Role play ‘Manager: Our hotel has acquired approval to prolong a phase of the bistro into an outdoor garden consuming place which will seat an extra one hundred guests. We are looking for all furniture required for the new consuming area. ‘Supplier: Thanks for contacting us, what type of fixtures that you are looking for? We have more than 20 kinds of furniture in our store. ‘Manager: Our restaurant requires tables, chairs, issuer stations. If we purchase them too many, have to you furnish us some discount? We will purchase all merchandise from your ‘company, if you furnish us real merchandise in low priced price. ‘Supplier: We can furnish good deal completely in-service stations alternatively now no longer in tables and chairs as we are presenting new current and new vogue if you are sufficient with the historic fashion, we can grant the discount as requires. ‘Manager: If the gorgeous of your historic style is preferred by using ability of our hotel, the sale will Increase, and we will be purchasing for more merchandise from your company. ‘Supplier: If that's the case, you have to put bond of $10000 and we supply your free deliver. Manager: Itis fine with us. | will make a contract between us clearing all the phrases for a year. Role-play 2 The following resources are required to complete the role-play. ‘Document Name: SAB STONE ‘Granted Date Tags Version No: V0 Last Modified Date: uly 2020 "ANGAD Australian Institute of Technology, CRICOS Code! O2970M,Prowder Code 22073 Downloaded by Harpreet Kaur Matharu(harpreet matharu22Leamer's agenda from Assessment 3, Question 9 - Supplier 2. Roleplay instructions from your assessor. Learner instructions During the role-play, you are required to demonstrate the following skills and knowledge. Establish relationships and open negotiations within organisational protocols using effective communication skils and techniques. Build trust and respect in business relationships through use of effective communication skils and techniques. Conduct negotiations in a professional manner to maximise benefits of both parties. incorporate feedback and input from colleagues into negotiations where appropriate. Demonstrate the communication skills necessary to conduct and close negotiations that may be of significant commercial value. Incorporate knowledge of principles of negotiation. Demonstrate understanding of stages in the negotiation process. Conduct the role-play. During the role-play, you are required to demonstrate the following skills and knowledge. Establish relationships and open negotiations within organisational protocols using effective ‘communication skills and techniques. Build trust and respect in business relationships through use of effective communication skills and techniques. Conduct negotiations in a professional manner to maximise benefits of both parties. Incorporate feedback and input from colleagues into negotiations where appropriate. Demonstrate the communication skills necessary to conduct and close negotiations that may be of significant commercial value. Incorporate knowledge of principles of negotiation. Demonstrate understanding of stages in the negotiation process. Conduct the role-play. Please refer Appendix 2 and Appendix 3 for a detailed role play script Document Name: Sa STONE ‘Granted Date Taga Version No: VO Last Modified Date: uly 2020 "ANGAD Australian Insts of Technology, CRICOS Code! O2970M, Provider Code 22073 Downloaded by Harpreet Kaur Matharu(harpreet matharu22Role play ‘Supplier: we don’t have gadget of accepting returns when outdated. We obtain return if the system is damaged. Manager: | desire to purchase the objects as rent purpose. ‘Supplier: if that's the case, you have to put bond of $1000. Manager: that's ok. How and When will you furnish the product when | order them. ‘Supplier: We favor two weeks transport time and fright price will be delivered to your account Manager: itis best with us. I will make an contract between us clearing all the phrases for a year. Document Name: SAS STRMETOOR, Granted Date Tags Version Nor VO Last Modified Dat uly 2020 ‘ANGAD Australian Institute of Technology, CRICOS Code! O2970M,Prouider Code 22073 Page ATO Downloaded by Harpreet Kaur Matharu (harpreet matharu22@gmrailcom)Assessment Task 4 Checklist To be completed by the assessor ‘Note: Trainer and Assessor to provide detailed feedback on the attached Assessment Task Coversheet Document Name: SAS STRMETOOR Granted Date sans Version Nor VO Last Modified Date: uly 2020 'ANGAD Australian Institute of Technology, CRICOS Code! O2970M,Prouider Code 22073 TceonorswmmeTciawwe Oey StUAOCU Page AT OTTE Downloaded by Harpreet Kaur Matharu (harpreet matharu22@gmrail com)