NON VERBAL COMMUNICATION

Nonverbal communications is usually understood as the process of communication through sending and receiving wordless messages. i.e., language is not the only source of communication, there are other means also. It can be communicated through gestures and touch, by body language or posture, by facial expression and eye contact. It can be communicated through object communication such as clothing, hairstyles or even architecture, symbols and info graphics. Speech contains nonverbal elements known as paralanguage, including voice quality, emotion and speaking style, as well as prosodic features such as rhythm, intonation and stress. Dance is also regarded as a nonverbal communication. Likewise, written texts have nonverbal elements such as handwriting style, spatial arrangement of words, or the use of emoticons. However, much of the study of nonverbal communication has focused on face-to-face interaction, where it can be classified into three principal areas: environmental conditions where communication takes place, the physical characteristics of the communicators, and behaviors of communicators during interaction. The first scientific study of nonverbal communication was Charles Darwin's book The Expression of the Emotions in Man and Animals (1872). He argued that all mammals show emotion reliably in their faces. Studies now range across a number of fields, including, linguistics, semiotics and social psychology. While much nonverbal communication is based on arbitrary symbols, which differ from culture to culture, a large proportion is also to some extent iconic and may be universally understood. Paul Ekman's influential 1960s studies of facial expression determined that expressions of anger, disgust, fear, joy, sadness and surprise are universal. Elements such as physique, height, weight, hair, skin color, gender, odors, and clothing send nonverbal messages during interaction. Research into height has generally found that taller people are perceived as being more impressive. Melamed & Bozionelos (1992) studied a sample of managers in the UK and found that height was a key factor affecting who was promoted. Often people try to make themselves taller, for example, standing on a platform, when they want to make more of an impact with their speaking. Environmental factors such as furniture, architectural style, interior decorating, lighting conditions, colors, temperature, noise, and music affect the behavior of communicators during interaction. The furniture itself can be seen as a nonverbal message.

MOVEMENT AND BODY POSITION KINESICS Body language

Kinesics, or body language, is one of the most powerful ways that humans can communicate nonverbally. It is used to portray moods and emotions and to emphasize or contradict what is being said. Body language is very important when in an interview. "To effectively communicate its not always what you say, but what your body says, that makes the difference," according to Patricia Ball. There are various different types of body movement one can do to come across as being too strong or too weak. For example, when one first walks into the room and shakes hands with the interviewer you want to have good eye contact as well as a good firm hand shake. Not too strong, because you can come across as being a power player. Another important aspect to remember when you are on an interview and that is to mirror your interviewer, but not to the point that you over do it. For example, if the person that is giving you the interview crosses his/her arms than you can cross your arms. If he/she crosses their feet then you should cross your feet, but do it gradually. The last two things to remember is when you first walk into the office do not cross anything unless the person that is doing the interviewing crosses his or hers first. Next when you are sitting down be relaxed as possible by opening your suit jacket. This shows the person that you are not tensed. The other aspect to remember is to lean forward in your chair, but not to close where you are in the individuals face. If you sit back in your chair you might be sending off signals, such as, aloofness or rejection. Finally, nonverbal communication can also be an effective sale when executives learn to read a clients body language.

ARTIFACTS
Artifacts are often used to communicate information about oneself. Artifacts are objects, often clothes, jewelry, and pictures, trinkets, which express ones interests, hobbies, status, or lifestyle. Often noted in democratic societies, where all are thought to be equal, artifacts are used to announce inequalities that for reasons of taste and conformity cannot be expressed in words. One of the most influential artifacts a person possesses is ones wardrobe. Much psychology and communication research supports that -at least in the observers eyes2

that clothes do make the man (or woman!). This study found that significantly more individuals would follow a models example in crossing against the "wait" signal when dressed in a business suit than when the same model crossed the street dressed in poor work clothes. Artifacts are key in establishing first impressions. If you are looking to improve your own professional style, make note of what artifacts gives strangers a professional look.

