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MAYANK KUMAR
100/A Sushant lok 2,Huda,Sector 55,Gurugram
+918269418627 + mayankkumar2626@gmail.com
OBJECTIVE
+ Seeking an opportunity to work for your esteemed company where I could
effectively apply my skills and knowledge to work Productively and
Positively.
‘WORK EXPERIENCE
Industrial Trainee ast March 2021 to 1st May 2021
The Leela Palace Chennai
+ Thave Done my Industrial exposure in different departments like Front
office, F&B services, Guest relations, Guest services etc.
+ Also worked for IPL TEAM (RCB)
Guest Service Officer st June 2022 to 7th September 2023
Grand Hyatt Gurgaon
* I worked in front office department which includes Front desk,Guest
services,Guest relations and i learnt a lot from it.
* Mainly i worked in Guest Services Centre where i have done different tasks
as follows:-
~ Handling External as well as Internal Guests calls.
-Interaction with Checked out Guests over call for feedback regarding their
stay in Hotel.
Reverting All the guest queries about Hotel.
-Making Complain and Incident logs.
-Maintaining Proper records and updation of Guest's likes/Dislikes in
Opera.
* -Selling of Membership programs to Guests.
REFRENCES
+ Shobhit Sharma(Duty Manager;Grand Hyatt Gurgaon)
* Contact no: 9899550021
+ Shivam Rajput(Asst. Manager HR;Grand Hyatt Gurgaon)
* Contact no: 9560768673 EDUCATION
B.sc in Hospitality and Hotel Administrations June 2019 to May 2022
IHM CHENNAI
OTHER ACTIVITIES
* Tenjoy traveling and listening to music
SKILLS
-Disciplined and Team oriented -Goal oriented and Hard Working -Willingness
to learn and Diligent -Good Communication skills -Situation Handling skills
ACHIEVEMENT
Awarded many times with Hyatt star for performing good in operations.
DECLERATION
Thereby Declare that the above mentioned information is correct to the best of
my knowledge and i will be responsible for the correctness of the above
mentioned particulars.
