Making a world of difference

Stansted Airport Sustainability Report 2010

Contents

Stansted Airport is proud to hold both the ISO14001 environmental accreditation and the Carbon Trust Standard

Message from the Managing Director 1. Independent assurance statement 2. Managing sustainability at London Stansted Airport 3. Performance results 4. Managing our carbon emissions 5. Examples of what we do 6. 2011 targets 7. Data summary

3 5 9 11 13 15 21 23

Message from the Managing Director

I am delighted to introduce London Stansted Airports latest Sustainability Report. This document sets out how we have performed across a range of sustainability targets we set ourselves for 2010 and includes an independent external assurance review. The results of this and feedback from our stakeholders has shaped our 2011 Sustainability targets. Our sustainability commitments are to: Enhance the local, regional and national economic and social benefits of London Stansted Seek to prevent, reduce or offset London Stansteds effects on the environment and local communities, and work with our stakeholders to ensure that the airport plays its role in respecting environmental limits Provide good conditions of employment, respect diversity and equal opportunity for all employees Provide a safe and secure airport for staff and passengers Demonstrate effective and efficient management of London Stansteds infrastructure and facilities. 2010 was a challenging year for the business, as we responded to the effects of the volcanic eruption in Iceland, sustained challenging economic conditions, new government policies in the UK and the severe winter weather in both January and December. Despite these challenges, at Stansted we have continued to make positive steps on reducing our environmental impacts and engaging with the community to balance the needs of running an international airport, whilst minimising the impact it has on the communities surrounding the airport. We remain committed to operating the airport sustainably. We will be clear with both our business partners and local communities on our commitments as we have already set out in our five year plans on the following topics: Employment Noise Air Quality Waste Surface Access

During 2010, I was pleased to see the improvements we made to deliver these strategies, making the airport more sustainable. Key highlights for me have been the introduction of the new Stansted Express trains, the airport being re-accredited for the ISO 14001 award and achieving the Carbon Trust Standard as well as our ongoing community related activities. I note with interest the comments made by our independent assurance auditors to this report and I am committed to taking their points on board to improve our work in 2011. I believe the key for London Stansted Airport and all our stakeholders is improved partnerships with a view to work in collaboration. I hope you will enjoy reading this report. Nick Barton Managing Director, London Stansted Airport

Stansted Airport | Sustainability Report 2011 | August 2011

The targets in the Sustainability Report 2010 demonstrate continuing progress for London Stansted

Independent assurance statement

Introduction
WSP Environment & Energy (WSP) were commissioned by Stansted Airport Limited (London Stansted) to conduct an independent external assurance review of the targets contained in the Sustainability Report 2010 and carbon footprint for 2010. The aim of this statement is to provide assurance to stakeholders, that the information provided by London Stansted in the reporting information, is appropriate to the nature and activities of London Stansteds operations as well as accurate, reliable, objective and has been validated by an independent third party. This statement also provides verification of London Stansteds carbon footprint. Inclusivity: The targets provide comprehensive coverage of key issues and challenges facing the airport and the aviation sector and London Stansted have engaged a number of internal and external stakeholders within this process. Responsiveness to stakeholder concerns: Engagement with stakeholders is evidenced in meeting the targets, with evidence of continuing collaboration with numerous working groups and partnerships to address the sustainability challenges. Our assurance process included: Validation of all KPIs and sustainability targets in the reporting information (excluding the passenger experience and economic development) Validation of processes for data collection methods Validation of performance including alignment with key material risks and interviews with key personnel A sample based validation of sustainability practices Assessment of the carbon footprint to ensure compliance with the requirements of the GHG Protocol Comments on materiality, representation and whether it meets GHG Protocol and ISO14064:1 and any errors or omissions and associated risks. London Stansted provided access to records and data required and WSP is confident that no material information has been withheld. In addition to this statement, an internal management report was produced for London Stansted. This provides further details on the outcomes of our assurance and the key findings are summarised in this statement.

Our assurance responsibility

WSPs obligation is to London Stansteds stakeholders and readers of this statement. WSP is responsible exclusively for the contents of this statement and providing assurance over the scope of data contained in the Sustainability Report 2010; specifically key performance indicators and targets, and carbon verification as detailed in the methodology. WSP has not been involved in the development of London Stansteds Sustainability Strategy, Carbon Footprint or preparation of any of the material included in the reporting information.

Assurance methodology
WSP undertook a review of the targets and key performance indicators included in the 2010 Sustainability report, excluding passenger experience and economic development key performance indicators (KPIs). A review was undertaken of the data collection, collation and conversion factors used for the carbon footprint. Of particular importance is to provide the assurance of materiality of the reporting information and engagement of stakeholders:Materiality: The reporting information includes targets that are material to the wide range of London Stansteds stakeholders and is considered by senior management in strategic development through the Sustainability Board.

Reporting criteria and assurance standards

We performed our work in accordance with WSPs assurance methodology which is based on the international assurance and audit standards ISO19011, ISO14064:3 and AA1000AS. We also referred to the WBCSD/WRI GHG Protocol and the DEFRA/DECC Corporate GHG Reporting Guidance in conducting our assurance work.