HAPTICS - Touch
Research has found that touching can create both positive and negative feelings. Your feelings are positive when the touch is perceived to be natural. A person gets the opposite feeling when the touch is perceived to be manipulative or insincere. Touch is experienced in many ways. Handshakes, pats, and kisses are just a few of the ways one can communicate by touching. for instance, A firm handshake says, "I care." A weak handshake says, "I care less."

CHRONEMICS - Time
Time, or chronemics, can be used very differently with respect to individuals and even cultures. Time perceptions include punctuality, willingness to wait, and interactions. Time use affects lifestyles, daily agendas, speed of speech and movements, how long people are willing to listen, etc. The way time is used can provide information about people as individuals. There are different perceptions about time usage and its value. Also, cultures differ in their usage of time. For example, in European and American societies, when men are interacting with women, they generally control the time use, talk more than women, and interrupt more than women. In the business world, Americans are expected to arrive to meetings on time and, usually, even early. On the other hand, they arrive late to parties and dances. When addressing the issues of time and punctuality, be specific as to what exactly is "on time." An employee may view arriving at 8:05-8:10 as acceptable, while the manager may see 8:10 as being late. By citing a specific time rather than using general phrases, communication can be improved and possible conflicts avoided.

PROXEMICS Personal Space

One of the terms used in non-verbal language is proxemics. Edward Hall defined proxemics in the 1950s and 1960s when he investigated mans use of personal space in contrast with fixed and semi-fixed feature space. Fixed feature is what it is fixed has in unmovable boundaries. Semi-fixed is fixed boundaries that can be moved like furniture. Proxemics can be divided in two other ways, physical and personal territory. Physical territory is like desks that are in front of the room of a classroom instead of center. An example of the proxemic concept is that of stepping behind the desk of an associate at work and invading the personal zone. But what if it is the boss; do you have the authority? If its a co-worker you probably do. A workplace where you sit is a primary tool in establishing certain communications and is his or her freedom to place that desk where and how it is a key element in personnel considerations. The cubicles dont offer the chance to allow the worker to rearrange the furniture to his or her preference, nor do they allow visitors. Extra room or the ability to move furniture in an office are both symbols of status. A manager can use proxemics to their advantage. The arrangement of an office space can show the attitude or personality of the manager. To establish a democratic and friendly style, speak with an employee side by side, such as at a table, rather than from behind a large, imposing desk.

POSTURE
Posture can be used to determine a participants degree of attention or involvement, the difference in status between communicators, and the level of fondness a person has for the other communicator. Studies investigating the impact of posture on interpersonal relationships suggest that mirror-image congruent postures, where one persons left side is parallel to the others right side, leads to favorable perception of communicators and positive speech; a person who displays a forward lean or a decrease in a backwards lean also signify positive sentiment during communication. Posture is understood through such indicators as direction of lean, body orientation, arm position, and body openness.

GESTURE
A gesture is a non-vocal bodily movement intended to express meaning. They may be articulated with the hands, arms or body, and also include movements of the head, face and eyes, such as winking, nodding, or rolling ones' eyes. The boundary between language and gesture, or verbal and nonverbal communication, can be hard to identify.
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According to Ottenheimer (2007), psychologists Paul Ekman and Wallace Friesen suggested that gestures could be categorized into five types: emblems, illustrators, affect displays, regulators, and adaptors.

Emblems are gestures with direct verbal translations, such as a goodbye wave; illustrators are gestures that depict what is said verbally, such as turning an imaginary steering wheel while talking about driving; an affect display is a gesture that conveys emotions, like a smile; regulators are gestures that control interaction; Finally, an adaptor is a gesture that facilitates the release of bodily tension, such as quickly moving one's leg.

Gestures can also be categorized as either speech-independent or speech-related. Speechindependent gestures are dependent upon culturally accepted interpretation and have a direct verbal translation. A wave hello or a peace sign are examples of speechindependent gestures. Speech related gestures are used in parallel with verbal speech; this form of nonverbal communication is used to emphasize the message that is being communicated. Speech related gestures are intended to provide supplemental information to a verbal message such as pointing to an object of discussion. Gestures such as Mudra (Sanskrit) encode sophisticated information accessible to initiates that are privy to the subtlety of elements encoded in their tradition.

