LILLIAN PHILLIPS 5127 CHALET LANE a DALLAS, TX 75232 PHONE: 214-374-2672 a CELL: 214-893-6145 a lp11f9934@westpost.

net Dynamic executive level program professional with expertise in global strategic leadership development, organizational development (OD), human resources managem ent, project management, learning & development & training. Areas of expertise include: Executive coaching, individual and group effectiven ess, leadership assessment and development, change management, training, OD need s analysis and program/project management. Results-driven achiever who leverages market insight to maximize revenue, profit and competitive advantage. Created/executed strategic programs that deployed Human Capital and Financials t o develop the talent of 1000+ global employees using blended learning initiative s to help achieve abest in classa & increase market share Led projects that identified high potential employees for leadership roles that boosted sales $11+ million (6%). Designed/Implemented HR Competency Models: Strategic Partnerships, Leadership R oles, and Change Agent & Technical Experts that implemented organizational compe tencies for improvement of Employee Satisfaction by 50%. Professional History ELP CONSULTING - Dallas, TX September 2002 a" 2007 & 2009 - present Independent Consultant Provide HR consulting, learning & development and facilitation skills in support of key OD change management projects supporting various small businesses, gover nment customers, and Fortune 500 corporations. Collaborate with all key stakehol ders to maintain continuous alignment of program scope with strategic business o bjectives and make recommendations to modify the program to enhance effectivenes s toward the business result or strategic intent. Present periodic dashboard re ports on the current program, future opportunities and client issues that improv es the integrated learning infrastructure that supports learning, talent managem ent and organizational effectiveness. Recent project partners includes: Capita l One, Grace Presbyterian Village and Home Loans Mortgage Selected Consulting Accomplishments a Developed management and leadership skills through individual coaching of seni or level professionals resulting in greater self-awareness and better social ski lls, as well, as inter and intra team skills to increase company objectives. a Designed and delivered aTransformation: Leadership Team & Culture Developmenta , a multi-focused approach to help a M&A change management effort to align new t eams to Capital Oneas Visible Leadership initiatives. a Developed the communication plan to roll-out the new web-based annual performa nce system. Counseled and coached senior leaders, supervisors and focus groups on how to develop the shared vision, how to mobilize commitment and how to imple ment an effective change management initiative. The system was rolled on succes sfully within budget and on time. a Developed strategies and project plans for a large change management initiativ e for 5 Health Care Facilities. Designed and implemented leadership development competency models for talent management, succession planning, 360 degree assess ments, supervisor training, diversity training, effective presentations and orga nization effectiveness. Created self-paced web-based training modules to develo p beginning to advanced leadership skills. NORTEL NETWORKS a" Richardson, Tx 2007-2009 Global telecommunications' company with annual sales exceeding $4 billion. Senior Global Effectiveness Manager (Learning & Development) Dedicated executive resource with responsibilities for accelerating efficiency a nd effectiveness of 25 global executives and 1000+ highly skilled marketing/sale

s professionals utilizing blended learning methods to achieve abest in classa go als. Program/Project leader managing the design/facilitation of a global ahigh potentiala leadership internship program for 15 advanced degreed experienced pro fessionals. Managed a $1.1K global budget for program/people development to mee t and exceed financial targets. Managed internal & external resources to achiev e business goals: interfacing with universities, vendors, thought leaders, subje ct matter experts and social networking technologies. Developed key initiatives that helped improve overall performance at all levels: organization, processes & job/performer to accelerate customer satisfaction improvements and drive behav ior and decision making. Selected Highlights and Accomplishments a Formulated all phases of the strategic plan for the development and implementa tion of a learning organization for continuous professional development of a glo bal marketing/sales organization (mission/vision, SWOT, organization objectives/ plans). a Successfully designed and deployed a acorporate universitya program to provide professional education: leadership skills, technical skills, business acumen, p resentation skills, value propositions, competitive strategies, customer insight s tools, marketing segmentation/targeting, brand positioning, change management, project management, negotiation, social networking, diversity and corporate soc ial responsibility. a Organized and executed global seminars/training in Canada, UK, Asia, North Ame rica using blended learning methodologies focusing on aTransformation: Leadershi p Team & Culture Developmenta to align to business goals. a Responsible/accountable for the coordinated management of multiple related pro jects directed toward strategic business & organizational objectives that contri buted to capital improvement. LILLIAN PHILLIPS PAGE 2