Stansted Airport | Sustainability Report 2011 | August 2011

1
Summary of key findings
The targets in the sustainability Report 2010 demonstrate continuing progress for London Stansted in managing and reporting on corporate responsibility issues. Highlights for 2010 include engagement with airlines to try new approaches to noise reduction, trials with alternative fuels for ground operations and significant on going investment in the airports water management infrastructure. London Stansted is disclosing the key issues, opportunities and challenges facing the business for each topic area, which includes reference to the wider sustainability challenges facing the aviation sector. The airport has mature and developed sustainability management systems and programmes which continue to address these challenges It is evident London Stansted is systematic in engagement with stakeholders, using diverse media to engage various groups. Stansted has developed a series of factsheets to help the local community understand about how flights, the airport and other aircraft operate Overall London Stansted has achieved the majority of 2010 targets as planned. For areas where targets have not been achieved or where only some progress has been made, an explanation or justification for this is provided in the Sustainability Report 2010 Stansted has published a Noise Action Plan in line with Government requirements. Although Government plans have been delayed, Stansted continued to develop the plan which sets out a key action plan which sets out a series of measures to ensure noise levels at the airport and most importantly, those emanating from aircraft on take off and approach are minimised New measurement and data validation processes have meant that the airport has identified errors in the delivered energy reported in 2008. The sustainability report includes an explanation of the issues identified and the corrected data The carbon footprint of the airport has been reviewed and verified and has been found to provide a fair representation of the GHG data. The footprint has been developed in line with GHG protocol requirements and is developed around the Operational boundary of the airport. We have identified that no errors or omissions are present that represent a material discrepancy of greater than 5% The airport has developed a detailed strategy to reduce waste at the airport. They have had some significant success in diverting waste from landfill, International food waste which is classed as Category 1 has specific disposal requirements and still poses challenges for the airports recycling targets Stansted has achieved the highest level of passenger transport mode share of any major UK airport and have exceeded the target of 43%, currently achieving 47.3% Increasing employee public transport use is challenging. However, through the introduction of the Airport staff travel centre and car share scheme the percentage of staff single occupancy car journeys has fallen from 87% in 2002/03 to less than 72% in 2009. In comparison, the DfT 2010 National Travel Survey showed the average UK single occupancy rate for commuting was 86%.

Independent assurance statement

Improvements and recommendations
The following is a summary of the key areas for comment and improvement, highlighted within the scope of this assurance: The airport should continue to look at a range of options for reducing energy consumption. While the Biomass boiler provides an excellent source of energy for the site; we would encourage the airport to continue to review other renewable energy sources in line with the recent energy strategy In addition, as part of a wider energy management programme, we would encourage the airport to install further energy meters to improve their understanding of where energy is being used, especially the split between London Stansted and tenants consumption. This will assist the airport in reducing any double counting in reporting It is recommended that the airport considers new approaches to dealing with the Category 1 waste from long haul flights, currently sent to landfill. This is particularly important if long haul flights at the airport increase As London Stansted prepares for greater autonomy within the BAA operating Group, it is recommended that efforts are made to develop airport-specific data sources in some cases in order to improve the accuracy of the footprint. This particularly applies to the calculation of aircraft emissions in the annual carbon footprint

continued
Our assurance opinion
Based on our assurance, our opinion is that the Sustainability Report 2010 for London Stansted provides a detailed and accurate representation of their activities for the period 1 January 2010 to 31 December 2010. The Carbon Footprint for 2010 for the airport presents a fair representation of the GHG data and has been prepared in accordance with the GHG Protocol.

London Stansted relies on third parties for the provision of data, principally relating to waste disposal and scope 3 CO2 emissions. Due to the limited control that the airport has over this data, it is important that data owners fully understand any assumptions and that they are regularly revisited to ensure their relevance. It is recommended that the airport carry out spot-checks or audits on this data to ensure accuracy The carbon footprint has highlighted that while current data collection methodologies are robust and comprehensive, they may not be provided in a form that makes the identification of reduction strategies easy to determine and it is recommended that the methodologies are reviewed.

Prepared by: Emma Bollan Associate Director July 2011

Authorised by: Andrew Bright Technical Director July 2011

Stansted Airport | Sustainability Report 2011 | August 2011

2
Managing Sustainability at London Stansted Airport
The topics we seek to manage across our sustainability agenda are presented below.

Noise, Air quality, Climate change, Energy, Bio diversity,

We focus on working together with our business partners and stakeholders to improve the airports sustainability performance
Passenger experience Managing our people Health & Safety Community engagement

Water, Waste

Business Meet the buyers Economic development

Annual targets for each topic are set and agreed by the Managing Director and London Stansted board, taking into consideration issues such as past performance, stakeholder interests, long-term business objectives, our contribution to corporate objectives and any anticipated changes, for example new regulations and legislation.

Managing sustainability at London Stansted Airport

How is corporate sustainability managed at STAL? Corporate sustainability is an integral part of running our business at Stansted. It is built into our governance and driven by our senior leadership team, so that we have the right systems in place and strategy to manage our business safely and responsibly.
Figure 2: The corporate sustainability management structure at STAL STAL Board of Directors

The responsibilities of other organisations are explained below: Airlines Responsible for checking-in passengers and their luggage, delivering hold luggage to its final destination, cargo, providing and fuelling aircraft, boarding passengers, passenger safety when boarding and disembarking from aircraft, and on-board catering. NATS The National Air Traffic Services (NATS) looks after air traffic control and management, ensuring that aircraft flying in UK airspace and over the eastern part of the North Atlantic are safely separated. Civil Aviation Authority (CAA) Controls all aircraft routes at UK airports, regulates airlines, airports and NATS. The CAA also sets airport charges at the London Stansted Airport. The UK Border Agency The UK Border Agency is responsible for securing the UKs borders and controlling migration in the UK. They manage border control for the UK, enforcing immigration and customs regulations. Commercial services Individual businesses provide catering, shopping, car hire, car parking and banking services. Public transport operators Many independently run bus, coach, taxi and rail companies provide connections to and from our airport.

