Professional Documents
Culture Documents
Accuriopress c2070
Accuriopress c2070
2017.09
Ver.2.1
PP support div.
1.2 Line/Band
1.2.1 Line and uneven density countermeasure flow --------------------------------------------------------- 13
1.2.2 White lines (to sub-scan direction) ------------------------------------------------------------------------ 16
1.2.3 Gloss line caused by fusing paper exit roller ------------------------------------------------------------ 18
1.2.4 Banding in the main scan direction on halftone image printed on thick paper
(Jitter problem) --------------------------------------------------------------------------------------------------------- 19
1.2.5 Line like ripple on image ------------------------------------------------------------------------------------- 22
1.2.6 Waste toner packin ------------------------------------------------------------------------------------------ 23
1.2.7 Darker image up to 44mm from leading edge or after 53mm from white area
(Developing memory) ----------------------------------------------------------------------------------------------- 24
1.2.8 Lines or banding to the main scan direction (CD) due to speed difference
between 2nd transfer and fusing ------------------------------------------------------------------------------- 25
1.2.9 Image got blurred affected by ozone (cyclic white band) ------------------------------------------- 27
1.2.10 Photoconductor (Drum) memory ------------------------------------------------------------------------ 28
1.2.11 Developing screw mark ---------------------------------------------------------------------------------- 30
1.2.12 Lines or banding on image due to speed change (shock noise) -------------------------------- 33
1.2.13 Developing roller (44mm) cycle banding (different density) -------------------------------------- 42
1.2.14 Irregular darker or lighter density band appears after leaving machine under high humidity
environment ------------------------------------------------------------------------------------------------------------ 43
1.2.15 Jittering lines at trailing edge ---------------------------------------------------------------------------- 44
1.2.16 8mm interval FD lines ------------------------------------------------------------------------------------- 45
1.2.17 Density change by static electricity --------------------------------------------------------------------- 46
1.2.18 FD Lines and Banding ------------------------------------------------------------------------------------- 48
1.2.19 5mm cycle density difference caused by the fusing unit ------------------------------------------ 51
1.2.20 Color lines in CD at 13mm from the leading edge -------------------------------------------------- 52
1.2.21 White line due to separation claw mark --------------------------------------------------------------- 54
1.2.22 Gloss band in CD with margin width ------------------------------------------------------------------- 55
1.2.23 Image lacks at the corner of the trailing edge (Soilage in main scan direction (CD) ------- 57
1.3 Others
1.3.1 Image after white part becomes darker (Developing ghost) --------------------------------------- 58
1.3.2 Darker at the trailing edge of image ----------------------------------------------------------------------- 60
1.3.3 Background or toner scattering after continuous low coverage ------------------------------------ 61
1.3.4 How to maintain consistent color during continuous printing ---------------------------------------- 62
1.3.5 Unexpected density drop if "Dens. Adj. Per Paper" set positive (+) value -------------------- 64
1.3.6 Small blank area or color registration error ------------------------------------------------------------ 66
1.3.7 Too high gloss ------------------------------------------------------------------------------------------------- 68
1.3.8 Rough image on the 1st side of duplex ----------------------------------------------------------------- 70
1.3.9 White or color banding at thick paper leading and trailing edges --------------------------------- 71
1.3.10 C-2451, C-2452, C-2453 or C-2454, Low toner density ------------------------------------------ 73
1.3.11 Poor transfer at image front ------------------------------------------------------------------------------ 74
1.3.12 Prevention of the backside soilage --------------------------------------------------------------------- 76
1.3.13 Fainted outline, darker at edge -------------------------------------------------------------------------- 77
1.3.14 Image bacground under high temperature ----------------------------------------------------------- 78
1.3.15 Backside image soilage ----------------------------------------------------------------------------------- 79
1.3.16 Toner is not cleaned at the edge of the transfer belt ----------------------------------------------- 81
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3 Machine Troubles
3.1 Control
3.1.1 Highlight automatic adjustment does not complete normally after trying
several times ---------------------------------------------------------------------------------------------------------- 175
3.1.2 Print job is not accepted while machine indicates dehumidifying --------------------------------- 176
3.3 Others
3.3.1 Options cannot be recognized. System configuration display without options ----------------- 182
3.3.2 How to eject developer -------------------------------------------------------------------------------------- 183
3.3.3 Image shift ------------------------------------------------------------------------------------------------------ 185
3.3.4 Note for the developing shutter installation work ------------------------------------------------------ 187
3.3.5 Productivity decrease at first in the morning under low temperature, low humidity ----------- 189
3.3.6 Release of productivity down mode for small size print under high temperature ------------- 190
3.3.7 ADU MT lever is very hard to release -------------------------------------------------------------------- 192
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4 Options
4.1 PF-707
4.1.1 Multi-feed of Plain Fine paper under high temperature and high humidity --------------------- 194
4.1.2 PF-707 Wrinkle on paper ----------------------------------------------------------------------------------- 195
4.1.3 PF-707 Paper skew of small size ------------------------------------------------------------------------- 197
4.1.4 PF-707 Corner fold (dog ear) and conveyance JAM of small size -------------------------------- 200
4.1.5 PF-707m(A55CWY2) Thick paper jam due to multi-feed ------------------------------------------- 202
4.2 LU-202XL
4.2.1 No feed JAM/ Paper skew when feeding a western style envelop --------------------------------- 203
4.2.2 LU-202m/LU-202XL J-1501(No feed Jam) occurs when the thick paper and the coated paper
is fed ---------------------------------------------------------------------------------------------------------------------- 205
4.2.3 LU-202m/LU-202XL J-1502(No feed JAM) occur when feeding coated paper ----------------- 206
4.2.4 LU-202XL Black Line at 104mm, 208mm from leading edge 614mm from trailing edge or
narrow trailing space (magnification defect) -------------------------------------------------------------------- 207
4.3 OT-510
4.3.1 J-7229 The paper trailing edge does not go out the paper exit section --------------------------- 208
4.4 FS-532
4.4.1 Irregular correspondence of the main tray exit -------------------------------------------------------- 209
4.5 IQ-501
4.5.1 Connecting Q-501, C-6A01 occur ------------------------------------------------------------------------ 216
4.5.2 Connectting IQ-501 and MK-744C (Roatating light), occur C-E002/E013 ---------------------- 217
4.6 DF-706
4.6.1 DF-706 Apper [ADF Clean] --------------------------------------------------------------------------------- 218
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(2) Cause
• Drum unit
Approx. 188mm cycle in a single color
• Developing unit
Approx. 44mm cycle in a single color
• Fusing belt
Approx. 311mm interval. On simplex printing, the symptom occurs on 1st side.
3. Solution
After specifying the problem parts, clean and replace the subject parts.
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(2) Cause
While pulling out the process mount, developer and toner coming out from the toner entrance
and toner exit of the developing unit. It drops on the paper path, attaching to the paper and
resulting in the color spots.
Toner exit Toner supply opening
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(3) Solutions
1. Check the condition of toner filter box (A50UR70A) at machine left bottom. When the
toner attaches too much, replace the toner filter box (Fig. 1). Then, clean following 3
locations;
● The process mount where the developing unit is installed (Fig. 2)
● Exhausting duct mouth at inside machine at machine rear (Fig. 3)
● Drum unit stay (Fig. 4).
Note
● Once toner spills, when process mount is pulled out and push back, the charging
corona may be soiled. To prevent that, remove all the charging coronas before
pulling out the process mount.
● Do not expose the drum to the light.
Fig 1: Toner filter box,
Fig 2 Process mount
at machine rear left bottom
2. Check whether the transfer belt cleaning unit (A50UR706) and nearby area and separation
claw unit gets soiled. If it is soiled too much, clean it or replace it.
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3. Check whether IDC sensor unit upper and main body ceiling gets soiled. If it is soiled too
much, clean it.
Color registration unit
Note
• Should not wipe to (←×→) direction because toner falls.
Note
• When cleaning the black sheet attached to the upper guide of 2nd transfer section of
paper path, gently wipe it. Never rub firmly. If it is too dirty, replace it.
When the black sheet gets torn or wavy, line or banding appear on image.
• When cleaning separation discharge plate ASSY, do not touch the top of needle.
If the needle got bent or broken, thin paper separation failure or line may occur.
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Black sheet
If the soilage still remains, remove the unit and conduct cleaning mentioned in the roller
replacement procedure.
6. After cleaning, make 10 sheets of blank print in A3 to clean the paper path.
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Yellow soft
Yelllow softcakeing
clumping Magenta soft clumping Black carrier
For human eyes, all looks like black spots on the print.
(2) Cause
When the temperature is high or the internal temperature increases too much, the toner or
carrier forms core. Around the core, transfer failure (1st transfer/2nd transfer) occurs and spots
appear.
(3) Solution
1. Confirm that the color of the core then conduct following for the responding color.
1. Conduct Background margin fine adjustment.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Background
Margin Fine Adj.] Change the setting to minus direction by 1 to 4 steps.
2. Utility/Counter →[Administrator Setting]→[System Setting]→[Expert
Adjustment]→[Process Adjustment]→[Front & Back Density]
Change the value by 1 to 2 steps to minus direction.
After changing the setting, conduct the Gamma Automatic Adjustment.
Service mode →[Process Adjustment]→[Drum Peculiarity Adjustment]]→[Gamma
Automatic Adjustment]
3. Check the maximum density and if it is different from target, conduct maximum
density adjustment.
Print 10 pcs of test chart No53 with the density setting 255 and 128, then see the
improvement level. (Confirm the variance of the occurrence.)
Note
• Check that AC bias and AC frequency is set to “0”.
• After replacing developer to new one, print A3 with 15 % coverage by 100 sheets.
The lower the Duty, the better against the color spot. However it is
disadvantageous against the developing memory problem.
• Front & Back adjustment is disadvantageous against white spots.
• It is impossible to completely solve the soft clumping or carrier attachment issue.
However, if total 10 spots or over is seen in the entire A3 in solid or halftone, it can
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be improved.
2. Conduct toner refresh mode and check whether ejecting soft clumps is effective.
Number of times of Toner refresh: Twice
If following condition(s) are applicable, conduct less than twice.
• Coverage (Last 5000 prints)
3% or more, and less than 5% Once
5% or more None
• Life of Transfer cleaning blade
50% or more Once
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(2) Cause
Foreign material which is conductive attaches to the surface of the developing roller and
abnormal discharge occurs.
A conductive foreign material attaches to the developing roller surface and is conveyed to the
developing nipping part. Then, it is affected by the developing AC bias, abnormal discharge
occurs against the photoconductor drum. This appears as white spots.
(3) Solution
While checking the image, reduce the value of the Develop AC Bias Fine Adj.
Service Mode →[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note:
Background, uneven density or carrier attachment may occur. Therefore, check the image
when changing the settings.
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(2) Cause
While transferring toner from the belt to paper, the resistance difference due to the paper
generates abnormal discharge on the paper at the transfer nip. At the discharge spot on the
paper, the toner repels and white spots appear on print.
(3) Solution
Note
The transfer output at lead edge and trail edge is stronger/weaker than the other part. To
optimize the leading edge/trailing edge setting,
Like the step (a)-2, adjust the 2nd Transfer-Lead Edge and 2nd Transfer-Rear Edge in the
same screen.
(c) Change the 2nd transfer output adj. after changing the DIPSW to increase the 2nd transfer
output range.
[Service] →[System Setting] →[Software DIPSW] Setting→DIPSW107-4:1, DIPSW41-7:1
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2. Print the following test pattern using paper bigger than A3 size.
• No.43. Use the Dot1 screen.
• Select No.53, set the density of YMCK to 120 and print the 4 color gray.
• Select No.58 and set the density of MCK to 120. Use the Dot1 screen.
3. Check the print result of No.43, 53 and judge which of the following 4 patterns they apply.
(a) There is line on image in the paper feed direction.
(b) There is line on image crossing the paper feed direction
(c) There is no line but uneven density on the entire paper.
(d) Both line and uneven density can be seen.
(a) Line in the paper feed direction. (b) Line crossing the paper feed direction.
(c) No line but uneven density entirely. (d) Both line and uneven density exist.
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Feed direction
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Caution
When replacing the failure parts, do not jump to replace with the brand new parts but try
using the old parts attached to used machines. Upon knowing how the symptom is
improved with the replacement, replace with the prepared new parts. If there is no
improvement by replacing parts, consider other causes.
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(2) Cause
(a) Line appears in single color
• Charging caused line (drum potential failure)
1. When the toner soils charging grid, the grid potential control becomes poor.
2. Drum surface potential increases at the part corresponding to the soiled grid.
3. Though drum is exposed, the potential does not decrease and white line appears.
(c) White line appears on black solid under high temperature and high humidity environment.
• Soilage on 2nd transfer roller/Up
When the 2nd transfer roller/Up is soiled, the resistance varies in feed direction. The line
appears at the high resistance part because transfer ability becomes poor.
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(3) Solution
(a) Charging caused line (drum potential problem)
1. Clean charging grid. Use the non-woven fabric (hydro-wipe 65AA-9920).
2. Clean the charging wire with the cleaning material, equipped to the machine.
3. Replace the PH proof filter and Dust proof filters/1and 2 to new type.
PH dust proof filter A50U168801
Developing dust proof filter/1 A50U168901
Developing dust proof filter/2 A50U169501
4. Change the charging corona.
(c) Drum scratch caused line (Scratch on the photoconductor drum of respective color)
Change the drum unit.
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(2) Cause
When paper passes through the fusing unit, the fusing paper exit roller and the paper surface
contact each other, which lowers the temperature of contacting area. The difference of gloss
level between contacting area and non-contacting area causes gloss lines.
(3) Solution
1. Change pressure of the fusing paper exit roller
Change pressure of the fusing paper exit roller to release position.
Default
Pressure Release
Knob
Note
• Be sure to align the knob with the mark. Do not set to unmarked position.
