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GE a New Way Forward_HW Case BPS (1)
GE a New Way Forward_HW Case BPS (1)
DAVID COLLIS
HAISLEY WERT
GE also set the gold standard for American management in executive training, strategic planning,
quality initiatives, and portfolio selection. GE founded the oldest corporate university in the U.S. in
1956.5,6 Its venerated Crotonville, New York residential training center served to “inspire, connect, and
develop” high-achieving leadership.7 The 60-acre bucolic campus convened executives from around
the globe, including attendance for twelve weeks for the center's flagship advanced management
course.8 The company also led major trends in strategic planning, from the introduction of the Strategic
Business Unit structure in the 1960s and 1970s to a dramatically streamlined, delayered approach in
the 1980s and 1990s.9 Further, GE set cross-industry benchmarks for quality through its acclaimed Six
Sigma program. Launched in 1996, this aimed to slash defect levels to 1/10,000 and lower quality costs
by $8 to $12 billion.10 Its later evolution to a lean enterprise in the first decades of the 2000s signaled a
shift towards agility and resilience.11 The company’s original approach to portfolio configuration led it
to expand from its “electricity” core into adjacent businesses. Organic growth and invention turned
into a strategy of mergers and acquisitions that opened the era of GE as a “conglomerate.” The
progression of the portfolio from products into services, including financial services, towards the end
of the 20th century completed GE’s business evolution. With a track-record of excellence and
adaptation, GE represented the epitome of American management to which competitors aspired.
By the time award-winning “Manager of the Century” Jack Welch retired from his position as CEO
in 2001, GE’s market capitalization was over $410 billion (Exhibit 1).12,13 That peak was never
surpassed, and the subsequent decline tested company leadership. Welch’s hand-picked successor
CEO Jeffrey Immelt oversaw GE’s near-bankruptcy in 2008 and warranted SEC penalties for
misleading investors between 2015 and 2017.14,15,16 Media critiqued his replacement, John Flannery,
for lacking urgency as he slashed the company’s once-coveted dividend in half.17 After another Board
Professor David Collis and Research Associate Haisley Wert prepared this case. This case was developed from published sources. Funding for the
development of this case was provided by Harvard Business School and not by the company. HBS cases are developed solely as the basis for class
discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management.
Copyright © 2022 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685,
write Harvard Business School Publishing, Boston, MA 02163, or go to www.hbsp.harvard.edu. This publication may not be digitized, photocopied,
or otherwise reproduced, posted, or transmitted, without the permission of Harvard Business School.
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723-373 GE: A New Way Forward?
intervention, H. Lawrence Culp became the first outsider CEO in the company’s history.18 With a
changing landscape that had rendered Welch’s handbook outdated and recent leadership that had been
heavily criticized, Larry Culp faced looming strategic challenges.19 Would his financial, managerial,
and structural transformation empower long-term value creation? (See Exhibits 1–5).
GE then trailblazed inventions that fundamentally changed daily life. The company developed the
first electric locomotive in 1893, X-ray machine in 1896, voice radio broadcast in 1906, electric home
appliances in 1922, home television in 1927, moldable plastic in the 1930s and 1940s, the American jet
engine in 1941, commercial nuclear power plant in 1957, lasers in 1962, and medical imaging devices
in 1976.25
Throughout the decades, hundreds of companies remade themselves in the structural image of
GE.26 In the 1930s and 1940s, GE led the trend towards centralization. Subsequently, CEOs Ralph
Cordiner (1950–1963) and Fred Borch (1963–1972) led pushes toward decentralization to confront the
“profitless growth” of the 1960s.27 To do so, they implemented two key changes. First, Cordiner
identified GE’s largest limitation as a lack of managerial capacity. To equip management with the
agency and shared cultural values needed for decentralization, he founded GE’s training center at
Crotonville.28 The estate, one hour north of New York City, quickly became an epicenter of cultural
values and leadership know-how, even as GE expanded its training initiatives worldwide.29 By the
2010s, GE invested about $1 billion annually in professional development across all levels of the
organization.30 Other large companies followed by establishing their own corporate training centers.31
The second major change to facilitate decentralization was the creation of Strategic Business Units each
with P&L responsibility, which reduced the number of businesses reviewed by the CEO from 190 to
43. To further reduce corporate involvement in business plans, the company’s seventh CEO, Reginald
Harold Jones (1972–1981) added an additional organizational layer, sectors.32
When Reginald Jones passed the torch to his mentee Jack Welch in 1981, GE was in solid standing.