Monthly Strategy Board

Monthly Performance Board

Determining & Reviewing Sustainability strategy & targets

Risk Governance Meeting (Operational/Tactical Sustainability performance management)

Stakeholder Engagement We work hard to engage and work with as many of our stakeholders as possible in setting and delivering against our Sustainability commitments and targets. An overview of our stakeholders is given below. Internal: Airlines, NATS, Direct business partners retail, suppliers and tenants. External: Stansted Airport Consultative Committee, Noise & Track Keeping Working Group, Stansted Airport Transport Forum, Community Trusts, Meet the Buyers, tourism authorities & business forums.

Management systems We operate a Managing Responsibly system, which encompasses health, safety, security and environment. This framework provides us with a systematic way of identifying and managing these issues, as well as setting performance improvement targets. It is a comprehensive approach to risk management, which includes establishing inspection audit cycles.

Who does what at the Airport?

Running an airport is a complex business. While we control some aspects directly, other aspects rely on working closely with stakeholders. Stansted Airport Limited (STAL) is responsible for planning and undertaking airport developments, operating the terminal, security, property management, retail facilities, fire services and cargo. STAL is the landlord of the site at London Stansted and co-ordinates health, safety and environment work across the airport.

Stansted Airport | Sustainability Report 2011 | August 2011

3
Topic Environment
Climate change To publish a 2010 carbon footprint in the 2010 Corporate Responsibility Report, together with a detailed report of activities we have undertaken to reduce emissions at the airport We will continue to challenge our airline partners to maintain agreed track keeping standards at London Stansted 2010 carbon footprint was 9% lower than in 2009. The reduction in flights and passenger numbers has contributed partly to this. Direct emissions were 2.6% lower than 2009 98.4% of flights on track during 2010 (vs 98.2% in 2009). All routes improved except Clacton departure from Runway 22. Specific trials been carried out to improve track keeping performance on the Clacton route Airport Noise Action Plan formally approved by UK government 19th May 2011. STAL increased departure noise infringement fines along with introducing improved noise complaint handling policies in 2010

Target

Performance

Status

Noise

We will start to implement measures and commitments as detailed in our Noise Action Plan, once formally adopted by DEFRA, and make public the final approved version of the Plan

We will review our communications material and update our noise website Key to performance results: Target not achieved The target actions have not been progressed, or performance is lower than last year Some progress made The target has not been achieved, but actions have been carried out towards delivering the target and performance is better than last year Target achieved All the actions are completed and items delivered. Performance has reached the target level Target bettered More actions have been completed than planned against the target and performance is better than the target Energy Air quality To conduct at least 1 trial of alternative fuel vehicles at the airport by 31st December 2010 To reduce STALs contribution to CO2 emissions against 2009 by 5%, to 49,617 tonnes

Our web track system has been upgraded in 2010 Trial of hydrogen generation, storage and vehicle refuelling planned in 2010. Trial took place March 2011 In 2010 we reduced our emissions by 2.62% on 2009 to 50,838 tonnes of CO2. This was influenced by the extremely cold start and end to the year which meant our gas consumption was unusually high. Our electricity consumption, which comprises the majority of our energy use, fell by 4.74% on 2009. This was largely due to improvements made in asset controls 54.79% of airport waste was recycled or composted The new balancing pond D construction began in mid October 2010 and was commissioned by the end of January 2011

Waste

To recycle 50% of airport waste* including composting by 31 December 2010 To construct and commission the new pumping station and reservoir at Balancing Pond D by 31st December 2010

Water

10

Performance results
Topic Target Performance Status Topic Target Performance Status Environment continued
To achieve a 43% share of air passengers using public transport by 2015 CAA 2010 data shows that the percentage of airport passengers using public transport has grown to 47.8%, compared with 2009 data of 47.2% The 2009 survey showed 72% of staff driving to and from the airport alone by private car. The next survey is taking place in 2011. In 2010 Airport Travel Card and Car Share Schemes continued to be marketed, with companies advising employees of the schemes when they are on inductions courses 10-15% of the heavily overgrown areas in the Fen have been cleared and a water level monitoring regime has been re-instated Continuing work was done with English Nature and the Forestry Commission to agree and finalise our management plan for Eastend Wood. Unfortunately as this plan has yet to be approved, we have not been able to progress any coppicing or scrub clearance work in the fen during 2010

Social continued
To manage the security operation to ensure the highest standards of security compliance, whilst delivering targets of no more than a ten-minute queuing time for 95% of our departing passengers, a 15-minute queuing time for 98% of our departing passengers. 0% of departing passengers will queue for 30 minutes or more To continue to reduce absenteeism with an aim to reduce absence by a further 15% in working days lost across the airport by the end of 2010 Managing our people 2010 Security Queuing Results 98.19% of our passengers queued for 10 minutes or less. 99.67% of our passengers queued for 15 minutes or less. 0% of our passengers queued for 30 minutes or more

Surface access

To reduce the number of staff driving to and from the airport by private car to no more than 73% by 2015

The passenger experience

To complete scrub clearance in the Fen habitat area to maintain water levels in the Fen, and monitor the effectiveness of this treatment Biodiversity To deliver coppicing and scrub clearance in Eastend Wood in accordance with the management plan