• When releasing the fusing paper exit roller, if the length of conveyance direction (FD) is
shorter than A4, paper cannot feed. However, 4 imposing postal card can feed.
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208mm
Feed direction
104mm
(2) Cause
Vibration generated when thick paper hitting the entrance
When thick paper hits the 2nd transfer section entrance, slight vibration is generated. It is
conveyed to the photoconductor drum through the intermediate transfer section.
Consequently, the image written on the drum at the instant reflects the vibration and white
banding appears. The distance between the 2nd transfer section and the drum writing position
are 104mm and 208mm. (Refer to the figure below)
208mm
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(3) Solution
1. Change DipSW1-0 to 1 to display Expert Adjustment to Paper Setting.
[Service mode]→ [System Setting]→[Software DipSW Setting]
• When the Thick Bk mode is enabled, even for the single Bk print, process related
parts such as charging corona, drum, developing unit, developer, 1st transfer roller
of Yellow, Magenta and Cyan is consumed.
• Also, toner scattering inside machine may occur. Therefore, it is recommended
to turn off the [Thick Bk mode] when it is not required.
Toner scattering can be reduced by changing setting of DipSW 104-0, 104-1 (for
Band creation control)
Rough indication is, 3% for 3,000 pages in Thick Bk mode.
However, the toner not used in the image is also consumed. Also, the paper
distance is enlarged at once in every 100 pages. Consequently, the productivity
decreases.
Note
• When the band creation control is enabled while the intermediate transfer cleaning
unit reaches over the half of the limit count, cleaning failure may occur. In that
case, replace the blade of the intermediate transfer cleaning unit.
If the symptom is not improved enough by performing “2”, try following procedure
3. Change the setting to use lower paper weight than actual paper to increase line speed.
[Paper Setting]→[Change Setting] → [Paper Weight]
When selecting the step 1, fusing duration is decreased and fusing problem possible
occurs. To prevent that, change the Fusing upper roller temperature.
[Paper Setting]→[Change Set]→[Expert Adjustment]→[Next]→[Temperature of Upper
Fusing Roller]
• 257g/m2 or more : Try from +5°C.
If Improvement level is not enough, increase the temperature. Up to +20°C setting is
available.
• 177 to 256g/m2 paper with 92 to 105g/m2 setting : Try +20°C setting.
• 177 to 256g/m2 paper with 136 to 176g/m2 setting : Try from +10°C.
If improvement level is not enough, increase the temperature. Up to +20°C setting is
available.
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(2) Cause
(a) High toner charge under the low humidity environment
When toner charge is increased under the low humidity environment, the leak occurs at the
1st transfer section.
(b) Excessive toner amount at the 1st transfer section
When the density is high at the solid 2 color section, the leak occurs at the 1st transfer
section.
(3) Solution
(a) High toner charge under the low humidity environment
Perform the 1st transfer density adjustment.
[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→ [Front & Back Density]
After adjust "Front & Back Density" and return the "Machine" display, Perform
automatically "Gamma automatic adjustment".
Note
• Increase 1st transfer current of all color(Y/M/C/K) from [Front & Back Density] by 5% for
all colors then check the result.
• If the symptom is not solved by increasing the 1st transfer, try to decrease the current.
• Be sure to check the image during adjustment because excessive adjustment may cause
following problems.
Too much increase: Image memory may occur in the photoconductor drum cycle (188mm
cycle).
Too much decrease: White spots may occur.
After reset the transfer current adjusted at step (a) to 0, decrease the maximum density of
the problem color. Change every -2 steps. Be sure to confirm if the symptom is improved.
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(2) Cause
Under following condition, the temperature inside machine increases and the waste toner
clumps inside the belt cleaning unit. This causes cleaning failure and toner may attach to the
belt.
(a) After turning OFF the sub-switch, the main switch is turned OFF though "Cooling in
progress" is displayed,
(b) Main power switch is turned OFF while the copy button is lighted in orange
(3) Solution
(a) Do not turn off the main power switch during the massage is appearing.
(b) Do not turn off the main power switch during the start button is lighting in orange.
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< Darker area up to 44mm from the leading edge> < Darker after 44mm from white area>
44mm
44mm
(2) Cause
At the area before the image or white area, the toner is easily developed on to the developing
roller and the toner layer is formed on the developing roller. When the roller rotates, the
developer is replaced but the toner layer is not removed. (At the 1st rotation of the roller).
The image density changes when the toner layer is gone (From the 2nd rotation of the roller).
The density difference appears.
After passing white area
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(2) Cause
When the print paper is thick and highly stiff, and the speed differs between the 2nd transfer and
fusing unit, the banding is created at the 2nd transfer.
(a) When the fusing speed is slower: Banding appears at around 130mm and 65mm from
trailing edge (for A3 size)
When the fusing speed is slower, the paper loop becomes larger between fusing and the
2nd transfer. When the paper is released from registration or the trailing edge of the paper
passes the registration guide plates, the paper is pushed back and the banding occurs at
2nd transfer unit.
130mm
65mm
Feed direction
1. Enlarged figure
- 25 -
Feed direction
Trailing edge
2. Enlarged figure
(3) Solution
1. Print a test pattern with following conditions
● Paper type and weight: The same as the problem paper
● Size : A3
● Chart : Test pattern #53
● Color : Bk
● Density : 150
● Quantity : 15 sheets
3. Check the test pattern printed at step 1 and change the setting.
4. Repeat the above step 1 through step 3 to get the optimum settings.
Note
Change by 10 steps at the beginning. Continue fine tuning checking the adjustment result.
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Sub scan
direction
(FD)
Drum cycle
(approx 188mm)
(2) Cause
A product resulting from ozone attaches to the surface of the photoconductor drum.
Under high humidity environment, when a product resulting from ozone attaches to the photo
conductor drum, it absorbs moisture. This reduces resistance of the photoconductor drum
surface. Consequently, image gets blurred.
(3) Solution
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C
C
B
B
A
A
Feed
通紙方向
Direction
188mm
(b) Band in CD occurs on 1st sheet. The position is up to 58mm (or 115mm) from leading
edge and up to 170mm.
• It occurs only on the 1st sheet and not occurs on the 2nd sheet.
• It occurs when the speed mode is selected (default setting) and not occurs in quality
mode.
Feed Direction
58 or 115mm
170mm
(2) Cause
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(3) Solution
Note
When the value is reduced too much, spots may occur. Adjust the value by the unit
of 1 % and see the image.
• Note
Since the transfer output is turned on from 1 rotation earlier, the first copy out timing
slightly increases. Since number of the drum rotation increases, the drum life may
be shortened slightly.
When quality mode is selected, the above DipSW 108-0=1 sequence is taken
regardless of the dipswitch setting.
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Feed
Direction
(1) Symptom
Slant white lines in screw pitch occurs at the machine rear side, front side or whole page.
(2) Cause
After continuous low coverage printing
After long term holiday like one week
An extreme change in ambient temperature and humidity. For example, from low
temperature and low humidity to high temperature and high humidity
Dirt in charging unit
Machine is not levelled and tilted. Machine front side is higher than machine rear side.
(3) Solution
Clarify the cause
(a) In the case that slant white lines in screw pitch occur only at the machine rear side or in the
whole page. Check the dirt of charging unit and developing unit. → Pattern 1
(b) In the case the grid in charging unit is heavily dirty by toner, replace charging unit
→ Refer to Pattern1 procedure_2_ note1.
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(c) In the case that slant white lines in screw pitch occur only at the machine front side.
→ Pattern2
Machine rear side
Feed
Direction
Pattern 1
1. Replace developer.
Note:
In the case the grid in charging unit is heavily dirty by toner like following photo even if
charging unit life is within PM cycle.
→ Replace charging unit and developing unit.
2. Change DipSW 104-7 (Defalt). It is to prevent excessive toner supply and ejection.
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Note
When the developer conveyance speed at low speed is increased, sharp line may be easily
seen. So, when changing the setting, please confirm the actual print.
By using toner band creation function, the toner is regularly ejected from the developing unit,
and fresh toner is supplied.
When the less than Color / BK 5% coverage is printed continuously, toner band is created
on the intermediate transfer belt to keep minimum coverage becomes Color / BK 5%.
Side effect: Toner band creation setting reduces the productivity (Reduce by max 10% for
A4 conversion) and increases toner consumption at low coverage printing.
When the intermediate transfer cleaning blade count reaches more than half,
the cleaning failure may occur. In high-temperature and high-humidity environment, slight
toner dot may occur.
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW for 2nd
transfer unit pressure release setting.
DIPSW103-7 : 1 (Default: 0)
Pattern2
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89
108
Fusing roller contacts
Fusing nipping start Cause/Solution (a)
252
266
290
358
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89
108
Fusing roller contacts
Fusing nipping starts Cause/Solution (a)
237
245
265
359
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356
370 Fusing roller contact
394 Cause/Solution (a)
Fusing nipping starts
Low speed
- 35 -
33
Previous sheet exit 2nd Cause/Solution (b)
104 transfer
193
Enter to 2nd transfer Cause/Solution (c)
213
341
350
370 Fusing roller contact
Cause/Solution (a)
Fusing nipping starts
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76 77
138 82 Previous sheet exit registration guide
139
High/Low speed Cause /Solution (a)
143 Middle speed
208
Previous sheet exit 2nd transfer
297 High/Low speed Cause/Solution (b)
Middle speed
317
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33
47 Previous sheet exit registration guide
94 Low speed
75
108 Middle speed Cause/Solution (a)
137 High speed
Previous sheet exit 2nd transfer
208 Low speed
Middle speed Cause/Solution (b)
297 High speed
317
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(2) Cause
(a) Changes due to the paper behavior at 2nd transfer
When the paper enters to the fusing unit or exits from the registration guide plate and force
relation at 2nd transfer is changed by the paper, the shifting occurs at the 2nd transfer. Or if it is
conveyed to the intermediate transfer belt, shifting occurs at 1st transfer or write unit.
(b) Changes due to the speed difference between fusing unit and the 2nd transfer.
Depending on the paper hardness, the paper is pulled, pushed or goes back between 2nd transfer
and fusing unit. Consequently, 2nd transfer shifts occurs. Or if it is conveyed to the
intermediate transfer belt, shifting occurs at 1st transfer unit or write unit.
(c) Changes due to the paper behavior between registration unit and 2nd transfer unit.
Depending on the paper position between registration and 2nd transfer unit, the paper which is
just before 2nd transfer nipping is pulled or pushed or goes back between registration unit and
2nd transfer unit. It is conveyed to the transfer belt and shifting occurs at 1st transfer or write unit.
• Fusing roller speed < Registration roller speed (2nd transfer roller speed)
Registration roller Vr
Fusing roller Vt
• Fusing roller speed > Registration roller speed (2nd transfer roller speed)
Pulled
・ Fusing roller speed << Registration roller speed (2nd transfer roller speed)
Stopped here
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Drum
At the 1st transfer position, the shifting occurs due to the speed difference between the
intermediate transfer belt and the drum.
Belt speed > Drum speed: White line
Belt speed < Drum speed: Black line
The banding width varies depending on the degree of the change; lines or blurred banding
occurs
Vd Drum
Vd± Δ Vd
PH
Write position
The banding width varies depending on the degree of the frequency change; relatively clear
lines occur.
- 40 -
(3) Solution
(a) Lines due to the paper behavior at the 2nd transfer
1. Check 2nd transfer pressing release mechanism works normally.
2. To reduce the force change at the 2nd transfer, reduce the pressure.
3. Check if the fusing guide plate/front is installed normally, (bending or fitting state of guide
plate)
(b) Lines due to the speed difference between the fusing and the 2nd transfer
1. Check the fusing roller rotation status (Whether roller rotation is smooth).
2. Check if the pressure release mechanism is normal.
3. Adjust fusing speed to depress the influence of the force change.
(c) Lines due to the paper behavior at parts between the registration and the 2nd transfer
1. Swap the drum with other color to see the state.
2. Check the guide plates upstream of the 2nd transfer.
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44mm cycle
(2) Cause
Due to the developing roller deflection within the tolerance, Ds or Developer conveyance amount
changes.
Depending on the deflection level of the roller, developing efficiency of the photoconductor drum
changes and the symptom occurs.
(3) Solution
To enhance developing ability, increase the Develop AC Bias Fine Adj. setting while checking
the adjustment result.
Service Mode → [Process Adjustment] →[Process Fine Adjustment] →[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note
Background, white spot or carrier attachment may occur. Therefore, check the image when
changing the settings.
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(2) Cause
When the machine is left under high temperature environment, the charge of the toner in the developing
unit becomes low. This causes the high developing efficiency at the print start timing and the lines of
different density created by the fine potential/fine vibration become visible.
(3) Solution
1. To increase toner charge amount, perform toner refresh mode.
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment]
→ [Execute Adjust Operation] → [Toner Refresh Mode]
→ Going back to usual screen, the toner refresh is conducted.
Number of times of Toner refresh: Twice
If following condition(s) are applicable, conduct less than twice.
Coverage (Last 5000 prints)
3% or more, and less than 5% Once
5% or more None
Life of Transfer cleaning blade
50% or more Once
2. It the step 1 does not solve the symptom, adjust the max density to achieve higher density.
[Utility/Counter] → [Administrator Setting] → [01System Setting] → [05 Expert Adjustment]
→ [06 Process Adjustment] → [02Maximum Density Adjustment]
→ Adjust the Y and C maximum density to the darker value.
Going back to usual screen, the Automatic Gamma adjustment is conducted.
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Previous
前紙
sheet
Feed
通紙方向
direction
(3) Solution
(a) Widen the distance between papers (decrease CPM)
• Change the DipSW1-0 from 0 (Default) to 1 to show Expert adjustment.
• Copy Screen (Machine screen) → [Paper Setting]→[Change Set]→[Expert Adj.]
• Select [Down] for [CPM Down].
Note
The productivity becomes one half so if it is not acceptable, take the solution (b).
(b) Adjust the Separation DC.
