MANAGEMENT 301 EXAM PREP

QUESTION 1 – CHAPTER 7
1.1 DESCRIBE THE ROLE AND IMPORTANCE OF THE TRANSACTION PROCESSING
SYSTEMS – SHOW AND DISCUSS HOW IT SUPPORTS ITS (THE COMPANY IN THE
CASE STUDY) BUSINESS OPERATIONS. (THE TPS IS ALL IN CHAPTER 7 AND IT’S
FUNDAMENTAL TO CHAPTER 7 – the automated processing of custom orders through
the their tps not only accelerates fulfilment but also ensures accuracy) (5)
1.2 EXPLAIN THE FUNCTION OF THE MANAGEMENT INFORMATION SYSTEM (align
answer with case study and provide examples)
- The MIS is instrumental in empowering middle managers… (7)
1.3 DISCUSS THE SIGNIFICANCE OF THE EXECUTIVE INFORMATION SYSTEN IN
STRATEGIC PLANNING IN DECISIONMAKING. (Here we look at how the EIS equips
senior executives…)

QUESTION 2 – (CITY LODGE HOTEL GROUP)

2.1 In the case study one gentleman refers to behavioural changes that had to be managed
across all the hotels in the groups (CHAPTER 9 INNOVATION AND TECHNOLOGY).
(answer should likely involve shifts in the hotel staff used in the daily activities – Lights off,
electrical appliances not in use should be switched off, optimizing heating and cooling
systems.
2.2 ACCORDING TO THE CASE STUDY DISCUSS THE MAJOR BENEFITS THAT
THE HOTEL COULD HAVE WISHED TO ATTAIN WITH THIS CHANGE IN
INITIATIVE. (Change management and sustainability suggests that benefits such as
initiatives like cost savings, corporate reputation, increased competitiveness,
environmental stewardship)
2.3 BASED ON THE CASE STUDY EXPLAIN WHY A CULTURE CHANGE WAS
REQUIRED TO ATTAIN THE HOTELS GROUP CODES GIVE ATLEAST TWO
REASONS FOR YOUR ANSWER (4) (Integration of sustainability into the
operational culture and the ongoing commitment to improvement)
2.4 IDENTIFY AND DISCUSS FOUR FACTORS THAT THE HOTEL HAD TO FOCUS
ON THE ENSURE A CULTURE CHANGE TAKES PLACE – Training and education,
leadership and vision, monitoring and feedback, initiatives and rewards (8)
QUESTION 3 (CHAPTER 17)
3.1 EXPLAIN THE IMPORTANCE OF ETHICAL LEADERSHIP IN PREVENTING
CORPORATE SCANDALS AND HOW ICRAFT VALUES OF GOOD GOVERNANCE
RELATE TO PREVENTING SUCH SCANDALS (CHAPTER 17)
3.2 DISCUSS HOW ETHICAL MANAGEMENT PRACTICES CAN FOSTER AN
ETHICAL ORGANISATIONAL CULTURE – REFERECING THE WAY THINGS ARE
DONE HERE AS MENTIONED IN YOUR TEXTBOOK. (Ethical management play a
pivotal role in fostering ethical organisational culture – people are watching you, you
are watching that you report to, you are watching people who reports to you, and
 there’s diagonal watching what happens so an ethical culture should be fostering in
the business as that culture will cultivate a norm on how things are done here.

3.3 THE NARROW AND BROAD VIEWS OF CORPORATE SOCIAL RESPONSIBILITY

(The narrow view suggest the business only responsibility is to shareholders and the
broad view says that the company have a duty beyond profit making)
3.4 HOW STAKEHOLDER THEORY REDEFINES THE PURPOSE OF THE BUSINESS
AS WELL AS WHY THIS IS RELEVANT TO ETHICAL BUSINESS PRACTICES –
USE THE STEINHOFF CASE AS AN EXAMPLE – (The stakeholder theory redefines
the purpose of a business because it emphasises value creation not just for
shareholders but for all stakeholders – the broad community, customers, employers,
stakeholders and a whole lot of other people that has some sort of interest in the
organisation.

QUESTION 4 – (CHAPTER 18)

4.1 IDENTIFY AND DISCUSS 6 SPECIFIC WAYS IN WHICH GLOBALIZATION AND
TECHNOLOGY ADVANCES PARTICULARLY IN THE 4TH INDUSTRIAL REVOLUTION
ARE INFLUENCING CONTEMPORARY (NOWADAYS) BUSINESS TO CHANGE.
(according to chapter 18 discuss the 6 ways – Stakeholder globalization, technological
advances, radical transformation in the work environment, increased power and demands of
the customer, growing importance of intellectual capital and learning, environmental crisises
all over the world, demographic change) (12)
4.2 EXPLAIN HOW CONTEMPORARY ORGANISATIONS DIFFER FROM TRADITIONAL
ONES IN TERMS OF THEIR STRUCTURE, THEIR FLEXIBILITY, THEIR GLOBAL
SCOPE, THEIR TECHNOLOGICAL INTEGRATION, THEIR WORKFORCE DIVERSITY,
THE NETWORKED OPERATIONS, THEIR APPOACH TO INNOVATION
ACKNOWLEGEMENT AS WELL AS THEIR CUSTOMER FOCUS (DISCUSS EACH
HEADING)
QUESTION 5
DISCUSS THE DYNAMICS OF GROUP AND TEAM DEVELOPMENT WITHIN AN
ORGANISATION (Focus on the difference between groups and teams, the stages of group
development, the behaviour and effectiveness of groups and teams – the variables that
influence it) – USE CONCEPTS OF ORGANISATIONAL CONTEXT, GROUP MEMBER
RESOURCES, GROUP STRUCTURES, GROUP PROCESSES, GROUP TASKS TO
ANALYZE HOW THESE ELEMENTS CONTRIBUTES TO THE EFFECTIVENESS OF
GROUPS AND TEAMS. (groups and teams in achieving organisational goals, the
development of groups within organisations falls predictable series of stages, their behaviour
and effectiveness of groups and teams are influenced by variables and discuss those
variables, group member resources)