Reginald Jones had just won the title of “Most Influential Man in Business” from the U.S. News &
World Report in 1980. Under his eight-year stead, GE revenues had more than doubled, from $10
billion to $22 billion.33 But that was only the beginning.
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GE: A New Way Forward? 723-373
accolades to match. Fortune magazine dubbed him the “Manager of the Century” and the Financial
Times had honored GE with the title of the “World’s Most Respected Company” for the previous three
years.34 The GE that Welch bequeathed was global and had expanded beyond its traditional
manufacturing realm into financial services and entertainment. 35 Significantly, with a 23% per annum
shareholder return over his tenure, investors regarded GE stock as the gold standard.36
GE’s 1981–2001 era was characterized by Jack Welch’s results-driven and blunt leadership style.
‘Neutron’ Jack did not win his achievements through instant likeability.37 His pejorative moniker was
derived from the Neutron bomb which eradicated people but left physical structures unharmed.38 Even
so, Welch’s approach earned approval with oft-repeated aphorisms exemplifying his principles: “Face
reality,” he directed. “Change, before you have to.”39 For Welch, bureaucracy was the enemy and
targeted action was the means to control GE’s destiny.
“Fix, Sell, or Close” To drive performance, Welch challenged each of the 43 Strategic Business
Units to secure the #1 or #2 spot in their industry. 40 If they did not or could not outline a way achieve
market leadership, they were to be disposed of. Between 1981 and 1990, GE sold more than 200
businesses for over $11 billion, while making over 370 acquisitions to the tune of $21 billion. 41
Personnel Reductions Welch also ordered significant staff cuts at all levels. The halving of the
200-person strategic planning group symbolized the overhaul at corporate headquarters. In 1986, he
fired or replaced 12 of the 14 business heads to ensure that all those remaining had an iron-clad
commitment to GE values. Even accounting for acquisitions, total employee numbers decreased from
404,000 in 1980 to 292,000 in 1989.42
Confronting Bureaucratic Processes Welch tossed the strategic planning system that had
been a Hallmark of Reginald Jones’ tenure. He replaced it with a five-page playbook for “real time
planning.” The concise document answered one question per page. It addressed the market,
competitive landscape, GE’s current response, the largest anticipated challenge in the three-year
medium term, and GE’s game plan to attack that challenge. To further simplify unwieldy decision and
reporting lines, Welch got rid of the sector level hierarchy and reduced the number of reporting levels
from nine to, in some instances, four. This change cleared the way for all businesses to report to the
CEO. Additionally, he changed budgeting benchmarks: rather than gauging against past performance,
the new budget system set goals against external market metrics.43
“Work Out” In Fall 1988, Welch devised the “Work Out” program to systematically solicit and
implement bottom-up, action-ready proposals.44 “Work Out” was a two-to-three-day forum where
anywhere from 20 to 100 participants in a business presented rapid-fire proposals in response to a pre-
defined challenge. The manager was required to provide a clear decision on the spot, whether it be yes,
no, or a request for specific further information and a decide-by date. Proposals were implemented
within 90 days, with monthly check-ins between the ‘agents’ and ‘drivers.’45
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723-373 GE: A New Way Forward?
Going Global In 1987, Welch refined the “#1 or #2” ultimatum: businesses must not only lead
in the domestic market, but the global market. He campaigned for a series of international deals,
promoting the President of GE Europe Paolo Fresco to membership in the four-person corporate
executive office. Jack Welch also steered regional investments during their economic downturns. In
Europe between 1989-1995, GE made $17.5 billion in investments, in Mexico in 1995 he acquired sixteen
companies within six months, and in Japan from 1997-1998, GE acquired $15 billion of companies.
