Professional Documents
Culture Documents
KPI S
KPI S
KPI RANK
Section 2: People Bad Neutral Normal Good Comments
1.Does the servisse
Provider/supplier have qualified
and competente resources
available as per agreed scope of
work?
2.How would you rate the
competency of the servisse
Provider`s resources?
3.Rate the supervisor`s
relationship with his team?
4.How would you rate the
Provider`s/supplier`s resources
turno ver per annum?
5.How would you rate the
supplier`s absenteeism rate? How
punctual/Reliable is the servisse
providers staff?
6.Does the servisse Provider
keep/presente training records and
certification documentation?
7.How would you rate the
servisse providers ability to
oversee/manage the welfare of its
satff?
8.Does the servisse Provider
comply with labor satndards and
legislation?
KPI RANK
Section 3: Accountability Bad Neutral Normal Good Comments
1.Does the servisse Provider take
accountability for their
performance and deliverables?
Provide detail in comments.
2.Is the servisse Provider
performing QC after completion
of work?
3.Does the servisse Provider
communicate all deviations and
changes proactively?
KPI RANK
Section 4: Quality Monitoring Bad Neutral Normal Good Comments
Inspections
1.Does servisse Provider
consistently render a quality
servisse?
2.Does the servisse Provider
implemente processes to verify
their quality of services, such as
regular customer satisfaction
surveys? YES OR NO, comment
on ON
3.Does the servisse Provider
adhere to the proposed Schedule?
4.What is the level of satisfaction
with the quality of work of the
servisse Provider in general?
KPI RANK
Section 5: Cost Bad Neutral Normal Good Comments
1.Does the servisse Provider
submit invoices on time?
2.Does the servisse Provider
adhere to country legislation in
regards to Tax (IRPS) and INSS
payment of emplyees?
Documentary prooff required
KPI RANK
Section 6: Community Bad Neutral Normal Good Comments
Initiatives
1.Does servisse Provider has any
program in course for assisting
the surrounding communities?
2.Does the servisse Provider give
preference to local people
(Vilankulo, Inhassoro and
surrounding areas) when it comes
to recruiting his staff?
KPI RANK
Section 7: Management Bad Neutral Normal Good Comments
Support
1.How well does the servisse
Provider facilitate site visits?
2.How well does the servisse
Provider respond to to problema
solving?
3.How effective is the supervisory
visity of the Provider?