About Galileo

At Galileo International, we make it our business to provide the travel industry with reliable, accurate access to inventory, schedule, and pricing information. With 30 years of experience, we have the expertise that airlines, other travel suppliers, and travel agencies around the world depend on. Maybe thats why were one of the worlds leading providers of electronic global distribution services -- connecting approximately 46,000 travel agency locations to 683 airlines, 27 car rental companies, 52,000 hotel properties, 431 tour operators and all major cruise lines throughout the world. Were backed by a strong staff of approximately 2,000 professionals who take a truly unique approach to our business. Our employees understand and utilize technology as a means to an end, and unfailingly make customer service the highest priority. Customer satisfaction is our ultimate goal. Travelwire, part of Galileo's EMEA region, maintains a commitment to technology and automation of the travel booking process and tackles the rigorous demands of software production and IT solutions by utilizing state-of-the-art TCP/IP technology (Intra/Internet), including the virtual travel agency (VTA), which provides a complete software package for Web-based or traditional travel agencies that want to distribute, administer and sell a full range of inventory via the Internet. Headquartered in Parsippany, New Jersey, USA, Galileo International has offices worldwide. We also have a presence in 116 countries. Galileo is a subsidiary of Cendant Corporation (NYSE: CD) and the cornerstone of Cendant's Travel Distribution Division.

History of Galileo Pakistan

Galileo Pakistan was formed as a partnership between Galileo Emirates and ABM Data Systems, it became a private limited company in Pakistan in August 1997. Galileo is the only independent and impartial GDS in the country because it doesnt have any direct links or ownership with any travel group or airline. It started its operation with a workforce of only 7 people and was limited to the largest city of the country, Karachi. Its professional approach, state-of-the-art product range, multiple and economical connectivity options, user friendliness and graphical interface made it very popular in the country. GalPak rapidly spread its wings towards the north, establishing an office in Islamabad in 1998 and in Lahore 1999. Galileo Pakistan now has over 60 staff and has offices in 7 cities i.e. Karachi, Lahore, Islamabad, Peshawar, Faisalabad, Multan and Sialkot. It now serves more than 22 cities nation-wide. Galileo Pakistans structure is simple, but efficient and effective. Three regional offices in Karachi, Lahore and Islamabad have helpdesk facilities where travel agents can call in and obtain the answers to their questions. GalPak is also providing online helpdesk facilities through various web messengers for clients in remote areas. Training facilities in each city are equipped with all the necessary equipment to ensure that training sessions are comfortable and enjoyable. Galileo trainers are highly experienced, transferring to their clients their wealth of knowledge acquired after years of experience in the travel trade. With sales, marketing, technical and vendor support departments, Galileo Pakistan is the most efficient and responsive system in the country. At the top of the management hierarchy is the CEO of the company, Mr. Ali Naqi Taqi, whose dynamic leadership and broad vision in the day to day running of the business has given immeasurable strength to the company. With almost 800+ travel agencies onboard, Galileo is now the market leader. The largest travel agencies in the country are proud to be partners with Galileo. To reward these partners (travel agents), Galileo Pakistan holds an awards ceremony in each of these cities every year, where the top clients are presented with an appreciation shield and a top agent trophy.

www.galileo.com.pk Galileo Introduction

Launched in 1971 by UA. 47,000 Travel agency 683 Airlines 61,000 Hotel properties 27 Car rental companies 431 Tour operators 117 Countries. Headquartered in Parsippany, New Jersey, USA Approximately 2,000 professionals who take a truly unique approach to our business. In Pakistan: - Head office in Karachi 438Offices in 7 major cities of the country 439Lahore 440Islamabad 441Peshawar 442Multan 443Sialkot 444Faisalabad 445Connecting over more then 500 travel agencies countrywide.

