Renub Research

www.renub.com

China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis

Publisher: Renub Research Published: June, 2011

Report Details
The report title China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis explains the complete information on china BPO market. This report is divided into two parts as follows. First Part - defines the past, present and future aspects of the China BPO industry China past, present and future market trends Venture capital investments in China BPO industry Analyzed the key inhibitors of China BPO industry

Second Part analyses the 21 key Chinese cities approved by the Chinas State Council for the China Outsourcing Industry. Each of the 24 Chinese cities has been studied independently on the following format: City Profile Main contribution factors for each city, becoming a favoured service outsourcing destination Present states of service outsourcing sectors Related incentives for service outsourcing Infrastructure Human Resources

Research Highlights
China Business Process Outsourcing market will cross US$ 7 Billion by the end of 2014 Human Resource Outsourcing will be more than more than 40% by the end of 2014 As at 2009, Dalian was home to over 890 software and service outsourcing enterprises In 2009, the signed and executed contract value of Harbins offshore outsourcing services were more than US$ 2 Billion and over US$ 290 Million, respectively In 2008, Qingdao city approved 640 foreign investment projects

Renub Research

Page 2 of 15

In 2009, the signed contract value of Tianjins city offshore outsourcing services amount was more than US$ 300 Million At the end of 2009, a total of 70 Fortune 500 companies invested in 111 projects in Hangzhou Beijing, Tianjin, Shanghai, Shenzhen, Guangzhou, Chongqing, Dalian, Chengdu, Xian, Jinan, Hefei, Nanchang, Nanjing etc. are some most popular cities for Outsourcing industry in China

Key Questions
What is the market share for each segment in BPO market during the year 2008 2014? How many investments have been conducted in China BPO industry? What are the main contribution factors for each city becoming the favoured service outsourcing city? What is the present status of service outsourcing sectors for each city?

Research Methodology
This report has been made by secondary research through visiting various Chinese government sites, Industries and Chinese local news papers websites and magazine. We have considered Finance and Account Outsourcing, Human Resource Outsourcing and Customer Service Outsourcing as the core business of China BPO industry in this report. For analyzing the key destinations city in china outsourcing industry, we are following all the 21 cites, approved by the Chinas State Council. In total we have studied 24 cities in the report.

Data Sources
Information and data in this report has been collected from various printable and nonprintable sources like Trade Journals, White papers, Online paid databases, News websites, Government Agencies, Magazines, Newspapers and Trade associations.

Renub Research

Page 3 of 15

About Us
Renub Research
is a leading Market Research and Information Analysis Company with

centers at Noida India and Roswell USA. We have long-term experience especially in international Business-to-Business Researches, Surveys, Business and Consulting. Throughout the years we have acquired expertise in most market sectors, including Information Technology (IT), Telecoms, Life Sciences, Medical & Pharmaceuticals, Financial Services (Banking, Insurance, Reinsurance, M&A, etc.), Energy, Chemicals, Automotive, Retail, FMCG, Consumer Goods, Logistics, Governmental, Social, and Others. Our core team is comprised of an experienced people holding graduate, post graduate and Ph.D. degrees in Finance, Marketing, Human Resource, Bio-Technology, Medicine, Information Technology, Environmental Science and many more. Our research help make the business decisions: on strategy, organization, operations, technology, mergers & acquisitions etc. We support many blue chip companies by providing them findings and perspectives across a wide range of markets. Our research reports offer a blend of information insight, analysis and forecasting that is essential in todays ultra-competitive markets.

For more information on us or any of our sample work you can mail us at info@renub.com

Renub Research

Page 4 of 15

Published By

Renub Research
A116B, Sector27 Noida 201301 Phone: +91-120-4219-822, 2545-750 (India) +1-678-3020-700 (USA) Fax : +91-120-4249-780 Email: info@renub.com www.renub.com

China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis Renub Research, 2011 Edition 1.0 All rights reserved. This publication is protected by copyright. No part of it may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic mechanical, photocopying, recording or otherwise without the prior written permission of the publishers

Renub Research

Page 5 of 15

Table of Contents
1. 2. Executive Summary China Business Process Outsourcing (BPO) Past, Present and Future Market 2.1 2.2 By Function - China BPO Market Share Finance and Accounting (F&A) Outsourcing Past, Present and Future Market Business Distribution of Financial Outsourcing

2.2.1 2.3

China Human Resource Outsourcing (HRO) Past, Present & Future Market Human Resource Outsourcing Regional Markets in China Future Outlook Human Resource Outsourcing

2.3.1 2.3.2 2.4 3.

