MARISSA N. LEON 923 Starr View Drive | Windsor, CA 95492 | (707) 837-5468 | (707) 921-6171 | ml1 1643fc@westpost.

net Customer Service | General Accounting | Executive Support | Scheduling | Propert y Management | Client Relations Account Management | Financial Counseling | Issue Resolution | Loan Processing | Operational Management Contract Negotiation | Calendar Management | Filing Systems | Travel Arrangement s | Employee Payroll

- QUALIFICATIONS SUMMARY -

Bilingual (fluent in Spanish) professional with many years of experience & prove n success in office administration, property management, customer service, human resources, and loan/mortgage management. Dedicated to 100% customer satisfactio n; committed to going above and beyond to far exceed customer expectations. Exce ls at directing daily administrative operations and managing multiple tasks simu ltaneously. Extensive experience in HR support including strong knowledge of bot h the new hire and the termination process. Experience directing daily property operations, maintenance, and administrative functions in order to maintain a smo oth running community.

- CORE COMPETENCIES -

- Friendly and positive team player who enjoys working in a collaborative, teamoriented atmosphere - Computer savvy and proficient in Microsoft Outlook, Word, and Excel; and Quick Books accounting software - Consummate professional who maintains the utmost personal integrity and employ er/customer confidentiality - Excellent communication (both oral and written) and interpersonal skills to ea sily establish rapport with others - Strategic thinker who excels at implementing creative solutions to solve probl ems and streamline processes - Detail-oriented and places a premium on organization, efficiency, quality, acc uracy, and resourcefulness

- PROFESSIONAL EXPERIENCE -

PROPERTY MANAGER, Madison Stone Property Management, Rohnert Park, CA 5/08 - pre sent Hold direct accountability for listing, showing, and managing a large portfolio of 110 properties. Liaise between owners, tenants, and vendors; quickly interven e to resolve conflicts between tenants and landlords. Oversee administrative ope

rations for the office (i.e., answer and direct incoming calls; sort and distrib ute mail; create filing systems to organize and maintain confidential property f iles). Utilize QuickBooks to process all accounts payable/receivable transaction s. Create and distribute monthly profit and loss statements to owners and tenant s. - Coordinate property maintenance and repair including property remodeling (all while staying within budget) - Received numerous "thank you" letters from satisfied owners and tenants for pr oviding first-rate service GUEST SERVICES HOST, River Rock Casino, Geyserville, CA 8/08 - 9/09 Assessed customer needs and provided all casino club card members and guests wit h personalized customer service. Set-up new club card accounts. Educated casino guests on upcoming special events and programming. SENIOR LOAN OFFICER, Wells Fargo Home Mortgage and Cal-Bay Mortgage, Santa Rosa, CA 9/01 - 7/08 Analyzed needs and provided individualized financial counseling to clients. Eval uated financial information and pre-qualified clients for mortgage loans. Educat ed customers about the various mortgage loan program options. Opened escrows and ordered appraisals. Reviewed documents with clients and title companies prior t o signing. - Created customized financial plans to help troubled clients fix their credit r eports and correct credit errors STATE FARM INSURANCE COMPANIES, Rohnert Park, CA 5/98 - 4/04 SENIOR FINANCE ASSISTANT 7/03 - 4/04 Provided comprehensive financial and accounting support. Reconciled auto and fir e accounts monthly. Routinely audited accounts for accuracy and quickly correcte d discrepancies. Encoded payments & entered employee payroll. HEAD DEPARTMENT SECRETARY 4/00 - 7/03 Supervised a team of support personnel tasked with providing assistance to a sma ll department of 58 employees. Delegated daily tasks and coordinated office work flow. Maintained confidential personnel files (i.e., new hires, retirees, and te rminations). Managed busy & complex schedules for management staff. Coordinated travel logistics and scheduled intra-departmental meetings. Controlled office in ventory and ordered supplies when necessary. - Partnered with HR and corporate staff to organize retirement, medical leaves ( FMLA), and payroll balances HUMAN RESOURCES RECORDS ASSISTANT 5/98 - 3/00 Provided comprehensive HR assistance on the employment side of human resources. Facilitated the employee on-boarding process by conducting background checks, pr eparing and distributing offer letters, and processing new-hire documentation. P repared and processed termination paperwork (for both voluntary and involuntary

terminations). Calculated final paychecks for terminations, retirements, and lon g/short term medical leaves. AMERICAN EXPRESS FINANCIAL ADVISORS, Minneapolis, MN 7/87 - 4/97 SENIOR CUSTOMER SERVICE REPRESENTATIVE 4/95 - 4/97 Provided interpretation and translation services for Spanish-speaking American E xpress cardholders. Handled a large volume of customer calls per day (approximat ely 225 calls per day). Provided outstanding customer service to all levels of e mployees and customers including both internal and external employees from front line to top executives. Quickly answered cardholder transaction questions about their annuities savings and investments. Nominated for the "World Class Award" and received a monetary bonus ($1,400) for outstanding performance EDUCATIONAL ASSISTANT 6/92 - 4/95 Coordinated company training courses and partnered in directing operations in th e Out-Placement Career Center. - Developed and established an in-house training tracking system that increased efficiency and productivity by providing easily accessible and accurate enrollme nt dates for all instructors and managers - Implemented electronic expense report summaries that significantly reduced cal culation times HUMAN RESOURCES EXECUTIVE SECRETARY AND MARKETING EXECUTIVE SECRETARY 7/87 - 6/ 92 Provided executive-level clerical support for the Human Resources VP as well as the entire human resources staff. Also provided executive-level support to the M arketing VP, two marketing directors, and five managers. Coordinated travel logi stics and created travel itineraries. Scheduled meetings and authored meeting mi nutes. Provided comprehensive calendar/schedule management to coordinate workflo w and ensure all deadlines were met.

- EDUCATION AND TRAINING -

Completed the Secretarial Science Program - Julie Nation College, Santa Rosa, CA Time Management Certification - Franklin Institute, Salt Lake City, UT Training-The-Trainer Certification - American Management Association, Washington , D.C. Professional Development Training in Microsoft Outlook, Word, and Excel - Americ an Express