1. Change the DipSW1-0 from 0 (Default) to 1 to show expert adjustment.
2. Adjust Separation DC in the Expert adjustment. Copy Screen (Machine screen)→[Paper
Setting]→[Change Set]→[Expert Adj.],
3. Increase [Separation DC (Front)].
Note:
When the separation DC is increased, the following symptom may occur.
Do not increase much.
• Plain paper Noise from static electricity appears on image
• Coated paper Unable to control
Wrinkle, Poor separation
Noise from static electricity appears on image
(c) Check the paper state
• Use the paper just unpacked. (When the moisture in the paper is low, the symptom
occurrence increases.)
• When the PF-707 heater is turned ON during night, turn OFF it.
Note
When the humidity is high and the heater is turned OFF, watch the lighter image
density and wrinkles.
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Feed Direction
通紙方向
Multiple 8mm間隔の
FD lines
in 8mmFDスジ複数
interval
(2) Cause
Uneven transfer due to the uneven condition of the transfer belt surface.
Up to 2000 prints after replacing drum unit to new one, the lubricant is gradually transferred to
the transfer belt then saturated. Meanwhile, the belt surface condition becomes uneven and
uneven transfer occurs.
The symptom tends to occur especially when the transfer belt, drum unit, intermediate transfer
belt and intermediate transfer cleaning unit are replaced as a set.
8mm interval is caused by the configuration of the auxiliary roller inside the intermediate transfer
cleaning unit.
(3) Solution
To turn the unit to used condition, conduct color registration automatic adjustment.
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Feed Direction
通紙方向
(b) At the approx. 50mm and 310mm from the leading edge of paper, the different density area
in FD direction appears.
(One cycle
画像先端 of Fusing belt)
(定着ベルト1周) 310㎜310mm
Paper lead edge
Feed Direction
通紙方向
用紙先端 40~50㎜
40 to 50mm from Paper lead edge
(2) Cause
(a) Excessive neutralization
The excessive neutralization current is applied to paper then the static electricity suction power
between paper and toner is decreased. With this state, when the paper enters to the fusing
nip, the image is affected by the electric field and image scatters and density looks darker.
(3) Solution
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Note
Please mind that after decreasing separation current, the thin paper behavior may not
be stable and wrinkle, feed failure may occur on thin paper. Do not adjust excessively.
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(2) Causes
(a) Damage on the edge of the belt cleaning blade
The position of lines are always the same because the edge of the cleaning blade is chipped
or malformed for some reasons. It does not matter condition, paper type or job type, it
happens when printing.
(b) Clumps stuck between the blade and the transfer belt
Lubricant and paper dust forms clumps. Too much clumps stuck between the cleaning
blade and the transfer belt. Then cleaning failure occurs.
The position of lines are random.
The condition to make much clumps is;
Feeding direction
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Feeding direction
Cause 2: Clumps
(b) Clumps
It occurs especially when continuous printing (after clumps are produced lot).
It does not occur at the beginning of print job, after stopping print or after operation of
reverse rotation of the transfer belt (because clumps cleaned once).
The position is random. It occurs on different positions when switching jobs or after reverse
rotation of the transfer belt.
It starts thin lines and gradually becomes fat banding
(4) Solution
How to prevent and solve
1. Replace the belt cleaning blade
2. Enable the RFP function
When printing with low coverage job continuously, lubricant becomes a lot on the transfer
belt and increases risk of forming clumps. The new DU applies especially much lubricant
at the beginning. The RFP provides toner to the transfer belt cleaning the lubricant on it,
which is a known function to prevent too much lubricant. This DIPSW executes only when
installing new DU. RFP can reduce the productivity, and increase toner consumption when
low coverage printing.
1. Change the setting of the "control change period setting when the drum unit is
replaced".
If the cleaning failure occurs after Drum Unit distance% reaches to the 5%, change
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Caution
If DIPSW104-0/104-1 were changed for FD lines and banding, turn the default as
b elow.
DIPSW104-0 : 0
DIPSW104-1 : 0
Note
Infrequently, Black lines occurs right after replacing to a new blade due to
remaining lubricant in the cleaning unit.
In that case, Change the Cleaning unit.
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(2) Cause
The 5mm cycle corresponds with the component of the fusing roller drive engagement;
equivalent to 1 tooth engagement. When the fusing unit pulls the paper, the lower press
roller speed changes and the image shifts on the 2nd transfer (= difference in density)
appears.
(3) Solution
From the expert setting of the paper setting, access Fusing Speed to adjust and enter the
-150.
If the density difference is not improved, adjust gradually within the adjustment range (Down
to -200). Confirm the print and if the jitter line appears, readjust within the range -150 to 0
and select the optimum value so that both symptom are the least visible. .
Change the DipSW1-0 from 0 (Default) to 1 to show expert adjustment.
[Service]→[System Setting]→[Software DIPSW Setting]
While checking the actual print, enter -150 to the [Fusing Speed (Front)] and [Fusing Speed
(Back Side Offset)]
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(2) Cause
When the developer deteriorates due to drastic environment change, the toner image scatters
just before the 2nd transfer nipping.
(3) Solution
(a) Conduct toner refresh mode to eject the developer so that new developer is supplied.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→Go back to normal screen to start adjustment.
(b) Print the solid with the line appearing color to supply new developer.
[Service mode]→[Test mode]→[Test Pattern Output Mode]
Print No. 53 with 255 until the line is gone.
Note
Add blank area on leading edge or print in single color. If the 2 or more color included
solid, JAM may occur.
(c) When the symptom is repeated on the specific machine, set the toner band creation so that
the new developer is supplied periodically.
[Service]→[System Setting]→[Software DIPSW Setting]
Change DipSW to change toner band creation interval.
Recommendation value: YMCK 3%
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DIPSW Setting
0% 1.5% 3% 5%
Toner band DipSW104-0 =0 DipSW104-0 =0 DipSW104-0 =1 DipSW104-0 =1
creation DipSW104-1 =0 DipSW104-1= 1 DipSW104-1= 0 DipSW104-1= 1
setting (Default)
Color(YMCK)
Note
When the intermediate transfer cleaning unit count reaches later part of the life count,
cleaning failure may possibly occur. In that case, replace the intermediate transfer
cleaning blade.
When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the developer
together.
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(2) Cause
When the lead edge of the paper passes the 2nd transfer section the 3 separation claws contacts
with the intermediate transfer. When it is repeated, this may cause the scratch on the
intermediate transfer belt surface or toner filming of the belt.
(3) Solution
It is possible to change claw press condition by the DIPSW setting.
When the auto (default) is selected, the separation claw is released only for the paper less than
91gsm.
Contents
Auto Auto: Claw function for specific paper
ON Always pressed: While printing, the claw contacts
with the pressure and released.
OFF Always release: Claw does not function
Note
When the separation claw is always released, the thin paper may wrap the intermediate transfer
belt. If jam code is cleared without clearing the paper, paper may enter to the intermediate
transfer CL.
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311mm
311mm
311mm
(2) Cause
・Due to the effect of the wax component transferred from the fusing belt upper, the gloss
difference appears by the cycle of fusingg belt upper (311mm). (One kind of gloss memory)
(3) Solution
1. Reduce fusing temperature by every 5ºC to check the result.
[Paper Setting]→[Change Set]→[Expert Adj.]
・[Upper Fusing Roller Temperature]
Note
When the Expert Adj. is not indicated, change the DIPSW1-0 (To show expert adjustment in
the Paper Setting) from "0" to "1" (Show).
2. If the step 1 does not improve the symptom, change the temperature by every 5ºC within the
adjustment range (±20 ºC and search the best setting which the symptom does not occur
easily.
Note
・When the temperature is decreased too much, fusing under offset may occur.
・When the temperature is increased too much, curl may become larger depending on the
paper type or environment.
In that case, increase temperature of [Lower Fusing Roller Temperature] or use the curl
adjustment of main body/RU.
[Paper Setting]→[Change Set.]→[Expert Adj.]→[Lower Fusing Roller Temperature]
Main body [Curl Adjustment]
RU [Paper Setting]→[Change Set.]→[Expert Adj.] →[Output Curl Adjustment]
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Tips
・Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily seen.
・High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the gloss
memory is not easily seen.
・Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.
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(2) Cause
Depending on the paper type (thin paper, fine paper etc), the paper behavior becomes unstable
after entering to the fusing unit. If the trailing edge of the paper flips and vibrates slightly and
contact with the intermediate transfer belt, the contacting part appears as white part on image.
Since the electric charge gathered at the paper edge is added to the toner attaching to the
intermediate transfer belt, it sticks on the belt more firmly on the belt and is not cleaned by the
intermediate transfer belt cleaner. It is retransferred on the next image then appears as soilage
to CD direction.
Soilage
80.3m 431.8m 80.3m 280m
Lack
(3) Solution
Increase the margin at the trailing edge
The symptom tends to occur when the margin (blank area) at the trailing edge is narrow. So
enlarge the margin.
Set the smaller value for the lead edge trailing edge.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer
Adjustment]
→[Restart Timing Adjustment]
Note
Depending on the image, margin at the lead edge becomes too small causing feed problem
or image quality problem.
(b) Set to erase the trailing edge (the image at the last of the trailing edge is not printed.)
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(3) Solution
To increase developing ability, perform adjustment. Be sure to check actual print at every
step.
Note
Adjustment may cause background or carrier attachment. Please adjust carefully.
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Feed
direction
(2) Cause
Developing sleeve rotation direction and drum ration direction is opposite.
(3) Solution
1. Change the screen.
If Line1 or Dot1 is used, change to Line2 or Dot2.
Still the image density difference is noticeable change the Custom screen setting:
Utility menu→[Machine Admin. Setting] →[System Setting] →[Expert Adjustment ] → [Quality
Adjustment]→[Custom screen]. Change [Line2]:[Type1] to [Type2], [Dot2]:[Type1] to [Type2].
Note
However, when changing this setting, the background or rough image may occur.
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(2) Cause
Though new developer is supplied, too much low charged developer remains inside the
developing unit.
(3) Solution
To consume low charged developer, change the setting to constantly consume the developer by
creating toner band. (Toner band is not created by factory setting)
Recommendation value: 3%
DipSW
0% 1.5% 3% 5%
Toner band DipSW104-0 =0 DipSW104-0 =0 DipSW104-0= 1 DipSW104-0 =1
creation DipSW104-1 =0 DipSW104-1 =1 DipSW104-1= 0 DipSW104-1 =1
setting (Default)
Color(YMCK)
Note
• When the band creation control is enabled while the intermediate transfer cleaning unit
reaches over the half of the limit count, cleaning failure may occur. In that case, replace
the blade of the intermediate transfer cleaning unit.
• When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the developer
together.
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(2) Solution
C1070 series have 3 correction items to adjust the color. Aim the stable color optimum for the
target depending on the job size and machine usage by combining correction items and interval.
1. Priority on stability
To enhance stability in density during continuous print, select Stability.
When the Stability is selected, the distance between papers is enlarged at certain interval
then the patch is created for the density control.
From either of the above screen, change the setting from [Speed] to [Stability]
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How to set
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality
Adjustment]→[Stabilization Adj]
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(2) Cause
Setting [Dens. Adj. Per Paper] for positive (+) value makes toner consumption increase than
standard setting because toner amount on paper increases. If high coverage image was
printed on this setting, the toner density in the developing unit might decrease. Then printing
image density drop appeared finally. The following table shows potential risk area in yellow
about affecting [Dens. Adj. Per Paper] and color coverage on image.
Coverage on image Dens. Adj. Per Paper (Step)
(%) 0 +1 +2 +3
60 OK OK OK OK
70 OK OK OK Potential
80 OK OK Potential Potential
90 OK Potential Potential Potential
OK: Having no potential for the problem, Potential: Having potential for the problem
(3) Solution
1. Print No.55 chart (Recommended: 5%) by 100 pages,. (After this printing, perform
[Gamma Automatic Adj.].)
If customer do not accept 100 pages prints, perform [Auto Gamma Adjustment] 3 or 5
times.
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2. Print No.43 chart to confirm the result whether the image density recovers or not. If the
result is good, go to step 5 to prevent recurrence of the problem.
3. If the print image density does not recover after step 2, perform [Toner Density Revert].
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Toner Density Revert]
NOTE: Do not perform [Toner Density Revert] except the case visible image density drop
is occurring, because the solution has potential side effect like toner scattering,
background and so on after performing it.
4. Confirm [Max Density Adustment]/[Max Density Initial Adjustment]. If these are
intentionaly set higher than our spec, explain this risk to the customer and adjust the
density into optimum range.
5. If customer usually print more than 70% coverage images with using [Dens. Adj. Per
Paper], the recurrence potential is higher than standard.
Divided toner supply control has been applied to prevent screw mark problem. But if the
control is disabled, toner continuously supply to developping unit to keep the toner
density in the developing unit.
DIPSW104-7: Divides the supply frequency of the toner and delays its speed.
=0: Enabled (Default)
=1: Disabled
NOTE: Do not apply the solution except such high risk customer because disabling of this
setting has higher risk of screw mark caused from rapidly increasing toner density
in the developing unit after printing low coverage images.
And also set "Toner band creation setting" to 3% or 5% to reduce screw mark
risk. (Turn on "2nd transfer unit pressure release setting" at same time.)
DIPSW Setting
0% 1.5% 3% 5%
Toner band DipSW104-0= 0 DipSW104-0 DipSW104-0 DipSW104-0
creation DipSW104-1= 0 =0 =1 =1
setting (Default) DipSW104-1 DipSW104-1 DipSW104-1
Color =1 =0 =1
(YMCK) (recommend) (recommend)
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(2) Cause
When using heavy paper (256g or more) or thick paper, the intermediate transfer belt rotation
speed is changed when the paper passes the 2nd transfer unit. It causes the color registration
error at the first transfer where the toner on the photoconductor drum is transferred to the
intermediate transfer belt. The color registration error appearing 1st position depends on the
distance between 2nd transfer roller and drum for each color. (See figure 1)
From 495 mm of the 1st sheet and from the 2nd sheet, the color registration error of each color
overlaps and appears for all colors.
