Caravelle Hotel

19-23 Lam Son Square, District 1

Ho Chi Minh City, Vietnam
May 25, 2023

Mrs. Janet Goldberg

12603 Renville ST
Lakewood, CA, 90715
United States

Dear Mrs. Goldberg,

Re: Billing Error and Sincere Apologies

I am writing on behalf of the Caravelle Hotel's Customer Service Department to address

your recent complaint regarding the inaccuracies on your last bill. First and foremost, please
accept our sincere apologies for any inconvenience caused by this error.

Upon careful investigation, we have identified the source of the problem. It appears that the
items you mentioned were mistakenly charged to your account instead of Mrs. Jenny
Goldblum's, who was also staying with us during the same period. The items in question
include a bottle of Chardonnay from the mini-bar, a spa treatment, and a dinner at our
renowned Saigon Restaurant.

We deeply regret this oversight and would like to assure you that immediate action has
been taken to rectify the situation. Your account will be promptly credited for the over-
charge, and we will ensure that the correct charges are transferred to Mrs. Goldblum's
account. We understand the importance of accurate billing and apologize for any
inconvenience or confusion this may have caused.

At Caravelle Hotel, we greatly value you as a valued and frequent visitor. Please rest assured
that measures have been implemented to prevent such errors from occurring in the future.
We are committed to providing exceptional service, and your satisfaction remains our
utmost priority.

Once again, we extend our sincerest apologies for the billing error. We truly appreciate your
continued patronage, and we hope to have the pleasure of welcoming you back to the
Caravelle Hotel in the near future.

Should you have any further questions or concerns, please do not hesitate to contact me
directly at [email protected] or our Customer Service team at +84-XX-XXXX-XXXX.

Yours sincerely,

[Your Name]
Customer Service Representative
Caravelle Hotel
 MEMO

Subject: Reminder: Company Email and Internet Usage Policy

Dear Team,

We hope this memo finds you well. The purpose of this communication is to remind
everyone about the company's rules and guidelines regarding the appropriate use of email
and the Internet. It has come to our attention that there has been an increase in personal
email usage during working hours, leading to decreased productivity. Additionally, we
recently experienced a virus attack caused by the download of unauthorized games onto a
company computer. We kindly request your cooperation in adhering to the following rules:

Professional Use: Email and Internet access should be primarily utilized for work-related
purposes. Personal use should be kept to a minimum, limited to breaks or outside working
hours.

Time Management: Please be mindful of the time spent on personal emails or Internet
browsing. It is important to prioritize work tasks and allocate time effectively to ensure
optimal productivity.

Security Measures: Do not download or install any software, games, or applications onto
company computers without prior authorization from the IT department. Such actions can
pose a significant security risk to our network and systems.

Internet Etiquette: Maintain professionalism and adhere to appropriate online behavior

when using company email or accessing the Internet. Be respectful in all forms of
communication and refrain from forwarding or sharing inappropriate content.

Confidentiality: Exercise utmost caution when sending emails or accessing sensitive

information online. Protecting company data and respecting client confidentiality are critical
responsibilities for each team member.

It is essential to recognize that our company's email and Internet resources are valuable
tools to support our work and enhance productivity. By adhering to these guidelines, we can
maintain a secure and efficient digital environment for everyone.

Please take a moment to review the company's Email and Internet Usage Policy, available
on the company intranet. If you have any questions or require further clarification, please
don't hesitate to reach out to the IT department.

Let us all work together to ensure the responsible use of company resources and uphold the
highest standards of professionalism.
Best regards,
[Your Name]
[Your Position/Department]
 1. LGV (large goods vehicle) xe chở hàng cồng kềnh
= HGV (heavy goods vehicle)

2. FCL(Full Container Load) Hàng nguyên container

3.LCL(Less than Container Load) hàng lẻ
4.3PL(Third-party logistics) nhà cung cấp logistic thứ 3
5.HGV(Heavy goods vehicle) xe chở hàng cồng kềnh
6.DC (Distribution centre ) trung tâm phân phối
7.EDI( Electronic data interchange) hệ thống Trao đổi dữ liệu điện tử
8.VAS(Value-added services) dịch vụ giá trị gia tăng
9.RFID(Radio frequency identification) công nghệ nhận dạng bằng
sóng vô tuyến
10. ISO(international standards organization) tổ chức tiêu chuẩn hóa quốc tế
11. GPS Global Positioning System hệ thống định vị toàn cầu
12. Non-Vessel-Operating Common Carriers (NVOCC)nhà cung cấp dịch vụ vận tải
không tàu ( không sở hữu tàu, chỉ làm dịch vụ)
13. FGP(factory gate pricing) giá xuất xưởng
14. JIT = just in time sản xuất kịp thời
15. CRP(continous replenishment product) phần mền Theo dõi sự bổ sung hàng kịp thời
bù lại
16. DSD(direct store delivery) cửa hàng trực tiếp giao hàng
17. CM(Category management) q/lý sản phẩm theo chủng loại
18. VMI( vendor - mangered inventory) q/lý hàng tồn kho bởi nhà cung ứng
19. QR(quick response) phần mềm phản hồi kịp thời
20. POS (Point of Sale) điểm bán ( kinh doanh), nơi tính
tiền( ngân hàng)
21.