During 2010, absenteeism increased rather than decreased. In late 2010 a full analysis was undertaken and revised plans introduced. In the first 6 months of 2011, absence levels had reduced across STAL employees by over 20% and a further targeted reduction of 20% for the following 6 months. A Pulse Check survey was conducted during 2010 and an action plan produced. Many of these actions, including the introduction of new equipment, management training, customer service training were developed during the first half of 2011. The airport successful passed its OHSAS 18001 re-certification audit on 1st July 2010 At the end of 2010, we achieved a lost-time injury (LTI) rate of 0.61 LTIs per 100,000 hours worked. This was down by 53% from December 2009, where the rate was 1.25 LTIs per 100,000 hours worked

To carry out a Pulse Check survey of staff across the organisation in January 2010 and develop action plans from the results

To maintain OHSAS 18001 certification Health and Safety To achieve a lost-time injury (LTI) rate of 0.5 LTIs per 100,000 hours

Social
To re-launch the BAA Communities Trust to bring it closer to the community it supports in and around London Stansted In 2010, we set up the London Stansted Community Fund. The committee panel was drawn from members of staff, key local stakeholders, airport business partners and a member of the BAA Airport Communities Trust. The panel met four times in 2010. The fund supports youth, environmental and volunteering projects within a 40 mile radius of Stansted Airport. In total over 69,000 has been awarded to 21 local causes In 2010, the Stansted Insight Programme ran for one week in February and 12 learners from 3 Harlow Schools and Saffron Walden County High have benefited from this work experience. This programme was developed in 2009 with the Harlow Education & Employer Partnership

Economic
To conduct a survey of businesses 1) in and around London Stansted through the Stansted Airport Chamber of Commerce 2) of London businesses through the London Chamber of Commerce and Industry, to ascertain the view-points of business users of the airport. To feed these findings back into the appropriate areas of the business To hold a Meet the Buyers procurement event during 2010 The surveys of businesses were completed in March 2010, with feedback of the survey results communicated to the relevant internal business units

Community engagement To continue to work with Harlow-based education providers, networks and good causes to raise the aspirations and achievements of young people in the town

Economic development

A meet the buyers procurement event was held in March 2010 Stansted Airport | Sustainability Report 2011 | August 2011 11

Since 2008 we have reduced our direct carbon emission by over 5%

12

Managing our carbon emissions

2010 Carbon Footprint In 2010 London Stansteds full carbon footprint reduced by 8.5%. A graph showing how this change is broken down is given below.

2010 London Stansted Airport Carbon Footprint compared to 2009

Tonnes of carbon dioxide
216,453 201,674

2009

2010

250,000

Direct emissions (tonnes CO2) Business travel Company car

2010 5.65 705.12 47,177.39 3,775.93 139.22 26.22 51,829.53

2009 23.41 920.48 49,099.26 2,803.94 277.63 38.35 53,163.00

2008 12.22 893.89 51,314.07 2,459.63 101.20 43.57 54,825.00

variance on 2009 -18.00 -215.00 -1,922.00 972.00 -138.00 -12.00 -1,662.00 -75.86% -23.40% -3.91% 34.67% -49.85% -31.63% -3.03%

163,699

200,000

150,000

134,682

Airside fuel use STAL vehicles Utilities Electricity

100,000
53,163 51,895 26,804

50,000

24,540

Gas
9,160 7,080 5,258 9,888

29

STALs direct emissions

Aircraft in LTO

Passenger transport

Staff transport

Airside fuel use third party

Business travel

37

Wood Refrigerants Total

Utilities

Stansted Airport | Sustainability Report 2011 | August 2011

13

Community Engagement During 2010, 230,000 was donated from the three airport community funds to worthy local community causes. Airport staff generously handed over 2,500 supermarket vouchers to help support local school children.

14

Examples of what we do
Arts Centre Airport hands over 2,000 to Dunmow Arts Centre for childrens musical workshops. The airport hands over 2,000 Arts Centre (Dunmow) through its charity, the Stansted Airport Community Fund. The cash will allow the centre to offer a range of educational workshops, including a childrens project to write, direct and produce a musical. Ware in Bloom Ware Town Partnership receives 2,350 airport grant for new gardening equipment. The airport handed over a generous 2,350 to the Ware Town Partnership through its charity, the Stansted Airport Community Fund. The cash will buy new gardening equipment, including ladders, water systems and a trailer to move flowers and hanging baskets around the town.

Haiti flight Emergency supplies bound for earthquake stricken Haiti depart Stansted Airport. A special relief flight of vital emergency supplies and equipment bound for earthquake stricken Haiti took off from Stansted Airport in January 2011. The British Airways Boeing 747 freighter departed from the airport carrying aid from Oxfam, the Red Cross, UNICEF and the World Food Programme.

Carbon Trust Standard Lower emissions helps airport gain yet another environmental accreditation. In 2010, Stansted Airport added the Carbon Trust Standard to its impressive environmental credentials thanks to the successful introduction of a wide range of energy saving initiatives. The airport gained the prized standard after demonstrating a reduction in emissions from buildings and vehicles in 2009 compared with the average of 2008 and 2007.

Stansted Airport | Sustainability Report 2011 | August 2011

15

5
Transport Forum launches new technology opportunities London Stansted announces a new partnership with ITM Power to hold a Hydrogen On Site trial during 2010/11. Minimising Weather Disruption London Stansted staff worked tirelessly to maintain a business as usual operation during the snow events in January and December, including accommodating numerous diverted flights from other UK airports.

iPhone App Information at your fingertips thanks to London Stansted app. London Stansted Airport unveiled its free iPhone app bringing everything from the latest flight information to a public transport journey planner direct to passengers fingertips. Designed to make life easier for travellers, users can save money by pre-booking car parking direct from their iPhone, download discount vouchers for shops and restaurants and view a vast array of useful airport information.