Leading
edge
1 2 3 4 Yellow
115m 95m 95m 95m 95m 4
Feed
direction Magent
20m
95m 3
Cyan
95m 2
Black
(3) Solution
It will be improved by the following:
To reduce the intermediate transfer belt speed change, increase the line speed by following
1. From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. At the [Weight], select the lighter weight than actually used paper. (As
the rough indication, 1/1 speed for 105gsm or less, 2/3 speed for 106 to 209 gsm)
However, if the above setting change is performed, fusing time is reduced and fusing failure
may occur. So, the setting should be used carefully.
2. If the fusing failure occurs after trying the above (1), change the fusing temperature by
following procedure:
From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. Select [Expert Adj.] then press [Next] button. For the [Upper Roller
Temperature (Print)] and [Lower Roller Temperature (Print)], enter larger value.
However, if the fusing roller temperature is changed, paper turns wavy or blister on the
coated paper may occur.
Additionally, depending on the paper, the registration error cannot be solved completely.
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If the improvement level is not enough, please request customer to try another paper type.
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(2) Cause
Fusing temperature setting is higher for the paper.
(3) Solution
2. To improve too high gloss, reduction of the Upper fusing temperature is effective.
Use the preset button (It appears after setting the DipSW 1-0 to 1)
[Paper setting]→[Preset]→[Lower]
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Caution
When [Up fusing Initial Temp.] is changed, "fusing failure" (Toner is peeled off because
fusing temperature is not enough) may occur.
As the first step, change temperature by 10 °C then gradually decrease (Max 20 °C)
To avoid fusing under, print the test pattern 20 sheets of No. 69 and check image.
5. If the effect is not enough, replace the fusing belt (A57V720200) to that for the
envelope fusing unit.
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(2) Cause
(a) When Mix mode or changing a tray, Temperature of lower roller surface is too high.
(b) Temperature of lower roller surface is too high shortly after print starting.
(3) Solution
(a) When Mix mode or changing a tray, Temperature of lower roller surface is too high.
Note
When changing the setting from Speed (default), to [Better Quality] or [Best Quality],
productivity may decrease. It is noticeable when paper type is switched.
(b) Temperature of lower roller surface is too high shortly after print starting.
3. When the effect is not enough, decrease upper fusing roller temperature.
Change by 5°C. Maximum adjustment range is 15 °C same as lower roller.
Be careful for the fusing under offset. To check, print 20 sheets of test pattern
69.
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Feed direction
(2) Cause
• White band: Void due to abnormal discharge
When very stiff paper is fed, the paper pushes up the intermediate transfer belt when the
leading edge or trailing edge of the paper enters to the 2nd transfer nip. The belt and paper
does not contact at that point causing abnormal discharge. The toner reversely charged
is not transferred to the paper and looks like void (white spot).
• Color lines: Shock generated when the trailing edge exit the 2nd transfer front guide and
blur due to abnormal discharge.
When very stiff paper exits the 2nd transfer front guide, the paper hits the belt strongly and
generates shock. The shock makes the image on the belt blurred.
(3) Solution
(a) Change 2nd transfer pressure
1. Change DipSW1-0 from 0 (Default) to 1, to show expert adjustment on paper settings.
2. [Machine]→[Paper Setting]→[Change Set.]→[Expert Adj.] [2nd Trans. Pressure]
Select [Normal]
When [Normal] is selected, color line in main scan direction (CD) may appear at 105mm
from leading edge. If it is noticeable, set the setting to auto and go to step 2 in below.
If the improvement level is not enough, without reset the setting, go to the step 2, 2nd
transfer output adjustment.
If output is reduced too much, poor 2nd transfer occurs. Please adjust while checking
actual print image.
(c) Change paper face (turn around the paper in the tray)
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(2) Cause
The orange tape is still attached to toner supply inlet of the respective unit.
(3) Solution
(a) Turn OFF the sub-switch then the main-switch of machine.
(b) Open the front door and remove the internal cover. Gently pull out the process mount.
Be careful not to spill the toner.
(c) Remove the developing unit from the process mount and remove the orange tape.
(d) Clean inside the machine when it gets soiled.
(e) Reinstall the developing unit to the process mount.
(f) Push back the process mount then fix the internal cover with the screw. Close the front
door.
(g) From the service mode, conduct [Toner Density Revert] for the applicable color for 4 to 5
times.
Select the applicable color then press [Start]. Repeat 4 to 5 times.
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Toner Density Revert]
(h) Conduct [Gamma Automatic Adjustment]
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Gamma Automatic Adjustment]
(i) Measure the density and confirm that no problem occurs.
Orange tape
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(2) Cause
The dust from 2nd transfer roller shaft due to wearing, builds up on the 2nd transfer pressing part
and the pressed status becomes improper.
(3) Solution
Clean the pressure sliding part (4 position) and surrounding area (See the figure in below)
with the alcohol and the hydro wipe.
If the symptom does not improve, replace the pressing cover (A50U5209) at machine front
side with new one.
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Front Rear
前 後
A50U5209
A50U5209
押圧蓋
Pressing cover
Pressure
押圧摺動
sliding part
Surrunding
摺動部周
area
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(2) Cause
The patch created between images in image stability priority mode attaches to the 2nd transfer
roller.
Though the 2nd transfer roller's cleaning operation which is to return the toner to the intermediate
transfer belt using the static electricity is inserted, depending on the environment (especially at
low humidity environment), and the 2nd transfer roller consuming state and paper type (additive
of paper), cleaning performance is not enough.
(3) Solution
Change DipSW105-0 and increase frequency of the cleaning
[Service] → [System Setting] → [Software DIPSW Setting]
DipSW105-0=0 (Default)
= 1 x 1.5 When the usual CL frequency is 4 times, it is changed to 6 times.
=2x2 When the usual CL frequency is 4 times it is changed to 8 times.
Note
When the cleaning frequency is increased, the productivity decreases by 1% to 2 %. Therefore,
change the setting and see the customer's acceptance.
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(1) Symptom
On halftone image, the outline of the paper leading edge side gets fainted (fainted outline) and
the trailing edge side outline gets darker.
(2) Cause
The symptom which occurs due to the reverse rotation direction between developing roller and
drum rotation direction is in counter.
(3) Solution
Adjust the outline process.
[User Setting] → [Printer Setting] → [Outline Process]
1. FD Lead Edge Density Adjustment Adjust to + direction.
When the value is changed from 0 (default) to larger, the outline at lead edge is written
darker. It is effective to prevent fainting at the leading edge. The more the larger value
is selected, the darker the line becomes.
Note
Check the image at the adjustment to check the effect.
It is effective for the print image. Copy image is out of adjustment target.
It is effective not only for the text but also for the graphic. However, when the problem area
is l like trailing edge of the patch, this adjustment is not effective enough.
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(2) Cause
When the printing is continued under high temperature, the grain of the lubricant on the photo
conductor drum becomes larger (invisible for human eyes)
The potential is low at the lubricant grain part and the toner is developed there.
The number of lubricant grains becomes larger in Bk mode > Color mode, High coverage > Low
coverage. When the lubricant grain increases, the image background becomes visible on
coated paper.
(3) Solution
(a) Change the value of the Background Margin Fine Adjustment.
[Service]→[Process Adjustment]→[Process Fine Adjustment]→[Background Margin Fine
Adj.]
Increase setting from 0 to +5
Note
After changing the setting, conduct Gamma Automatic Adjustment.
By changing the setting, please note that carrier attachment may occur.
(b) Change the setting for the Develop AC Bias Fine Adj.]
Develop AC bias
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
Change the setting from 0 →-5.
Develop AC Frequency
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]]
Increase from 0 to +5
Note
After changing the setting, conduct the Gamma Automatic Adjustment.
When changing the setting, the unevenness in density in developing cycle may occur. In that
case, change the "Develop AC Bias Fine Adjustment" value slightly back for the adjustment.
(c) When the image background appears at black and white mode, use the "Thick Bk mode".
[Paper Setting]→[Change Set]→[Expert Adjustment]→[Thick Bk mode]
Change from OFF to ON.
Note
"Thick Bk mode” is the setting to print Bk in color mode.
When this setting is enabled, even for the single Bk print, charging corona, drum,
developing unit, developer, 1st transfer roller for Y, M and C consumes.
Since toner scattering possibly occur, we recommend to use the "Thick Bk mode" only when
it is necessary.
When “Toner band creation (DipSW)" is enabled, image background and scattering toner
can be reduced to some extent. (For the rough indication, toner band creation by 3% is
recommended if the 3000 pages and over is printed using Thick Bk mode.)
However, since all the color toner is spent, the non-used color is consumed, too. Also,
once in 100 prints, distance between sheets is enlarged and productivity reduces to 90% or
less.
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(2) Cause
When the oil from sintered shaft bearing and paper dust or other dust is mixed, it may drop on
the bottom plate and attach to the paper when the paper goes through the bottom plate during
the switch back.
Dust drops
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(3) Solution
Clean the above points and ADU.
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Cushion material
Blade
(2) Cause
As shown in the figure below, the blade gets over the cushion material and the edge of the blade
flips.
Flipping
(3) Solution
1. Repeat, release => press => release => press repeatedly.
Press
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Release
Note
Be careful not to remove the cushion material.
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Transfer belt
M toner
C toner
Paper surface
(2) Cause
・Lack of electric field at concave parts
Electric current of 2nd transfer is likely to flow to concave parts, and transfer becomes poor.
(3) Solution
Following table shows the items which is effective to improve emboss transferability with its
effect level and the side effect.
Understanding the table, apply [a. Based on a. the paper profile for emboss paper] or [b. Based
on the emboss paper setting after changing the transfer belt or 2nd transfer springs]
At first, KMI recommends [a] as it does not need to change parts.
Item Effect Side effect Recommend
1 Toner band High Increase toner Recommend
creation setting consumption
Decrease productivity
2 High resistance High Line like ripple on Depending on
transfer belt secondary color solid customer
image (like Red/Green) requirement
3 Strong 2nd transfer High Shock noise (CD hand) Depending on
pressure spring on thick paper customer
requirement
4 Embossed paper Middle None Based on [4] or [5]
profiles
Dens. Adj. per Tray Middle Increase toner Inclusive profile
consumption
2nd transfer output Middle None
setting
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Download the paper profile for emboss paper from CSES, and import to the machine.
Download DLBT1606179* from CSES, save the [export] folder to USB memory.
Insert USB to the machine and import the paper profile.
[Utility]→[User Setting]→[System Setting]→[Paper Tray Setting]→[Paper Setting]
→[Import]→[Individual]→[Select all]→[New Store]→[OK]→[Import]
4 patterns process settings are as follows.
DipSW
0% 1.5% 3% 5%
Toner band DipSW 04-0= 0 DipSW104-0=0 DipSW104-0=1 DipSW104-0=1
creation DipSW104-1=0 DipSW104-1=1 DipSW104-1=0 DipSW104-1=1
setting (Default)
Color(YMCK)
Side effect
Toner band creation setting reduces the productivity (Reduce by max 10% for A4
conversion) when the coverage is YMCK5% and increases toner consumption at low
coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
When the low coverage job was printed just before enabling the toner band creation,
the effect does not appear immediately because all the deteriorated toner is not
ejected at once. Therefore, print 1000 prints of 20% coverage original for all colors
(Y/M/C/K).
It may increase toner consumption.
- 84 -
You need to try these paper-profile in this order in order to find best condition.
a. Light-structured paper with normal level
b. Light-structured paper with increase toner
c. Deep-structured paper with normal level
d. Deep-structured paper with normal level
Note
1. If you have fusing under in Deep-structured paper, increase Upper fusing roller temp
and select more weight paper type.
2. Once this paper-profile is used, you need to press reset button in order to reset
process-adjustment if you use normal-setting.
[Paper Setting]→[Change Set.]→[Reset]
b. Replace to the high resistance transfer belt or the Strong 2nd transfer pressure spring or
both Adjust based on [5. Embossed paper setting].
1. <Service man setting> At first, adjust the machine to be the best condition for embossed
paper.
- 85 -
Note
Recommended setting is 3%.
When set to 3%_5% Switching, it workes 5% only [Unevenness Setting] is ON.
When DipSW 102-6,102-7 are set, the 2nd transfer unit pressure release setting is
set along with them.
Side effect
Toner band creation setting reduces the productivity (Reduce by max 10% for A4
conversion) when the coverage is YMCK5% and increases toner consumption at low
coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
When the low coverage job was printed just before enabling the toner band creation,
the effect does not appear immediately because all the deteriorated toner is not
ejected at once. Therefore, print 1000 prints of 20% coverage original for all colors
(Y/M/C/K).
It may Increase toner consumption.
2. Replace transfer belt with new type high- resistance (A50U5105) and set DipSW.
DipSW 105-6 =1(ON)
Note
When replace to the high resistance transfer belt, the line like ripple line may occur.
If it occurs, adjust [Front & Back Density] and [Maximum Density Adjustment] refer to
Troubleshooting guide [Line like ripple line on print].
- 86 -
3. Replace 2nd transfer pressure spring with new type of the strong 2nd transfer pressure
spring (A85C5262**) and set DipSW.
DipSW 105-7 =1(ON)
Note
When replace to the strong 2nd transfer pressure spring, the CD line (Shock noise)
may occur.
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4. When the Embossed paper setting does not need display, Set the DipSW.
DipSW 93-0 =1(ON)
6. When DipSW is set and high resistance transfer belt or the strong 2nd pressure
spring or both is installed, [Embossed paper setting] is displayed.
- 88 -
- 89 -
Note
When set both [Paper Profile] and [Embossed Paper Setting], [2nd Transfer Pressure]
and [2nd Transfer Output] are reset once before switching the other setting.