Between 1993 and 1998, international sales almost doubled to $42.8 billion.46
Stretch Goals From the beginning of the decade, Jack Welch promoted stretch goals to managers
that were set alongside standard budget targets. Emphasizing that they were to be challenging yet
attainable goals even if they did not have a clear pathway to be reached, they promoted organizational
efficiency and creative empowerment and yet were not punishable if not achieved. 49
Moving into Services By 1995, middle managers convinced Welch of a realization that he called
a “punch in the nose”—that the service sector was too big an opportunity to miss. GE then pivoted to
aggressively pursue services. By providing maintenance support and productivity insights for
customers’ existing physical assets, such as airplanes and hospital equipment, GE services achieved
$10 billion in revenue just three years after its launch.50 The prime example became jet engines which
were now sold as “flight hours” rather than as a capital good.
In parallel, GE moved aggressively into financial services with the growth of GE Capital, which
encompassed international real estate assets, a commercial American lending business and a sponsor
finance business. At its height, GE Capital accounted for 60% of the company’s earnings51 having
grown voraciously from its 1950s origins financing consumers' appliance purchases.52 GE Capital’s
competitive advantage had been its symbiotic relationship with GE product divisions and its triple-A
credit rating that shaved the cost of capital to be the lowest in the financial services industry. 53
Additionally, as GE was not technically a bank, it avoided regulations that restricted competitors.54
Last but not least, GE Capital provided funds to smooth quarterly earnings reports—from selling part
of a parking lot on the day before the quarter's close, to selling and rebuying assets on days that
straddled the report. None the wiser, Wall Street had lauded the resulting steadiness in GE's results. 55
Six Sigma In 1995, Jack Welch implemented a Six Sigma program to make quality the backbone
of GE and so reduce the cost structure. Through compulsory training, every employee had to become
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GE: A New Way Forward? 723-373
certified within three years. By 2000, Six Sigma had generated $2.5 billion in savings56 while between
1995 to 1999, GE’s operating profit margin grew from 14.4% to 17.3%.57
Next, during the 2008 Financial Crisis, GE nearly went bankrupt. At the epicenter of the turmoil
was GE Capital. To avoid bankruptcy in October that year, Warren Buffet kept GE afloat with $3 billion
in funding and the company announced that it would sell $12 billion in common stock. The need for
the infusion was utterly unexpected. Less than a week prior, Immelt confidently told a Wall Street
analyst that GE felt “very secure about how the funding looks." But Immelt missed the warning signs
that triggered Bear Sterns’ collapse, and when the market froze, GE Capital could not buy nor sell
financial assets at the end of the quarter, causing it to miss profit targets by $700 million. 62 Investors
expressed outrage at GE’s newly-revealed smoothing practice, and GE’s stock slid 42%.63 Meanwhile,
the 2010 Dodd-Frank Act deemed GE a “Systematically Important Financial Institution,” which placed
GE under the purview of new regulations.64 That year, although GE was still the “world’s biggest
company” according to Forbes, its revenue, profit, and stock market valuation dipped.65
Another emblematic event in Immelt’s attempt to build advantage through building GE’s scale was
the $10.6 billion acquisition of the Alstom power business in November 2015.66 GE's largest acquisition
in history, Immelt believed the deal would center GE Power as the future of the company and make
the pivot away from GE Capital possible. Immelt's confidence even led the unit's head, Steve Bolze, to
pitch a CAGR of 5%, well above the global benchmark and just before a substantial market decline as
renewables replaced traditional gas and coal power plants. Challenged to integrate Alstom, which was
laden with surplus employees and cumbersome assets that were protected under French law, 67 GE
Power sold receivables to GE Capital and incentivized customers to extend their contracts for a
discount, in order to prolong the appearance of growth.