East of England Tourism promotion Airport teams up with East of England Tourism to help boost inbound tourism. Stansted Airport, the second largest port of entry in the UK for foreign visitors, teamed up with East of England Tourism to help boost inbound tourism. Launching the joint promotion were East of England Tourism Chief Executive, Keith Brown, and Nick Barton, the airports Managing Director.

16

Examples of what we do
Facilitating the Football World Cup Cargo destined for the football world cup was handled by London Stansted cargo partners during 2010.

continued
Working with our Airline Partners During 2010, with our airlines, we launched new services to destinations such as Turkey, Croatia and Hanover.

Reduce, reuse, recycle London Stansteds three R strategy to help manage waste. London Stansteds published five year waste management strategy has a three R focus to Reduce, Reuse and Recycle for its ambitious targets to send 0% of waste direct to landfill and recycle 60% by 2015. Between May and December 2010, 158 tonnes of food waste has been composted and recycled rather than sending it to landfill.

Stansted Airport | Sustainability Report 2011 | August 2011

17

5
London 2012 Preparations During 2010 London Stansted hosted a number of visits and continued to work with our partners to prepare for the London 2012 Olympic and Paralympic games. Continual Success of Bus and Coach Services During 2010 bus and coach routes continued to grow at the airport, with 47.9% of air passengers using public transport to and from the airport.

Meet the Buyers Stansted urges business to work together for future success. We want to work in partnership with businesses from across the East of England was the clear message from Stansted at the airports ninth annual Meet the Buyers event

18

Examples of what we do
Macmillan Regional businesses donate generously at airport networking event The cancer charity was given a massive boost after businesses in the region raised 1,000 at a networking event held by the airport. Businesses attending the airports annual Meet the Buyer dipped in their pockets and raised 700 during a collection for Macmillan Cancer support the airport then rounded the figure up to 1,000. Aircraft Recovery Stansteds Fire Service pictured during an exercise hosted at the airport in June to test our new emergency aircraft recovery heavy lifting equipment.

continued
Bringing new Commercial Opportunities to Life In 2010 we saw the launch of new retail businesses including Yam Yam a new Asian food and beverage outlet.

Beyond Youth Disadvantaged young people benefit from a bumper cash windfall from Stansted Airport. Beyond Youths Chance 2 Change programme that helps disadvantaged youngsters received 5,000 from the Stansted Airport Community Fund.

Stansted Airport | Sustainability Report 2011 | August 2011

19

In 2010, we achieved the Carbon Trust Standard for our approach to managing and reducing our carbon emissions
20

2011 targets
Topic Environment Climate change Deliver Climate Change Adaptation Plan for Stansted Airport by 31 May 2011 Develop a climate change strategy for Stansted by 31st December 2011 Deliver relevant 2011 Noise action plan actions Community engagement Target Topic Social To re-launch the employee I-volunteer scheme and hold a local celebration awards event in spring 2011 To increase the number of local charities collecting in the terminal to 40% of available days To encourage and organise 18 school visits to the airport (2 visits per month excluding July/Aug/Sept) To manage the security operation to ensure the highest standards of security compliance, whilst delivering targets of no more than a ten-minute queuing time for 95% of our departing passengers, a 15-minute queuing time for 98% of our departing passengers. 0% of departing passengers will queue for 30 minutes or more Hold an annual Employment Forum Managing our people We will fund the final year of the Airport Skills Academy to the value of 50,000 in 2011 We will review on Airport company employee skills and recruitment requirements to understand their needs for the future in 2011 To increase near miss reporting to 750 or more by 31st December 2011 To replace existing security screening equipment with a new automated tray return system Target

Noise

Air quality

Deliver 2011 actions as defined in STAL Air Quality Strategy Deliver a 3% reduction in CO2 emissions from energy consumption in 2011 compared to 2010 To recycle or compost 55% of airport waste The passenger experience

Energy

Waste

To divert 65% of our waste from landfill To deliver 2011 actions as defined in STAL Waste Strategy Carry out flow monitoring of Balancing Pond C system by 31 December 2011

Water

Determine capital investment options to improve STAL freshwater pumping station by 31 December 2011 To reduce water consumption by 3% in 2011 compared to 2010 To achieve a 43% share of air passengers using public transport by the time the airport reaches 35mppa To reduce the number of staff driving to and from the airport by private car to no more than 70% by the time the airport reaches 35mppa To implement 2011 actions as defined in Eastend Wood Management Plan

Health and safety Economic

Surface access

To run one tourism campaign a year to promote foreign travellers to return to the UK Economic development To work with the London Development Agency and Visit Essex to develop a proposal for city host volunteers to welcome visitors during the London 2012 games. To hold a Meet the Buyers procurement event during 2011

Biodiversity

Stansted Airport | Sustainability Report 2011 | August 2011

21

In 2010, we recycled 54.79% of our waste, 4% ahead of our target

22

Data summary
Climate change
Measure Measure unit Target for 2010 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 New in 2008 None set None set None set None set None set None set None set None set New in 2008 New in 2008 New in 2008 New in 2008 New in 2008 New in 2008 New in 2008 New in 2008 2008 54,825 233,866 169,300 33,813 7,799 5,882 50 505,535 23 2009 53,162 216,493 163,699 24,540 9,160 5,258 29 472,341 24 2010 51,895 201,674 134,682 26,804 7,080 9,888 37 432,061 23 Chg vs prev year -2.38% -6.85% -17.73% 9.23% -22.71% 88.07% 28.90% -8.53% -1.68% STAL direct CO2 emissions Tonnes of CO2 (Energy consumption per annum and vehicles) Aircraft in landing & take off cycle CO2 emissions Passenger transport CO2 emissions Staff transport CO2 emissions Airside fuel use - Third party CO2 emissions Waste & water CO2 emissions Business travel CO2 emissions Total carbon footprint scope 1,2 & 3 Total CO2 per passenger Tonnes of CO2 per annum Tonnes of CO2 per annum Tonnes of CO2 per annum Tonnes of CO2 per annum Tonnes of CO2 per annum Tonnes of CO2 per annum Tonnes of CO2 per annum kg of CO2 per Pax

