lnLroducLlon Lo knowledge ManagemenL

1 8rowse MAkL's webs|tes and acqu|re the deta||s of the organ|zat|ons (|dent|fy the nature of the organ|zat|ons
what are the company's ma[or assets the know|edge processes)

Aslan uevelopmenL 8ank or known as Au8 ls an lnLernaLlonal developmenL flnance lnsLlLuLlon lL has Lhe mlsslon
Lo help develop Lhe members of Lhe counLry developed reduce poverLy and Lo enhance Lhe quallLy of llfe of lLs
members of Lhe counLrles Au8 headquarLers are ln Manlla and esLabllshed ln 1966 lL ls owned and flnanced by
lLs 67 members of whlch 48 are from Lhe reglon and 19 are from oLher parLs of Lhe globe

lL has a vlslon whlch ls SLraLegy 2020 ls a longLerm sLraLeglc framework has been adopLed ln year 2008 under
Lhese sLraLegles lL lncludes Lhree sLraLeglc agendas whlch are growLh envlronmenLally susLalnable growLh and
reglonal lnLegraLlon

1he organlzaLlon maln parLners are governmenLs Lhe prlvaLe secLor nongovernmenL organlzaLlons developmenL
agencles communlLybased organlzaLlons and foundaLlons Au8's have asseLs on loans Lechnlcal asslsLance
granLs advlce and knowledge lL also has dlrecL asslsLance Lo prlvaLe enLerprlses of developlng counLrles Lhrough
equlLy lnvesLmenLs guaranLees and loans ln addlLlon lLs LrlpleA credlL raLlng helps moblllze funds for
developmenL

Au8 ls one of Lhe 49 flnallsLs ouL of 193 nomlnees named by an lndependenL panel of experLs ln Lhe 2006 9Lh
annual MosL Admlred knowledge LnLerprlses (MAkL) sLudy Accordlng Lo vlce resldenL (knowledge ManagemenL
and SusLalnable uevelopmenL) CeerL van der CeerL Llnden Much sLlll has Lo be done Lo lmprove Lhe way we do
Lhlngs ln Au8 for example ln Lerm of from buslness processes Lo Lhe way we do our work and Lhe Lools needed Lo
do our work smarLer" Au8 goL lLs award afLer 2 years approved Lhe knowledge ManagemenL (kM) lramework
1he award recognlzes leadlng global organlzaLlons for Lhelr ablllLy Lo Lransform corporaLe knowledge lnLo
enLerprlse lnLellecLual caplLal and shareholder wealLh

Slnce Lhe kM lramework was approved ln !une 2004 Lhere are many process LhaL Au8 has Laken flrsLly ls
lmprovlng organlzaLlonal procedures Lo manage and process knowledge Secondly ls preparlng an overall plcLure
(20062008) of knowledge producL and servlces (kS) across Au8 1hlrdly ls lnLegraLlng kM compeLencles lnLo
each sLaff member's performance and developmenL plan 1hen esLabllshlng communlLles of pracLlce coverlng 10
prlorlLy secLors and Lhemes CLher Lhan LhaL Au8 also lnlLlaLlng an lnLernal skllls daLabase whlch when
operaLlonal ln Lhe Lhlrd quarLer of 2006 wlll glve users Lhe ablllLy Lo ldenLlfy and conLacL sLaff wlLh speclflc skllls
needed 8esldes LhaL lL esLabllshed knowledge hubs ln 2003 pavlng Lhe way for malnsLreamlng lnnovaLlve
concepLs ln sclence Lechnology and managemenL developmenL ln Lhe reglon LasLly ls organlzed a conference on
knowledge ManagemenL for uevelopmenL ln Asla (kM4uevAsla) Lo allow kM pracLlLloners Lo share lessons on kM
developmenLs wlLh oLher lnsLlLuLlons (le World 8ank lslamlc uevelopmenL 8ank Afrlcan uevelopmenL 8ank and
lnLerAmerlcan uevelopmenL 8ank)

2 Ask the students to |ook for the var|ous def|n|t|ons and terms for kM See how the terms are d|ffer from each
other and see the extent of the students understand|ng towards the concept

1here are many deflnlLlon of knowledge ManagemenL (kM) flrsLly ls accordlng Lo Mr 1omohlro 1akamashl kM ls
Lhe sysLemaLlc approach whlch lnvenLs undersLands shares creaLes and uLlllze knowledge ln order Lo creaLe
values such as cusLomer values employee's values sLock holder's value buslness parLner value and soclal value Lo
achleve Lhe vlslon and goals of Lhe organlzaLlon

Secondly accordlng Lo 8on ?oung CLC/CkC knowledge AssoclaLes lnLernaLlonal knowledge ManagemenL ls Lhe
dlsclpllne of enabllng lndlvlduals Leams and enLlre organlzaLlons Lo collecLlvely and sysLemaLlcally creaLe share
and apply knowledge Lo beLLer achleve Lhelr ob[ecLlves

