MEDICAL PRACTICE: AIDET PLUS THE PROMISESM TOOLKIT
MPAIDET3: MEDICAL PRACTICE AIDET® PLUS THE PROMISESM COMPETENCY CHECKLIST – INDIVIDUAL
Note: Competency Checklist to be used to validate AIDET® skills.
Role: ________________
Date: ________________ Name: ________________________________
IMPROVEMEN COACHING
STRENGTHS ESSENTIAL SKILLS T PRIORITY
NEEDED
Safe behaviors: (sanitized hands, environment assessment, protocols followed) 1
ACKNOWLEDGE
Acknowledged while greeting in reception or when entering the exam room (smile,
3
eye contact, hello, etc.)
Acknowledged using patient/customer/family name as appropriate 1
INTRODUCE
Introduced self and role 1
Managed up team/clinical provider/organization/personal experience/training/skill
2
set, etc.
DURATION
Gave time expectation, how long expected to wait, next steps in treatment 1
Verbalized next step in care 3
EXPLANATION
Explained what will take place, what you are doing, what will happen, and what they
1
should expect, etc.
Used language that the patient and/or family understands 1
THANK YOU
Thanked the patient and family and showed appreciation (i.e., thank you for trust, for
letting me serve you, ask if there’s anything you can do before leaving, provide 1
business card if applicable, etc.)
THE PROMISE
Offered a personal commitment to provide excellent patient care 1
IMPROVEMENT COACHING
STRENGTHS OTHER NEEDED PRIORITY
Friendly tone of voice and appropriate pace of speech 1
Appropriate use of inflection on keywords (teamwork, timely service, 1
respectful, manage pain, understand side effects, etc.)
Non-Verbal
Attributes
Active listening (nodding, no interrupting, confirmed what they heard customer 2
say, etc.)
Demonstrated confidence throughout the interaction 2
Effective physical positioning (mirrored customer’s position, sat without table 3
or desk between, etc.)
Limited multitasking; communicator present and attentive 3
EVALUATION SUMMARY:
Competent Evaluator Comments:
Repeat Skills
Expert at skill
Assessment
Mentor for others
© 2012-2016 The Studer Group L.L.C. All rights reserved. Proprietary and Confidential.
Use and distribution prohibited except through written agreement with Studer Group.
Trademarks used in this document are registered or unregistered trademarks of Studer Group
or its licensors.
MEDICAL PRACTICE: AIDET PLUS THE PROMISESM TOOLKIT
Evaluator: ___________________________________________________ Date: ___________________
© 2012-2016 The Studer Group L.L.C. All rights reserved. Proprietary and Confidential.
Use and distribution prohibited except through written agreement with Studer Group.
Trademarks used in this document are registered or unregistered trademarks of Studer Group
or its licensors.