Air quality (High House Farm)

NO2 annual mean g/m3 NO2 < or = 40g/m3 annual mean No more than 18 exceedences a year PM10 < or = 40g/m3 annual mean No more than 35 exceedences per annum 26 28 28 24 24 25 4.17%

NO2 1 hour mean above 200g/m3

Number of exceedences

PM10 annual mean

g/m3

17

24

22

17

19

21

10.53%

PM10 24 hour mean above 50g/m3 Benzene annual mean

Number of exceedences g/m3

50.00%

Annual mean Not installed Not installed Not installed Not installed Not installed Not installed New in 2008 < or = 5g/m3

0.76

0.77

1.04

35.06%
23

Stansted Airport | Sustainability Report 2011 | August 2011

Air quality (Runway)

Measure NO2 annual mean Measure unit g/m3 Target for 2010 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 21 2007 20 2008 21 2009 21 2010 19 Chg vs prev year -9.52% NO2 < or = 40g/m3 Not installed Not installed Not installed Not installed Not installed annual mean No more than 18 Not installed Not installed Not installed Not installed Not installed exceedences a year

NO2 1 hour mean above 200g/m3

Number of exceedences

13

-1,300%

Noise
% departures on track on each individual Noise Preferential Route 4,000ft % departures on track on each individual Noise Preferential Route 3,000ft % departures on track all flights Flights on track on Route 22 Buzzad Flights on track on Route 22 Clacton Flights on track on Route 22 Dover Flights on track on Route 04 Buzzad Flights on track on Route 04 Clacton Flights on track on Route 04 Dover No flights on track / total flights No flights on track / total flights No flights on track / total flights No flights on track / total flights No flights on track / total flights No flights on track / total flights No flights on track / total flights No flights on track / total flights No flights on track / total flights 98% 93.82% 96.06% 97.19% 96.60% 96.03% 98.03% 97.95% -0.08%

99%

99.59%

99.95%

99.52%

99.40%

99.00%

99.39%

99.80%

0.41%

None set

97.93%

98.74%

96.66%

97.84%

98.32%

97.90%

97.38%

98.64%

98.76%

0.12%

95%

0.56%

99.38%

99.30%

99.29%

98.80%

99.30%

99.77%

0.47%

95%

2.28%

96.78%

97.86%

97.93%

97.64%

98.79%

98.73%

-0.06%

95%

2.28%

94.98%

97.05%

95.31%

93.84%

98.46%

98.75%

0.29%

95 %

0.91%

99.18%

99.37%

99.41%

99.20%

99.50%

99.68%

0.18%

95%

0.68%

99.39%

99.32%

99.44%

98.84%

98.51%

98.81%

0.30%

95%

7.83%

94.02%

93.71%

92.29%

92.00%

94.58%

94.58%

0.00%

24

Data summary
Noise (continued)
Measure Number noise infringements day (0700-2300) Number noise infringements night (2300-0700) CDA compliance 24hr (Runway 22 only) Area within 57 Leq contour Area within 57 Leq contour per 100,000 pax Population within the 57 Leq contour No. of enquiries regarding aircraft event No. individuals making enquiry Night quota QC2 aircraft Night quota QC4 aircraft Night quota QC8 aircraft Night quota QC16 aircraft Measure unit Number of infringements Number of infringements No CDA arrivals /total arrivals km2 km2 / 100,000 Population in 000s Number of enquiries Number of individuals Number of QC points used by QC2 aircraft Number of QC points used by QC4 aircraft Number of QC points used by QC8 aircraft Number of QC points used by QC16 aircraft Number of QC points used by all aircraft Number of aircraft flights

continued

Target for 2010 None set

2001/02 33

2002/03 7

2003/04 10

2004/05 14

2005/06 10

2006/07 8

2007 1

2008 2

2009 6

2010 2

Chg vs prev year -66.67%

None set 90% <33.9km2 None set None set None set None set None set

15

14

35

21

19 93.78% 22.5km2 0.12 1.4 1,745 545 578

-9.52%

Not previously Not previously Not previously Not previously Not previously published published published published published 32.1 0.38 2.3 7,482 2,298 31.7 0.24 2 5,593 3,537 33.3 0.18 2.3 17,293 2,982 29.9 0.14 2.9 17,433 2,382 1,298 27.4 0.12 2.0 19,435 2,312 1,191 29.3 0.12 2.0 13,956 2,294 1,074 30.8 0.14 2.5 5,374 1,612 619 29.1 0.13 2.9 2,305 914 743 24.1 0.12 1.5 2,125 666 693

