MARY HELP COLLEGE DILLA CAMPUS
Customer Contact and Secretarial Operations
Level III
Learning Guide# 4
Unit of Competence: Manage personal stress in the work place
Module Title: Managing personal stress in the work place
LG Code: EISCCSO1 M03 LO4-LG4
TTLM Code: EIS CCSO3 TTLM0321 V1
LO 4: Recover from Stressful Contact
Page 1
Instruction shit 4 Learning Guide # 4
This learning guide is developed to provide you the necessary
information regarding the following content coverage and topics-
Developing personal awareness of stress
Developing stress management techniques
Managing time
Recovering from a stressful contact
Maintaining personal stamina and resilience.
Maintaining work/life
This guide well also assist you to attain the learning outcome stated in
the cover pace specifically, upon completion of this learning guide, you
will be able to-
Develop personal awareness of stress
Develop stress management techniques
Manage time
Recover from a stressful contact
Maintain personal stamina and resilience.
Maintain work/life
Learning instructions:
1. Read the specific objectives of this guide.
2. Read the information written in the ‘’information sheet 1’’. Try to
understand what are being discussed. Ask your teacher for
assistance if you have hard time understanding them.
3. Accomplish the ‘’self-check 1’’ in page 7
Page 2
LO4. Recovering
from stressful
contact
4. Ask from your teacher the key to correction (key answers) or you
4.1 Reviewing
can
therequest
contactyour
or teacher to correct your work. (You are to get the
key answer only after you finished answering the self-check 1).
situation.
Rev
5. If you earned a satisfactory evaluation proceed to “information
iew
sheet 2”. However, if you rating are unsatisfactory, see your
ing instructions or go back to learning activity #2.
teacher for further
6. Submit your isaccomplished
a self-check. This will form part of your
for
training portfolio.
mal
7. Read the information written in the “information sheet 2”. Try to
ass
understand what are being discussed. Ask your teacher for
ess
assistance if you have hard time understanding them.
me
8. Accomplish nt the “self-check 2” in pageAsk from your teacher the
key to correction
of (key answers) or you can request your teacher to
correct your sowork. (you are to get the key answer only after you
met the self-check 2)
finished answering
hin
g. LO 4:Recover from Stressful Contact
Wit
h
the
inte
ntio
n of
ins
titu
Page 3
ting
cha
Information sheet 4
What is recovering?
Recovering is Return to a normal state of health mind to
strength
Ways to Recover From Stress
1. Slow Things Down
2. Exercise
3. Get in the Green
4. Smile
5. Stand Upright
6. Try to See Your Stress as a Challenge
Recovery balances daily stress
Regular recovery is necessary for physiological systems to overcome
the effects of stress. Recovery means reduced activation levels in the
body in the absence of internal and external stress factors. During
recovery, parasympathetic activations dominate the ANS and psycho
physiological resources are restored.
Page 4
Self-check 1 Written test
Give short answer for the following questions.
1. What is recovering?
2. How to recover from stressful contact?
3. What the importance of recovering from stressful
contact?
Note: satisfactory rating above 5% points unsatisfactory below5% points
You can ask your teacher for the copy of the correct answer.
Page 5
Operation sheet 1 Develop personal awareness of stress
PURPOSE:
CONDITIONS OR SITUATIONS FOR THE OPERATIONS
EQUIPMENT TOOLS AND MATERIALS:
PROCEDURE:
1.
2.
3.
4.
5.
PRECAUTIONS:
Page 6
QUALITY CRITERIA:
Page 7
Operation sheet 4 Lo4 Recover from stressful contact
Name: Date:
Time started: Time finished:
Instructions: Given the necessary templates, work shop, tools and
materials you are required to perform the following tasks with 30 min.
TASK 1: Choose the letter of your correct answer and put on a
space provided
1. Which one is true regarding managing personal stress in the
work place?
A. Reviewing the contact or situation
B. Recovering from stress full contact
C. Understanding job role prioritizes
D. All
2. To recover from stressful contact we must take action.
A. True B. False
3. The first activities perform in recover from stressful contact
A. Recover from stressful contact
B. Review the contact or situation
C. Discuss out comes
D. All
Page 8
4. All are correct about recover from stress full contact
“except”
A. Recover from stressful contact
B. Review the contact or situation
C. Discuss out comes
D. Personalize the context of contact or situation
5. Follow-up takes action where essential.
A. True B. false
Note: satisfactory rating above 10% points unsatisfactory below10% points
You can ask your teacher for the copy of the correct answer.
Page 9
List of reference materials
Intern ate access
Based on Occupational Standard (OS)
Page 10