GALILEO Products
360 FARES PRIVATE FARES

ROOM MASTER CAR MASTER RELAY SCRIPT WRITER PLUS VIEWPOINT 3.0 TAT TICKETING CLIENT FILE/TRAVEL SCREEN SELECTIVE ACCES/GROUP CODING DYO CUSTUM CHECK BOSS CASTAWAY 3.1 FOCALPOINT 3.5 VIEWTRIP.COM TRAVELGALILEO.COM GALILEO.COM AIRLINE SERVING TERMINAL

GALILEO CORE SYSTEM ********* GCS *********** GALILEO BASIC RESERVATION ENTRIES

ENCODE CITY .CE KARACHI COUNTRY .LEPAKISTAN AIRLINE .AEGULFAIR EQUIPMENT .EEBOEING 737 DECODE STATES OF A LAND .RDCA

DECODE .CDKHI

.LDPK

.ADGF

.EDF27

COUNTRY MAP DISPLAY: C*MAP/PAKISTAN INFORMATION .CRJFK .ARQR ADDRESS TI-RCC/PK TI-LCC/PAKISTAN TO CHECK CITY RECORDS TO CHECK AIRLINE HEAD OFFICE LIST AIRPORT CITIES BY COUNTRY(PK)

GIS PAGES
GG* GC*553 GC*510 GC*7 GC*200 MAIN MENUE (Galileo Guide) COUNTRY INFORMATION CONSULATE INFORMATION CREDIT CARDS AIRLINE INFORMATION

GC*200/9 GC*BA GC*13/82 GC*12/12 GC*7/2 GC*11 GC*12

MEAL INFORMATION SPECIFIC AIRLINE INFO BSP PARTICIPANT CARRIER INFORMATION ON NON AIRPORT LOCATIONS OVERVIEW TO CREDIT CARD INFO ROOM MASTER (HOTEL) CAR MASTER

TRAVEL INFORMATION MANUAL (TIM) TITIPN TIPB TIPG TIPL SCROLLING MD MU MT MB MR HELP PAGES H/ H/APIS H/AVAIL H/MEAL H/AMADEUS H/DCT DISPLAY HELP PAGES HELP ADVANCE PAX INFO SERVICES DISPLAY HELP FOR AVAILABILITIY HELP PAGE MEAL CODES HELP PAGE FOR OTHER SYSTEM (CRS) HELP IN MINIMUM CONNECTING TIME MOVE DOWN MOVE UP MOVE TOP MOVE BOTTOM MOVE DOWN FOR NEXT PAGE FOR PRIVIOUS PAGE FOR FIRST PAGE FOR LAST PAGE ONLY DISPLAY REMAINING

PAGE DOWN IN TIM PAGE BACK RE DISPLAY CURRENT PAGE RE DISPLAY PRIVIOUS PAGE

MINIMUM CONNECTING TIME DCT TIME @GMT @LT @LTAKL DISPLAY CURRENT GMT DISPLAY LOCAL TIME IN YOUR CITY DISPLAYLOCAL TIME FOR AKL AND GMT DISPLAY THE MCT FILL IN FORMAT

DIFFERENCE TIME TABLE/SCHEDULE TTLHEDXB TTLHEDXB/EK TT20DECLHEDXB/EK TTR TTR23DEC AVAILABILITY A20JUNLHELHR A20JUNLHELHR/EK A20JUNLHELHR*E A20JUNLHELHR.DXB A@1 AF20JUNLHELHR*EK@Y A* A A#1 A-1 A.FR BOOKING FILE (PNR) ITINERARY SELL N1Y1 0TG506Y26JUNLHEBKKNN1 0YY209Y15MAYLHEDXBAK1 0TG506Y26JUNLHEBKKIN1 0EKOPENYDXBLHENO1 /2S1 @1/25JUL @2/V @2/22JUN/V @2/2 DATE MODIFICATION OF SEGMENT # 1 CLASS MODIFICATION OF SEGMENT # 2 CHANGE SEGMENT #2 INTO 22JUN IN V CLASS CHANGE NUMBER OF SEATS AT REFERENCE SELL FROM AVAILABILITY (NEED1 Y CLS LINE NO-1) DIRECT SELL PASSIVE SEGMENT (CONFIRMED OUTSIDE GALILEO SYSTEM). PN SEGMENT JUST PNR CREATION FOR OPEN SEGMENT FOR SEGMENT REARRANGING (SEGMENT PLACEMENT) AVAILABILITY GENERAL AVAILABILITY WITH SPECIFIC CARRIER AVAILABILITY WITH SPECIFIC IN DIRECT ACCESS AVAILABILITY WITH AN INTERMEDIATE POINT TO CHECK MORE CLASSES FRO LINE 1 FIRST AVAIL AVAILABILITY MORE RETURN BACK TO ORIGENAL AVAIL AVAILABILITY NEXT DAY AVAILABILITY PRIVIOUS DAY AVAILABILITY FOR NEXT SPECIFIC DAY TIME TABLE FOR CITY PAIR TIME TABLE WITH SPESIFIC CARRIER TIME TABLE WITH SPECIFIC DATE TIME TABLE RETURN TIME TABELE RETURN WITH SPECIFIC DATE

@1-4/2 NAME

SEGMENT 2 CHANGE NUMBER OF SEATS AT SEGMENT 1 UP TO 4

N.AHMED/KHAN MR N.GHAZAL/AHMED MRS N.SARA/AHMED MS N.HARIS/AHMEDMSTR*P-C08 N.LAIBA/AHMEDMISS*P-C10 N.I/ALI/AHMEDINF*02SEP06 N.4KHAN/AMR/GMRS/HMSTR/RMISS (NAME WITH ONE SIR NAME) N.G/15AMEXCO LHE (GROUM NAME) PHONE P.T*ABC TRAVEL LHE PH666054 REF ASIM P.LHET*ABC TRAVEL LHE PH666054 REF ASIM P.B*PAX BIZ CTC P.H*PAX HOME CTC TICKETNUMBER/TIME LIMIT T.T*TKNO 1764423565432 T.TAU*12JUN/1600 T.T*TKNM 1764423565432/33/34/35 (FOR MORE THAN 1 TKT) VENDOR REMARKS V.AEK*TKNM 1764423565432 V.AYY*TKNM 1765543243543 V.AYY*ATTN CRC PAX DFNT TRVL PLZ DAPO TO KL B/RGDS MR XYZ V.AYY*PAX LOCAL CTC NBR 042-7566890 MOBILE 0300476550

SERVICE INFORMATONS SI.TG*TKNM 2175565432132765 SI.YY*NAT PK PSPT NO C438809 DOI 15 MAY 96 LHE PAX1 SI.YY*INF ALI /RAZA TRVL WITH FATHER

SI.YY*VIP PAX PRESIDENT PSO SI.TG*ATTN CRC PAX DFNT PLZ ADVISE RLOC SPECIAL SERVICE REQUESTS SI.MOML SI.WCHR SI.P2/AVML SI.S3-4/AVML MOML REQUEST FOR ALL SEGMENTS (WHOLE ITINERARY) WHEEL CHAIR REQUEST FOR WHOLE ITINERARY AVML REQUEST FOR PASSENGER2 AVML REQUEST FOR SEGMENT3 & 4 FOR ALL

PAX SI.P2S2/AVML AVML REQUEST FOR PAX2 SEGMENT 2 SI.SPML*BIRTHDAY CAKES SPECIAL MEAL SI.AVML@HK RECEIVE CONFIRMATION OF MEAL SI.S1-3/AVML@HK RECEIVING CONFIRMATION OF MEAL SI.AVML@ DELETE MEAL MESSAGE SI.SI.ALL@ CANCLE ALL SERVICE INFORMATION FROM BOOKING FILE *SI DISPLAY ALL SERVICE INFORMATIONS RECEIVING & END TRANSACTION R.USERNAME ER ACTION STATUS @1HL @1HK @1RR @1HK FROM TL TO HL FROM KL TO HK FROM HK TO RR FOM TK TO HK RECEIVE BOOKING END TRANSACTION OR (R.USERNAME+ER)

MODIFICATION N.P2@ N.P2@PAX NAME P.@T*FREE TEXT P.3@T*FREE TEXT SI.2@ SI.2-4.6@ V.1@ V.1-3.5@ DELETE NAME OF PASSENGER # 2 CHANGE PAX NAME BEFORE ER CHANGE PHONE FIELD CHANGE PHONE FROM LINE # 3 CHANGE OR DELETE LINE #2 FROM SI DELETE LINE# 2UP TO 4 & 6 FROM SI DELETE LINE # 1 FROM VENDOR RMX DELETE LINE # 1 UP TO 3&5 FROM VR

