Culture Sensitive

Care

Presented by:
Jhessie L. Abella
 WHAT IS
CULTURE?
Culture is an umbrella term which encompasses the social
behavior and norms found in human societies, as well as the
knowledge, beliefs, arts, laws, customs, capabilities, and habits of
the individuals
"Culture encompasses religion, food, what we wear, how we wear
it, our language, marriage, music, what we believe is right or
wrong, how we sit at the table, how we greet visitors, how we
behave with loved ones, and a million other things,"

—Cristina De Rossi
What is Culture
Sensitivity?
 Begins with a recognition that there are differences between cultures.
 These differences are reflected in the way that different groups
communicate and relate to one another.
 Culture sensitive is more than awareness that there are differences in
culture in order to interact effectively
 A cultural competent person views all people as unique individuals
and realizes that their experience, beliefs, values and language affects
their perception.
What Kind of Barriers Are
Created by Cultural
Differences?
LANGUAGE
CULTURAL
TRADITIONS
HEALTH
LITERACY
CULTURAL
ASSUMPTIONS
 7 Steps We Can Take to Provide
Culturally Sensitive Care

Avoid Making Assumptions

Awareness
Learn About Other
Cultures

Overcome Language
Build Trust and Barriers
Rapport
Educate Patients About
Medical Practices

Practice Active Listening

 Cultural Sensitivity in the
Healthcare Community is No
Longer an Option
 In today’s changing cultural climate, it’s no
longer a choice to become culturally sensitive,
it’s a necessity. WE need to work hard at
becoming aware of cultural differences and
providing culturally competent care.
The payoff is significant though — culturally sensitive
care builds provider to patient trust and rapport,
increases treatment acceptance and opens the door for
continuing education about important health matters in
cultural communities that need it.
 AN K
TH
U !
YO