Professional Documents
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Version Control:
Date
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Author
Reviewers
Designation
Date
Distribution of Copies:
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Table of Contents
Document Control: ......................................................................................................................................... 2
Version Control: ......................................................................................................................................... 2
Approvals and Authorizations:................................................................................................................... 2
Distribution of Copies: ............................................................................................................................... 2
1.
Purpose .................................................................................................................................................. 5
2.
Scope ...................................................................................................................................................... 5
3.
Reference ............................................................................................................................................... 5
4.
5.
Introduction ........................................................................................................................................... 6
6.
5.1.
5.2.
About Client.................................................................................................................................... 6
5.3.
5.4.
6.2.
6.3.
6.4.
Project Schedule............................................................................................................................. 8
6.5.
6.6.
6.6.1.
6.6.2.
6.6.3.
Resource Calendar.................................................................................................................. 9
6.6.4.
6.6.5.
6.7.
6.8.
6.9.
6.10.
Metrics Plan.............................................................................................................................. 10
7.
6.10.1.
6.10.2.
Variance Analysis.................................................................................................................. 10
6.10.3.
7.2.
7.3.
8.
8.2.
8.3.
8.3.1.
8.3.2.
8.3.3.
8.3.4.
8.4.
9.
Transition ..................................................................................................................................... 13
9.2.
9.3.
9.4.
Checklist ....................................................................................................................................... 13
10.
10.1.
10.2.
10.3.
10.4.
11.
11.1.
11.2.
1. Purpose
<This subsection should describe the purpose of this document>
2. Scope
<This subsection should describe the scope of this document>
3. Reference
This subsection should:
Specify the sources from which the references can be obtained.
This information may be provided by reference to an appendix or to another document
Description
5. Introduction
5.1. About Sunera Technologies Pvt. Ltd.
Sunera Technologies provides a wide array of software services within the models of offshore,
onsite and combinations of the two. Our proven and demonstrable track record empowers us to
deliver value in each engagement, a fact substantiated by our ever-increasing client base. Our
operational excellence ensures that each dollar that our clients spend on an outsourcing
engagement provides them an enhanced ROI, which is both tangible and measurable. We
engage with clients as strategic partners and enable them realize IT driven business benefits.
This win-win proposition has enabled us to grow at a phenomenal rate surpassing most industry
standards.
As we march forward, we remain committed to strengthening our skills and expertise towards
adding incremental value to our client businesses by continually moving up the services value
chain. We shall continue to leverage our Sunera Value Portal (SPORT), core of our operational
excellence; we firmly believe that our foundation has the significant attribute that gives our
clients an edge over others in the market, thus ensuring our success.
Designation
Location /
Department
Primary
contact No.
Client Operating
Location
Time
Zone
Daylight period
Daylight
saving period
6. Project Summary
6.1. Project Overview
This subsection should describe the overview of the Project and the project application
portfolio.
Description
Estimated Value
Schedule Baseline
Cost performance Baseline (Project Budget)
Scope Baseline
Other plans like requirements management, schedule management, human resource
plan, communication management, quality management etc as applicable.
Activity List
Duration
Start and End Dates
Milestones
Resources, etc.,
Once the schedule is approved by the authorities then it has to be frozen and used as baseline
for measuring performance at periodic intervals.
Requirement
Priority
Source
6.6.2.
Version
Approval
Status
Verification
Resource Calendar
Include resource calendar which contains the number of hours a person, department or entire
project team will be needed each week or month over the course of the project.
6.6.4.
Responsibility matrix can be included in the form of RACI matrix to illustrate the
connection between project activities and project team members.
Resources
RACI Chart
Activity
Resource 1
Resource 2
Resource n
Activity 1
Activity 2
..
Activity n
A
C
.
R
R
A
.
A
.
.
.
I
R
.
I
6.6.5.
R - Responsible
A - Accountable
C - Consult
I - Inform
Along with Onsite and Offshore team member details, describe the Role and Responsibility
of each of the Team members.
Risk
Statement
Probability
Scope
Impact
Quality Schedule
Cost
Risk
Cause
Contingency
Plan
Comments
Category
Issue
Impact on
Project
Objective
Urgency
Responsible
Party
Actions
Status
Due
Date
6.10.
Metrics Plan
List the Project Performance Objectives and their respective goals. Measure the performance at
all major milestones against the respective Baselines to identify the variance.
Performance
Report.docx
Root Cause:
Planned Response:
Actual Result
Variance
Item
Metrics
Measurement Method
8. Support Methodology
8.1. Support Hours
SUNERA will provide support for production systems for 24 X 5 PST hours every week day. In
addition, SUNERA will provide support as requested on holidays and weekends (special
requests on need by basis) for the term of this proposal. For non-production systems as defined
in the scope of services, OSI will provide support for the hours of 10 p.m. MT to 6 a.m. MT.
Shift Name
Shift Start
Shift End
Shift Hours
Applications Support
8.3.2.
8.3.3.
8.3.4.
9.4. Checklist
10.2.
10.3.
10.4.
Issue
11.2.
ID
Issue
Open Issues:
Possible Resolution
Owner
Target Date
Impact Date
Owner
Date closed
Impact Date
Closed Issues:
Resolution Passed