Viken Detection, a provider of innovative Non-Intrusive Inspection (NII) solutions to the security and inspection

industry, has been active in the UAE over the past several years. Viken Detection offers a wide portfolio of
imaging and material identification systems supporting the missions and operations at Customs, Military and
Law Enforcement agencies and organizations. The following are the current organizations Viken Detection is
engaged within the UAE where systems have been deployed and / or projects are being developed and defined.
1. Dubai Police – EOD HQ
a. Have procured and deployed the Viken Nighthawk HBI Handheld X-ray imager
b. Met the EOD group on March 19th for full Briefing on the Osprey MVX-MTX systems. These are
the mobile systems we have discussed using the ISUZU chassis in Ethiopia
c. Provided full Briefing and discussed Concept of Operations
i. Osprey MVX-MTX
ii. Nighthawk – latest version
2. Dubai Police – Airport Office
a. Have procured and deployed the Viken Nighthawk HBI Handheld X-ray imager
b. Provided Briefing to the Airport Police in February
i. Osprey MVX-MTX
ii. Nighthawk – latest version
iii. Foxhound – Material ID system
c. Dubai Police lead attendee: A. Qahtani - a.qahtani@dubaipolice.gov.ae
3. Abu Dhabi Police
a. Have procured and deployed units through a local partner
b. There is an additional procurement in process
c. Police have been briefed on the Osprey MVX-MTX and there is significant interest from the
feedback from my partner
4. Federal Customs
a. Provided full Briefing in February
i. Osprey MVX-MTX
ii. Osprey UVX – same systems proposed for Great Palace Project and Customs with LINEV
iii. Nighthawk – latest version
iv. Foxhound – Material ID system
b. Currently have a Nighthawk Imager as a demonstration and evaluation system
i. Mohamed Al Sarkal - Director is the main contact
c. Interest in the Osprey UVX to support their Commercial Cargo scanning
5. Dubai Custom
a. Provided full Briefing in February
i. Osprey MVX-MTX
ii. Osprey UVX – same systems proposed for Great Palace Project and Customs with LINEV
iii. Nighthawk – latest version
iv. Foxhound – Material ID system
b. Will be following up after EID during next trip to UAE
6. UAE MOD and National Guard
a. Have a proposal issued through Etimad for the several Osprey MVX (Mobile) systems
b. Following up and next steps towards procurement after EID
2
Viken Confidential
 7. UAE MOI
a. MOI has been briefed through a local partner on all the Viken system capabilities
b. Following up and next steps towards procurement after EID

At your request and convenient to your schedule and availability, I am happy to meet via teleconference or
during my next visit to the UAE to discuss Viken Detection and our solutions in more detail and answer your
questions.

Kind Regards.

________________________________

Jeffrey Hunt

Viken Detection – Vice president

3
Viken Confidential
I. Table of Contents
Company Profile .................................................................................................................................6
1. Viken Detection Products and Solutions ...................................................................................7
1.1. Fixed Site - Large Scale for Commercial and Passenger vehicles ..............................................7
1.1.1. Osprey-UVX Passenger Vehicle Inspection System ..........................................................7
1.1.2. Osprey-UVX Commercial Vehicle Inspection System .......................................................8
1.1.3. Osprey-TVX Commercial Vehicle Inspection System ........................................................9
1.1.4. Harrier-3VX Commercial Vehicle Inspection System ......................................................10
1.1.5. Harrier-4VX Commercial Vehicle Inspection System ......................................................11
1.2. Mobile - Large Scale for Commercial and Passenger vehicles ................................................12
1.2.1. Osprey-MVX Mobile Backscatter Inspection System - Vehicle ......................................12
1.2.2. Osprey-MTX Mobile Backscatter Inspection System - Trailer ........................................13
1.3. Portable Handheld Imaging ......................................................................................................14
1.3.1. Nighthawk BTX .................................................................................................................14
1.3.2. Nighthawk HBI..................................................................................................................14
1.3.3. Nighthawk CPAK ..............................................................................................................15
1.3.4. Broadwing DTX .................................................................................................................15
1.3.5. Nighthawk Lead (Pb) Identification - PbID™ ...................................................................15
1.3.6. Wingbar Tablet .................................................................................................................15
1.4. Chemical Analyzers ...................................................................................................................16
1.4.1. Foxhound HNA .................................................................................................................16
1.5. Solution Specifications and Datasheets ...................................................................................17
1.5.1. Osprey-LEP Passenger Vehicle Inspection System..........................................................17
1.5.2. Osprey-UVX Commercial Vehicle Inspection System .....................................................20
1.5.3. Osprey-TVX Commercial Vehicle Inspection System ......................................................23
1.5.4. Harrier-3VX Commercial Vehicle Inspection System ......................................................26
1.5.5. Osprey-MVX Mobile Backscatter Inspection System - Vehicle ......................................29
1.5.6. Osprey-MTX Mobile Backscatter Inspection System – Trailer .......................................31
1.5.7. Nighthawk BTX Handheld Imager ...................................................................................33

