Every great institution is the lengthened shadow of a few men. -RW Emerson MARUTI CENTER FOR EXCELLENCE amt uyamenmaa Lear Ean Ret \@ACE | Introducing all = + Name + Describe yourself in 3 words max * Your organization Please be respectful to others and do not use your mobile phone in the training room (No texting, mailing or surfing please). Learn Earn Return 2* uy weg wes) ied 1a81e9 in0A u! peaye arcu! oy MOH « -ajdoad ssauppe 0} Moy Uo Suipuersiapun jeo1g2esd UIeD “siapeay pue siaBeuew se suoneziue8io annadwios adeuew oy MOH ssapea] pue siaBeuew se ssaoans analyoe 02 she “sanbiuysay diysiapea| pue quawia8euew Aay Jo saonaeud pue sajdjautid ay Jo uipueysiapun jesnoesd ule saanoal[qgo Sulules FOVIR 39!q0 iL e uy wes weer “(Wayy azul] : Siayeasq WunjuaWoy)) se2UeJpUlY asned OYM asoUl » *(way} ayeanoyy : siaye) WuNUaLUO|A]) MO}}OJ 0} Bul]|IM B42 OYM asoUL e *(wiay} aziuixew : siayeu Wunjuawo)) pea] 0} Sulj|IM ase OYM asoYL : ajdoad jo sad} aaiyy ave aay éuolssas Sulures} siyr AU, FOVISMACE Leadership and Management * Leadership and Management are two different skills. ° However, it is not possible to have two separate set of people for these skills as this will surely lead to conflict. Thus, we need these skills from a single person. *4M Lenin En Return s \@ACE Are you a Leader or a Loader? © Most of the managers overload their staff (unfortunately with unnecessary work some times) * The overloaded staff thus moves away from creativity and is always involved in routine activities. * Asa result organizations’ growth suffers. Learn Ean Return A° vwnay wes wee) op ues Aayy ey : AIG © “auop aney Aayy eYM : ssa2oNS yseg uaaq aney Aauy azaym : aouatdadx3 suas ued Ady? YM : UOINIU] mouy Aaya yeyM : aBpa|mouy s13Y}o YUM JauUOD ayy MOH : sdiysuONe|ay aue Aayy oy : saq2e1eYD gdUSN|JUl JO SadINOF AOVIR we s a umay weg wee “s49Mo||OJ BY} a4e aM Seade WELD Ul pue siapea] ayy ae am seaue UleZIaD Ul sue@wU SIU, “uu By) [I S1ayIO Aq paduanyul Bulag si pue Su;suenyul yroq st sn jo auo yoe3 “Jan9| 3€4} 0} dn mod 0 sey Uossad e ‘aUan|ju! ay) Wea OL “pausea ag 07 sey 3! pue auvan|sul WO. A|UO SaL0D “pausisse so paquiodde ‘papueme aq jou ued diysiapeay “ssagoud Areuonnjona ue si diyssapeay “jou aie ssapeay ‘payuiodde ase ssosiadng pue siaBeueyy OVER diysuapeoyLeadership? MACE cee eae eee a rea ‘These statements show that leadership is not just the property of an individual ‘igure. Leadership is much more. Lata Earn Return ® S@ACE Leadership The ability to inspire a group toward the achievement of common goals Or Leadership is an act of aligning people toward common goals and empowering them to take the actions needed to reach those goals. Lean Een Retun 0zu wney weg wes “suOneyuUl] Jeuuou sj} puofeq Ayyjeuosusd siy Bulpying pue spJepuejs Jay6ily 0} aouewoped suew e Bury] si diysiapee] aanoayy Yeyoniq 0} Bulpsoooy {Se} 83 404 dnod8 e Jo jenpinipul ue Jo asuayiadxa pue uoyeonpa juenajes “yse1 ay2 404 Ariqisuodsas ayer 0) Ajiqe pue ssauSuyjm ‘sjeo8 ajqeuene ang Y8iH, “ajdoad sayy wow asaq ayy 3B 0} ajAys diyssapea| slay) ydepe oym asoy} ae siapeay jnyssaoons ysow ay pue pajuaio yse s!