Immelt’s management of the power division sowed the seeds for future SEC charges and dividend
cuts. In October 2018, GE incurred a $22 billion dollar goodwill impairment charge for its acquisition
of Alstom and the downturn in the power market.68 The charge necessitated Immelt’s successor cutting
the dividend from 12 cents to 1 cent per share.69 In 2020 the SEC leveled a $200 million charge against
GE for misleading investors over the performance of its power and insurance divisions.70
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723-373 GE: A New Way Forward?
while selling off $260 billion in assets from GE Capital over the course of two years, beginning in 2015.72
Yet, in 2017, under pressure from the board, Immelt announced his preemptive retirement. During the
span of his tenure, GE’s total return to shareholders (including dividends) was about 12%, while that
of the S&P 500 was 192%.73
After cutting $1 billion in costs in the industrial sector, Flannery informed analysts, “we’ve
described 2018 as a reset year.”77 In April, he restructured the Board, bringing the members down from
18 to 12, and selected those who would spur debate rather than repeat the affable consensus under
Immelt. Half of the pre-existing members left, and Flannery welcomed three new members, including
former CEO of Danaher, Larry Culp. Flannery convened 50 board meetings and calls in one year,
iteratively making and reconsidering decisions. 78 In June 2018, Flannery announced a breakup: GE
would sell its healthcare, transportation, and oil and gas units, divesting its majority 62.5% stake in
Baker Hughes. The company would slash debt and further shrink GE Capital while deepening GE’s
presence in the power and energy sector. These decisions brought Flannery’s year-long strategic review
to a close and aligned with analyst recommendations from one year prior.79 During those 12 months,
GE’s stock value had halved.
Earlier, on January 16, 2018, Flannery announced the most shocking finding from his company-
wide review. GE faced a $9.5 billion charge on reinsurance contracts and was required to set aside $15
billion in reserves until 2024. Although GE had long stopped issuing new insurance contracts and had
largely exited insurance after 2006, some risky contracts in long-term care remained. As the year
continued, the power division’s profits declined 58%, having only sold 19 gas turbines compared with
41 the previous year. 80 Flannery candidly told the investors that addressing the years of unclear reports
in GE Power would be a “multiyear fix, with some volatility.”81 The Dow Jones finally dropped GE
from its ranks in June 2018 after 111 years.82 By the last week in September, GE stock was at its lowest
in nine years.83
On October 1, 2018, GE communicated to the public that it would write down "substantially all" of
GE Power's goodwill.84,85 That very day, the board forced Flannery’s resignation effectively
immediately, to internal and public surprise alike.
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GE: A New Way Forward? 723-373
originally adapted from Japan's Toyota Motor Corporation. It took the form of the Danaher Business
System (DBS) which bore some similarities to Welch's scrupulous Six Sigma program from the 1990s.89
Up for Sale
Culp faced a tall task: he needed to swiftly raise capital by selling assets, re-establish confidence in
GE's finances, and develop a sustainable business portfolio. In many ways, he faced the most difficult
situation of any GE CEO to-date.90 By December 2018, GE’s market capitalization had shrunk to $70
billion, down nearly half a trillion dollars from its peak.91 But Culp soon turned the tide. On December
13th, J.P. Morgan bumped up its rating on GE from “underweight” to “neutral.” By year’s-end, GE had
slashed debt by completing the sale of its stake in Baker Hughes, an oilfield-services company, and GE
Transportation.92 In February 2019, Culp announced the sale of GE Healthcare's "crown jewel,"
BioPharma, to Danaher for $21 billion. The deal deferred Flannery's plans to spinoff Healthcare while
further relieving some of GE's debt.93
Culp attacked debt by enlisting management of all the business units to scour their processes for
opportunities to end operational slowdowns, reduce costs, or improve cash flow. Accordingly, he
