AL KHAFJI NATIONAL HOSPITAL

Tel /0096137661111 Fax /00966137663356

WEB.SITE : www.knh.com

Mandatory Competency

Name: _____________________ Unit/Ward: ________________

Job Title: ___________________ Identification No.:______________

Title of Competency: AIDET COMPETENCY ASSESSMENT (FRONTLINE COMMUNICATION)

Competency Statement: KNH frontline staff will display consistent proficiency in using AIDET when
communicating with clients, families, peers and managers.

Assessment Key
1 Needs Improvement/Training
Instructions: Complete the assessment and method portion of this 2 Perform Well/Satisfactory
document using the key on the right side. Record completion of each 3 Exceptional
performance criteria. The evaluator's signature validates the Assessment Methods
completion of each skill. S Simulation
DD Direct Observation
DQ Direct Questions
ASSESSMENT METHODS
PERFORMANCE CRITERIA 1 2 3 S DD DQ
▪ Identifies the purpose of using the AIDET principle
▪ Utilizes the AIDET principle to communicate with others, with a focus on clients
and their families
ACKNOWLEDGES the customer:
▪ Smiles, makes eye contact, and greets them in a pleasant manner
INTRODUCES self:
▪ States name and role at Al Ahli Medical
▪ Able to manage up self and/or another team member
DURATION:
▪ Gives the client a time expectation
▪ Keeps client informed as to the amount of time a process will take
▪ Includes letting them know if there is a wait time; gives time expectation of that
wait
EXPLANATION:
▪ Keeps clients informed by explaining all procedures
▪ Assists clients to have clear expectations of what will be occurring
THANKS, the client:
▪ Consistently thanks clients for their time
▪ Expresses appreciation that they have chosen Al Ahli Medical (if applicable)
▪ Asks if there is anything else he/she can do for the client before ending the
interaction
NON-VERBAL ATTRIBUTES 1 2 3 S DD DQ
▪ Friendly tone of voice and appropriate pace of speech
▪ Makes eye contact
▪ Active listening (nodding, no interrupting, confirmed what they heard customer
say, etc.)
▪ Demonstrated confidence throughout the interaction
▪ Displays a calm manner
Was the Competency Met: □ YES □ NO
EVALUATOR COMMENTS:

Evaluator Name and Signature: Date:

Staff Signature: Date: