GAJENDRA SAHU (302) 559-3450

gajendras05@gmail.com
https://www.linkedin.com/in/gajendrasahu

Senior Technical Program Manager

A seasoned technology leader with a proven track record in IT delivery and execution in professional services engagements and IT departmental roles
in both large corporations and startups. 20 years of solid, hands-on and progressive experience in software and application development, technical
leadership, delivery leadership, and a track record of making IT happen. Possesses strategic and tactical leadership skills, blending technical expertise
with business acumen. Proven ability to lead cross-functional teams and drive organizational success through effective churn management, process
streamlining, and problem resolution. A big-picture thinker who takes a business-first approach to technology strategy, leveraging technology as an
enabler to transform business processes and create competitive advantage.

SKILLS & STRENGTHS

Project Management: Agile methodologies (Scrum, Kanban, SAFe), Jira, MS Project,
Cloud Platforms: AWS, Azure, GCP
DevOps: CI/CD pipelines, Jenkins, Git, Docker, Kubernetes
Programming Languages: Python, J2EE, Dotnet, SQL, Oracle
Data Analytics: SQL, Tableau, Power BI, Snowflake, ETL
System Architecture: Microservices, SOA, RESTful APIs
Collaboration Tools: Confluence, UX/UT, ServiceNow, DocuSign, Slack, Teams

PROFESSIONAL EXPERIENCE
SENIOR AGILE PROGRAM/PORTFOLIO MANAGER | CONDUENT BY GMEET INC DELAWARE OCT 20 – JUL 24
 Successfully delivered the EDI portfolio on time and within budget and ensured business outcomes are achieved and risks mitigated.
 Implemented EDI Transaction Processing Services for US States – MO, Hawaii, North Carolina, Texas, North Dakota, Alaska & Florida.
 Managed a team of 80+ engineers, and coordinated efforts across development, QA, and operations to deliver high-impact projects.
 Spearheaded App migration to AWS resulting in a 30% reduction in operational costs and a 50% increase in system reliability.
 Provide the roadmap, strategic insights, and leadership on AI solutions' long-term impacts, risks, and ethical considerations.
 Drive cross-team collaboration in the ART and resolve departmental impediments, planning, collaboration, and coordination issues.
 Architected a scalable data pipeline using Snowflake and AWS, enabling real-time analytics and increasing data throughput by 50%
for business-critical applications.
 Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
 Implemented Salesforce automation for repetitive tasks, saved 30 hours of manual work per week by increasing team productivity.
 Achieved significant improvements in AGILE program delivery metrics. 35% increase in on-time delivered 22% reduction in cycle time.
 Implement an Advanced Health Care program to visualize and manage upstream/downstream dependencies by Scrum of Scrum.
 Implemented Conduent’s Medicare AI Model Development using ML Frameworks and integrated with Generative AI Models
 Managed PI Planning, RAID log of all Health Care Apps and shared Smartsheet monthly report to CMMI team and other stakeholders.

DIRECTOR OF PROGRAM MANAGER/SR PROGRAM MANAGER | JPMC, AMERIHEALTH, IBC BY COGNIZANT INC DE NOV 18 – SEPT 20
Accountable for delivering a $20 MM technology portfolio that includes Planning and directing across multiple business lines: Co-Brand,
Retail, Finance, and Operations, managed a team of 75 including 30 + Project Managers/QA Engineers.
• Led a multi-year roadmap, balancing short- and long--term goals and investments to scale globally and support EDI Services.
• Led a cloud migration of 110+ applications on-premises to AWS, optimizing performance and reducing infrastructure costs by 25%.
• Played a pivotal role in building an information security gatekeeping system that reduced unauthorized access incidents by 40%.
• Worked with JPMC partners for the common payment service solution, payment gateway, and payment integrations for Payers.
• Led a cross-functional team to implement a Snowflake-based data warehouse solution, reducing data processing time by 60% and
improving reporting accuracy by 30%. Orchestrate complex ETL/ELT processes using Snowflake's serverless compute model
• Led cross-functional team to implement a custom ServiceNow ITSM solution, reducing incident resolution time by 35% and increasing
• Established strategic partnerships with 2 major clients, contributing to 50% revenue growth in Q2 2020
• Trained 10+ new hires on Agile & Scrum methodologies, improving project completion rate by 30%.
• As an Engagement Manager deliver AWS cloud products and services that help customers to expand their business objectives.
• Led continuous improvement to streamline processes, enhance collaboration, and implement DevOps strategies.

SENIOR AGILE TECHNICAL PROGRAM MANAGER | VANGUARD, MALVERN, PA BY GMEET INC MAR 18 -- NOV 18
Portfolio Manager in charge of developing the financial business cases for all major digital programs $5 million. Define project status
through regular updates via dashboards, and direct communication to the Technology VP/Director and impacted leaders.
 Proactively manage changes in the project, identify risks, provide alternative solutions, and communicate timeline & budget impacts
 Migrate the 3 Apps in AWS Cloud also migrate the existing apps from Oracle to AWS ORACLE/MYSQL Database.
 Collaborate with cross-functional teams to design and deploy real-time data streaming solutions utilizing Snowflake Streams and
Tasks. Implement Cloud Governance disciplines (Identity & Deployment Acceleration).
 Oversee, own, and drive the successful delivery of projects about ML Services and an internal annotation tool.
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PROGRAM DELIVERY MANAGER | CREDIT SUISSE, NY BY ALPHA INC MAR 17 -- APR 18
Accountable for delivering the Credit Suisse Stock Trading app in GCP. The program budget was $12.5 M, ensuring organizational
requirements aligned with a spending plan, approving funding allocations, and benefit tracking with performance indicators.
 Managed multiple programs and customer business (Sales) teams to drive operational success and manage dependencies/risks.
 Led cross-organizational technical program management of Cloud infrastructure & DevOps projects. Using CI/CD concepts to focus on
software-defined life cycles, highlighting tools that emphasize automation, ultimately adding to an agile development environment.
 Integrate payment gateway with PayPal and a card network (Visa, MasterCard, American Express) to support payment methods.
 Conducted regular system audits to ensure Salesforce compliance, mitigating potential risks and avoiding potential penalties.
 Successfully implemented Stock processing apps using Agile principles, DevSecOps, Continuous Integration, and Continuous Delivery.
 Interface Trading apps to Exchanges like Nasdaq, NYSE, etc. to scale a strategy across many markets and asset classes.