further decentralized GE, transferring resources and decision-making responsibilities from
headquarters to business units. He equipped all levels of the company to call out inefficiencies through
lean management techniques and training. For four days in June, Culp corralled almost 50 business
heads into a lean workshop, where they took to the factory floor to track nitty-gritty details and spot
opportunities. Culp himself was no stranger to walking the factory floor. Since assuming the top spot,
Culp travelled frequently for day-and-a-half-long sessions with GE units, factory visits, and trade
shows with customers.94 By teaching employees that attending to even the smallest details could create
value, Culp emphasized the usage of Kaizen to shape bottom-up decisions and Hoshin Kanri, or policy
development, to channel high level initiatives.95
These trainings quickly spurred results. In a GE Power factory in Greenville, South Carolina,
executives modelled the production path of a steel turbine blade. The blade covered nearly 3 miles
during its 85-day production period. By rearranging the machines sequentially and updating
equipment to prevent in-progress pileups, the blade's new journey was cut to 165 feet over a 49-day
production period.96
As much as lean management was a shift in processes, it was also a cultural shift. In Culp's first
three years as CEO, he changed 15 of the top 20 executives, with at least five being outsiders. Although
GE still emphasized leadership training, the locus shifted to factories and fieldwork. Culp affirmed,
"There's a lot that we're doing internally to make sure that we are developing the talent that GE needs
going forward."97
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723-373 GE: A New Way Forward?
In July 2022, GE made public the names of the new companies; each bore the original GE namesake
(See Exhibits 5–7). The healthcare company would be GE HealthCare. The new energy company—
combining its existing GE Renewable Energy, GE Power, and GE Digital units—was to become GE
Vernova. The remaining aviation company would become GE Aerospace.104
Culp argued that the split would create long-term value for workers, society, and shareholders
alike. As three separate companies, each would be able to have laser-sharp focus on their particular
industries, allocate funding based on their needs, and be strategically nimble to respond to changing
market conditions.105 With greater focus, each could improve operational performance by slashing
overhead costs and homing in on customer needs. Finally, financial flexibility would empower the
companies to pursue growth opportunities.106
Three Independent Companies GE HealthCare would include GE's medical equipment unit
that produced scanners and ultrasound equipment.107 GE planned to retain ownership of a 19.9% stake
in GE HealthCare, while GE HealthCare would sell debt securities to reduce GE's debt. In January 2022,
Peter Arduini became the new President and CEO.108
GE Vernova's name evoked connotations of a new green era, stemming from 'verde', the Spanish
word for 'green', and 'nova', the Latin word for 'new.'109 GE expected that it would attain mid to high
single digit margins, while beating out low growth rates in the sector. Scott Strazik, the CEO of GE
Power, was slated to lead the new GE Vernova.
GE Aerospace would remain after the spinoffs of GE HealthCare and GE Vernova. It would be
responsible for the assets and liabilities of its predecessor, including the insurance contracts. 110 Margins
could reach up to 20%.111 GE Aerospace planned to pursue both organic and inorganic growth paths
to fulfil its goal of decarbonizing flight. In February 2022, GE Aviation announced that Boeing would
join a GE–NASA partnership established the previous November to trial a hybrid-electric single-aisle
airplane. This supported GE's pledge to be carbon neutral by 2030 and net zero by 2050.112 John Slattery
was initially to continue in his role as CEO of GE Aviation until the spinoff, at which point Larry Culp
would take over. However, in July 2022, GE announced that Larry Culp would become the GE Aviation
CEO effective that day, in addition to his duties as Chairman and CEO of GE. Slattery became the Chief
Commercial Officer, where he would continue when GE Aviation became GE Aerospace.
