Đề 3: This is part of the letter you received from the manager of the local bus service (Mr.
Watson)
“Thank you for choosing the Hanoi Bus. Please help us by taking a few minutes to tell us about the
service that you have received so far. Are you satisfied with our bus service? Is there anything you
want to change? “Give your feedback on the bus service?
Dear [Link],
My full name is Luna Howard. I am a student at Academy of Policy and Development. I am writing this
email to answer some questions of your last letter.
Taking the bus is very cheap, so it allows me to save more money. Besides, taking the bus is a very
effective way to reduce traffic congestion during rush hours. Therefore, big cities will become cleaner
and more beautiful. Addtionally, taking the bus also contributes to reducing global climate warming,
combats climate change that is increasingly having a serious impact on human life, and helps protect the
common ecosystem. However, the service quality is relatively low, unstable, and inconvenient, so many
people still wonder whether they should use the bus or not.
I really hope the information I mentioned above will be useful to you. I am looking forward to hearing
from you.
Thank you so much,
Luna Howard
