CHRISTINE CHISOLM-TAYLOR OBJECTIVE To obtain a responsible and challenging position with a reputable company where my education and work

experience will have valuable input and room for growth. EXPERIENCE 2008-Present Fidelis Care New York Queens, NY Enrollment Associate Responsible for meeting and exceeding a daily goal of 26 applications . Responsible for determining eligibility of potential members once submitted by the Marketing dept. . Meeting a monthly quality rate of a minimum 91% . Creating and updating files using the Facets system . Ensured that the correct membership protocol had been followed for FHP, MED, a nd CHP products. . Assisted in our state Child Health Plus audit. . Responsible for data entry of member information into appropriate . Database within established production and quality standards . Assisting Medicare department with workload to ensure applications be reviewed in a timely manner. 2004-2007 Touchtone Health Partnership New York, NY Medicare Enrollment Supervisor . Maintained and supervised a group of individual employees to ensure that daily , weekly, and monthly deadlines were met as well as all product requirements . Responsible for preparing status reports . Prepared reconciliation of current and potential members . Monitored regulatory activities, department P&P's and compliance protocol . Conducted staff meetings and trainings for a groups of 10 or more . Worked with other business units as needed to identify issues, make recommenda tions and implement new work processes. 1994-2004 HIP-Health Plan of New York New York, NY CHP Coordinator-Enrollment Billing Department . Researched statistics for production of monthly reports . Submitted reports to NYS Department Of Health and HIP Corporate Management . Reviewed and determined potential members eligibility . Assisted with application questions or concerns from members, potential member s and fellow staff . Updated and maintained departmental database (R-BASE,QCARE, EXCEL) . Ensured all CHP products be canceled or processed according to the contracted time period. Customer Service Advocate-Customer Service Department * Responded to various Telephone inquiries * Effectively followed up on inquiries through intervention and or investigation with other entities including department medical center to find resolutions to various issues * Prepared written responses such as standard letters and confirmations . * Preformed various related duties assigned

EDUCATION 1994-1994 America Works of New York 1982-1984 John Bowne High School , NY

Bronx, NY Queens

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