et eieie sees oan * Book —_—_ Quality) Control and Management + wt — Asan Akhtet; Ha uRsicl ue _Quaity : Quality: refers p4o the ananaeterristios) of 2 preduct or service that Hewes its evility ea ; r 3 | Consistently nae} ore! bxcbed! euste mer me al meas is Mae ees oat _fereforemance ! forformanee reefers, te, He fin etion ability of the preoduct on service a5 clesined by ‘ne dustotidre - lasitscat Conformance * how, well ore aesereately & preedueh or service corresponds +e designed speniPieations. Reliavility if the ability ; of. ap, ,item ae, pereform @ tresquireed.funelion under braked eenditien for. a period oF: i stné + | APT o 2 3 Cote siev td Durabi lit’! “ Usefi “eehnieal life Lore, Leng evity of poreforemnanae of a fpreduct on Service - Mae eae Inne Vative feahies i- Scanned with CamScannerWarezan ty sale ; ct HT 728 laa aan Fitee! senvide a fr c : INE). igi 3 ie ores meetin abit Serviceability ! > Maintenance , Perens eet sen fariar * * Ease of Use ; User, — friendly # Aesthetios 1 external looks Mat atttadis’ | 5 Bet eR: 4 Sora! to Bsa} 2 Duality Conteol :— Logis feom Bors) 6 -Standated crear aca aren ara sar = Aation fra att, aC puality aSfdeslod -t aacreucc STO FCO Quality Coniree| aT 4 8 Steps "St Vi SP setting oe ‘Ynarks [8 iwest to market a : ‘ a proauer Ee Standarey’ aa freepah) Preoducer 5 deveropo PIT ‘ CNvaltuate’ eT peers ComPornmiange —> Evaluate wats cateer shep ot ena parameter by hong Follow aca Pee aT art ara Cheek =ant —> Action when necessary gm 3 agicaTeT! — > plaming for improvement. 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Le priequency fs OM, _> Sudden adverse) > bong lasting gayertee Situation ia: ysis pet > Freequens is| > Freqwueng is owen ae ee (pwab oe ely ot vy —> A single {0s5\ > A single yz cause Is tan be aostly raat, prainetonming Xi fur clow, mart, o> Bxperd ment Design* cause and wise N Pp wCHA Selle 1 eae OS entiies reesolution See no plenias pe> on=doe teainirng eg tage = a SAR Ser pata eheek sheets contre) informalien as déniedl” Charts : gorraphi eo, analysis prelims solve =a xem os EAT Act Continuo preotess- toh Scanned with CamScannerPlan ? 5 A alas flan m2 improve operations fixer iby Finding what shings ane ‘sbing’ Wrong) su > Come up swith, idea® te sie: oe Do! Implement thangies® designed . 2. polve the Preebleyn en small on supe et Seale - Steak a ‘Monien! aaAbio® We Syma peal or expert mental, change ae aanieving he! deaieen, reepielt an not. Act : Act \préevnphy to tmplement ehanges on a larger Seale (2 the experiment ys successful -| } QED — Strevetueat Bppresn : bua qe ato ee needs — | ‘translate them +o plans , pre ders Parers Process, : pare NOG: (Vela of. the. diustomers) of PPR Sh tren bes survey / So Tb sfla ; — interviews Te pm rey te Ar +> Discussion > foes tercour Crarget cusiiien) —> Pinett+ opsernvation —> Warrenty data analysis > Field = meporets Scanned with CamScanner# OED Methodology '- age" 6?" ; : Fe le a ae : (pesign,s . Requiement customer. requirement esign vibes Part charatrenisties PS IE Product | Farzt Preaudion plaming 8) plamingsscssy oyjfsiglerming apenations = HOT pidiming” AGuaty Biarenlo loon. 74) 2 a 3 poecls iow e — group bP employes? s, —> invelve In the same wosrek = Pen forem Zane in bans aia and. Peake * Sorourg ‘Fie piseilss im przovEemnetts, 3 | Bipki EMR Scanned with CamScannerRD edesign of eer 26), een Opeaaad _X Business Process peengineeang (BF sy : ins, He the | enitieal analysis) and read ea ! a existing business. proeesS te, ecueve preea kde | . eastuce: | tmprovements in penformanee ‘Page! 33] bee Jhspects 3 tom. | / {BPR} l s { i [Radial | J Level of hange Ineremental ~ u : ajean State Starting Pint \ Bristing process | i long irzed Short Time require A = irc an Frequency of change eonlinucus yo? ian: ah Tep-49 i Partie’ pation Bottom - UP 71 gees : ee i ate Risk ee Modena: ae eine ee Type of change j seule vy, Strewetuceal i Statistical Anything - Frimany enabler ate tLe bala at Typical Se0pe Narereow , road within funtion cross - functional, Scanned with CamScannerfge 29 | Riexs and barriers to BFR fe gBook 7 CNet re : AG Ive in SC ys age mene and. LeaderesiP- ons | rosttasn \sot Ske foge tot 4 Why ger provers fal © -> Lack of > Unrealistia Seor® and expecta — Resistance fo change nat : : tosh we Cutting Pats? ans. hon at Boe aah foeus —> Narco techni sustained man (shsen A page deo. Poised, Bsr eee ena ie ie nd | 3sint yea tae aye és wR eel, hs de ee ‘eppeet Abani EMEA). a quality method. a Failure Mo: is preattive- Joo| , technique -an ‘tide a identel ation ana. preeventionis — Ta Nat 'errawles» the. | of | proses? ore “precdeh ereeere weebigree ney | peoue bP Peduchons t+. ei teGhAC a number —> It lead = ‘ 7 Failures | durzing ., \prlatonyaing> 2 wermenty Shays -> pefects in "preistienion Reais > Reworeks in Whe! eee pi see > Failure ducing “Oe > warranty @\ aims! 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Dr Edward Deming — Quality tunu aer Samer! : ab doitni bited. to tne development of TEM. bras. ‘ s 26M seyitiect ANS 15 page) —> | 14.2 Feinelt song Oo hanya eaaag ps Lao paint 120 2 fowared “ impteovement «+ Déneate a toridtarrk ipupore, Tee Te ma @ react wr er! y jlesophy (Quality is net a burden, customer at ist plate, 2) Adopt ne? paieronas oe I 20 3ehan ena im plement ==1) on inspections - . sand | ye” 7 i Hem. 4) Dse a single supplier. fore st2¥8. fer se prove constonhy ama , foreevert “= poe D stop eens te 2 ime : 6) use freaining on Job D> Tm plement leader sup...) 5) Eliminate fear Geoogle Deming 14 principle — Ist Unk —— a—rrn—e"Scanned with CamScanner 49) Breakdown barriers between Mepartments easily AT GL, Moto SILT 10) Get ie of ‘unctear! siegans ioe PTE ot ilidet oki ves ; Ss haaet wr wo Euminake un amagement 13 “ee [ener 6 te UbR workman 2hiP| ee ae 12) Remove barrier pri (olf ea STee igs Aerie 13) Implement Bulieaiion age ers Genero ee one’s soe + 1) Make “ jransforemation!( 2VEA By. AIEEE + ‘ashe, Ty { lone az rare core TT Quatity oH Z one 8 ta? 5 ay Shep Soak 5 a) es geet capers nag, Fe AEs ‘ ime. details og? AT Ceti fage = ue al glaolm Baldrige Raho Qual fed tes > Approach joy 3 tt SA sa — perley: Linplement : b> pede." § Scanned with CamScannert JO — 2022 iad Btncenits ilo : Me Reteaatcly Coamegt «Azone PaBeoRE te io Fuinetion | fereforen =2T2 mar 8 ax tondijon aa —ercar > Fue ' oT preb Ural sacar. AP TOT cde a 3169 Ustece aby 2 % Why) Reliability 6. NAOT nk — Reputation sich | > Customer satisfaation =i AgMaM) by.. i = Warranty cess, ' ee i“ Jonods 1 i — > Repeat business 1 