[Fusing Roller Temperature], [Density Per Tray] and [Line Speed] are added before
setting. So they are reset manually once after that switch the other setting.
It may Increase toner consumption.
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- 90 -
Note
When the solution for the unsmooth paper is not effective, the used paper is categorized as
embossed paper. Reset to default setting from "Up Fusing Initial Temp." "Upper fusing
temperature" and "Paper setting" of the unsmooth paper setting.
(2) Cause
High gloss toner gets absorbed on unsmooth paper then image density looks lighter.
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Uncoated
Uncoated
Non-melting toner is not absorbed to paper's
fiber and some are crushed leaving its shape.
(3) Solution
Against the lighter density, it is effective to "Reduce fusing temperature" or "To increase
toner attaching amount". It can be easily set using the pre-set button newly available from
FW ver.20 (Set DipSW 1-0→1).
The same result will be achieved by changing the [Upper Fusing Roller Temperature] and
the [Den. Adj. per Tray] setting individually.
- 92 -
Note
Fusing failure and line like ripple may occur.
If the "Den. Adj. per Tray" set "+1" or more, Color is changed. But the effect is high for
increasing density.
- 93 -
When the button of "Evenness +1" is selected, fusing failure (such as poor fusing or
toner is peeled off because fusing temperature is not enough) may occur.
When the rough paper solution is not effective, the used paper is categorized as
embossed paper. Reset to default setting. Then go to "Transferability on embossed
paper".
Default fusing temperature is different according to the paper type selected by the
paper setting. Therefore, when changing the fusing temperature, mind the paper
type selected. When necessary, execute color calibration.
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- 94 -
(2) Cause
Due to the effect of the wax component which was transferred to the fusing upper belt, the
difference of the gloss corresponding to the image appears at fusing upper belt cycle (approx
311mm ) (Gloss memory).
ABCDEFGHIJKL
ABCDEFGHIJKL
(3) Solution
1. Change fusing temperature by every 5ºC and see the result.
[Paper Setting]→[Change Set]→[Expert Adj.]→
• [Upper Fusing Roller Temperature]
Note
When the expert adjustment is not indicated, change the DIPSW1-0 (To show expert
adjustment in the Paper Setting) from "0" to "1" (Show)
2. If the step 1 does not improve enough, change the temperature by5 ºC within the range ±20
ºC to seek the temperature symptom is the least visible.
Note
• When the temperature is decreased too much, fusing under offset may occur.
• When the temperature is increased too much, large paper curl may occur depending on the
paper type and ambient environment. In this case, increase [Lower Fusing Roller
Temperature] or use the curl correction of the main body/RU.
Tips
• Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily see.
• High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the gloss
memory is not easily seen.
• Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.
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(2) Cause
The toner image aggregates at the 2nd transfer unit and only the edge part is transferred well
and the center part is not transferred to the text.
(3) Solution
(a) For the 176gsm or less weight paper, set the lower pressure for the expert setting of the tray
setting. Set the 2nd transfer pressure to [Low] from the expert adjustment of the tray setting.
(b) Change the belt speed difference between drum – Intermediate transfer belt.
DipSW143-4/5
4 5 Drum speed gap adjustment
(Drum speed against the transfer belt)
0 0 +0% (Default)
1 0 +0.3%
0 1 +0.6%
1 1 +0.9%
Note
Print accuracy or transfer ability may get poorer. Adjust while checking the image.
Color registration ability may become poorer and torque abnormality may possibly occur.
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(1) Symptom
Red, blue and green texts look like blurred.
(2) Cause
For the dark red, blue and green texts and so on are the secondary color and the toner attaching
amount reaches near 200% which is too much. When the ambient environment is low
temperature and low humidity, the toner may scatters around the text. Specifically, when the
background color is white, the edge gets blurred and the text looks blurred.
(3) Solution
1. On the printer driver setting, enable the text color text blur prevention
(a) IC-602
Access [Imaging] check [Color Text Blur Prevention], on [Outline Process]
For the Object, select [Text/Graphics] or [Text/Graphics/Image]
Object is commonly applied to other outline processing.
Therefore, if the blur appears for the text and thin line only, we recommend [Text
/Graphics]
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(b) IC-308/IC-415
Access [Image] tab, and check [Color text blur prevention] at [Edge enhancement]
At the Apply enchantments to; select [Text/graphics].
Note
When the Color text blur prevention is enabled, comparing with the disabled, the blur at dark
red, blue, green and shadow is improved. On the other hand, the chroma is slightly lowered or
when the image is checked with magnification, screen pattern is recognized easily.
Note
When the setting is enabled, the side effect may gets worsen. Be sure to conduct
adjustment while checking the image.
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For all the cases, the toner on the fusing belt attaches to the image at next belt cycle. Therefore
the symptom occurs in the cycle of fusing belt. (311 mm interval)
A B C D
311mm
A B C D
(2) Cause
(a) Static electricity offset
When the paper behavior after passing 2nd transfer (the distance from the separation
pole) changes, the charge given to the toner changes accordingly. It lowers the
electrostatic absorption power between toner and paper. The image is affected by the
electric field when it enters to the fusing nip. Consequently the toner re-transferred to
the fusing belt.
- 99 -
effect is not generated between the paper fiber and the toner. Consequently, the toner is
separated from the paper and attaches to the fusing belt.
(3) Solution
1. Check the fusing heat roller ground
Check the conduction between fusing heat roller and fusing unit frame using the tester.
See the photo below.
There should be electricity conduction (less than several hundreds Ω)
115mm
- 100 -
Caution
If there is a gap between the joint of neutralization ring and fusing roller as NG picture, edge of
neutralization ring shave the spring, and claw of the spring breaks. In the case of non-electricity
conduction, check the below procedure.
In addition, when replacing fusing belt, note in below assembly.
- 101 -
NG OK
Claw of spring
Solution
1. Filing the joint of neutralization ring, and remove the burr.
The burr is likely to shave the claw of spring.
2. Bring the joint of neutralization ring into contact with claw of the spring.
- 102 -
Note
When the Separation DC is increased, following symptom may occur depending on the
paper type. Do not increase too much.
• Plain paper Static electricity noise
• Coated paper Unstable behavior
Wrinkle occurs, separation ability gets poorer
Static electricity noise occurs
When the symptom is not improved by increasing the separation current, the cause is not
Noise given by the electrostatic. After reset [Separation DC] value, go to the 3. Static
electricity offset.
Note
When the separation current is decreased for the thin paper, the paper behavior
may become unstable.
Wrinkle, or thin paper transfer feed failure occur. Therefore do not decrease too much.
When the symptom is not improved, it is not Static electricity offset. Perform next
step after reset the value.
4. High temperature offset
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Though the effect is not much decrease of the fusing temperature may improve the static
electricity offset/noise by the static electricity.
When the cause is the high fusing temperature offset, the decrease of the temperature is
very effective.
Side effect: Fusing under
When the symptom is not improved, it is not High temperature offset. Perform next
step after reset the value.
5. Fusing under
Adjust fusing belt temperature by changing Upper Fusing Roller Temperature
Access [Machine]→[Paper Setting]→[Change Set]→[Expert Adj]
Adjust Upper Fusing Roller Temperature.
Increase Upper Fusing Roller Temperature
Note
When the upper fusing roller temperature is increased, following symptom may occur.
Therefore, do not to increase too much.
• Fusing wrapping JAM
• Too much paper curl after printing
• When printing the 2nd page, corner folding/JAM/transfer repelling at lead edge
and trailing edge because that the paper curl on the 1st page is large
DIPSW107-4: 1 (default 0)
When the value of 2nd transfer output has set about more than +100, it causes extremely
light image density problem due to automatic correction of 2nd transfer output under low
temperature and low humidity.
To prevent that, the automatic correction of 2nd transfer output is limited partially under
low temperature and low humidity. There is no side effect.
When the symptom is not improved, perform the above solution from 1 to 6.
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Screw mark
- 105 -
Blank space
Toner spilling
(2) Cause
During long-run low coverage print, developer may get deteriorated or lubricant may be provided
too much to the transfer cleaning blade. And when print alternately low coverage and high
coverage, too much toner scatters causing image background and contamination inside machine.
The new DU applies especially much lubricant at the beginning and too much foreign material is
caught by the lubricant.
(3) Solution
Enable toner band control.
The toner band provides toner to the transfer belt cleaning the lubricant on it, which is a known
function to prevent too much lubricant. And cleaning failure, FD line and background may be
reduced. It improves condition inside developing unit, and is effective to be keep stable density.
When the toner band control is enabled, the 2nd transfer roller is in pressed state when the
toner is supplied to the intermediate transfer belt. This may cause soilage on the 2nd transfer
- 106 -
roller. The soilage on the 2nd transfer roller may transfer to the 2nd side of the paper and
appears on the image. To prevent it, when the band control is enabled, release the 2nd
transfer pressure.
After returning the regular display, Toner Refresh Mode is automatically executed.
DipSW
0% 1.5% 3% 5%
Toner band DipSW104-0= 0 DipSW104-0= 0 DipSW104-0= 1 DipSW104-0= 1
creation DipSW104-1= 0 DipSW104-1= 1 DipSW104-1= 0 DipSW104-1= 1
setting (Default) (推奨)
Color(YMC)
0% 1.5% 3% 5%
Toner band DipSW104-2= 0 DipSW104-2= 1 DipSW104-2= 0 DipSW104-2= 1
creation DipSW104-3= 0 DipSW104-3= 0 DipSW104-3= 1 DipSW104-3= 1
setting (Default) (推奨)
BK
Note
When the band creation control is set to 5% coverage, cleaning failure may occur due
to too much waste toner in the intermediate transfer cleaning unit.
When the band creation control is enabled while the intermediate transfer cleaning unit
reaches over the half of the limit count, cleaning failure may occur. In that case,
replace the blade of the intermediate transfer cleaning unit.
When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the developer
together.
When the band is enabled, the 2nd transfer roller is in pressed state when the toner is
supplied to the intermediate transfer belt. This may cause soilage on the 2nd transfer
roller. The soilage on the 2nd transfer roller may transfer to the 2nd side of the paper
and appears on the image. To prevent it, when the band is enabled, release the 2nd
transfer pressure.
DIPSW103-7:1
Reduces the productivity (Reduce by max 10% for A4 conversion)
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1.3.24. On the 2nd side of the small size thick paper (ex. Postcard),
Uneven color occurs
(1) Symptom
When the 2nd side of the small size thick paper (ex. Postcard) is printed, uneven density
occurs on 2 or more color mixed part.
Uneven
density
occurs
Normal
image
(2) Cause
The transfer current in the paper feed area becomes insufficient because too much electric
current flows to outside of the paper feed area. The lower the 2nd transfer roller resistance is,
the more the electric current flows outside of paper area.
- 108 -
(3) Solution
1. Change DipSW1-0 to 1 to display Expert Adjustment to Paper Setting.
[Service mode]→[System Setting]→[Software DipSW Setting]
The smaller the setting value is, the larger, the 2nd transfer output current is.
3. When the effect is not enough but improvement is seen, the adjustment range is
expanded to from -120 to +120 after setting the DipSW41-7 to 1 and turn OFF/ON the
power switch.
Additionally, adjust by every -5 to -10 steps.
4. When the improvement is not seen in the –(minus) direction, adjust to +(plus) direction by
every 10 steps.
Note
If set to minus direction too much, white spots may occur.
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(2) Cause
There are plural probable causes. List up the probable causes using the CSRA.
(3) Solution
The CSRA determines the entire state of a machine from the acquired data then displays a list
of the probable causes with the solution in the order of higher probability on the PC or mobile
screen.
Try the solution from the top of the list. When the he symptom is not solved, go to the next item.
- 110 -
4. Select [Sales Office], [Model], [S/No] and [Period] in search items. And press [Apply].
- 111 -
5. After checking the date time of the search results, select the trouble that applies from the drop-
down list of [Symptom] for troubleshoot and press [Apply].
6. Perform the procedure in the displayed order. (Cause, problem location and solution are
displayed in the order of a higher probability.)
- 112 -
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- 113 -
(2) Cause
(a) Paper shrinkage rate
The paper shrinks rate at the fusing unit is different between the center and edges of the
paper. ( Go to Solution(a) )
(b) Moisture content
When very moisture paper is used the amount of moisture which vapors during fusing differ
between center and edge of the paper and the symptom specifically noticeable. (Go to
Solution(b) )
(c) Paper type
Depending on paper type, the influence of the paper fiber is very big in some cases. (Go to
Solution(c))
(3) Solution
(a) Caused by paper shrinkage rate
Change DipSW1-0 from 0 (Default) to 1, to display expert adjustment in paper setting.
Decrease fusing upper roller temperature for respective tray setting.
[Machine]→[Paper Setting]→[Change Set]→[Expert Adjustment]
Rough target for the adjustment is by 10°C. If not enough, gradually decrease (by Max.
20°C).
Print approx 20 sheets of test pattern No. 69, and check no fusing under offset occurs.
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(2) Cause
(a) Off-centering by 5mm
Since OHP is transparent, centering sensor mis-detects the sheet position. Consequently,
the registration roller moves the maximum distance (5mm).
(b) J-3101
While forming registration loop, the sheet gets loosened and the registration sensor mis-
detects.
(3) Solution
(a) Off-centering by 5mm
Disable centering sensor.
Change DipSW1-0 from 0 (Default) to 1, to display expert adjustment in paper setting.
[Machine]→[Paper Setting]→[Change Set]→[Expert Adj.]→[Mis-centering Detect
JAM]→[Not Detect]
(b) J-3101
Change registration loop amount to prevent the sheet gets too loosened.
Set the registration loop amount to [-5.0mm].
[Machine]→[Paper Setting]→[Change Set]→[Both Sides Adj.]→[Registration Loop],
If the [-5.0mm] setting does not improve enough, change the setting by every [-0.5mm] and
see the result.
Note:
After finishing OHP printing, return the set to the original value.
