WHAT WE DO
Evernex
Independent End-to-end 35+ years 29 160+ Over 200,000
Global IT Life data center
Services maintenance
OUR VISION
“
driving innovation
in third-party IT maintenance world-class,
replacement solutions that are
cost-effective and sustainable.
„
750,000+ ITEMS in stock
33,000+ ITEMS references
176 M
5,000+ 160+ 29 330+
KEY SERVICES
SPaaS™ IT
SPare as a Service
Maintenance
A FULL RANGE OF ADDITIONAL SERVICES
Data Center
Library & Equipment Secure
Leasing Removal Recycling
Tape Drive Repair Rental Data Disposal
& Relocation
SINGLE POINT OF CONTACT
A Single Point Of Contact Technical Spare Parts
(SPOC) Support Management
Reporting
et QoS Software
▪ Measurement Assistance
▪
▪
Preventive On-Site
▪ Maintenance Engineering
Supervision
&
Monitoring
IT MAINTENANCE OFFERS
truly cost-effective expertise
Provision of
24 x 7 help Problem On-site Project
OFFERS Diagnosis an action Spare parts
desk access analysis intervention reporting
plan
Spare
Management
Remote
Support
Remote +
Spare
Support
Full Support
On-demand
Support
SERVICE LEVEL AGREEMENTS
tailored SLA
CALL LOGIN ONSITE
SLA WINDOW
PHONE RESPONSE TIME INTERVENTION WINDOW
INTERVENTION
BRONZE BD & H
BRONZE 24 X 7
SILVER
GOLD
PLATINUM
IT MAINTENANCE PROCESS
INTERNATIONAL SUPPORT CENTER AVAILABLE HIGHLY STRUCTURED SYSTEM FOR THE PROCESSING OF
24 X 7 X 365 TICKETS/CALLS
Serial No. Ticket No.
Ticket
Log Incident Symptoms Case Summary
Opening
Contract Assigned
No. Evernex
engineer's
contact details
Preliminary Onsite Job Onsite
Action Plan Analysis
Report Dispatch
Engineers Spares
Customer Satisfied
Ticket Closing
Request
RCA (Root Cause
Analysis), recheck Ticket Closed
! Customer Claim and demo
WEB INTERFACE FOR THE FOLLOW-UP OF TICKETS DIRECTLY WITH CLIENTS
GLOBAL IMPLEMENTATION PROCESS
standardized implementation processes
Purchase Order
Reception
TREATMENT OPERATIONAL PHASE
INITIAL DEFINITION OF BUFFER STOCK SENDING GOVERNANCE
MAPPING DOCUMENTATION TESTS
AGREEMENT BUFFER STOCK SHIPMENT SLA MEETING
Audit of sites Purchase Original Shipment Meeting process
certificates
SN list Test Customs Intervention test
Verification of Packaging Distribution On-site
configurations intervention test
Storage
2 TO 6 WEEKS (DEPENDING ON GEOGRAPHICAL SCOPE OR TECHNICAL CONSTRAINT)
MULTI-VENDOR HARDWARE EXPERTISE
Certification and expertise in IT infrastructure assets
MULTIVENDOR HW EXPERTISE
Server* Workstation* Storage* Network* Library*
▪ HP Proliant servers ▪ HP XW class ▪ HP Storageworks MSA ▪ CISCO Wireless ▪ OVERLAND NEO
▪ HP Integrity servers ▪ HP Z class ▪ HP Storageworks EVA ▪ CISCO Switches ▪ QUANTUM Scalar
▪ HP Alpha servers ▪ HP Vizualise B & C class ▪ HP Storageworks Pclass ▪ CISCO Routers ▪ QUANTUM ADIC
▪ DELL PowerEdge servers ▪ DELL Optiplex ▪ HP XP ▪ CISCO Datacenter Switches ▪ TANDBERG DATA
▪ FUJITSU Primergy ▪ DELL Vostro ▪ CISCO Security ▪ DELL Powervault
driving innovation
▪ HP 3PAR
▪ FUJITSU Primepower ▪ DELL Precision ▪ DELL PowerVault ▪ CISCO Storage Networking ▪ STORAGETEK
▪ IBM P series ▪ LENOVO ThinkStation ▪ DELL EqualLogic ▪ JUNIPER Switches ▪ HP Storageworks MSL
▪ IBM X series ▪ JUNIPER Netscreen SRX ▪ IBM TS family
in third-party IT maintenance world-class,
▪ DELL Compellent
▪ IBM Blade centers ▪ IBM DS series ▪ JUNIPER Security
▪ CISCO servers ▪ F5 Load Balancer
▪ IBM Storwize family
▪ LENOVO X series ▪ HP Procurve
replacement solutions that are
▪ IBM XIV series
▪ HP 3Com
▪ HITACHI AMS ▪ DELL PowerConnect
▪ HITACHI USP / VSP ▪ EMC Connectrix
cost-effective and sustainable.