The Future of GE GE anticipated that the split would revive its share price. Culp argued, "The
company has been underinvested by major shareholders who might prefer aviation, health care, or
energy to a broad conglomerate."113 To start the share price off on new footing, in September 2021, GE
completed a rare eight to one reverse stock split. Analysts were lukewarm in their reaction to the news
of the split. Saree Boroditsky of Jeffries recommended that investors hold the stock believing the split
would increase accountability. Boroditsky cautioned that the future GE's natural-gas power generation
was a "melting ice cube" in the current climate, but it might be able to be overcome through its wind
energy operations. Stephen Tusa of J. P. Morgan also recommended a hold. He advised that GE's wind
energy business was not as strong as investors' expectations. "One thing is certain," Tusa warned, "GE
will continue to be a turbulent company with plenty of shareholders watching its every move." 114
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GE: A New Way Forward? 723-373
500
400
300
200
100
0
Mar-11-1994
Mar-11-1995
Mar-11-1996
Mar-11-1997
Mar-11-1998
Mar-11-1999
Mar-11-2000
Mar-11-2001
Mar-11-2002
Mar-11-2003
Mar-11-2004
Mar-11-2005
Mar-11-2006
Mar-11-2007
Mar-11-2008
Mar-11-2009
Mar-11-2010
Mar-11-2011
Mar-11-2012
Mar-11-2013
Mar-11-2014
Mar-11-2015
Mar-11-2016
Mar-11-2017
Mar-11-2018
Mar-11-2019
Mar-11-2020
Mar-11-2021
Source: General Electric Historical Capitalization, Capital IQ, Inc., a division of Standard and Poor’s.
This document is authorized for use only in Sebrek Szabolcs 's Business Policy and Strategy 23/24/2. at Corvinus University of Budapest from Mar 2024 to Sep 2024.
723-373 -10-
For the Fiscal Period Ending on 12/31: 1995 2000 2005 2010 2015 2020
Source: General Electric Income Statement, Capital IQ, Inc., a division of Standard and Poor’s.
This document is authorized for use only in Sebrek Szabolcs 's Business Policy and Strategy 23/24/2. at Corvinus University of Budapest from Mar 2024 to Sep 2024.
723-373 -11-
This document is authorized for use only in Sebrek Szabolcs 's Business Policy and Strategy 23/24/2. at Corvinus University of Budapest from Mar 2024 to Sep 2024.
723-373 -12-
Source: General Electric Balance Sheet, Capital IQ, Inc., a division of Standard and Poor’s.
This document is authorized for use only in Sebrek Szabolcs 's Business Policy and Strategy 23/24/2. at Corvinus University of Budapest from Mar 2024 to Sep 2024.
GE: A New Way Forward? 723-373
7.92 10.78
5.89
14.86
11.85
7.78
6.80
8.65
37.51
47.04
37.86
16.90
13
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723-373 GE: A New Way Forward?
7.25
22.04
15.67
17.59 18.01
Exhibit 6 Selected GE Business Units 2020 and 2019 Net Earnings Before Depreciation and
Amortization
Source: Lee Samaha, "Here's What General Electric's Big Split Means For Investors," Nasdaq,
https://www.nasdaq.com/articles/heres-what-general-electrics-big-split-means-for-investors-2021-11-13, accessed
August 2022.
14
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GE: A New Way Forward? 723-373
Source: Whitney Mercer and Tomas Kellner, "A Defining Moment: GE to Form 3 Industry-Leading Public Companies Focused
on Aviation, Healthcare, and Energy," GE, November 9, 2021, https://www.ge.com/news/reports/a-defining-
moment-ge-to-form-3-industry-leading-public-companies-focused-on-aviation, accessed August 2022.
15
This document is authorized for use only in Sebrek Szabolcs 's Business Policy and Strategy 23/24/2. at Corvinus University of Budapest from Mar 2024 to Sep 2024.
723-373 GE: A New Way Forward?
Source: "GE Plans to Form Three Public Companies Focused on Growth Sectors of Aviation, Healthcare, and Energy," GE,
November 9, 2021, https://www.ge.com/news/press-releases/ge-plans-to-form-three-public-companies-focused-
on-growth-sectors-of-aviation, accessed August 2022.
16
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GE: A New Way Forward? 723-373
Endnotes
1 Steve Schaefer, “The First 12 Dow Components: Where Are They Now?,” June 15, 2011,
https://www.forbes.com/sites/steveschaefer/2011/07/15/the-first-12-dow-components-where-are-they-
now/?sh=1beb7846b032, accessed October 2021.