1hlrdly ls accordlng Lo ClaxoSmlLhkllne kM ls 1he capablllLles by whlch communlLles wlLhln an organlzaLlon
capLure Lhe knowledge LhaL ls crlLlcal Lo Lhem consLanLly lmprove lL and make lL avallable ln Lhe mosL effecLlve
manner Lo Lhose who need lL so LhaL Lhey can explolL lL creaLlvely Lo add value as a normal parL of Lhelr work"

LasLly ls ln Lhe wwwbuslnessdlcLlonarycom sLaLed LhaL kM ls Lhe sLraLegles and processes deslgned Lo ldenLlfy
capLure sLrucLure value leverage and share an organlzaLlons lnLellecLual asseLs Lo enhance lLs performance and
compeLlLlveness lL ls based on Lwo crlLlcal acLlvlLles (1) capLure and documenLaLlon of lndlvldual expllclL and LaclL
knowledge and (2) lLs dlssemlnaLlon wlLhln Lhe organlzaLlon"

What |s know|edge and how does know|edge funct|on as the source of wea|th |n the know|edgebased
economy?

As we know knowledge enhances general and advanced or sclenLlflc knowledge ulscovery of knowledge brlngs
abouL dlfferenLlaLlon of knowledge Lo Lhe exLenL LhaL lL has developed Lo lmprovlng general knowledge Lo
advanced speclallzed and professlonal knowledge knowledge ls conslsLed of undersLandlng dlscovery
dlssemlnaLlng appllcaLlon and conLrol of knowledge ln anoLher words learnlng research Leachlng servlce and
admlnlsLraLlon and managemenL Among Lhese research has relaLlonshlp wlLh knowledge's speclallzaLlon and
sophlsLlcaLed dlfferenLlaLlon and Lhls klnd funcLlon of research has been lncluded wlLhln socleLy as well as
unlverslLy

1homas uavenporL and Laurence rusak deflne knowledge ls a fluld mlx of framed experlence values conLexLual
lnformaLlon experL lnslghL and grounded lnLulLlon LhaL provldes and envlronmenL and framework for evaluaLlng
and lncorporaLlng new experlences and lnformaLlon lL orlglnaLes and ls applled ln Lhe mlnds of knower ln
organlzaLlons lL ofLen becomes embedded noL only ln documenLs or reposlLorles buL also ln organlzaLlonal
rouLlnes processes pracLlces and norms

lL ls noL a new ldea LhaL knowledge plays an lmporLanL role ln Lhe economy Adam SmlLhreferred Lo new layers of
speclallsLs who are men of speculaLlon and who make lmporLanL conLrlbuLlons Lo Lhe producLlon of economlcally
useful knowledge lrledrlch LlsL emphaslzed Lhe lnfrasLrucLure and lnsLlLuLlons whlch conLrlbuLe Lo Lhe
developmenL of producLlve forces Lhrough Lhe creaLlon and dlsLrlbuLlon of knowledge 1he SchumpeLerlan ldea of
lnnovaLlon as a ma[or force of economlc dynamlcs has been followed up by modern SchumpeLerlan scholars such
as CalbralLh Coodwln and Plrschman And economlsLs such as 8omer and Crossman are now developlng new
growLh Lheorles Lo explaln Lhe forces whlch drlve longLerm economlc growLh
Sclence Lechnology and lndusLry pollcles should be formulaLed Lo maxlmlse performance and wellbelng ln
knowledgebased economles" LhaL economles whlch are dlrecLly based on Lhe producLlon dlsLrlbuLlon and use of
knowledge and lnformaLlon 1hls ls reflecLed ln Lhe Lrend ln economles Lowards growLh ln hlghLechnology
lnvesLmenLs hlghLechnology lndusLrles more hlghlyskllled labour and assoclaLed producLlvlLy galns AlLhough
knowledge has long been an lmporLanL facLor ln economlc growLh economlsLs are now explorlng ways Lo
lncorporaLe more dlrecLly knowledge and Lechnology ln Lhelr Lheorles and models new growLh Lheory" reflecLs
Lhe aLLempL Lo undersLand Lhe role of knowledge and Lechnology ln drlvlng producLlvlLy and economlc growLh ln
Lhls vlew lnvesLmenLs ln research and developmenL educaLlon and Lralnlng and new managerlal work sLrucLures
are key

ln addlLlon Lo knowledge lnvesLmenLs knowledge dlsLrlbuLlon Lhrough formal and lnformal neLworks ls essenLlal Lo
economlc performance knowledge ls lncreaslngly belng codlfled and LransmlLLed Lhrough compuLer and
communlcaLlons neLworks ln Lhe emerglng lnformaLlon socleLy" Also requlred ls LaclL knowledge lncludlng Lhe
skllls Lo use and adapL codlfled knowledge whlch underllnes Lhe lmporLance of conLlnuous learnlng by lndlvlduals
and flrms ln Lhe knowledgebased economy lnnovaLlon ls drlven by Lhe lnLeracLlon of producers and users ln Lhe
exchange of boLh codlfled and LaclL knowledge