4
Viken Confidential
1.5.8. Nighthawk HBI Handheld Imager ....................................................................................35
1.5.9. Nighthawk CPAK – Concealment Detection Kit ..............................................................37
1.5.10. Broadwing DTX – Transmission Imaging Option.........................................................40
1.5.11. Nighthawk Lead (Pb) Identification (PbID™) – Integrated Option .............................41
1.5.12. Wingbar Tablet – Image Review and Supervisory Option..........................................42
1.5.13. Foxhound HNA .............................................................................................................43
1.6. Deployment ..............................................................................................................................45
1.7. Project Specific Requirements: ................................................................................................45
1.8. Service and Support ..................................................................................................................46

5
Viken Confidential
Company Profile
Viken Detection Corporation is a manufacturer of innovative detection technology that focuses on
the safety of all global citizens with our world leading X-ray Imaging and Material Identification
systems.
Building on our global success with our Handheld Backscatter Imager range, Viken Detection has now
successfully delivered full vehicle scanning solutions, including the market’s first under vehicle x-ray
solution – the Osprey-UVX.
We create an extra layer of protection for our users by showing them anomalies in real time the
human eye cannot see. From seeing narcotics to weaponry, and identifying human smuggling, we are
helping you make this world a safer place one inspection at a time.

Viken Headquarters, Burlington, MA USA

• High-growth leader in X-ray Imaging and Analytical Solutions for the public safety markets,
including drug interdiction, counter terrorism and environmental hazards.
• Full portfolio of large-scale vehicle scanners (the “OSPREY” and “HARRIER”), handheld imagers
(the “NIGHTHAWK”) and chemical analyzers (the “FOXHOUND”)
• Privately held business in Greater Boston, Massachusetts, USA: ISO Certified

6
Viken Confidential
1. Viken Detection Products and Solutions
1.1. Fixed Site - Large Scale for Commercial and Passenger vehicles
Viken Detection offers several different configurations using the base Osprey platform. The Osprey
platform uses an innovative Backscatter X-ray system design providing low energy, backscatter
image views for commercial and passenger vehicle conveyances. Depending on the client’s
requirements and Concept of Operations, the Osprey platform can provide from 1 to 4 image views.
The four view Osprey configuration provides a 360˚ of imaging intelligence for a conveyance. The
following provides the technical details for the several Osprey configurations offered for
commercial and passenger vehicle screening.