Customer Service/Call Centre Outsourcing Past, Present & Future Market

Outsourcing Destination in China 3.1 Northern City of China Beijing Dalian Daqing Harbin Jinan Qingdao Tianjin

3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 3.1.7 3.2

Eastern China Cities Hangzhou Hefei Nanjing Nanchang Ningbo Shanghai Suzhou Wuxi

3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.2.7 3.2.8 3.3

Southern China Cities Fuzhou Guangzhou Shenzhen Xiamen Page 6 of 15

3.3.1 3.3.2 3.3.3 3.3.4

Renub Research

3.4

Middle West China Cities Chengdu Chongqing Changsha Wuhan Xian

3.4.1 3.4.2 3.4.3 3.4.4 3.4.5 4.

Venture Capital Investments in China BPO Industry 4.1 The General Financing Conditions in China BPO Field from 2005 to June 2008

5.

China Outsourcing Inhibitors 5.1 5.2 5.3 Lack of Talent Lack of Strong Brand Regulatory and Policy Support

Renub Research

Page 7 of 15

List of Figures:

Figure 2-1: China Business Process Outsourcing Market (Billion US$), 2008 2010 Figure 2-2: China Forecast for Business Process Outsourcing Market (Billion US$), 2011 2014 Figure 2-3: China BPO Market Share by Business Function (Percent), 2008 2010 Figure 2-4: China Forecast for BPO Market Share by Business Function (Percent), 2011 2014 Figure 2-5: Finance BPO Market Scale US & China (Million US$), 2008 Figure 2-6: US, China Proportion of Financial BPO Expenditure of Total Operation Cost (Percent), 2008 Figure 2-7: China Finance and Accounting Outsourcing Market (Million US$), 2006 2010 Figure 2-8: China Forecast for Finance and Accounting Outsourcing Market (Million US$), 2011 2014 Figure 2-9: China Human Resource Outsourcing Market (Million US$), 2008 2010 Figure 2-10: China Forecast for Human Resource Outsourcing Market (Million US$), 2011 2014 Figure 2-11: China Key Human Resource Outsourcing Regional Markets, 2008 Figure 2-12: China Customer Service / Call Centre Outsourcing Market (Million US$), 2008 2010 Figure 2-13: China Forecast for Customer Service / Call Centre Outsourcing Market (Million US$), 2011 2014 Figure 3-1: Beijing Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-2: Dalian Service Outsourcing Market Share ITO, BPO & KPO Industry (Percent), 2009 Figure 3-3: Daqing Service Outsourcing Market Share ITO, BPO & KPO Industry (Percent), 2009 Figure 3-4: Qingdao Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-5: Tianjin Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-6: Hangzhou Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-7: Hefei Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-8: Nanjing Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-9: Shanghai Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2008 Figure 3-10: Suzhou Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-11: Wuxi Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-12: Guangzhou Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-13: Shenzhen Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 3-14: Xiamen Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009 Figure 5-1: China Talent Challenges of Service Providers, 2008 Figure 5-2: China Percentage of Expenses Dedicated to Employees Training, Year 2006 & 2008

Renub Research

Page 8 of 15

List of Tables:
Table 3-1: Beijing Service Outsourcing Providers, 2009 Table 3-2: Dalian Service Outsourcing Providers, 2009 Table 3-3: Daqing Service Outsourcing Providers, 2009 Table 3-4: Harbin Service Outsourcing Providers, 2009 Table 3-5: Jinan Service Outsourcing Providers, 2009 Table 3-6: Qingdao Service Outsourcing Providers, 2009 Table 3-7: Tianjin Tianjin Service Outsourcing Providers, 2009 Table 3-8: Hangzhou Service Outsourcing Providers, 2009 Table 3-9: Hefei Service Outsourcing Providers, 2009 Table 3-10: Nanjing Service Outsourcing Providers, 2009 Table 3-11: Nanchang Service Outsourcing Providers, 2009 Table 3-12: Ningbo Ningbo Service Outsourcing Providers, 2009 Table 3-13: Shanghai Service Outsourcing Providers, 2009 Table 3-14: Suzhou Service Outsourcing Providers, 2009 Table 3-15: Wuxi Service Outsourcing Providers, 2009 Table 3-16: Fuzhou Fuzhou Service Outsourcing Providers, 2009 Table 3-17: China Guangzhou Service Outsourcing Providers, 2009 Table 3-18: Shenzhen Service Outsourcing Providers, 2009 Table 3-19: Xiamen Xiamen Service Outsourcing Providers, 2009 Table 3-20: Chengdu Service Outsourcing Providers, 2009 Table 3-21: Chongqing Service Outsourcing Providers, 2009 Table 3-22: Changsha Service Outsourcing Providers, 2009 Table 3-23: Wuhan Service Outsourcing Providers, 2009 Table 3-24: Xian Service Outsourcing Providers, 2009 Table 4-1: China Investments in BPO Industry, 2005 June 2008 Table 4-2: China General Financing Conditions in BPO Field (Million US$), 2005 June 2008