oresa | : — > Cost analysis - Fe hy gi, THN —S Austoméeit requirments Malice zs —> Competitive advantages - a as Oo Preeduer components gan be series, parallel Mia Sie. combine * te a éummahken Re Ri o19 oe on belo Was y oo ~hebeuacy ; liability CZ fig : < a 2 Individual, wher fret R ae Mase 1 eee gS ws wR arom R ater areer R fenies D'9 K-95 xO 94 compen = 2 rater ET’ : 2 0'B2o08 exe ee | ater sees wer FOC! . aa dommpone ws 22°02 7. Reliable), Scanned with CamScannerooo components © a ethoRT Reo 90 ER Re ie (o-" 510 * Parcallel system: Sp. . 2 J- RI = vability of Failure.» Fi, “parallel se ystene a w op ¥ u of the whale . Fe = Al Fi pee’ ) Gerd? siye'e = Feo x 7 = JEPh a SES ABE A Se shen. Re Rouapluity or ae Vue) GPR otel gen UG 4 (olpe2e 7 Re > 2344 (025)% = Fe 2 ? ow = 0'2b Rie j-Ri = do ne pp x09F = O95 42 (ans) low / Scanned with CamScannerc \ ‘ i t ISflay a Ae bigs hes. ols G rR yerions xeaxo'8 2 axKie phbideg fois ef 4 sntk “he ew I Re = 0:994 y [| oF Rp x 0:97 = 0°9642 ‘(Ans rat ab aCe, oie : . % Reliability os a tundtie obictime J) axon fos soos FUN \i si ! ki \ a Bes Jo, 5 _ | x eC \ Fuponential Fuitwee me | I Gi 8 coalisinibution Funcian [ By ieee A ® = Sy WEEE ‘out : Scanned with CamScannerbe Time ential failure Luni “digini bution Wereu “elements | > Reliability follows expen — Fajluee Rate ” Sato d At z : exwllly ares [O,! > Reliadilig fimetion , RO,= SS apa sngooe hele Tow er f 2 ee 5009 hours ¢ Bomple 21 B fase | 233 e ce Foilune rates DW me C784 114 ay oust oenensl A sie Sigggick < 5 ~ oduct ate foiluce un frovartlity that the P seat cot 2 Bees pe 4 Ss si At L sh w= € Bee Rw» ecion KE ; ; ari 7 @ " : : : FO’ ar ane) iu O9Q.aL Gooo hours iv _ (rab) + 07048 + 01053 +0°038) X | rs fore pelt) 7 ew One go's (ns:) Scanned with CamScannermt BF oh Mean Tne behween failuce . -1 -+ AM Mt Agtir77 Sie 0038] net og + eet bisa seid > ae x [386 = 500° hours - + Br ‘coWiponent AF) wa = E ied it pos offe} ees ater aati: MBF, 5 320: [33h oa eT oT : aig pee WA mor 5 stics] jar failureé vente fore Simi es ; ae eR OTR re , 4 ji MT BF = @ a @® 2 : am 250° os 10,000 Boo 3333 °33 , 933°33 pos € 29, dae oe e 15,000 13333 °33 : > é jo, c© ¢ Rarealiel + Gena) N sary 2am cf eae 4 hd rer =[a Ot gig RO icin ee ui ae ae fog oes (at ff 5 = Boo ben Scanned with CamScannerAz = 475 v7 Revavitily A\= Aa= By = oot ome # fore [oo howe? 1 f La} [ | oe joo = =e R ie a ey 19003048 1 >o9t = & gi 046 X1F Pp” : 5 Bop RR? oo? 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Experiment) (DoB) orn 8 etreedureed, methel for DoE i6 2 pyetemalic and nighly audits | fosters thet identifying importrant variables Oe eliminaling hese attest quality ’ and wr mately mle aL preefercably at the Aesian ehage peforze it go austom 2T% is : . mubest T Lensbiet Pr stisd jnovit methodology _* f ts eae 2) en tify! the: important, vareialles OT oe affest quality Tare Abrougy extensive Debi nstorend ng sessions having, aesia” expert and othere ene = fetal 4 Br point feom book “vs #* Basic eheres that we Olgeenivesi he FF points, —T? nae Pade: (ee imp) Z Yaa, oF Fguice, VE poe methods- cemtynerly used “Kn industries. | wre) FSi pe i SPL = Statist cal Preoeess eal Scanned with CamScanner .> Multi — vari chart ! 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