1.1.1. Osprey-UVX Passenger Vehicle Inspection System

 The OSPREY-UVXTM POV (Passenger vehicle configuration) provides an undercarriage
Backscatter (Bx) image of the entire conveyance along with a through vehicle transmission
image as an option. This system operates as a standalone system for enhanced detection and
inspection at Border Crossing, Security Checkpoints, Critical Infrastructure and High Threat
facilities.
Viken Detection Scope of Supply:
OSPREY-UVXTM POV
• (1) X-ray source assemblies – 225kV
• Backscatter Detector assemblies
• Transmission Detector assemblies - OPTION
• System vault, support frame
• Service access and sealed top-cover
• Mechanical Truss assembly with beam stop
• (1) Power supply & electronics, (1) Chiller assembly
• X-ray lights (Ready, On)
• Imaging and system control engines/software
• (1) Operator Station, (1) Analyst Station
• Front and Rear License plate reader
• UFFv2, JPG and/or TIFF images of the scanned vehicle
• Traffic Management
• Civil Works for Osprey-UVX, Installation and User Training
 Training and Manuals in local language
• Warranty Service Support
Client Scope of Supply:
• Osprey-UVX Operations booth
 Booth Structure, Power, and Communications
 Furniture, printer/scanner, etc.
7
Viken Confidential
  Any required area situational awareness
• Shipping FOB Viken Facility, Export Compliance and
Documentation

1.1.2. Osprey-UVX Commercial Vehicle Inspection System

The OSPREY-UVXTM Comm (Commercial vehicle configuration) provides an undercarriage
Backscatter (Bx) image of the entire conveyance – main vehicle cab/body and the cargo trailer
/ area. This system can operate as a standalone unit or be integrated to PARTNER HE/DE
Commercial vehicle portal for enhanced detection and inspection at Border Crossing, Sea Ports,
Critical Infrastructure and High Threat facilities.
Viken Scope of Supply per Unit:
• (1) X-ray source assemblies – 225kV
• Backscatter Detector assemblies
• System vault, support frame
 Sourced locally
• Service access and sealed top-cover
• Mechanical Truss assembly with beam stop
• (1) Power supply & electronics, (1) Chiller assembly
• X-ray lights (ready, on)
• Imaging and system control engines/software with call-
out packages
• (1) Operator Station, (1) Analyst Station
• UFFv2, JPG and/or TIFF images
• System packaging for shipment
• 1 Year Warranty – parts only

Client Scope and Options not included in pricing:

• System Civil Works and Installation
• Integration with the PARTNER HE/DE Portal system
 Safety / Emergency-Off circuit OSPREY-UVXTM
 Traffic Management
 Vehicle Identification
 Area Lighting and Situational Awareness cameras
• Any required Factory and Site Acceptance testing
• End User Training
• Warranty labor support
• Shipping: FOB Viken Facility

8
Viken Confidential
1.1.3. Osprey-TVX Commercial Vehicle Inspection System
The OSPREY-TVXTM Comm (Commercial configuration) provides a Top-Down Backscatter (Bx)
image of the entire conveyance – main vehicle cab/body and the cargo trailer / area. This system
can operate as a standalone unit or be integrated to the PARTNER HE/DE Commercial vehicle
portal for enhanced detection and inspection at Border Crossing, Sea Ports, Critical
Infrastructure and High Threat facilities.
Viken Scope of Supply per Unit:
• (1) X-ray source assemblies – 225kV
• Backscatter Detector assemblies
• Transmission Detector assemblies
• Mechanical Truss assembly with beam stop
• (1) Power supply & electronics, (1) Chiller
assembly
• X-ray lights (ready, on)
• Imaging and system control engines/software
with call-out packages
• Safety / Emergency-Off circuit
• Traffic Management - OPTION
• Vehicle Identification – OPTION (LPR and/or
OCR)
• Area Lighting and Situational Awareness
cameras - OPTION
• (1) Operator Station, (1) Analyst Station
• UFFv2, JPG and/or TIFF images
• System packaging for shipment
• 1 Year Warranty – parts only

Client Scope and Options not included in pricing: OSPREY-TVXTM

• System Civil Works and Installation
• Integration with the PARTNER HE/DE Portal system
 Safety / Emergency-Off circuit
 Traffic Management
 Vehicle Identification
 Area Lighting and Situational Awareness cameras
• Any required Factory and Site Acceptance testing
• End User Training
• Warranty labor support
• Shipping: FOB Viken Facility