H/DOCS
DOCS (PSPT DETAILS) SI.P1/DOCS*P/PK/S12345678/PK/12JUL66/M/23OCT09/KHAN/ASIFMR PSGR 1/ PASSPORT ISSUED IN PK/NUMBER S12345678/PAKISTAN NATIONALITY/DOB 12JUL66 /MALE/PP EXPIRE 23OCT09/NAME KHAN ASIF MR DOCS FOR INF (PSPT DETAILS) SI.P2/DOCS*P/PK/S12345888/PK/12DEC06/MI/23JAN12/KHAN/ALI PSGR 2/ PASSPORT ISSUED IN PK/NUMBER S12345888/PAKISTAN NATIONALITY/DOB 12DEC06/ MALE INFANT/PP EXPIRE 23JAN12/KHAN/ALI (VISA INFORMATION)

DOCO

SI.P1/DOCO*PARIS FR/V/12345123/LONDON GB/14MAR05/US PSGR 1 BORN IN PARIS FRANCE HAS VISA 12345123 ISSD IN LONDON GB ON 14MAR05 VALID FOR THE USA DOCO FOR INF SI.P2/DOCO*PARIS FR/V/12345333/LONDON GB/14DEC06/US/I PSGR 2 BORN IN PARIS FRANCE HAS VISA 12345123 ISSD IN LONDON GB ON 14MAR05 VALID FOR THE USA

DOCA

(RESEDANCE OR DESTINATION ADDRESSES)

SI.P1/DOCA*R/DE/234B STRAVINER STRASSE/HANOVER//11718 PSGR 1 RESIDENTIAL ADDRESS/COUNTRY/ STREET ADDRESS/TOWN/STATE UNKNOWN/ POSTAL CODE. NOTE *D/ DESTINATION ADDRESS IS REQUIRED FOR USA VISITS. DOCA FOR INF

SI.P2/DOCA*R/DE/234B STRAVINER STRASSE/HANOVER//11718/I PSGR 2 RESIDENTIAL ADDRESS/COUNTRY/ STREET ADDRESS/TOWN/STATE UNKNOWN/ POSTAL CODE/ PSGR IS AN INFANT. SI.P1/DOCA*D/DE/234B STRAVINER STRASSE/HANOVER//11718 (USE D FOR DESTINATION ADRS INSTEAD OF R) DELETE DOCS/DOCO/DOCA SI .DOCS@ SI .DOCO@ SI .DOCA@ PASPORT DETAIL FOR SV (SAUDIA AIRLINE) ONLY) SI.SV*NAT PAKISTANI SI.SV*PPT NO AB123456 DOI 05MAY06 LHE V/VISIT (VISATYPE) BOOKING RETRIVALS *QLE95R RETRIVE BOOKING BY PNR (BOOKING FILE NUMBER) *-RAZA RETRIVE BOOKING BY NAME LD/ALL/20DEC-D BY TRAVEL DATE LD/ALL/EK621/17MAY-D WITH SPECIFIC FLIGHT & DATE LD/ALL/13MAY*30JAN-D WITH SPECIFIC PRIOD LD/ALL/GF.EK.QR.BA.TG/12DEC-D WITH MAX 5 AIRLINES

FREQUENT FLYER /MILEAGE CARDS M.P1/BA12345678 M.P1/KL1234*LH123444543 (max10) M.P1@ NOTE PAD NP.FREE TEXT FORMAT NP.TKT WILL BE ISSUED ON 23JUN2000 MILEAGE CARD FOR PAX # 1 2 DIFFERENT CARD NUMBERS DELETION OF CARD NUMBER