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(2) Cause
When the paper curl level is different between the lead edge and the trailing edge, the paper
enters to the fusing unit unstably. Then, when the trailing edge passes the registration, fusing
roller turns the paper position.
(3) Solution
Before taking the following action, check that the Side1 image position adjustment is done
properly.
Adjustment items: alignment of registration and fusing (mechanical adjustment), CD-Mag.
Adjustment, CD-Mag. Adjustment Crosswise Dir. Skew Adj.
Note
Curl level changes depending on paper/environment (temperature, humidity), coverage.
So check the curl level and conduct adjustment [Auto] → [+1], [+2].
Note
When the fusing upper roller temperature is reduced too much, fusing under offset or
repelling may occur. Print 20 sheets of the test pattern No.69 to check the fusing ability.
Table of contents
- 116 -
(2) Cause
Decurl pressure is adjustable by 3-level for main body exit decurl roller and reverse exit decurl
roller.
Decurl adjustment condition is already optimized for the paper type (plain / fine /Coated <GL,
GO, ML, MO>). However, because the paper exit curl changes depending on the
coverage/ambient environment/paper brand, it is impossible to cover all conditions by the
automatic control.
(3) Solution
(a) Decurl level adjustment
Request user to adjust the decurl level from the Paper Setting on operation panel.
Machine → [Paper Setting]→ select a Tray →[Change Set]→[Expert Adj.]→[Output Curl
Adjustment]/[Output Curl (Back on Top)], select a setting (Selection: [Auto], [0], [+1] and
[+2]).
The idea for the setting is shown in the table below.
Note
Adjustment direction judged from output curl adjustment and output curl (back on top)
adjustment is as shown in the following table.
* Curl direction is defined by the paper ejected state from main body.
When face-up is selected, the paper is not sent to the reverse exit demurer roller. So, the curl
adjustment is not necessary.
- 117 -
• Convex curl
• Concave curl
1 side
Both side
Face up Face down
Curl Convex Concave Convex Concave Concave Convex
direction Curl Curl Curl Curl Curl Curl
Setting +2 0 +2 +1 (0) +2 +1 (0)
Note
When the temperature is decreased too much, fusing under offset/toner repelling may occur.
Print 20 sheets of test pattern No.69 and check the fusing ability then set the optimum value.
(c) Change the paper which is fresh from unpacking (low moisture content)
(d) Even taking the above (a) to (c) and the curl is not improved, suggest customer to use
another type of paper.
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(2) Cause
When the toner attaching amount at the leading edge is much, separation fails. Especially
when the paper is very soft and thin, it tends to wrap the fusing belt.
(3) Solution
Following 4 choices are available. Please select the most suitable one for the user.
Note
Since the lead and trailing edge image data are erased, check the original image lead and
trailing edge if it can be erased.
Note
Since the paper is strongly blowed down, the paper may be pressed against the claw or
guide at the non-fusing side. This may cause the scratch. Or, if the temperature is
decreased while continuous printing, the fusing under offset may occur.
Especially, mind this when the setting is combined with the "Fusing Temeprature
Adjustment".
Note
When the temperature is decreased too much, fusing under offset occurs. Therefore,
adjust the temperature while checking the image.
- 119 -
2. Press the [Change Setting] and check that [Expert Adj.] is shown.
If it is not shown, access service mode and change the DIPSW1-0 to 1. (To show
paper setting) and restart from step 1.
3. Press [Expert Adj.] and press [Next] twice to show [Toner Amount Save] setting.
4. Change the setting of [Toner Amount Save] from [OFF] to [ON].
- 120 -
5. Press [OK] twice to exit individual paper setting. On the Paper Setting, confirm that
the [Toner Amount Save] is set to ON for the desired tray. Then print the image.
Notes
· When the Toner Amount Save control is set to ON, the following image reproduction
may be slightly get poorer comparing with the OFF setting; shadow part, dark high
chroma color.
· Toner Amount save level is selectable from 2-level by the following DIPSW.
DIPSW2-1 (Image part), DIPSW2-2 (Text/Graphic part).
"0": Normal level
"1": Stronger
If the setting "0" (Norma level) for each is not enough, try setting "1" (Stronger).
(However, the side effect also occurs stronger)
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(2) Cause
(a) Paper
Corner of the paper is fold (dog year), wrinkle, glue attachment, static electricity, bur is on
the paper.
Sides
regulating
Fixing plates
material
Lift up
plate
(c) Roller
The dust attaches to the roller surface or roller gets worn.
(3) Solution
(a) Paper
Manually separate paper well
- 122 -
(c) Roller
Clean the roller to remove paper dust and any soilage or replace it.
Note
The screw may get loosened or steel plate position may move. So, carefully apply the
solution.
Do not attach the weight to C8000/7000/6000/6501/5501, as paper feed solenoid does not
move by the weight.
- 123 -
Note
When the load of P1/P2 is increased, the multi-feed may increase depending on the paper.
So carefully apply the adjustment.
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(2) Cause
The toner accumulated on the fusing separation claws drops and attaches to the fusing
paper exit roller. It is pressed to the paper and appears as dents on the paper.
(3) Solution
1. Clean the fusing paper exit roller.
Pull out the ADU mount and open the reverse section. Clean the roller indicated in
the below figure with the cleaning pad and the drum cleaner.
- 125 -
Note
Do not break the tip of the claws while cleaning.
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(2) Cause
The cause could be on the registration unit on the main body (C1060/1070 series) or PFU
(PF-707/602m) .
Off centered
(4) Solution
Following in the workflow chart at the last part of the document, try the solution step by step.
(a) When the cause is on the main body (Degas) registration unit.
1. Clean the centering sensor of the main body with the Kim wipe etc.
2. If the cleaning not enough, replace centering sensor on the main body.
Note
After cleaning or replacing the centering sensor, conduct the centering adjustment.
- 127 -
1. Remove screw [1] x 3pcs and the cover for the centering sensor [2].
[2
[1
[4]
- 128 -
Location: PFU
No
No
Sympto
m recur?
Check the dust Yes
attachment to
the centering The sensor on the
sensor on the main body broke
main body.
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(2) Cause
While stacking the paper on the tray, paper stick or repel and
move due to the static electricity on the paper.
(3) Solution
1. Set the [Output Paper Separation Setting].
[Paper Setting]→[Change Setting]→[Expert Adjustment]→[Output Paper Separation
Setting]
ON(Coated) : Apply current at duplex print when Coated paper is specified.
ON(Uncoated) : Apply current at duplex print when Uncoated paper is specified.
Manual : The manually adjusted current is applied.
OFF : No current application
Note
• When the Process Adj. is not indicated, change the DIPSW1-0 (To show expert adjustment in
the Paper Setting) from "0" to "1" (Show).
2. When the symptom is not improved after selecting [ON(Coated)] and [ON(Uncoated)], for
[Output Paper Separation Setting], select [Manual ] and set [Offset Value].
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- 131 -
4. From [Paper Setting], select the tray and access to the [Output Paper Separation
Setting] in the Expert Adjustment
[Paper Setting]→[Tray]→[Change Setting]→[Expert Adjustment]→
[Output Paper Separation Setting]
5. Change [Offset Value] to the following and print 20 sheets on large size such as A3 or
11x17.
The offset value : -30/-20/-10/+10/+20/+30
6. Select [OFF] for the [Output Paper Separation Setting] and print 20 sheets on large
size such as A3 (11x17)
(Reference)
When the coverage is high on Side1 and low on Side2, the better result is
expected when the + (positive) value is set.
When the coverage is low on Side1 and high on Side2, the better result is
expected
Note:
Before printing, check that the ON(Coated) and ON(Uncoated) is selected
correctly.
ON(Coated) : Apply current at duplex print of Coated paper.
ON(Uncoated) : Apply current at duplex print of Uncoated paper
The offset value mentioned in step 5 is for the initial check. After confirming
the paper sticking condition, conduct fine tuning.
3. When the symptom still remains after step3 and the HM-102 is installed, enable humidifier
for the print.
<Condition that humidifier functions>
Weight: 136gsm and over
Type: Color paper and coated paper
[Paper Setting]→[Change Setting]→[RU Curl Adj.]→[Humidifier Set.]
- 132 -
To use humidifer for other paper type and weight, change the DIPSW49-4 from "0" to "1"(ON)
to release the prohibition.
Note
• When the humidifier is set to ON for the 135 g/m2 or less color paper and coated paper,
conveyance roller wrapping jam may occur due to the remained moisture on the
surface of paper. Therefore, be sure to check whether the change of DIPSW is
effective.
4. When the tested paper has been exposed in the high temperature and high humidity
environment, check if the symptom changes when the paper just unpacked is used.
5. When the problem remains at the use of off-line finisher even conducting step 5, request
customer to manually separate or use the jogger just before setting the paper to the offline
finisher
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- 134 -
(2) Cause
(a) The Anti-Static Performance is reduced by modification brush.
- The current machine correspond to the problem that paper edge become dirty.
By the side-effect of this correspondence, Anti-Static performance has reduced.
(3) Solution
Caution
1. If you refer to this procedure, please confirm the "Occurrence location" and
"conveyance
route".
And please exchange the Anti-Static brush for conveyance route.
2. If you will installation for Color machine, the paper edge might become dirty as
side-effect.
Because the previous Anti Static Brush is hard material, the surface of printed
toner is shaved by brush.
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- 136 -
A4
Trail edge is not seen
A3
- 137 -
A4S
(2) Solution
Procedure
1. Turn the knob M5 to clock wise carefully.
→Paper can be appeared.
(Please pay attention for toner dirty around fixing unit especially to remove long length papers.)
M5
Pull out
- 138 -
(b) For short length paper that trail edge is not seen.
Turn the knob M5 to clock wise until lead edge can be seen.
・ Paper condition is easy to hold by hand
Pull out the paper by holding paper with paying attention to belt and roller those are
very hot.
Pull out
3. Put into cleaning mode with white papers (This mode is available on default setting.)
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2.1.12 J-3102, Thin paper feed failure at the 2nd transfer unit
(1) Symptom
When the J-3102 occurs, the paper stops between the fusing unit and the 2nd transfer unit.
(2) Cause
(a) The leading edge of paper is not separated and wraps the intermediate transfer belt (Fig 1,
(a) direction)
Occurrence condition
Paper type Plain (recycle) / High Quality / Color Paper
Paper weight 62 to 71g/m2
Environment Low temperature, low humidity
(b) The leading edge of the paper hits the leading edge of the separation discharge or enters
the space between separate discharging Assy and the 2nd transfer roller then wrapping the
roller. (Fig 1, (b) direction)
Direction (a)
Direction (b)
Separation
discharge
plate unit
Normal
paper path
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Direction (b)
1. Change paper condition
Dehumidify the paper or set the paper upside down in the paper cassette.
Note:
When the paper type, paper weight and the ambient condition changes, return the
discharge needle position to the center.
Feed
direction
Discharge needle
position adjustment
location
When the discharge
needle assy is removed,
Pins as shown in Fig 2 can
be seen.
図 2.2 次転写ユニット概要図
- 141 -
Feed Direction
Indication: Joint part with intermediate
transfer unit
Discharge
needle position
adjustment
Remove pin
2nd transfer roller
Feed Direction
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(2) Cause
Depending on the paper type and moisture in the paper, the curl becomes larger after
printing on the 1st side. Consequently, the paper lead edge of the 2nd side cannot enter to
the fusing unit stably and wrinkle occurs.
(3) Solution
1. Change De-curler setting
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
Paper curl direction changes according to the paper characteristic. Therefore, check
the printed paper and decide the optimum setting from 0, +1 or +2.
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl (Back on
Top)]
Note:
To prevent toner from detaching, set the temperature which does not cause fusing
under offset. To confirm, print 20 sheets of test pattern #69.
3. Change the paper which is just unpacked (low moisture content paper)
4. If the above steps do not solve the symptom, ask customer to use another type of
paper.
Note
When replace old type Guide plate (A50U747402) with [Guide Plate/B] of new type,
also replace following parts together because old and new are not compatible.
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(2) Cause
Toner is built up on the fusing separation claw and tip of the claw is slightly moves to the
paper conveyance path direction and catches paper.
Note
The fusing separation claw may have gotten dirt because of fusing offset. It is recommend
to apply solution of [1.3.21 Image offset caused by fusing unit].
(3) Solution
Conduct periodic and spot cleaning of the fusing separation claw.
Pull out the ADU mount and open the reverse section, open paper ejection plate then clean
the contacting side of the roller with the cleaning pad and drum cleaner. (5 claws)
Clean this
area
Note
Be careful not to break the tip of the claw.
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Referential image
(2) Cause
When the paper is not stiff, the edge of the paper is lifted up by the fusing exit actuator. The
paper may enter to the fusing exit roller with this state.
Depending on the paper pass, the fusing exit roller entering angle is different and this causes the
symptom.
When the paper enters to the fusing exit roller upper in the very vertical angle, the possibility of
the corner folding occurrence becomes high.
Rear Front
Center of
paper feed
Paper
Actuator is positioned at
machine front side
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Upstream
(3) Solution
To change the paper entering angle to the fusing exit upper roller, adjust the temperature of the
fusing roller upper to + (plus) direction or fusing roller lower to the - (minus) direction and let the
paper move along the upper guide.
Note
When increasing the fusing upper roller, be careful not to cause the wrapping of the fusing upper
belt.
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2.1.16. Leading edge does not looks nice (hitting mark like
peeling)
(1) Symptom
The hitting mark like peeling occurs at the leading edge of thick paper.
・Leading edge is peeled to downward when the paper reaches to the registration part.
・Especially, it occurs when the leading edge is soft.
Upside
Downside
(2) Cause
When the registration rollers reverse to adjust the paper skew, it may damage the leading edge
when the thick paper is used. (The symptom may occur in the area up to 110mm to machine
front and rear from the machine center.)
Note
Check the registration correction level after setting minus value to the Feed Correction Level.
Because the registration correction level may also decrease.