▪ EMC Clariion
„
▪ EXTREME NETWORK Summit
▪ EMC Isilon ▪ EXTREME NETWORK
▪ EMC DataDomain BlackDiamond
▪ EMC VMAX ▪ BROCADE B series
Evernex expertise grows every ▪
▪
EMC VNX
EMC SYMETRIX
▪ BROCADE Backbone
▪ BROCADE M series
day, to support the changes in ▪ NETAPP FAS ▪ FOUNDRY
MULTIVENDOR
IT. HW EXPERTISE ▪
▪
▪
NETAPP V-series
FUJITSU FiberCat
FUJITSU Eternus
Over 160 countries covered
ACTIVE CONTRACTS
MIDDLE
AMERICAS EUROPE AFRICA APAC
EAST
▪ Argentina ▪ Albania ▪ Luxembourg ▪ Algeria* ▪ Rwanda ▪ Armenia ▪ Afghanistan
▪ Belize ▪ Austria ▪ Macedonia ▪ Angola ▪ Senegal ▪ Azerbaijan ▪ Australia*
▪ Bolivia ▪ Belarus ▪ Malta ▪ Benin ▪ Seychelles ▪ Bahrain ▪ Brunei
▪ Brazil* ▪ Belgium* ▪ Moldova ▪ Botswana ▪ Sierra Leone ▪ Egypt* ▪ Cambodia
▪ Canada ▪ Bosnia & Herz. ▪ Monaco ▪ Burkina Faso ▪ South Africa* ▪ Georgia ▪ China
▪ Chile* ▪ Bulgaria ▪ Netherlands ▪ Cameroon ▪ Swaziland ▪ Iraq ▪ Hong Kong*
▪ Colombia ▪ Croatia ▪ Norway ▪ Chad ▪ Tanzania ▪ Israel ▪ India
▪ Costa Rica ▪ Cyprus ▪ Poland* ▪ Congo - Brazzaville ▪ Togo ▪ Jordan ▪ Indonesia
▪ Ecuador ▪ Czech Republic ▪ Portugal ▪ Congo - Kinshasa ▪ Tunisia ▪ Saudi Arabia ▪ Japan*
▪ Guatemala ▪ Denmark ▪ Romania ▪ Djibouti ▪ Uganda ▪ Kuwait ▪ Kazakhstan
▪ Guyana ▪ Estonia ▪ Russia ▪ Gambia ▪ Zambia ▪ Lebanon ▪ Kurdistan
▪ French Guiana ▪ Finland ▪ Serbia* ▪ Ghana ▪ Zimbabwe ▪ Oman ▪ Laos
▪ Honduras ▪ France* ▪ Slovakia ▪ Ivory Coast ▪ Pakistan* ▪ Macau
„
▪ Martinique ▪ Germany* ▪ Slovenia ▪ Kenya ▪ Qatar ▪ Malaysia*
▪ Mexico* ▪ Greece ▪ Spain* ▪ Libya ▪ Turkey* ▪ Mongolia
▪ Panama ▪ Hungary ▪ Sweden ▪ Madagascar ▪ United Arab ▪ Myanmar(Burma)
▪ Paraguay ▪ Ireland ▪ Switzerland ▪ Malawi Emirates* ▪ New Caledonia
▪ Peru ▪ Italy* ▪ United Kingdom* ▪ Mali ▪ Yemen ▪ New Zealand
▪ EI Salvador ▪ Kosovo ▪ Ukraine ▪ Morocco* ▪ Philippines
▪ United States* ▪ Latvia ▪ Mozambique ▪ Singapore
▪ Uruguay ▪ Lithuania ▪ Niger ▪ South Korea
▪ Venezuela ▪ Nigeria* ▪ Taiwan
▪ Reunion Island ▪ Thailand*
▪ Timor Leste
▪ Hawaii
▪ Vietnam
* Subsidiaries We are also able to find solutions in almost all other countries.
IT Life Services 14
THE EVERNEX DIFFERENCE
Unrivaled worldwide Multi-vendor
Independent
and flexible
Unique sourcing maintenance service
of spares parts
Customized
