Professional Documents
Culture Documents
Chapter 9 - Informal Reports (For Student)
Chapter 9 - Informal Reports (For Student)
MULTIPLE CHOICE
Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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d. The findings demonstrate the imperative of selecting a fully qualified and bonded
contractor for the new building project of James, Deloitte, and Wilts, Inc.; that contractor
is Peck Builders.
43. Which of the following sentences demonstrates active-voice verbs?
a. Superior writing skills are required by many employers.
b. Employee use of e-mail was monitored by management.
c. Research indicates a correlation between strong writing skills and promotions.
d. The proposals were carefully reviewed by the screening committee.
44. Mei Yit wants to make sure that she sounds credible in her business report. What should she do to
build her credibility?
a. Discuss only the position that she favors so that her readers don't get confused.
b. Write her personal opinions so that they sound like facts.
c. Tell her readers the source of her information.
d. Mei Yit should do all of these to build credibility.
45. Which of the following represents the best use of language?
a. Most people agree...
b. Some people agree...
c. Seventy-five percent of people agree...
d. All answer choices reflect appropriate language choice.
46. Headings that show the outline of a report are called
a. talking headings.
b. topic headings.
c. functional headings.
d. descriptive headings.
47. Headings that describe the content of a report section are called
a. talking headings.
b. topic headings.
c. functional headings.
d. descriptive headings.
48. Which of the following statements about functional headings is accurate?
a. Functional headings are useful for complex reports.
b. Functional headings provide more information than talking headings.
c. Functional headings are not appropriate for sensitive or controversial topics.
d. Background is an example of a functional heading.
49. Which of the following is a talking heading?
a. IT Outsourcing
b. Savings
c. Cost Savings
d. Projected Cost Savings for IT Outsourcing
50. Melissa is writing a report that will include headings. What should she do to make sure that her
headings are effective?
a. Enclose the headings in quotation marks to make them stand out on the page.
b. Vary same-level headings in terms of physical position and appearance to help the reader
maintain interest in the report.
c. Use headings as antecedents for pronouns to make her report more concise.
d. Include at least one heading per report page.
TRUE/FALSE
Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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1. Business reports are always presented in writing or orally, but they are not presented digitally.
2. The most common type of report in the workplace is the formal report.
3. You will write reports for only one reason: to convey information.
4. Based on their function, business reports typically fall into one of two categories: instructional or
persuasive.
5. An informative report presents data without analysis and recommendations.
6. The direct organization strategy presents the purpose for writing near the beginning of a report.
7. The direct strategy is appropriate when your readers are informed or supportive of your topic.
9. The format for an informal report relies solely on the intended audience.
11. If you are preparing a report in manuscript format for an outside organization, print the report on your
company letterhead.
12. The memo or e-mail format is appropriate for short informal reports that stay within organizations.
15. The first step in preparing a report is to sit down and begin writing immediately; this technique allows
you to capture your best ideas quickly.
16. Identifying your primary and secondary audiences can help you determine your writing style.
17. Primary data result from reading what others have experienced or observed and recorded.
18. Many report writers begin with an analysis of company records and files.
20. Business researchers often use such electronic resources such as mailing lists, discussion boards, social
networking sites, and blogs to conduct research for business reports.
21. Informal business reports generally fall into one of six categories. However, in many instances the
category boundaries overlap and distinctions are not always clear-cut.
22. Informational reports may be personalized or standardized.
Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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26. When your reader may oppose your recommendation, you should begin the report by announcing the
recommendation directly.
27. Feasibility reports answer such questions as Will this plan or proposal work?
29. Formal meeting minutes provide a record of old business, new business, announcements, and reports,
as well as the precise wording of motions.
30. Informal minutes tend to be longer and less well organized than formal minutes, making the informal
minutes more difficult to read.
31. Summary reports are typical in academic settings but rarely used in business settings.
32. The primary purpose of an executive summary is to concentrate on what management needs to know
from a longer report.
33. A formal writing style includes first-person pronouns, contractions, active-voice verbs, shorter
sentences, and familiar words.
34. The audience, purpose, and setting of a message usually determine the use of a formal or informal
writing style, but only a formal writing style will enhance the authority and credibility of a report.
35. Reports are convincing only when the facts are believable and the writer is credible.
36. Although citing sources in a formal report is essential, you do not need to cite sources in an informal
report.
38. Functional headings should be used instead of talking headings in a report when the report discusses a
sensitive or controversial topic.
39. Headings are advantageous only to the reader of the report, not to the writer.
40. You should include at least one heading per report page.
COMPLETION
Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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6. The purpose of a(n)____________________ report is used to tell management whether a nonroutine
project is on schedule.
7. ____________________ or recommendation reports attempt to solve problems by evaluating options
and offering recommendations.
8. A(n) ____________________ condenses the primary ideas, conclusions, and recommendations of a
longer report or publication.
9. When a company must decide whether to proceed with a plan of action, it may require a(n)
____________________ report.
Guffey, Du-Babcock, and Loewy | Essentials of Business Communication, 3rd Asia Edition
© 2016 Cengage Learning ● All Rights Reserved
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