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(2) Cause
The corner folding may occur because the positions of paper trailing edge of SRA4S and the
steel plate of the decurler roller fit exactly.
As shown in the figure, the edge of the steel plate
holding the roller corresponds with the edge of the
SRA4S => Other size is not affected.
Relationship between the paper
size and the steel plate edge
(3) Solution
The Output Curl(Back on Top) change from Auto.
1. Change DipSW1-0 to 1 to display Expert Adj. to Paper Setting.
[Service mode]→ [System Setting]→[Software DipSW Setting]
2. [Machine]→[Paper Setting]→[Expert Adj.]→[Output Curl (Back on Top}
Change from [Auto] to [0].
If it does not fix, Change [+1] then [+2] while checking improvement on the actual print.
Note
Reset to [Auto] after use because the Output Curl(Back on Top) is set for each paper type.
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Paper status in the tray largely affects paper feed ability such as JAM and skew. From the
experience, incorrect paper setting in the tray is one of the major factors causing JAM.
Please thoroughly instruct user to set the paper in the tray with the correct procedure. This will
reduce jam occurrence.
ii) Slide the knob at the side of the tray then close the tray.
iii) Open the tray after the lift up plate reaches to the topmost position.
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iv) Adjust the gaps between the paper and the side guides referring to the following steps 1
through 4.
Note:
• Especially, to keep slight gap mentioned in 2 is important. Otherwise, JAM
(non suction, multi-feed, buckling) occurs.
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v) After step iv), return the knob to the original position then set a pile of paper.
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When the tray is pulled out, all When the tray is pulled out, the
the paper stays bottom of the leading edge of the paper stops
tray. at around exit roller.
C. Buckling D. Multi-feed
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PF-704/705 PF-707/707m
a) 80g/m2 b) 300g/m2
Floating Floating
paper paper
Floating sheets are separated one by one Floating sheets are separated one by one
<Procedure>
i) [Utility]-[User Setting]-[System Setting]-[Paper Tray Setting]
- [Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)] = [Auto] (For coated paper)
[Compulsory ON] (For Plain paper, Fine paper)
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<Check points>
• Check the paper floating conditions
<Countermeasure>
• Set [Side Air Level Setting] stronger.
• For paperweight 176g/m2 or lighter paper
<Procedure>
i) Check the air level
・Press [Paper Setting]→[Tray*]→[Air Assist] to access air level setting screen.
・When the [Side Air Level Setting]=9, go to the countermeasure 2 (lock the side-guide)
ii) Change the air assist setting for the tray to [Manual]
iii) Set [Side Air Level Setting] stronger by every 1 step.
<Countermeasure 2>
・ Lock the side guide
* For the 177g/m2 or heavier paper
<Procedure>
・ Lock the side guide.
・ Lock both front and rear guides.
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<Countermeasure 3>
・ Remove the flap of the side guide
* For 177g/m2 or heavier paper
<Procedure>
i) Lock the side guide.
Flap
* With stronger air and the wider space to separate sheets the more sheets can be separated at a time.
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* When the lever is set at upper position, sheets of paper before separation ascends.
→ The lead edge air separate the sheets more effectively.
b) Chain-feed
b)-1 Humidity is high
<Countermeasure>
• Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth plain paper
* Especially, the symptom tends to occur when the paper weight is 257g/m2 or heavier.
<Procedure>
i) [Utility]-[User Setting]-[System Setting]-[Paper Tray Setting]
- [Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)]=[Auto] (Coated paper)
[Compulsively ON] (Plain paper and Fine paper)
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<Countermeasure-1>
• Set [Side Air Level Setting]: weaker
<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set [Side air level] weaker by every 1 step.
iii) If the countermeasure is not enough, Conduct <Countermeasure-2>,
<Countermeasure-3> and <Countermeasure-4>.
NG 2nd sheet and/or later NG 2nd sheet and later are OK 1st paper and 2nd
is fed further than 1st chain fed with 1st sheet. paper are fed separately
sheet. (Especially during paper one by one.
(Especially when the feed operation.)
paper starts to float)
<Countermeasure 2 > For the size which needs auxiliary guide (140mm or less width)
• Set the [Lead Edge Air Level Setting] weaker.
*If the Not suctioned JAM occur after setting the [Lead Edge Air Level Setting] weaker,
Move the upper limitation detection position upward.
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<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set [Lead Edge Air Setting] weaker by1 level
Upper position
Normal position
* When the lever is set at upper position, sheets of paper before separation ascends.
→ The lead edge air separate the sheets more effectively.
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<Countermeasure 3 > For the size not using the auxiliary guide (140mm and more width)
paper
・Lock the side guide
・Set [Side Air Level Setting] weaker
*If the Not suctioned JAM occur after setting the [Lead Edge Air Level Setting] weaker,
Move the upper limitation detection position upward.
<Procedure>
i) Lock the side guide
* Lock both front and rear guides.
ii) Change the air assist setting for the tray to [Manual]
iii) Set [Lead Edge Air] weaker by1 step
<Countermeasure 4> Applicable to the size like B5S, A5S (182mm or less width) and
257gsm or heavier paper.
・Lock only the side guide at front
・Set the Lead Edge air/Side Edge Air weaker
<Procedure>
i) Lock the side guide
* Lock only front guides.
ii) Change the air assist setting for the tray to [Manual]
iii) Set [Lead Edge Air] weaker by1 step
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<Countermeasure 5>
When paper is curly, change the set direction as following image.
If the set direction cannot be changed, set paper after reducing the curl.
(Ideal is completely flat condition.)
Feed direction
Feed direction
c) Buckling
c)-1 Lead edge gets ∩-shape curl during floating
Floating condition when the lead edge∩ shape curl
Floating sheets are declining; Leading edge of the floating sheets is lower than others.
<Check point>
Check the paper curl direction in the tray
<Countermeasure-1>
• Set the paper upside down
When the 1st sheet is conveyed, the leading edge of the next sheet is largely curls
downward.
<Countermeasure>
• Set [Lead Edge Air Setting] Weaker
<Procedure>
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d) Multi-feed
<Symptom 1>
JAM sheets (at horizontal conveyance section) are overlapping and the leading edge of
the 1st sheet is at the downstream against that of the 2nd sheet.
Fig. Multi-feed JAM paper at horizontal conveyance (1st sheet advance further than 2nd
sheet)
1st sheet
2nd sheet
* 1st sheet advances further than 2nd sheet.
<Symptom 2>
JAM sheets (at horizontal conveyance) overlaps completely and the leading edge position
does not change between 1st sheet and the 2nd sheet.
1st sheet
2nd sheet
1st sheet
2nd sheet
*The leading edge of the 1st sheet is at the upstream of the 2nd sheet
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<Symptom 4>
More than 2 sheets of the papers stop at the feed roller section
<Countermeasure-1>
• Set the [Side Air Level Setting] weaker
<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set [Side Air Level Setting] weaker by every 1 level.
<Countermeasure 2 >
・Move the upper limitation position upward.
・Set [Lead Edge Air Level Setting] weaker
* Applicable to the size which needs auxiliary guide (140mm or less width)
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<Procedure>
i) Move the upper limitation position upward.
<Countermeasure 3>
・Lock the side guide
・Set the [Lead Edge Air Level Setting] to weaker
* For the size which does not need auxiliary guide (140mm or more width)
<Procedure>
i) Lock the side guide
* Lock both side guides at front and rear.
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<Countermeasure 4>
・Lock a side guide at machine front.
・Set both of Lead Edge Air Level/Side Air Level weaker.
* For the size like B5S, A5S (182mm or less width) and 257gsm or heavier paper.
<Procedure>
i) Lock the side guide
* Lock a side guide at front only. When both sides are locked, thick paper feed failure
may occur due to the friction of the paper.
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<Countermeasure 5>
When paper is curly, change the set direction as following image.
If the set direction cannot be changed, set paper after reducing the curl.
(Ideal is completely flat condition.)
Feed direction
Floating sheets are not separated Floating sheets are partly not separated
<Check points>
• Check the paper floating conditions
<Countermeasure>
• Side air level: Set stronger.
*Applicable for the 176g/m2 or less paper
<Procedure>
i) Check the air level.
・ Press [Paper Setting]→[Tray*]→[Air Assist] to access air level setting screen
・ When [Side Air Level Setting] is set to 9, go to countermeasure 2 (lock the side guide)
ⅱ) Change the air assist setting for the tray to [Manual]
ⅲ) Set the [Side air level Setting] stronger by every 1 step.
<Countermeasure 2>
・ Lock the side guide.
* Applicable to the paper with the 177g/m2 or heavier
<Procedure>
・ Lock the side guides
・ Lock both guides at front and rear.
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<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set [Lead Edge Air Setting] weaker by every 1 step.
<Countermeasure 2>
When paper is curly, change the set direction as following image.
If the set direction cannot be changed, set paper after reducing the curl.
(Ideal is completely flat condition.)
Feed direction
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e) Conveyance failure
e)-1 Leading edge gets ∩-shape curl
Leading edge gets ∩-shape curl
Floating sheets are declining: Leading edge of the floating sheets is lower than others
<Check points>
• Check the paper curl direction in the tray
<Countermearue-1>
• Set the paper upside down
<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set the [Lead Edge Separation] by every 1 step.
f) No feed
f)-1 When humidity is high
<Countermeasure>
• Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth surface plain paper
<Procedure>
i) [Utility]-[User Setting]-[System Setting]-[Paper Tray Setting]
-[Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)]=[Auto] (Coated paper)
[Compulsively ON] (Plain, Fine paper)
Floating sheets are declining; Leading edge of the floating sheets is lower than others.
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<Check point>
• Check the paper curl direction in the tray
<Countermeasure-1>
• Set the paper upside down
<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set the [Lead Edge Air Level Setting] weaker by 1 step.
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(2) Cause
There are plural probable causes. List up the probable causes using the CSRA.
(3) Solution
The CSRA determines the entire state of a machine from the acquired data then displays a list
of the probable causes with the solution in the order of higher probability on the PC or mobile
screen.
Try the solution from the top of the list. When the he symptom is not solved, go to the next item
2. Access to the following URL of CSRA(CS Remote Analysis) after 5 minutes. (It takes max. 5
minutes for CSRA system to register data.)
https://csra.konicaminolta.jp
Note
* To login the CSRA, you need to enter your User ID and Password.
For more information, please refer to TNBT1600039 *
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4. Select [Sales Office], [Model], [S/No] and [Period] in search items. And press [Apply].
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5. After checking the date time of the search results, select the trouble that applies from the drop-
down list of [Symptom] for troubleshoot and press [Apply].
6. Check the machine status from top priority items indicated by an arrow and select the
applicable state from the drop-down list at the right side. (Cause and solution are displayed
in the order of a higher probability.)
7. Being selected, the next item is displayed. Select the check items in order, check the cause
and the countermeasure for the item displayed at the very end and conduct the measure.
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(2) Cause
Some of image cannot be adjusted with Highlight automatic adjustment if it is outside of
adjustment range.
(3) Solution
The maximum number to repeat Highlight automatic adjustment should be 5 times.
If the adjustment does not complete normally, perform Highlight adjustment instead.
Perform [Highlight Adjustment] only for the screen failed to adjust with the automatic
adjustment in 5 screens
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(2) Cause
When dehumidifier heater is installed to the tray to enhance coated paper feeding ability under
high humidity environment (humidity is 56% or over), printing is not accepted until the sensor in
the tray detects certain temperature with the default setting.
For example, even dehumidifying completes once then the tray is pulled out, “dehumidifying” is
displayed.
(3) Solution
Change the setting of DipSW18-4 Print during temperature control by dehumidifier heater from
0: Prohibited → Allowed
The machine receive print job even during the warming up of dehumidifier heater.
Note
• Since dehumidifying operation does not complete, no feed jam of the coated paper under
high humidity tends to occur.
• Even under high humidity environment, no feed occurs mostly on coated paper.
Therefore, dehumidifying is performed only for coated paper.
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(2) Cause
The charging corona unit is not installed correctly.
The charging corona unit is not installed or half installed. (Charging output OFF)
→Since the drum cannot be charged and machine keeps creating solid image, the toner
density is largely reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output ON)
→Since the drum potential is low and machine keeps creating image, the toner density is
reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output OFF; not fitted
firmly)
→The drum is abnormally charged and carrier attaches.
(3) Solution
Please check charging corona’s fitting condition at the machine setup, developing unit /
charging corona replacement and cleaning.
Firmly set the charging corona unit until it is locked at the upper position.
However, be careful so as not to transform with strong push.
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(2) Cause
By repeating the pulling out and pushing back the ADU mount, A50UN188 may get tensed too
much and is caught by the connector for the A50UN155/N156 wirings. Consequently, it is
disconnected and C-3102 may occur.
(3) Solution
1. Move the red binding band for the A50UN155/188 to left side by 10 to 20mm (blue area) from
the base line as shown in the figure.
2. Seat the A50UN188 connector to rear side and the A50UN155 connector to front side.
To see the position easily, remove the wiring protection cover and the process mount cover.
[Top view]
Rear side
Base line
A50UN188
Left Right
10mm
A50UN155 20mm
Front side
- 178 -
[Rear view]
A50UN15
10mm
20mm
Base
A50UN1
line
Note
When the red binding band for A50UN155/188 is at the right from the blue area, move the
wirings to the arrow indicated direction.
When moving the wirings, intermediate conveyance guide plate should be removed.
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(1) Symptom
C-CodeC2455(Y)/C2456(M)/C2457(C)/C2458(K)(Toner high density abnormality) occur.
(2) Cause
During long-run low coverage print, Toner charge is deteriorated due to lubricant attached
to toner. Developer level became deteriorated due to Toner charge deterioration and
Toner density sensor judges low after that Toner supplied.
It rotates above, Toner density becomes high.
After that, Toner high density occurs as Toner density sensor judges high, attached
lubricant toner is consumed, Toner charge and Developer level becomes normal.