NP.CALL PAX ON 23DEC NP.RR DIRECTLY BY AIRLINE SPLIT PNR (DIVIDE PASSENGERS) DP1 R.USER NAME F R.USERNAME ER CLONE PNR (COPY BOOKING FILE) RE SALL REALL SALL REALL ADVANSE SEAT REQUEST SA*S1 1 SC* SC*NW S.S3/NW S.S3@*HK S.P1-2S1/NA DISPLAY SEAT MAP FOR SEGMENT DISPLAY SEAT CHARACTERISTICS SEAT CHARACTERISTICS NON SMOKING WINDOW NON SMOKING WINDOW SEAT FOR SEGMENT 3 RECEIVE CONFIRMATION OF SEAT REQUEST FOR SEGMENT 4 REQUEST FOR PAX1 & 2 NON SMOKING ASILE SEAT COPY ALL SEGMENTS COPY COMPLETE PNR COPY NAMES DIVIDE PASSENGER 2 RECEIVE FILE RECEIVE END TRANSCATION

DCT-MINIMUM CONNECTING TIMES DCT DCTLHR-DI DCTLHR*BA-II DCTFRA*BALH-DI DCP-CONNECTING POINTS DCPKHIAMS DISPLAY CONNECTING POINT DISPLAY MCT MASK DISPLAY CONNECTING TIME AT LHR FOR DOMESTIC TO INTERNATIONAL DISPLAYCONNECTING TIME FOR BA AT LHR INTL TO INTL DISPLAY CONNECTING TIME AT LHR FOR 2 CARRIERS

BETWWEEN KARACHI AND ASMARA QUEUES 1. Actioning on Booking Files Total hundred Qs. QPB* QCA QCU QCL Q/1 Q/0 Q/23 I QR QEB/45 QLMCB QUTC QEB/PCC QX+I MESSAGE QUEUE QEM/PCC QM QRM QMI QX+QEMI CREDIT CARDS JV3742553/T2000/D900/MPK CARD NUMBER/TRANSFER AMOUNT/EXPIERY/AIRLINE 2.Data Bank 3.Messaging

0-25 Pre assigned Qs 26-99 UN assigned Qs. LIST OF QUEUES ACTIVE Qs WITH BOOKING FILES DISPLAY UNABLE TO CALL (UTC) Q DISPLAY LEFT MESSAGE TO CALL (LMT) Q DISPLAY Q1 (GEN) GENERAL Q DISPLAY Q 0 (URG) URGENT Q DISPLAY Q 23 IGNORE TO LEAVE THE BOOKING IN Q REMOVE BOOKING FILE FROM Q PLACE THE BOOKING IN SPECIFIC Q PLACE BOOKING FILE IN LMT Q PLACE BOOKING FILE IN UTC Q PLACE AN ACTIVE BOOKING FILE IN ANOTHER GALILEO TERMINAL EXIT FROM QUEUE MODE PLACE NP.MSG IN GALILEO TERMINAL DISPLAY IN COMING Q MSG REMOVE INCOMMING MSG FROM Q LEAVE IN COOMING MSG IN QUE AND MOVE TO NEXT MSG EXIT FROM MSG Q MODE

GALILEO 360 FARES FARE DISPLAY-(FD) FDLHEDXB FDLHEFRA@Y FD22JUNLHEDXB-OW FD22JUNLHEDXB-RT POINT TO POINT FARES CHECK FARE OF A SPECIFIC CLASS POINT TO POINT ONEWAY FARE POINT TO POINT RETURN FARE

FDLHEDXB@NORMS FDLHEDXB@EXCN FDLHEDXB@SPCLS H/FTAD H/PASD FDLHESFO/JL.PA

POINT TO POINT NORMAL FARES POINT TO POINT EXCURSION FARE POINT TO POINT SPECIAL FARE DISPLAY FARE TYPE CODES AS ABOVE DISPLAY FARE FOR SPECIFIC AIRLINE BY GLOBAL INDICATOR FDLHESFO/JL-RT@NORMS*C10.PA DISPLAY NORMAL RT CHILD FARE VIA PACIFIC FDLHESFO*NUC DISPLAY NUC FOR A SPECIFIC SECTOR FN*1 DISPLAY FARE NOTES OF LINE NO. 1 FN*1/ALL DISPLAY ALL PARAGRAPHS OF FARE ON LINE 1 CURRENCY CONVERSION FZSGBP100PKR FZIPKR FZINUC455.00PKR FL/KHIBKKSIN FTAX-PK FTAX*PFC-JFK CONVERT 100 GBP IN PKR DISPLAY ROE FOR PK CONVERT NUC IN PKR DISPLAY MILEAGES DISPLAY TAXES FOR PAKISTAN DISPLAY PAX FACILITY CHARGES FOR SPESIFIED AIR PORT

