Sharon F. Sims 14213 Burning Bush Lane * Silver Spring, MD 20906 Mobile: 202-329-9906 * ss116647c@westpost.

net Qualification Summary: Self-directed hospitality and customer service professional with over 20 years o f experience. Core abilities in client relations, sales, customer service, even t and meeting planning. ____________________________________________________________________ PROFESSIONAL EXPERIENCE: The Cheesecake Factory, North Bethesda, MD * 2010-Current Server/Shift Leader/Gift Card Sales Associate Maintaining knowledge of all food and beverage ingredients including dietary and allergy restrictions. Counting and securing bank daily. Processing all paymen t types and vouchers. Providing oversight of customer conflict resolution proce ss. Preparing closing accountability reports. Managing server/food run staff o f 16-20 people during weekend dinner shifts. Ensuring all opening and closing duties are completed. Managing a team of 3-4 food run staff and allocating fina l tip outs. Providing additional oversight of food handling and preparation thr oughout the shift. Setting up and breaking down dining room, beverage and soup station. Executing and supporting all facets of the holiday gift card business.

Oudens Knoop Knoop & Sachs Architects, AIA, Chevy Chase, MD * 2007-2009 Executive Administrative Assistant Performed all pertinent administrative, clerical and secretarial duties for the CEO/President, Vice President, Controller, and all the architects of the firm. Maintained calendars/meetings schedules, travel plans and expense reports. Comp leted various special projects and requests. Worked both independently and on group projects. Prioritized assignments effectively while building rapport with clients. Department of Homeland Security/FEMA, Hyattsville, MD * 2004-2007 Human Service Specialist/Caseworker Coordinated and planned the efforts of government agencies and non profit organi zations with a role in disaster response. Conducted telephone interviews with disaster victims. Assisted applicants by telephone and in person. Determined app licant needs, provided instructions and referrals to appropriate disaster progra ms, community resources, and other Federal agencies. Provided information and e xplanations of housing assistance, other needs assistance grants and other pro grams to applicants. Conducted verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants. Processed applicant cases, re-certifications, audits, recoups and lodging reimbu rsement. Darcars Automotive, Bladensburg, MD * 2003-2004 Customer Service/Human Resources Representative Responded large volume of phone calls and providing assistance to all managers a nd sales staff. Maintained monthly invoices, and prepared mail new group packet s for newly enrolled clients. Prepared various reports, forms, and memos for se rvice and manager departments. Drafted correspondence and scheduled all appoint

ments. Organized and maintained paper and electronic files. Grand Hyatt Hotel, Washington, DC * 1997- 2001 Restaurant Supervisor Supervised and assisted in all hotel restaurant operations. Managed customer re lations and addressing issues relating to all hotel staff and guests. Assisted all Food Service Managers with meeting and planning banquet functions for the ho tel. Followed up on any outstanding requests or problems from the previous day. Compiled and reviewed daily logs. Completed cashier closing reports in the com puter system. Counted and secured bank daily; processed all payment types an d vouchers. Hogate's Seafood Restaurant, Washington, DC 1995-1997 Server Manager Supervised and prepared ongoing scheduling for over 90 employees. Maintained wr itten and oral correspondence with all levels of management, clients, buyers, an d staff. Organized inventory and ordered food supplies/equipment. Maintained r estaurants filing, monthly invoices. Interviewed and trained new staff members. SOFTWARE SKILLS Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS A ccess, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Front Page, NEMIS.