(3) Solution
1.Replace Developer which occurred C-code.
2.Execute toner band creation function(YMCK 5%).
By using toner band creation function, the toner is regularly ejected from the developing unit,
and fresh toner is supplied.
When the less than YMCK 5% coverage is printed continuously, toner band is created on
the intermediate transfer belt to keep minimum coverage becomes YMCK 5%.
Toner band
Dip SW Set Default
creation
104-0 1 0
YMCK : 5%
104-1 1 0
Side effect: Toner band creation setting reduces the productivity (Reduce by max 10% for
A4 conversion) and increases toner consumption at low coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW for 2nd
transfer unit pressure release setting.
DIPSW103-7 : 1 (Default: 0)
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(2) Solution
Last of all, disconnect the large connector when you detach the option unit. First of all,
connect the large connector when you attach the option unit.
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Input
(2) Procedure
1. Remove 2 screws and release the claws (4 positions) on cover
2. Disconnect the connector and hook the wirings to the gear cover.
3. Upside down the unit so that the developer roller comes to the top. Eject the developer
4. Insert the developer charger jig then rotate arrowed direction (clockwise) in the following
- 183 -
photo, to drop the developer attaches to the developing roller and around inside the unit.
Repeat the step 3. (Never rotate counterclockwise direction.)
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(2) Cause
(a) Shifting to machine front by 5mm
Paper dust etc attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the registration roller is moved by maximum distance and
the image is shifted to front side by 5mm.
Feed Feed
direction direction
Image shift
Feed Feed
direction direction
Image shift
(3) Solution
Clean the centering sensor and lead edge detection sensor to remove the paper dust. Also
clean the registration roller, registration roller dust remover and all conveyance rollers. It is to
prevent the attachment of the paper dust to the sensors.
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- 186 -
tape
spring
shutter
spring
- 187 -
4. Tilt the shutter aslant then gently press down the seal on the shutter.
seal
5. Return the shutter to horizontal position. Insert the shutter while pressing the spring by the
prolusion of the shutter.
6. Open and close the shutter 5 times and check if it slides smoothly.
Note
In case the shutter does not close, pull out shutter while lifting up the claw, and go back to step
2.
Claw
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(2) Cause
C1070 series decreases the speed by one step when the necessary voltage capacity to supply
current to the 2nd transfer section is not available. It may occur when turning ON the power
switch 1st in the morning under low temperature and low humidity environment + roller count
reaches later half.
When the machine is in the state, the middle speed is applied for the thin paper printing until
starting the next job and productivity decreases.
(3) Solution
By changing the following DipSW, the speed down can be released.
DipSW 5-2 = 0: Speed down depending on the cases (Default)
1: No speed down due to the 2nd transfer output shortage
Note
The setting does not affect to the mode which decreases speed to keep fusing ability.
Depending on the case, color change due to poor transfer may occur.
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3.3.6 Release of productivity down mode for small size print under
high temperature (Adjustment of toner band creation cycle for
cleaning blade)
(1) Symptom
When the internal temperature is 35ºC and over and paper width is less than 260mm, the
120mm size toner band (30mm of each color x full length in machine front to rear direction) is
created at every approx. 50 pages. So, the productivity is reduced to approx. 97%.
(2) Cause
Small size print under high internal machine temperature promotes the intermediate transfer
cleaning blade wearing. So, toner band is created in shorter interval to prevent too much
wearing.
(3) Solution
When the productivity has the priority over the life of intermediate transfer cleaning blade, the
toner band creation cycle can be change. (The cleaning blade wears earlier)
DipSW Settings
Toner band creation interval can be changed by the following setting.
Priority on For high For narrow size
DipSW For A4 width
productivity temperature paper
20-3 0 1 0 1
20-4 0 0 1 1
1. For A4 size print (Default setting) Toner band creation interval (by the mileage of the
belt)(Unit: mm))
Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and
270,000 13,500
over
Default setting
Less than 35
270,000 270,000
ºC
2. Priority on productivity
Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and Productivity has productivity. Toner
270,000 270,000
over band is reduced.
Less than 35 However, the early wearing of the CL
270,000 270,000
ºC blade would occur.
Note
The grayed hatched [For high temperature] and [For narrow size paper] is the very individual
action and not described in the service manual. Please understand the content well before
using the setting.
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Locked
Released
(2) Cause
The stopper material attached to the main body got deformed and the lock cannot be set and
released.
(3) Solution
Replace the following part.
P/No: A50U830200
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Stopper part
(A50U830200)
Remove 2 screws.
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(2) Cause
As well as coated paper, when the surface is very smooth and moisture attaches to the surface,
paper tends to stick with each other.
(3) Solution
(1) Set the Dehumidify heater setting to Compulsively ON.
[Utility]→[User Setting]→[System Setting]→[Paper Tray Setting]→[Dehumidify Fan Heater
Setting]→[Fan Heater Control (Tray**)]→[Compulsively ON]
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PF-707
Feed Direction
Occur at the
trailing edge of the
paper.
(Random position
in the CD)
(e.g. 1) (e.g. 2)
PF-707m
Feed Direction
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(2) Cause
(a) Wrinkle depressing ability is lowered by the wearing of PFU registration roller.
(b) PFU horizontal conveyance roller/1 and 2 gets worn and the speed difference occurs
between registration roller.
At the Tray 5 (bottom tray), the paper lead edge posture is more unstable than Tray 3 and
4 and the symptom occurs more often and worse.
(3) Solution
1. Change tray
When the symptom occurs at Tray 5 (bottom tray), use the Tray 3 (top tray) and Tray 4
(middle tray)
3. Replace PFU registration roller and horizontal conveyance rollers 1/ and /2.
Replace all of the 3 rollers as a set. The rough indication of the replacement is around
1 million pages feeding.
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(2) Cause
In case the auxiliary paper guide is used, when the air blows, the paper gets on the gap between belt
unit and auxiliary guide.
(3) Solution
Insert the PET sheet to block the gap between belt unit and auxiliary paper guide.
Attach the PET sheet referring to the following procedure.
- PET sheet attachment procedure -
1. Remove the small cover.
Pull out the tray to modify and remove the front cover (2 screws)
Small cover
2. Remove the auxiliary lift up plate (one each at front and rear)
Remove the auxiliary lift up plate, one each at front and rear (one screw each)
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Base
line
4. Set the side guide at the most inner position. (Narrowest width)
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5. Decide the distance between PET and paper feed suction belt.
While looking through the window which is prepared at step 1, slowly insert the tray until the PET
attached at step 3 approaches to the nearest position from the paper feed suction belt (should not
contact). Target is less than 0.5mm. However, if the PET sheet contacts with the belt, the belt
breaks.)
If the PET contact with the belt, reduce the protruding distance.
6. After deciding position at top position, attach rest of the PET sheet to the bottom.
Note
When the thin paper (up to approx. 90g/m2) is fed, the edge of paper may be caught by the PET
sheet and chain feed or multi-feed may occurs.
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4.1.4 PF-707 Corner fold (dog ear) and conveyance JAM of small
size
(1) Symptom
When using the small size (Width near to B6S, 5.5x8.5S), the corner of the lead edge side is folded
(front side is folded down side)
Caused by the corner folding, conveyance JAM occurs at the downstream of the PFU tray exit.
Feed direction
(2) Cause
When the edge of the paper is not suctioned by the belt, this part sags due to the air from the
lead edge.
When the paper is conveyed with this state, the paper edge hits the tray and the paper corner
are folded.
Or largely skewed paper in the tray is fed and causing JAM or image skew to occur at PFU and
main body conveyance section
The symptom occurs only with the paper which cannot be suctioned (B5S, 5.5x8.5S etc)
(Indicated in red line in the figure below)
If the edge of the 1st sheet is lifted up by the floating 2nd or later sheet, the symptom does
not occur. (Blue line in the photo below)
1st sheet
(Not 2nd or later
occurring) 1st sheet sheets
(dog-ear occurs) (lift up the 1st
sheet)
(3) Solution
To reduce the power to push down the paper edge, set 1 or more step(s) lower value for the
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Feed direction
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(2) Cause
・The lead air lifts up the 2nd and later sheets causing multi-feed.
Feed direction
Lead air
(3) Solution
・ Fit the attachment (A92WA97A) for the thick paper.
Note:
When the thick paper attachment is fitted, following jam may occur.
JAM code: J-1618/1620/1622.
In that case, remove the thick paper attachment then take the countermeasure mentioned
in the
"Pickup jam clearance workflow"
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(2) Cause
When the both sides of leading edge of the envelope is curled upward, it contacts with the edge
of the paper feed guide plate of the tray and generates friction. Consequently, the no feed JAM
or the paper skew occurs.
LU pickup roller
Feed guide plate level
Envelop of
reading edge
convex down MK-746
MK-746 Bottom auxiliary
Side view of leading
Bottom auxiliary guide
edge
plate
(3) Solution
Do not use the bottom auxiliary plate for the envelope when the sides of leading edge curls
upward.
Both corner of around last paper are not hung by the effect of corrugation.
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Place the envelope on the flat location to check the leading edge curl.
Downward curl/Flat
Convex down
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(2) Cause
When paper curls or using the air-flow separation is used, the paper does not reach to the
expected position and cannot get over the stopper plate.
(3) Solution
Turn the paper stopper plate upside down.
It makes the paper go over the stopper more easily because, the angle of separation section is
lowered and the position from the paper top to the top of the paper stopper plate is lowered.
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(2) Cause
Paper cannot reach the pre-registration roller, as the paper feed power of the paper feed roller
becomes lower when the component of the coating attaches to the roller.
LU-202m/LU-202XL paper feeding section
(3) Solution
Feed paper to the pre-registration roller with the help of the pickup roller.
DIPSW171-1: 1 Control
When the Air assist is set to ON
At starting to feed paper, "Pick up roller" goes down
When the paper reaches "Pre registrations sensor" (when "Pre-registration roller" nipped),
"Pick up roller" is released.
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614m
BK Line
Narrow
trailing
space
104m
208m
(2) Cause
The pre-registration roller of LU assists to feed long paper more than 217gsm.
At that time, if the speed is different between main body registration roller and the LU pre-
registration roller, the symptom occurs.
Black Line
104mm from Leading edge: The 1st transfer position shifts when the leading edge
enters to the 2nd transfer roller.
208mm from Leading edge: The write position shifts when the leading edge enters
to the 2nd transfer roller.
614mm from trailing edge: Rollers speed change when the paper exits the
pre-registration roller and paper bounces up.
Blank area at the trailing edge is narrow (magnification error)
When the LU pre-registration roller pushes paper too hard, it slips at the main body
registration roller and the image stretches, then the blank area becomes narrower.
(3) Solution
Following adjustment is effective for BK line and narrow blank area at tailing edge.
Set to minus direction on [LCT Banner Paper Regist. Speed Adj. ] of [Expert Adjustment].
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer Adjustment]
→[LCT Banner Regist. Speed Adj.]
Adjust every -5 steps from 0 (Default) up to -15 steps.
Be sure to check the print image for every setting change at [Print mode]
This adjustment has effect on BK line 104mm and 208mm from leading edge when it is worse
than Image of the normal paper size.
If BK line occurs on the normal paper size, at first conduct countermeasure of [Line or banding
on image due to speed change (Shock noise) ].
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4.3.1 J-7229 The paper trailing edge does not go out the paper
exit section (Connecting OT-510)
(1) Symptom
J-7229 occurs and the paper trailing edge does not get out from the paper exit.
Paper
FS paper path
(2) Cause
The paper sticks on the guide plate around the area between the horizontal conveyance to paper
exit conveyance of the OT-501 and timing delays. The symptom is remarkable when the
contact area between paper and the guide is large. .
(3) Solution
Adjust the paper curl with decurler setting for reduce the contact area.
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(2) Cause
The neutralizing effect of the neutralizing brush adopted as dirt of paper leading edge
correspondence may not fully be acquired.
(3) Solution
Replace of the neutralizing brush of a main tray exit part.
Replacement procedure
1. The main power switch turned OFF.
2. Remove the FS-532 from system.
3. Remove the outer cover following "G Disassembling/Reassembling" of the service manual.
4.
・ When PI-502 is connected PI-502
1. It removes, when PI-502 is connected.
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1. Loosen 2 screws.[1]
2. Remove the upper cover/Rt1[2] in the arrow-marked direction.
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8. Remove 3 screws [1] and then remove the upper cover/Rr [2.]
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A4F37179⇔A4F38999 A4F37180⇔A4F38998
A4F37179⇔A4F38999
Attachment standard
A B C
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Sheet metal edge standard
15. Assembly
Reinstall the preceding parts following the removal steps in reverse.
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(2) Cause
When the main body of C2070 series connects IQ-501with VI-511, C-6A01 may occur due to
static electricity from the display port connector at 4 locations.
Main Body
Cable Board(back)
(3) Solution
Attach Cover/A (A9PJ1385 ) and Cover/B (A9PJ1384) to connectors to prevent leakage of the
static electricity.
Attaching base for A9PJ1384:
Corner of the black plastic. (Red lines in the photo)
Overlap the A9PJ1385.
Attaching base for A9PJ1385: Corner of the black plastic (Blue lines).
1. Attach A9PJ1385 aligning to the corner of the black plastic, covering 2 sides.
2. Attach A9PJ1384 aligning to the corner of the black plastic overlapping A9PJ1385.
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(2) Cause
When static electricity enters between one light to another light of MK-744C, it may trouble IQ-
501.
Static
electricity
(3) Solution
Attach the protection PET sheet to cover the light to prevent entering of the static electricity.
Protection sheet
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(2) Cause
a. The Scanning glass gets dirty.
b. ADF scan was not performed correctly because it is installed aslant.
(4) Solution
a. Wipe the scanning glass and the reading roller with the wipe cloth.
b. Conduct [Adjusting front side skew feed on dual scan document feeder], to finely adjust the
ADF position.
Adjust referring to the following excerpted service manual.
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