PAYMENT TECHNICAL PRODUCT MANAGER | BANK OF AMERICA NEWARK, DE BY MATLEN SILVER APR 16 -- MAR 17
Lead the design of a transformed Payment ecosystem from a technology, process, integration, and data design perspective.
 Created a Plan for the payment gateway project, prioritized the scope of work and monitored its execution, coordinated the project
team, reported the progress to the stakeholders driving the adoption of these standards across the enterprise with a program
 Developing and implementing an organizational data strategy aligning with business processes.
 Customized Salesforce to streamline sales processes, resulting in reduced manual effort and improved data accuracy

AGILE PROGRAM/PRODUCT MANAGER (AGILE) | M&T BANK, WILMINGTON, DE, BY TALENT BURST JAN 15 -- FEB 16
Implemented the approximately 1.8 million digital Online "Cash Processing" program delivery with broad responsibilities of such as
maintaining budget providing exceptional team leadership; infrastructure and project processes; status reporting and SDLC compliance.
 Participated in the Capital Management Committee and managed all communication for status and resolved issues in the project.
 Establish project and program metrics and policies to ensure the integrity of Data; develop a roadmap; accountable for achieving
business objectives and results; Led proof of concepts as Big Data technology evolves and Java with frameworks, Scrum Agile, and
Microservices. Managed scalable Hadoop virtual and physical cluster environments and created the Hadoop Snapshots requirement.

AGILE PRODUCT MANAGER/DELIVERY MANAGER | KOHLS, SAN FRANSISCO, CA, USA BY SKAVA JAN 14 -- DEC 14
Played a key role in managing & delivering web secure checkout and product management projects as part of Kohl’s $25 M initiatives. APP
products are featured in customer care, billing, greetings, offers, and loyalty programs in IOS in AWS CI/CD, Java/J2EE web and Apps.
• Managed Kohl’s Web initiative to streamline the e-commerce experience from product inception till order fulfillment.

TECHNICAL PROGRAM MANAGER | STATE OF DELAWARE, DELAWARE, USA BY GMEET INC DEC 13 -- SEP 14
 Manages the Department of Health and Social Services (DHSS) Judicial Family Court Division of Child Support Services digital projects
(team of 15-18 resources) in a Data Warehouse environment using Data Integration tools such as Informatica and data Stage.
 Participated in design and management team with proficiency in the latest .Net technology including Microsoft DOT Net Framework,
ASP.Net, C#, WCF, AJAX, JavaScript, JSON, XML, SQL server, MS BI, etc. for the Court applications.
 Overseeing project & resource planning and the implementation of multiple applications. Manage Scrum-related activities, including
sprint planning, daily scrum meetings, sprint retrospectives, and client demos. Ensure all scrum activities are tracked,
 Determine project scope, budget, contingency plan, timeframe, and expectations and incorporate responsibilities, goals, and
organizational objectives into cohesive project plans to best document milestones and monitor overall progress toward deadlines.

PROJECT MANAGER | BARCLAYCARD (BFS) US, WILMINGTON, DE, USA BY GMEET INC NOV 11 -- DEC 13
Managed the development of several applications like Credit Card Fraudulent analytic applications, Fraud Management Projects, Wealth
Management, Credit Card Conversions, Credit Risk Applications- Skip a Pay Cycle Program Launch Management for Best Western pre-
launch and UBS De-Conversion, Wyndham Rewards Card, Credit Card customer care &billing and several Campaign.
 Led the end-to-end delivery of Salesforce.com projects which involved planning, assessment, designing, developing, integrating,
testing, and deploying a Salesforce.com for Service Cloud and Sales Cloud
 Protected credit accounts from being used for fraudulent purchases thus minimizing product loss and black-market sales.

TECHNICAL PROJECT MANAGER/TECHNICAL ARCHITECT/LEAD JPMORGAN CHASE (BFS), NEWARK DELAWARE MAY 01 – OCT 11
Responsible for end-to-end functional delivery for several digital applications like My Profile, Employee Self Service System, Manager
Connection, BestBuy Apps, My Health Care (JPMC employee Health care), Mortgage Acquisitions Applications
 Created budgets and project plans, Work Breakdown Structures, executed resource allocation and risk analysis, and developed
functional and technical specifications and business requirements for multi-year, multimillion-dollar projects.
 Accountable for delivering BestBuy REWARDS programs as part of their e-commerce strategy.
 Managed purchasing, accounting, inventory control, operational, logistical, construction support, and legal coordination for all
Technical Department-related activities for Best Buy through Employee Self Service Application.
OTHERS APR 97 – APR 01
Started as SW Engineer and transitioned to Technical Project Manager in various technology & Financial companies,

EDUCATION
 Master of Computer Science, National Institute of Technology (NIT), India
CERTIFICATIONS: SAFe 4.0 Agilist, Project Management Professional, Product Owner, Scrum Master, Microsoft Certification, Sun Java
TRAINING: SAFe 4.0, Togaf 9.1 Training, Six Sigma Training/Spring Training /Vignette Training.
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