend the handles outward (2).

Figure 3: Extending the controller node handles

3. Insert and seat the controller node into the enclosure.

a. Because of the weight of the controller node, provide support underneath. Insert the controller node straight into
the enclosure until it stops and the handles begin to engage (1).
b. Swing both controller node handles inward at the same time. Engage the handles with the controller node screw
holes (2).
c. Tighten the handle screws (3).

10 Replacing a node DIMM

 Figure 4: Installing the controller node

The controller node powers on when it is seated in the enclosure.

Reconnecting a controller node

Procedure

Reconnect all cables to the onboard ports and adapters in the same location recorded on the labels.

Replacing a node DIMM 11

Completing the service process after component
replacement
The software service process resumes when the physical replacement has completed. Completion includes the node
booting and joining the cluster.

Procedure

Track the progress of the service process in the HPE Primera UI.
The service process includes an automatic health check. The HPE Primera UI displays notifications for any issues that
require fixing.

When issues are fixed or there are no issues, the HPE Primera UI displays a green banner message similar to the following.

12 Completing the service process after component replacement

Verifying DIMM replacement
Procedure

Confirm that the green Status LED on the controller node is flashing in synchronization with the other controller nodes.
This LED behavior indicates that the node has joined the cluster (may take up to 10 minutes).

Verifying DIMM replacement 13

Returning failed hardware
Procedure

Follow the return instructions provided with the replacement component.

14 Returning failed hardware

Websites
General websites
Hewlett Packard Enterprise Information Library
https://www.hpe.com/info/EIL
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
https://www.hpe.com/storage/spock
Storage white papers and analyst reports
https://www.hpe.com/storage/whitepapers
For additional websites, see Support and other resources.

Websites 15
Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
https://www.hpe.com/info/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:
https://www.hpe.com/support/hpesc

Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components

Accessing updates
• Some software products provide a mechanism for accessing software updates through the product interface. Review
your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
https://www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
https://www.hpe.com/support/downloads
Software Depot
https://www.hpe.com/support/softwaredepot
• To subscribe to eNewsletters and alerts:
https://www.hpe.com/support/e-updates
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett
Packard Enterprise Support Center More Information on Access to Support Materials page:
https://www.hpe.com/support/AccessToSupportMaterials

16 Support and other resources

 IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.

Remote support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It
provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard
Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard
Enterprise strongly recommends that you register your device for remote support.
If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care information

HPE Get Connected
https://www.hpe.com/services/getconnected
HPE Proactive Care services
https://www.hpe.com/services/proactivecare
HPE Datacenter Care services
https://www.hpe.com/services/datacentercare
HPE Proactive Care service: Supported products list
https://www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
https://www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer information

Proactive Care central
https://www.hpe.com/services/proactivecarecentral
Proactive Care service activation
https://www.hpe.com/services/proactivecarecentralgetstarted

Warranty information
To view the warranty information for your product, see the links provided below:
HPE ProLiant and IA-32 Servers and Options
https://www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise and Cloudline Servers
https://www.hpe.com/support/EnterpriseServers-Warranties
HPE Storage Products
https://www.hpe.com/support/Storage-Warranties
HPE Networking Products
https://www.hpe.com/support/Networking-Warranties

Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage,
Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:
https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Support and other resources 17

 Additional regulatory information
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our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at:
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For Hewlett Packard Enterprise product environmental and safety information and compliance data, including RoHS and
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For Hewlett Packard Enterprise environmental information, including company programs, product recycling, and energy
efficiency, see:
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18 Support and other resources