-6.64% 0 -6.67% -17.88% -18.17% -16.59%

None set

25

48

13

14

+1400%

None set

None set

Night quota - total QC Number night time movements

None set None set

7,167 9,281

7,235 9,937

7,033 11,137

4,400 7,633

6,759 9,975

5,491 8,705

5,587 9,200

1.76% 5.69%

Stansted Airport | Sustainability Report 2011 | August 2011

25

7
Measure

Waste
Measure unit 000s kg kg 000s kg landfill waste/ total waste 000s kg 000s kg Target for 2010 None set None set None set None set None set None set 513 16.80% 665 16.3% 997 21.8% 1,062 21.96% 1,332 25.32% 1,565 25.00% 1,382 22.50% 2001/02 4,008 0.28 156 3.90% 2002/03 4,188 0.25 904 21.5% 2003/04 4,565 0.24 1,502 39.9% 2004/05 4,838 0.228 2,141 44.25% 2005/06 5,259 0.236 3,972 75.68% 2006/07 6,261 0.263 4,686 74.84% 2007 5,923 0.267 4,541 76.70% 2008 5,400 0.24 3,981 73.72% New in 2009 1,419 26.28% 2009 4,689 0.24 1,981 42.25% 1,065 1,642 35.04% New in 2010 New in 2009 New in 2009 5,385 2,339 2010 4,574 0.24 1,624 35.51% 1,093 1,857 40.59% 1,437 6,010 3,294 11.61% 40.83% Chg vs prev year -2.45% 0 -18.02% -6.74% 2.63% 13.09% 5.55% Total tonnage of general waste collected per annum Waste (kg) per pax arisings Total tonnage of general waste landfilled % of general waste landfilled Total tonnage of general waste recovered for energy generation Total tonnage of general waste recycled % of general waste recycled Total tonnage of green waste composted on-site Total airport waste (general and green waste) Total airport waste recycled and composted % of total airport waste recycled and composted % of total airport waste landfilled

General waste recycled/ 42% in 2011 total waste 000s kg 000s kg 000s kg Airport waste recycled & 55% in 2011 composted/ Total waste Landfill airport waste/total waste

New in 2009

43.44%

54.79%

11.35%

New in 2009

36.79%

25.03%

-11.76%

26

Data summary
Energy
Measure Grid electricity CHP electricity Gas Biomass woodchip tonnes Biomass kWh generated Total annual airport energy consumption kWh per passenger CO2 equivalent (tonnes) derived from airport electricity, gas and biomass consumption (recalibrated with latest DEFRA conversion factors) CO2 per pax (kg) kWh Total energy kWh/annual passengers Measure unit kWh kWh kWh cubic metres

continued

Target for 2010 98,146,750 1,700,000 18,770,471 None set

2001/02 81,802,113 0 26,549,795

2002/03 84,116,086 1,550,456 24,581,562

2003/04 83,448,216 1,589,494 24,327,040

2004/05 85,810,988 1,675,099 20,332,448

2005/06 89,210,903 1,648,044 21,418,695

2006/07 90,950,283 1,700,000 22,725,073

2007 92,162,270 1,318,592 16,855,894

2008 93,690,662 1,221,732 16,828,046 769

2009 90,832,036 759,672 15,273,684 2,285

2010 86,529,097 0 20,385,089 2,267

Chg vs prev year -4.74% 100.00% 33.47% 0.79%

#REF! None set

108,351,908 108,697,648 107,775,256 106,143,436 110,629,598 113,675,356 109,018,164 110,518,708 106,105,720 106,914,186 4.70 6.81 5,552.85 5.07 5.05 4.63 4.22 4.95 5.32 5.76

0.76% 8.30%

Tonnes of CO2 per annum

45,769

46,525

49,191

48,679

50,673

52,358

53,861

53,331

54,240

52,474

50,838

-3.12%

None set

2.94

2.44

2.09

1.92

1.91

1.78

1.66

2.41

2.70

2.90

7.49%

Water
Total annual airport water consumption m2 Water consumed litres per pax Number of water quality samples taken at consented outfalls (Ponds A, B & C outlets) Number of water samples taken at consented outfalls with results showing values higher than discharge consent No. of surface water samples exceeding gycol discharge limits 787,435 None set 514,840 36.56 563,731 33.66 623,362 32.12 625,275 29.42 714,918 32.15 781,569 32.78 753,744 32.26 720,568 32.26 680,579 34.11 625,953 33.72 -8.03% -1.14%

None set

47

95

196

152

148

112

-24.32%

None set

15

150.00%

New in 2011

Stansted Airport | Sustainability Report 2011 | August 2011

27

7
Measure

Water (continued)
Measure unit Target for 2010 97% 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010 Chg vs prev year -9.34% % of surface water quality samples showing values within discharge consent parameters % of trade effluent samples showing values within discharge consent parameters

97.87

94.74

95.41

97.37

95.95

86.61

New in 2011

Surface access
No. of travel card sales No. of carshare members % of staff not arriving by single car journey % of passengers arriving by public transport Private car Hire car Taxi/mini cab Bus/coach Rail Other 20% by 2010 37% by 2010 10%increase 513 439 10.0% 34.9% 52.1% 3.2% 9.8% 7.6% 27.3% 0.1% 631 813 10.3% 33.8% 52.8% 3.1% 8.2% 8.0% 25.8% 2.1% 868 1,284 14.0% 38.6% 49.9% 3.5% 7.7% 10.2% 28.4% 0.3% 747 1,603 20.0% 40.2% 48.4% 3.4% 7.7% 11.4% 28.8% 0.3% 910 1,773 Next survey in 2007 39.3% 48.0% 3.6% 8.7% 14.3% 25.0% 0.4% 1,108 2,210 Next survey in 2007 40.1% 47.9% 3.0% 9.1% 16.3% 23.8% 0.0% 1,382 2,438 27.0% 44.6% 43.7% 3.0% 8.7% 20.1% 24.5% 0.0% 1,225 1,299 Next survey in 2009 46.9% 42.1% 2.7% 7.9% 21.2% 25.7% 0.4% 1,253 1,637 28.3% 47.2% 38.3% 3.3% 8.2% 23.5% 26.1% 0.5% 1,217 1,806 Next survey in 2011 47.8% 40.1% 3.0% 8.5% 22.5% 25.3% 0.4% -3.63% 4.70% -9.09% 3.66% -4.26% -3.07% -20.00% -2.87%