| diyssapea; aanvayj3 diyssapeaq aaiqoajj3 SI TEU, zowet umsy weg wr uw “nog speou uopeziueGio uy queAIos InsUNE) © 51 pur jeuones e pue 16 paises e 1 pulw oARiMUl UY om ede *9SINOD ay} LeYd 0} Japed| ORpRIeH wang diys ay} 1883s ued aUoAUYThis training program is inspired ACE great leaders... ‘Wat cone ron woop he? earn am Ret 8 This training program is inspired by er GACE leaders. cs“yuo ip won WaUaR ION oneys ‘aad ayy sy ‘dood ayy Aaron wuauisiona yt pue-- 0929) 4 upg mau e ancy yes ‘POD JaPUN REL sta EU ~ LER Uf pap ane OU tes peapasaun ae anoses Ady aay am yp vOOKOp yo aunseau in 30) 2p ane fay yotym Jo 98 E4301 UoROnap paseaszu ae om peDp p2s0vOH sou, wos yyy sn 3)0)aq UEWas Yee) 913 24901 poie>}pap 2v04 24 ‘0504 saupe 51] -paoueRpe AgOU oF ej smh ancy aay 38n0) AaKD UO] -Yom paystujun 22 02124 pareypop aq 6 saute “Buin a4) sm 10} 5112.04 pp Ao xr 1810} J2n0U ue ang 2,04 Aes a ey JaqUaUla! 2L0| ou “e.ou ‘a7 ym PuOM BHI 7>e2129 40 ppe O JBmod Jood Ino ange Je’ pare!28SIOD -aney ‘2184 pars8nns OYM ‘peap pue Burny) ‘va sneig ayy “pundsd s1y— mojjey 10u ved 1 2123395409 10U UeD BH ~ aD|BOp UD Am ‘95U9s BLE] eu ng “su op pinous am 43 Jadoud pue Buy sauiaBore stat an ay8lu uoreu ep en sony 8\R ned 8304 OU 36014 30) 994 ‘ups euy e5e‘te4 241 uonod e ayenpap 03 au09 ane 2m 343 Jo Prt-steq 1248 e uo you aie ap sunpua 8U0| Led ‘pavenpop os pue porls2L09 ‘5 uojeu Aue Jo “uoneu 4p so4 ayn BURSA JOM ja 9948 & Ui paBeBUD 218m MON “ena pareans ‘ve uous ye ren vojisodoud a 0 pareipap pue “asoqn ui pananu09 ‘one ‘nau e“qwaunuo> sya wo u0y BRONG SIAN} Jno OBE SIDA Lands pUE 21028 sno ‘yooue wewesay: (E966 Aon) seippe Bnashis9 au, ssauppy BungsAyja9 ays st suapea| aovee Ag pauidsuy s} wes8o1d Sulusesy sy.. | have a dream... Martin Luther King Jr: 28" Aug 1963 Ihave a dream that one day this nation will rise up and live out the true meaning of its creed: “We hold these truths to be self evident : that all men are created equal. “I have a dream that one day on the red hills of Georgia the sons of former slaves and the sons of former slave owners will be able to sit down together at the table of brotherhood. | have a dream that my four little children will one day live ina nation where they will not be judged by the color of their skin but by the content of their character. sein Earn Return 7 Dashrath Manjhi & Dashrath’s wife, Falguni Devi got seriously injured while carrying water from across a hillock, and died a few months later. Villagers of Gehaur (Gaya, Bihar) had been requesting the authorities for years to create a passage way in this hillock but the authorities paid no attention. Finally, Manjhi decided to create a road all by himself and after a hard work of 22 years (1960-1982) succeeded in his mission. The distance between Gehlaur his village and Wazirganj was cut, down to 10 Kms , a reduction of by app 45 Kms through his efforts. Learn am Ret 1OL oe ney wes wee) (4alze14 a0f) ‘saxajjas nod Aq paplap si SulyyUana ‘syeys UolDe ay UayM 3ng ‘eld ayi] e 40 uel yyy e Mesp ULI NOA & “a49y} paziugoval Ajasau ase Aayy “Bul 84} Ul Suo|dWeYd AUiOIaq JOU Op suoIdeYD « ymois s sapeay FOVPR FOVAR[ACE Four phases of leadership growl I know that Ido not know ($2) Awareness yy Leadership starts with self : 5 Pillars © Physical Health (Physical well being) .wmsnsnanen © Mental Health (Mentally at peace, mentally agile, stress free) © Financial Health (Sufficient wealth) * Social Health (Relationships with others) © Spiritual Health (Purpose of human life) Lea Earn Retun 2a diyssapeay jo japow s Aenoa ee unoy weg wes Ayinuasur 41943 yim Nod asiuduns j1m AaUR pue op or yeym w “aid U2 [AL SBUIY} Op 0} Moy ajdoad |[a] JaAaN Joad 101,adns Jo 440m ayy Op 0 oy ajdoad aBesane Suimoys Jo s}sIsu09 diysiapea| poop e “sapea] ade NOA ‘aw atu0Iaq pu a10W op ‘aiowN usea| ‘a0 Weaip 0} sia4jo