9
Viken Confidential
1.1.4. Harrier-3VX Commercial Vehicle Inspection System
The HARRIER-3VXTM Comm (Commercial configuration) is a 3-Sided low energy Backscatter
imaging system for Commercial size vehicles. The HARRIER-3VXTM provides Top-Down, Left Side
and Right-Side backscatter (Bx) images of the entire conveyance – main vehicle cab/body and
the cargo trailer / area. This system can operate as a standalone unit or be integrated to the
PARTNER HE/DE Commercial vehicle portal for enhanced detection and inspection at Border
Crossing, Sea Ports, Critical Infrastructure and High Threat facilities.
Scope of Supply per Unit:
• (3) X-ray source assemblies – 225kV
• Backscatter Detector assemblies
• Transmission Detector assemblies
• Mechanical Truss assembly with beam stop
• (3) Power supply & electronics, (3) Chiller
assembly
• X-ray lights (ready, on) – entry and exit trusses.
• Imaging and system control engines/software
with call-out packages
• (1) Operator Station, (1) Analyst Station
• UFFv2, JPG and/or TIFF images of the scanned
vehicle
• System packaging for shipment
• 1 Year Warranty – parts only

Client Scope and Options not included in pricing:

• System Civil Works and Installation
• Integration with the PARTNER HE/DE Portal system
 Safety / Emergency-Off circuit HARRIER-3VXTM
 Traffic Management
 Vehicle Identification
 Area Lighting and Situational Awareness
cameras
• Any required Factory and Site Acceptance testing
• End User Training
• Warranty labor support
• Shipping: FOB Viken Facility

10
Viken Confidential
1.1.5. Harrier-4VX Commercial Vehicle Inspection System
The HARRIER-4VXTM Comm (Commercial configuration) is a 4-Sided low energy Backscatter
imaging system for Commercial size vehicles. The HARRIER-4VXTM provides Top-Down, Left Side,
Right-Side and Undercarriage backscatter (Bx) images of the entire conveyance – main vehicle
cab/body and the cargo trailer / area. This system can operate as a standalone system for
enhanced detection and inspection at Border Crossing, Sea Ports, Critical Infrastructure and
High Threat facilities.
Scope of Supply per Unit:
• (4) X-ray source assemblies – 225kV
• Backscatter Detector assemblies
• Transmission Detector assemblies
• System vault, support frame
 Sourced locally.
• Service access and sealed top-cover
• Mechanical Truss assembly with beam stop
• (4) Power supply & electronics, (4) Chiller
assembly
• X-ray lights (ready, on) – entry and exit trusses.
• Safety / Emergency-Off circuit
• Traffic Management
• Vehicle Identification
• Area Lighting and Situational Awareness
cameras HARRIER-4VXTM
• Imaging and system control engines/software
with call-out packages
• (1) Operator Station, (1) Analyst Station
• UFFv2, JPG and/or TIFF images of the scanned
vehicle
• System packaging for shipment
• 1 Year Warranty with Extended Warranty
options – Parts and Labor
• System Civil Works and Installation
• Factory and Site Acceptance testing
• End User Training

Partner Scope of Supply:

o Shipping FOB Viken Facility, Export Compliance and Documentation

11
Viken Confidential
1.2. Mobile - Large Scale for Commercial and Passenger vehicles
The Osprey platform has been extended to mobile applications allowing Security Agencies the
flexibility for a fully integrated vehicle inspection system and a trailer platform allowing the existing
vehicle fleet to transport a mobile checkpoint at target mission locations. Viken’s innovative
technology and platform design provides clients with an array of detection and identification
modalities configured for their mission requirements.

