John

Smith

0 Make Believe Address, City, P057 C0D3 - 0000000000 - no@gmail.com

Profile

Self-motivated and professional graduate with experience in claims management, accounts preparation and information systems. Numerate and organised with a proven ability in building client rapport. Technically proficient in Microsoft Excel, Word, Outlook and Access. Strong team work ethic with the capability to adapt and use own initiative when necessary.

Employment History

June 11 - Dec 11

Dodd & Co - Chartered Accountants - Accounts Assistant

June 10 - June 11

Accounts preparation for sole traders and partnerships. General administration work in the absence of colleagues. Responsible for managing personal workload and therefore ensuring that all deadlines are met. Analysing income, expenditure and taxation with the use of pivot tables in Microsoft Excel. Building rapport with both new and existing clients via Microsoft Outlook / telephone. Regularly meeting with colleagues, departmental managers and partners in an effort to discuss problematic areas within a set of accounting records. Developing a strong foundation of team work skills from working closely with colleagues in a very time restricted environment.

AXA Insurance - Claims Incident Manager (Household)

Managing claims from initial notification through to settlement in a timely manner. Building relationships with clients, suppliers and professional services. Dealing with complaints in terms of investigating matters, communicating with clients and ensuring a positive outcome for both parties. Improving communication, problem solving and organisational ability by interacting with new individuals on a daily basis. Main source of client contact via telephone systems and Microsoft Outlook, therefore continually improving oral/written communication ability. Receiving recognition of service through two awards for best service provider.

Education
Sept 07 - June 10

Manchester Metropolitan University BA (Hons) Accounting & Finance: 2.1

Sept 05 - June 07

Developing an understanding of pivot tables, macros and formulas in Microsoft Excel via I.T workshops. Successfully implementing product databases for various fictional enterprises. Developing both individual and group business plans. Consequently improving business acumen and ability to work effectively within a team.

Ripley St Thomas C of E Sixth Form

Sept 00 - June 05

3 A Levels in Applied Business Dual Award - BC and Media Studies - C.

Carnforth High School

11 GCSEs including English Language - B, English Literature - B and Mathematics - B.