2 Sarah Hansen, “The Rise and Fall of General Electric,” Investopedia, September 24, 2021,
https://www.investopedia.com/insights/rise-and-fall-ge/, accessed October 2021.
3 Sarah Hansen, “The Rise and Fall of General Electric,” Investopedia, September 24, 2021,
https://www.investopedia.com/insights/rise-and-fall-ge/, accessed October 2021.
4 Eric Owles, “G.E.’s History of Innovation,” New York Times, June 12, 2017,
https://www.nytimes.com/2017/06/12/business/general-electric-history-of-innovation.html, accessed October 2021.
5 “How GE Builds Global Leaders: A Conversation with Chief Learning Officer Susan Peters,” Wharton University of
Pennsylvania, May 12, 2020, https://knowledge.wharton.upenn.edu/article/how-ge-builds-global-leaders-a-conversation-
with-chief-learning-officer-susan-peters/, accessed December 2021.
6 Seth Stevenson, “How Do You Make Better Managers? The Strange Power of Corporate Jargon,” Slate, June 9, 2014,
https://slate.com/business/2014/06/ges-crotonville-management-campus-where-future-company-leaders-are-trained.html,
accessed December 2021.
7 “How GE Builds Global Leaders: A Conversation with Chief Learning Officer Susan Peters,” Wharton University of
Pennsylvania, May 12, 2020, https://knowledge.wharton.upenn.edu/article/how-ge-builds-global-leaders-a-conversation-
with-chief-learning-officer-susan-peters/, accessed December 2021.
8 Jane Nicholls," Inside Crotonville: GE's Corporate Vault Unlocked," GE, https://www.ge.com/news/reports/inside-
crotonville-ges-corporate-vault-unlocked, accessed July 2022.
9 Francis J. Aguilar and Richard Hamermesh, “General Electric Strategic Position – 1981,” HBS No. 381-174 (Boston: Harvard
Business School Publishing, 1993), p. 2.
10 Christopher A. Bartlett and Meg Wozny, “GE’s Two-Decade Leadership Transformation: Jack Welch’s Leadership,” HBS
No. 399-150 (Boston: Harvard Business School Publishing, 2005), p. 12.
11 Seth Stevenson, “How Do You Make Better Managers? The Strange Power of Corporate Jargon,” Slate, June 9, 2014,
https://slate.com/business/2014/06/ges-crotonville-management-campus-where-future-company-leaders-are-trained.html,
accessed December 2021.
12 Jasper Jolly, “Jack Welch, former GE boss and 'manager of the century', dies at 84,” The Guardian, March 2, 2020,
https://www.theguardian.com/business/2020/mar/02/jack-welch-former-ge-boss-and-manager-of-the-century-dies-at-84,
accessed October 2021.
13 Steve Lohr, “Jack Welch, G.E. Chief Who Became a Business Superstar, Dies at 84,” The New York Times, March 2, 2020,
https://www.nytimes.com/2020/03/02/business/jack-welch-died.html, accessed October 2021.
14 Sarah Hansen, “The Rise and Fall of General Electric,” Investopedia, September 24, 2021,
https://www.investopedia.com/insights/rise-and-fall-ge/, accessed October 2021.
15 Geoffrey Colvin and Katie Benner, “GE Under Seige,” CNN Money, October 15, 2008,
https://money.cnn.com/2008/10/09/news/companies/colvin_ge.fortune/index.htm, accessed October 2021.
16 Jade Scipioni, “Former GE CEO Jeff Immelt on his controversial legacy: ‘I don’t want to hide’,” CNBC, February 23, 2021,
https://www.cnbc.com/2021/02/23/former-ge-ceo-jeff-immelt-talks-about-his-controversial-career.html, accessed October
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17 Michael Sheetz, “Why GE Removed John Flannery as CEO After Little More Than a Year,” CNBC, October 1, 2018,
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723-373 GE: A New Way Forward?
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