1.2.1. Osprey-MVX Mobile Backscatter Inspection System - Vehicle

• The OSPREY-MVXTM (Mobile Vehicle X-ray) is a fully integrated inspection solution. The
vehicle chassis can be specified by the client in collaboration with Viken Detection to ensure
all road travel requirements, homologation and consistency within the client’s current
vehicle fleet is assessed. Current chassis options include Ford and Mercedes with other
vehicles being assessed. There are several options available including complimentary
Transmission imaging and power configurations to minimize the cost of ownership for the
OSPREY-MVXTM
Scope of Supply per Unit:
o (1) X-ray Inspection Module
 225kV with Backscatter Detector assemblies
 (1) Power supply & electronics, (1) Chiller
assembly OSPREY-MVXTM
 Batteries (X-ray power)
 Generator (X-ray power)
 X-ray Safety lights (ready, on)
 Imaging and system control
engines/software
 (1) Operator Station / Analyst Station
integrated in the vehicle cab
 License plate reader
 UFFv2, JPG and/or TIFF images of the
scanned vehicle
o (1) Vehicle Chassis
 Options aligned to regional vehicle support
 2-person and 4-person cab capacity
 Automatic Transmission
 Rear backup camera
o Commissioning and User Training
 Training and Manuals in local language
o Warranty Service Support

Partner Scope of Supply:

o Shipping FOB Viken Facility, Export Compliance and Documentation

12
Viken Confidential
1.2.2. Osprey-MTX Mobile Backscatter Inspection System - Trailer
• The OSPREY-MTXTM (Mobile Trailer X-ray) is a fully integrated inspection solution. The
same imaging module used for the OSPREY-MVXTM is integrated to a ruggedized trailer
allowing Security Agencies to use their current fleet of vehicles to support their missions.
There are options available including complimentary Transmission imaging and power
configurations to make this the lowest cost of ownership mobile checkpoint solution
available.
Scope of Supply per Unit:
o (1) X-ray Inspection Module
 225kV with Backscatter Detector
assemblies
 (1) Power supply & electronics, (1) Chiller
assembly
 Batteries (X-ray power)
 Generator (X-ray power)
 X-ray Safety lights (Ready, On)
 Imaging and system control
engines/software
 (1) Operator Station / Analyst Station
integrated in the vehicle cab
 License plate reader
 UFFv2, JPG and/or TIFF images of the OSPREY-MTXTM
scanned vehicle
o (1) Trailer
 Rear backup camera
o Commissioning and User Training
 Training and Manuals in local language
o Warranty Service Support

Client Scope of Supply:

o Shipping FOB Viken Facility, Export Compliance and Documentation

13
Viken Confidential
1.3. Portable Handheld Imaging
Viken Detection proposes the Nighthawk CPAK – Concealment Detection Kit. The CPAK includes
the inspection/security industry leading handheld X-ray imager with deployments worldwide
supporting Law Enforcement, Customs and Military operations.
• Nighthawk BTX: This is the latest and most advanced technology available in a handheld imager.
The Nighthawk BTX 140kV, 7W X-ray source model provides +8.5mm of steel penetration in
compact, lightweight package with a larger front detector. It also has an integrated user
interface for easy user operation. The Nighthawk BTX has an alternate configuration at 120kV-
7W to support customer requirements.
• Nighthawk HBI: This model has enhancements from the original Viken handheld X-ray imager
for improved image quality with same software version as the Nighthawk BTX. The Nighthawk
HBI has configurations from a 120kV to 140kV X-ray source with various power levels.
• Broadwing DTX: A portable and flexible accessory to the Nighthawk BTX platform, the
Broadwing DTX provides an additional imaging and detection modality with added transmission
image. The transmission imaging provides optimal metallic contraband and threat detection
with a capability of 25mm steel penetration.
• Nighthawk CPAK: This is a packaged solution allowing the client to select the Nighthawk BTX
configuration best for their mission with the Broadwing DTX included in this offering. The CPAK
ships in a single IP64 hard case with both the BTX and DTX and included accessories.