BAA as an employer
Number women employed by STAL Number men employed by STAL Age mix of employees <20 Age mix of employees 20-29 381 674 8 159 512 826 37 278 570 869 29 310 550 833 14 284 525 793 11 262 546 790 12 238 4.00% -0.38% 9.09% -9.16%

28

Data summary
Measure Age mix of employees 30-39 Age mix of employees 40-49 Age mix of employees 50-59 Age mix of employees 60+ Ethnic diversity (by %) Asian all Ethnic diversity (by %) Black all Ethnic diversity (by %) Chinese all Ethnic diversity (by %) White all Ethnic diversity (by %) Mixed all Ethnic diversity (by %) Other all Ethnic diversity (by %) Unallocated Length of service <1 Length of service 1 - <2 Length of service 2 - <3 Length of service 3 - <5 Length of service 5 - <10 Length of service 11 - <15 Length of service 15 - <20 Length of service 20 - <30 Length of service 30+ Make Your Mark response to diversity question to improve from 69% favourable to 77% Measure unit

continued

BAA as an employer (continued)

Target for 2010 2001/02 2002/03 2003/04 2004/05 2005/06 275 327 261 25 26 19 0 978 6 24 2 73 104 99 257 177 62 237 40 6 69% 2006/07 301 401 281 40 55 28 5 1,193 13 20 24 381 89 106 232 223 67 207 31 2 N/A 2007 334 422 293 51 74 29 6 1,273 18 13 26 281 285 85 224 265 75 109 32 2 64% 2008 302 428 284 71 73 24 5 1,233 15 12 21 105 242 242 175 321 88 170 36 4 No MYM in 2008 2009 291 409 268 77 70 20 4 1,177 16 10 21 55 98 225 302 362 92 121 56 7 No MYM in 2009
29

2010 286 425 281 94 71 19 4 1,200 16 9 17 104 41 89 414 387 115 63 116 7

Chg vs prev year -1.72% 3.91% 4.85% 22.08% 1.43% -5.00% 0.00% 1.95% 0.00% -10.00% -19.05% 89.09% -58.16% -60.44 37.09% 6.91% 25.00% -47.93% 107.14% 0.00%

Stansted Airport | Sustainability Report 2011 | August 2011

7
Measure

Economy and jobs

Measure unit Target for 2010 2001/02 2002/03 2003/04 10,500 160 14,219,147 16,745,000 19,409,372 19,409,372 136.762 13,466 149,166 12,768 160,898 12,336 2004/05 11,500* inc BAA Staff 160 21,254,316 21,254,316 165,116 11,687 14,865 150,228 161,934 173,234 191.668 2005/06 11,500* inc BAA Staff 160 22,237,261 22,237,261 167,429 11,630 17,135 196,194 160 37 2006/07 11,500* inc BAA Staff 160 23,844,507 23,844,507 181,045 11,079 16,216 208,340 160 42 2007 11,500* inc BAA Staff 160 22,146,438 22,146,438 180,961 10,526 16,936 208,423 158 32 2008 Around 12,000 inc BAA Staff Around 180 22,337,535 22,337,535 166,493 10,654 16,174 193,321 149 (as at Dec 08) 29 (as at Dec 08) 2009 10,859 199 19,951,738 19,951,738 145,841 10,392 11,635 156,233 144 (as at Dec 09) 19 (as at Dec 09) 2010 Next survey in 2011 Next survey in 2011 18,562,280 18,562,280 143,145 10,184 11,815 143,329 132 (as at Dec 10) 12 (as at Dec 10) -6.96% -6.96% -1.72% Chg vs prev year

Number of people employed at the airport Number of companies working at the airport Number of terminal passengers (ppa MAT) Cumulative number of passengers (ppa MAT) Number of passenger air traffic movements Number of cargo air traffic movements Number of other movements Total number of ATMs Number of routes (scheduled and chartered) Number of airlines (scheduled and chartered)

Health and safety

Staff reportable incidents Staff non-reportable incidents Fires False alarms Completion of senior management HS&E tours 5 160 12 179 16 193 6 157 14 235 3 94 10 182 2 99 72 13 230 4 103 87 10 337 2 102 68 21 323 1 87 62 9 356 1 75 86 -57.14% 10.22% 0.00% -13.79% 38.71%

30

Data summary
Community
Measure Measure unit

continued

Target for 2010

2001/02

2002/03

2003/04

2004/05

2005/06

2006/07

2007

2008 99% (Real time information in Coach station expected to be complete in Spring 2009) 100k

2009

2010

Chg vs prev year

Number of S106 commitments delivered on time

100%

100%

100%

100%

100%

100%

100%

0.00%

Money paid to community

100k

100k

100k

0.00%

Passenger experience
% of passengers processed through security within 10 minutes % of passengers processed through security within 15 minutes % of passengers queuing for upto 30 minutes at security 95% 98.19% 98.19%

98%

99.00%

99.67%

0.67%

0%

0.00%

0.00%

Stansted Airport | Sustainability Report 2011 | August 2011

31

London Stansted Airport Enterprise House Stansted Airport Essex CM24 1QW United Kingdom www.stanstedairport.com