LmploymenL ln Lhe knowledgebased economy ls characLerlzed by lncreaslng demand for more hlghlyskllled
workers 1he knowledgelnLenslve and hlghLechnology parLs of economles Lend Lo be Lhe mosL dynamlc ln Lerms
of ouLpuL and employmenL growLh Changes ln Lechnology and parLlcularly Lhe advenL of lnformaLlon
Lechnologles are maklng educaLed and skllled labor more valuable and unskllled labor less so CovernmenL
pollcles wlll need more sLress on up gradlng human caplLal Lhrough promoLlng access Lo a range of skllls and
especlally Lhe capaclLy Lo learn enhanclng Lhe knowledge dlsLrlbuLlon power of Lhe economy Lhrough
collaboraLlve neLworks and Lhe dlffuslon of Lechnology and provldlng Lhe enabllng condlLlons for organlzaLlonal
change aL Lhe flrm level Lo maxlmlze Lhe beneflLs of Lechnology for producLlvlLy

1he sclence sysLem essenLlally publlc research laboraLorles and lnsLlLuLes of hlgher educaLlon carrles ouL key
funcLlons ln Lhe knowledgebased economy lncludlng knowledge producLlon Lransmlsslon and Lransfer 8uL Lhe
CLCu sclence sysLem ls faclng Lhe challenge of reconclllng lLs LradlLlonal funcLlons of produclng new knowledge
Lhrough baslc research and educaLlng new generaLlons of sclenLlsLs and englneers wlLh lLs newer role of
collaboraLlng wlLh lndusLry ln Lhe Lransfer of knowledge and Lechnology 8esearch lnsLlLuLes and academla
lncreaslngly have lndusLrlal parLners for flnanclal as well as lnnovaLlve purposes buL musL comblne Lhls wlLh Lhelr
essenLlal role ln more generlc research and educaLlon


now does the organ|zat|on of your cho|ce cou|d become kCompany and what k|nd of kWorker that they
requ|re?

As we know Lo become kCompany and kWorker lL ls Lhe dlfflculL Lhlng because lL musL use Lhe full efforL form
all Lhe members ln Lhe organlzaLlon 1o become kCompany and kWorker Au8's has several efforL lnLo a learnlng
lnsLlLuLlon and be a prlmary source of developmenL knowledge ln Asla and aclflc

1he mosL lmporLanL sLeps LhaL Au8 can do Lo become kCompany ls lmproved organlzaLlonal culLure for
knowledge sharlng 1o fosLer such culLure Au8 wlll lncorporaLe knowledge managemenL acLlvlLles ln sLaff work
plans modlfy buslness processes Lo encourage knowledge sharlng dlssemlnaLe Lhe framework wldely and
organlze Lhe Lralnlng programs necessary Lo ensure Lhe effecLlve use of knowledge managemenL Lools and
soluLlons
Moreover Au8 can become kCompany by lmproved buslness processes and lnformaLlon Lechnology soluLlons lL
covers sysLemaLlc capLure and enrlchmenL of knowledge generaLed and galned by sLaff and Au8 consulLanLs
developlng a coherenL cosLeffecLlve and sysLemaLlc process for capLurlng and sLorlng lnformaLlon deslgnlng a
corporaLe Laxonomy lmplemenLlng lnformaLlon Lechnology soluLlons for knowledge sLorage and reLrleval and
developlng a skllls and knowledge daLabase of sLaff

Au8 also need kworkers 1o bulld Lhe kWorker Lhe workers need several characLerlsLlcs such as ground LruLh
and LruLh malnLenance 1he Au8 Lry Lo creaLe markeLs buslness envlronmenL compeLlLlon and declslon maklng
LhaL lnvolves Lhe workers So one of Lhe sLraLegles LhaL Au8 Lry Lo creaLe Lo bulld kWorkers ls expanded
knowledge sharlng learnlng and dlssemlnaLlon Lhrough exLernal relaLlons and neLworklng 1hls process lnvolved
evaluaLe and prlorlLlze exLernal neLworks and parLnershlps based on Lhelr added value lmplemenL Au8s publlc
communlcaLlons pollcy whlch wlll sLrengLhen Au8s capaclLy Lo process and dlssemlnaLe lnformaLlon esLabllsh
cenLers for learnlng lnformaLlon communlcaLlon and knowledge LhroughouL Lhe reglon