1.3.1. Nighthawk BTX

Scope of Supply per Unit:
• (1) Nighthawk Handheld Imager
• IP64 Hard Transport case
• Battery (single bay) charger with local power receptacle
• (2) 14.4V Li Batteries
• Check Sample
• Safety Strap
• Vehicle 12V battery charger adapter
Nighthawk BTX
• Needed cables for data/image export – USB C, USB to
USBC adapter.
• User Manual, Radiation Profile document on USB

1.3.2. Nighthawk HBI

Scope of Supply per Unit:
• (1) Nighthawk Handheld Imager
• IP64 Hard Transport case
• Battery (single bay) charger with local power receptacle
• (2) 14.4V Li Batteries
• Check Sample
Nighthawk HBI 14
Viken Confidential
 • Safety Strap
• Vehicle 12V battery charger adapter
• Needed cables for data/image export – USB C, USB to
USBC adapter.
• User Manual, Radiation Profile document on USB

1.3.3. Nighthawk CPAK

Broadwing DTX
Scope of Supply per Unit:
• (1) Nighthawk Handheld Imager
• (1) Broadwing DTX
• IP64 Hard Transport case
• Battery (single bay) charger with local power receptacle
• (2) 14.4V Li Batteries
• Check Sample
• Safety Strap
• Vehicle 12V battery charger adapter
• Needed cables for data/image export – USB C, USB to
USBC adapter. Nighthawk BTX
• User Manual, Radiation Profile document on USB

1.3.4. Broadwing DTX

Scope of Supply per Unit:
• (1) Broadwing DTX

1.3.5. Nighthawk Lead (Pb) Identification - PbID™

Scope of Supply per Unit:
• Integrated during build cycle at time of order.

1.3.6. Wingbar Tablet

Scope of Supply per Unit:
• Configured with Nighthawk system with system build.

15
Viken Confidential
1.4. Chemical Analyzers
Viken Detection’s Foxhound is a true-trace chemical analyzer using IMS (Ion Mobility
Spectrometry) to identify substances at both trace and micro-particle, or bulk levels. The
Foxhound used in tandem with our portable handheld x-ray systems allow for end users to both
detect and identify concealed suspicious packages.

1.4.1. Foxhound HNA

The Viken Detection Foxhound-HNATM is a compact, portable, radiation-free chemical
detector based on IMS (Ion Mobility Spectrometry). The HNA is a narcotics analyzer that uses
true-trace detection at the microgram level and detects visible packages using the micro-
particle, or bulk analyzation. The system analyzes samples in under 10 seconds and uses an
easy-to-use touchscreen interface for optimal performance. The HNA is highly adaptive to any
CONOPS with two hot-swapable batteries enabling 5 hours of battery operation, while also
allowing for plugged in stationary mode. The system also adapts to the changing environment
of narcotics with quarterly additions of drugs to the narcotics library.
Scope of Supply per Unit:
• (1) Foxhound HNA Narcotics Analyzer
• (4) Foxhound Positive Dopant Tube Pack
• (4) 14.4V Li Ion Batteries
• (1) Shoulder strap
• (1) USB Cable
• (1) Foxhound user guide
• (1) Two bay battery charging dock and charger
• (1) Foxhound cleaning Chempads (50x)
• (1) Foxhound swab sample pack (100x)
• (1) Foxhound wand for dual sampling
• (1) 4GB USB stick
• (1) Foxhound maintenance tool kit
• (4) Foxhound intake air filters

16
Viken Confidential
1.5. Solution Specifications and Datasheets

1.5.1. Osprey-LEP Passenger Vehicle Inspection System

17
Viken Confidential
 18
Viken Confidential
 19
Viken Confidential
1.5.2. Osprey-UVX Commercial Vehicle Inspection System

20
Viken Confidential
 21
Viken Confidential
 22
Viken Confidential
1.5.3. Osprey-TVX Commercial Vehicle Inspection System

23
Viken Confidential
 24
Viken Confidential
 25
Viken Confidential
1.5.4. Harrier-3VX Commercial Vehicle Inspection System