FUNCTIONS OF NON VERBAL COMMUNICATION

Argyle (1970) put forward the hypothesis that whereas spoken language is normally used for communicating information about events external to the speakers, non-verbal codes are used to establish and maintain interpersonal relationships. It is considered more polite or nicer to communicate attitudes towards others non-verbally rather than verbally, for instance in order to avoid embarrassing situations. Argyle (1988) concluded there are five primary functions of nonverbal bodily behavior in human communication:

Express emotions Express interpersonal attitudes To accompany speech in managing the cues of interaction between speakers and listeners Self-presentation of ones personality Rituals (greetings)

Concealing deception
Nonverbal communication makes it easier to lie without being revealed. This is the conclusion of a study where people watched made-up interviews of persons accused of having stolen a wallet. The interviewees lied in about 50 % of the cases. People had access to either written transcripts of the interviews, or audio tape recordings, or video recordings. The more clues that were available to those watching, the larger was the trend that interviewees who actually lied were judged to be truthful. That is, people that are clever at lying can use voice tone and face expression to give the impression that they are truthful.

INTERACTION OF VERBAL AND NON VERBAL COMMUNICATION

When communicating, nonverbal messages can interact with verbal messages in six ways: repeating, conflicting, complementing, substituting, regulating and accenting/moderating.

Repeating
"Repeating" consists of using gestures to strengthen a verbal message, such as pointing to the object of discussion.

Conflicting
Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages. A person verbally expressing a statement of truth while simultaneously fidgeting or avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of uncertainty, ambivalence, or frustration. When mixed messages occur, nonverbal communication becomes the primary tool people use to attain additional information to clarify the situation; great attention is placed on bodily movements and positioning when people perceive mixed messages during interactions.

Complementing
Accurate interpretation of messages is made easier when nonverbal and verbal communication complements each other. Nonverbal cues can be used to elaborate on verbal messages to reinforce the information sent when trying to achieve communicative goals; messages have been shown to be remembered well when nonverbal signals affirm the verbal exchange.

Substituting
Nonverbal behavior is sometimes used as the sole channel for communication of a message. People learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions. Nonverbal signals can be used without verbal communication to convey messages; when nonverbal behavior does not effectively communicate a message; verbal methods are used to enhance understanding.

Regulating
Nonverbal behavior also regulates our conversations. For example, touching someone's arm can signal that you want to talk next or interrupt.

Accenting/Moderating
Nonverbal signals are used to alter the interpretation of verbal messages. Touch, voice pitch, and gestures are some of the tools people use to accent or amplify the message that is sent; nonverbal behavior can also be used to moderate or tone down aspects of verbal messages as well. For example, a person who is verbally expressing anger may accent the verbal message by shaking a fist.

Dance and Non Verbal Communication

Dance is a form of nonverbal communication that requires the same underlying faculty in the brain for conceptualization, creativity and memory as does verbal language in speaking and writing. Means of self-expression, both forms have vocabulary (steps and gestures in dance), grammar (rules for putting the vocabulary together) and meaning. Dance, however, assembles (choreographs) these elements in a manner that more often resembles poetry, with its ambiguity and multiple, symbolic and elusive meanings.

DIFFICULTIES WITH NON VERBAL COMMUNICATION

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People vary in their ability to send and receive nonverbal communication. Thus, on average, to a moderate degree, women are better at nonverbal communication than are men. Measurements of the ability to communicate nonverbally and the capacity to feel empathy have shown that the two abilities are independent of each other. For people who have relatively large difficulties with nonverbal communication, this can pose significant challenges, especially in interpersonal relationships. There exist resources that are tailored specifically to these people, which attempt to assist those in understanding information which comes more easily to others. A specific group of persons that face these challenges are those with autism spectrum disorders, including Asperger syndrome.