FARE QUOTE PLANNER-(FQP) FQPKHIBKKSIN FQP*3 FQL3 FQPLHE+EKDXB+EKLON+VSNYC FQPLHR+TG.YBKK+SQ.JSIN FQPLHEX-DXBLHRX-DXBLHE FQPLHE.V+EKDXB.V+EKLHE FARE QUOTE PLANNER DETAILS OF DISPLAY FARE ON LINE 3 DISPLAY BREAKUP OF FARE LINE 3 FARE QUOTE WITH SPECIFIC CARRIER VIA LONDON FARE QUOTE WITH SPECIFIC CLASS CHECK FARE WITH CROSS MENTIONED BEFORE A CITY CHECK FARE WITH SPECIFIC CLASS AND CARRIER

FQPLHEX-DXBX-FRAJFKIAHSFOX-FRAX-DXBLHE+LH CHECK FARE WITH CROSS CONNECTIONS FQN1 FN1 FN1/P1 CHECK FARE NOTES OF QUOTED FARE 1 CHECK FARE COMPONENT 1 OF QUOTED FARE 1 CHECK PRAGRAPH 1 OF FARE NOTES

GALILEO ROOM MASTER (GRM) GC*11/HTL/MC GC*11/MARRIOTT HOIPAR HORPAR HOA25APR-28APRFRA HOA24APR-28APRKHI/N-MARRIOTT HOA24APR-28APRKHI/R- HAROON ROAD HOTEL INDEX HOTEL REFERENCES HOTEL AVAILABILITY WITH CHECK IN/ CHECK OUT HOTEL AVAILABILITY WITH CHECK IN/ CHECK OUT & HTL NAME HOTEL AVAILABILITY WITH CHECK IN/ CHECK OUT & HTL REFERNCE POINT HOTEL AVAILABILITY WITH LOCATION CITY HOTEL AVAILABILITY WITH SPECIFIC CHAIN CODE HOTEL AVAILABILITY WITH DOUBLE ACCUPENCY HOTEL AVAILABILITY WITH LOCATION AIRPORT DISPLAY COMPLETE INFORMATION ON LINE # 2 DISPLAY HTL DISCRIPTION OF LINE # 2 DISPLAY COMMISSION & PROPERTY DETAILS

HOA24APR-28APRKHI/L-C HOA24APR-28APRFRA/MC HOA24APR-28APRFRA/2/N-MARRIOT HOA24APR-28APRKHI/L-A HOC2 HOD2 HOV2

N1INSIDE HOI*R HOR*R HOA*R HOC*R

SUMMARY FOR SELLING RETURN TO MAIN INDEX RETURN TO REFERENCE POINTS RETURN TO AVAILABILITY RETURN TO COMPLETE DISPLAY

GALILEO CAR MASTER (GCM) GC*12/CAR/ZE GC*12/CAR/HERTZ CAA5DEC-8DECLHR/ARR-1255/DT-2000 N1D2 GENERAL AVAILABILITY NEED 1 CAR FROM COLUMN D CAR TYPE LINE NUMBER 2

H/CARC H/CAI H/CAD H/CART CAIPAR CAL CAL12JA-14 JUNLHR/ARR-1200/DT-2000/L-C

RATE TYPE AND CATEGORY CAR INDEX CAR DISCRIPTION CAR TYPE CODES CAR INDEX FOR PARIS LOW TO HEIGH RATES AVAILABILITY LOW TO HEIGH RATES AVAILABILITY WITH ARRIVAL & DROP OFF DATE AND LOCATION FOR SELLING

N1A4

0CCRZDNN1ROM21NOV-24NOVECMN/ARR-1800/DT-2000-EK081 FOR DIRECT SELLING