26
Viken Confidential
 27
Viken Confidential
 28
Viken Confidential
1.5.5. Osprey-MVX Mobile Backscatter Inspection System - Vehicle

29
Viken Confidential
 30
Viken Confidential
1.5.6. Osprey-MTX Mobile Backscatter Inspection System – Trailer

31
Viken Confidential
 32
Viken Confidential
1.5.7. Nighthawk BTX Handheld Imager

33
Viken Confidential
 34
Viken Confidential
1.5.8. Nighthawk HBI Handheld Imager

35
Viken Confidential
 36
Viken Confidential
1.5.9. Nighthawk CPAK – Concealment Detection Kit

37
Viken Confidential
 38
Viken Confidential
 39
Viken Confidential
1.5.10. Broadwing DTX – Transmission Imaging Option

40
Viken Confidential
1.5.11. Nighthawk Lead (Pb) Identification (PbID™) – Integrated Option

41
Viken Confidential
1.5.12. Wingbar Tablet – Image Review and Supervisory Option

42
Viken Confidential
1.5.13. Foxhound HNA

43
Viken Confidential
 44
Viken Confidential
1.6. Deployment
A successful deployment requires the necessary upfront planning to develop the site layout,
Concept of Operations (CONOPS), installation and training strategy. Viken Detection will
collaborate closely with its PARTNER for a successful program.

Viken Detection’s Commitment for a Successful Deployment

Viken Detection will provide program management, civil construction drawing packages,
and consultation on CONOPS as well as on-site resources for installation and training, if
requested

1.7. Project Specific Requirements:

 CONOPs – Peripherals –Traffic Management
Viken Detection will collaborate in defining the CONOPS and the necessary peripheral
devices and the traffic management systems and solutions to the scanning operational
requirements. Viken is available to support the CONOPS development.
 Civil Works
Viken Detection will provide Civil Construction Requirement (CCR) drawing packages for the
specific Osprey model/configuration to be deployed. Viken Detection will be responsible
for labor resources, tooling, local permits, and overall project management.
 Installation & Integration
Viken Detection will have responsibility for the installation of the systems on-site with
Partner support. Viken will provide training at its facility in Burlington, MA USA to the
PARTNER. The training includes all the mechanical, electrical and software requirements to
effectively install the Osprey system and execute a successful Site Acceptance Test.
 Viken technical resources can be contracted as needed to support and supplement local
resources and expertise. All required documentation is available to support the installation
process.
 User Operation and Analysis Training
Viken Detection will have responsibility for training the End User resources. Viken can
support the PARTNER at the Viken Detection facility for in-depth User training and can be
contracted for on-site training. All training documentation (Syllabus, Lessons, etc.) and
videos will be provided by Viken.

1.8. Service and Support

Viken Detection prides itself on supporting its solutions and products through their
operational life cycle. We will collaborate closely with its PARTNERs to maximize system
availability and detection for inspection and screening operations.

 Service Training
Viken PARTNERs will require training to be certified for
Osprey Service and Maintenance activities. Service training
at the Viken facility is recommended for the full dis-
assembly, diagnosis, repair, and re-assembly of the various
sub-systems. The PARTNER will be responsible for the travel
and expenses to support their resources to the Viken
Detection facility in Burlington, MA USA.

 Spare Parts
Viken Detection will be the exclusive parts provider for the
Osprey systems. We will collaborate with its PARTNER to
define the most effective spare parts strategy based on the
volume of systems in a region along with location to achieve the best response time and
MTTR. Viken Detection has spare parts kits available for all its products and solutions.

 Technical Support
Viken Detection has a Technical Support line for assistance with all our products and
solutions. For the Osprey and Harrier products, it is expected its PARTNER will be trained to
support Level 1 and Level 2 service requests and activities with the Viken Technical Support
team available for Level 3 issues. Viken offered extended warranty and extended support
programs, based service level requirements.