NORTEL NETWORKS a" Contad a" Richardson, TX a Defined and aligned strategies to promote training and development for marketi ng/sales professionals, resulting in achieving 2008 learning investment goal of $1,100 per marketing employee, five times higher compared to 2007 goals. a Facilitator/Program leader supporting executives in improving the Employee & C ustomer Satisfaction scores by 65% improvement by leveraging a 500K investment i ncrease in training and development targeting skills gaps in technical knowledge , communication and business acumen. a Built credibility, established rapport, and maintained communication with stak eholders at multiple levels for a Six Sigma Sales & Marketing Learning and Devel opment Council. a Chaired global cross-functional committees collaborating w/key stakeholders to achieve financial, operational and assigned metrics goals to help influence org anizational financial profitability by monitoring monthly/quarterly forecasts vs . budgets. a Boosted ROI by 25% by establishing a virtual metrics team to track and measure HRD programs using OD intervention theories to meet the current targets and the challenges of the future. a Designed and implemented e-Learning Training Portal that featured executive bi os, blogs, customized personalized career planning infrastructure and recommende d development curriculum for succession planning. a Designed curriculum using ADDIE instructional design and 70/20/10 methodologie s. a Successfully screened, recruited and selected ahigh potentiala MBA graduates f or a two year leadership rotation program. a Program leader facilitating all activities to establish the ahigh potentiala N ew Graduate Leadership Program (established executive advisory council, establis hed relationships with universities, determined specific rotations, designed dev

elopment/training curriculum, budget, and mentors/buddies relationships, counsel ed, coached & evaluated the metrics. a Built a high-performance learning culture that embraced social networking tech nologies that positioned the company for future growth and development (i.e. soc ial networking, social media). PREVIOUS PROFESSIONAL EXPERIENCE ELB Consulting (2002 a" 2007) TXU Energy (2001 a" 2002) Nortel Networks (1997 a" 2001) Bottomline Consulting & HR Training (1993 a" 2000) ARCO Exploration & Production Technology (1977 a" 1993) EDUCATION BA, Business Administration, Dallas Baptist University MM/Human Resources Management, University of Phoenix a MBA, University of Phoeni x Certification: Organization Development (OD), Institute of Organization Developm ent, Coral Spring, FL Certificate: The SHRM Learning System, University of Dallas, Dallas, Texas Certification: Professional Human Resources (PHR) (Candidate 2011) Professional Affiliations Society of Human Resources Management (SHRM), Organizational Development Network , Dallas Human Resources, American Society of Training and Development (ASTD), P roject Management Institute (PMI), American Management Association Awards & Recognition Leadership Award of Excellence - (2008) President Award for Sales Excellences S upport (2002) Distinguished Award of Recognition a" (2008) President Award for Team Excellence (2000) Diversity Leadership Awards (3) a" (2002) TECHNICAL KNOWLEDGE Microsoft (Word, Excel, PowerPoint, Access, Project, Visio, Publisher), TEDS, Fr amemaker, Captivate, Author It, Articulate, SmartMail, Adobe Printshop, Corel Dr aw, Quark Express, InDesign, Adoboe Photoshop, JAVA, HTML, SAS, SQL (various), S AP, Lotus Notes, People Soft, HRSmart, Acrobat, Direct Meetings, Meeting View & Outlook, Creative Suite, Articulate, Six Sigma.