Renub Research

Page 9 of 15

Order Form
Scan and e-mail this page to info@renub.com, alternatively one can also write the Contact Information in an e-mail and mail it. Else you can also fax this form to +91-120-424-9780 Questions? Please call +91-120-421-9822 (India), +1-678-302-0700 (USA) or mail to info@renub.com

Format
Report Title: China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis

Single User (Email from Publisher) US$ 1,000

Hard Copy (Mail Delivery) US$ 1,100

CD Rom (Mail Delivery) US$ 1,100

Global Site License (Multiple User License) US$ 1,700

For ordering this report: Three easy ways to place your order:
1) Order online by Credit Card (Visa, MasterCard, etc.): http://renub.com/reports/showdetails.aspx?id=44 2) Order by Wire Transfer: http://renub.com/reports/wiretransfer.aspx?id=44&pid=1154 To pay by Wire Transfer, please, fill in your contact details in the form below:

Renub Research

Page 10 of 15

Bank Details
Account Name: Renub Research A/C No.: 109102000023296 Name of Bank: IDBI Bank Ltd. Swift Code: IBKLINBB010 Bank Address: 4th Floor Indian Red Cross Building 1 Red Cross Road Opposite Parliament Street New Delhi 110001 India

Contact Information
First Name: Email: Job Title: Company: Address: City: Postal/Zip Code: Country: Phone: Mobile: Fax: Report Format: Your message: Last Name:

Renub Research

Page 11 of 15

3) Order by Check Please post the check accompanied by this form, to: Company Address: Renub Research A -116B Sector -27 Noida - 201301 Uttar Pradesh India Phone: +91-120-421-9822, 424-9780

For free Sample copy report or to view any of our sample work please contact us at info@renub.com or call +91-120-421-9822 (India), +1-678-302-0700 (USA)

Follow Us
Facebook: http://www.facebook.com/pages/Renub-Research/233380966701090 LinkedIn: http://www.linkedin.com/company/renub-research Twitter: http://twitter.com/RenubResearch

Renub Research

Page 12 of 15

Related Reports
Worldwide Tablet PC Present and Future Market Scope (2010 2015) and its Impact on Various Sectors E-Reader Market & Future Forecast Worldwide 2010 2014 3D TV Market and Future Forecast Worldwide (2010 - 2014) Web 2.0 (Social Networking, Professional Networking, Microblogging, Blogging, Online Dating) Market Worldwide & Future Forecast Cloud Computing SaaS, PaaS, IaaS Market, Mobile Cloud Computing, M&A, Investments, and Future Forecast, Worldwide China Online & Mobile Phone Internet Market - Online (Game, Music, Video, Shopping, Travel Booking, Payment, Search Engine, Instant Messaging & IPTV)

Renub Research

Page 13 of 15

Our Partial List of Clients

Redbus Becton Dickinson Pfizer Intercell Sanofi Pasteur Stanford Burgess Pequot Capital DMI Transgene S.A. ixia communications Toyota Tsusho Amercia Inc. National Health Research Institutes Abbott Diabetes Care Corning Incorporated - Life Sciences L.E.K. Consulting GmbH Syntiron MediVas LLC Credit Suisse Dune Medical QIAGEN Inje University Mapp Biopharmaceutical Institute for Information Industry NorDiag ASA Renub Research Rep e Inv Medicas SA de Innogenetics Page 14 of 15

Bain WAKE Technology Services, Inc. PSS World Medical Relypsa C&K components Konkuk University Resonetics Samsung SEKISUI MEDICAL CO. LTD. Plentyoffish Media INC Arthur D Little Gmbh Morgan Stanley Takeda Pharmaceutical Corporation Hokkai School of Commerce Ministry of Manpower Singapore GenOmind, LLC. Goldman Sachs & Co NTT Advanced Technology Tokyo Womens Medical University The Chemo-Sero-Therapeutic Research Trade Council of Iceland Jpmorgan, Ets Trading GE Healthcare IT ixia communications

Disclaimer
This research report is published by Renub Research. All rights reserved. Reproduction or redistribution of this research report in any form for any business purpose is expressly prohibited without written permission of www.renub.com and any payments of a specified fee. Requests to republish any material may be sent to us at info@renub.com. Most of the information available in this report is within the public domain. The submitting authors or other copyright holders retain rights for reproduction or redistribution. All persons reproducing or redistributing this information are expected to adhere to the terms and constraints invoked by the copyright holder. Such protected material, however, may be used under the terms of "fair use as defined in the copyright laws, which generally permit use for non-commercial educational purposes such as teaching, research, criticism, and news reporting. With respect to documents available, neither the company nor any of its employees makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

Renub Research

Page 15 of 15