auldsuy suoIZe 4NOA J) “OA19S94 & JOU “AALL eS] aH “AeM ay SMoys pue ‘Kem ay} S203 ‘Aem ay} Smouy OYM auo SI Japea| ¥ wove “Si sapeal yFive Levels of Leadership Why People Follow Their Leaders (John Maxwell) 4 i INFLUENCE i Learn Earn Return a 4 The five levels of leadership r Position is lowest level of leadership Your only influence comes by way of your job title People follow because they have to. Position is a poor substitute for influence. Never a leader at this level, only a boss Have subordinates not team members Rely on rules, regulations, policies and organization charts to control their people. Loom Earn Reber avl & ume wes weer “ssuUaAN2a\J9 JO [aNa] IxBU ayy 02 a|doad aye1 + ‘SOUAJAYIP © axe |IIMIEUY SUOISKaP YNoysIp axeWY « “ul syopj winjuaWoW pue panaiyze aie s[eo8 pue ‘umop sa08 sanousny yeas ‘dn o8 sqyoud ‘senoadui! a]e10Uu ‘uop S138 40M “¢ [9A] BUY Jo SYINSOY « “uonrez}ueBi0 ay) 404 3uOp aney Ady IeYM Jo asnedag waYR mojo} 02 uiSaq ajdoad pue Aujiqipaso pue aouanyul Wes s1apeoy « ‘auop sBulyy 198 Ady “uawuowaua Bupiom queseald ayea39 ysnfa,uop siapea] poog (sy1nseu 40) uonsnpoud “€ diyssapea| jo sjana] aay a ove 4 Pea] JO sjara] BAI} OY] a luney wea wee “sdiysuonejas Bunse| ‘pljos pling » sn dojanap no, ‘way yum aouanyul dojanap 03 uldaq NOA ‘ spualsy ay!] Way) 3294) pue ajdoad ayI] NOA Vay « diysuonejas poo8 so asnesaq morjoy adoad « uo|ssjuuiad *Z diyssapeal jo sjana] anly ayyACE The five levels of leadership p . People Development Leaders become great not because of their power but because of their ability to empower others. Investing time in people deepens relationships, helps people know one another better and strengthens loyalty. You now have more leaders on team These leaders help improve everybody's performance. Level 4 leaders change the lives of people they lead. Their people follow them because of what their leaders have done for them personally. The five levels of leadership AGACE 5. Pinnacle * Highest and most difficult level of leadership * Leaders at this level develop more and more Level 4 leaders. * This level requires not only effort, skill and intentionality, but also a high level of commitment. Only naturally gifted leaders ever make it to this level. * People respect you for what you are and what you represent Learn Ear Retun » 15aL zw unig wes weer “Ajsnoloipn{ Apog ay} Jo sueSso ay ||P saysiinou uay} pue paaj ay) |Je saye] yInowW ay] “uosiad ® Jo YINOWW ay} ayI| aq Pjnoys Japea| jeap! ayy. (ste eAypohy seueyy) |] soppy pays Wao Lele Joubhe Ship S1d1h | ob Sab oth tot payin yp fale io mife AOVAR dapea| jeap! ue yo ajoy TBE nar ona SaBATP RRO rwopuedepal anieubew souorf Bunyoo1 remo popu ef ooo pouwoieq ‘anyoddng| eiqepuadag, prenonuBiens| snos6eno: ationU09 ses aniesedoo ‘einen ‘wojedwoo eho] Sue water papunu peor Buesu non HB TIDEIEND ansueDRIeND aoe pauiwipe ue jo soisiwajeueyDThe ideal leader Top 4 Leadership Quaities Integrity Visionary Willingness to lead Creativity Learn am Return Py Character Do you often miss deadlines? Do you make vows, resolutions, for change and then go back on them? Do you place more importance on pleasing others rather than maintaining your own values? Do you dilute the truth to come out of a tough spot? Do you follow what is easy, even knowing that it is not the best? Do others show reluctance to trust you? Learn Ean Reb o8 a ung wee wes ay sip @BeMOsuy ———jdoad tomoduig —_& —S uiryey weg wy een Sone ete a Angee, i mao sam ppuosioden Soucy aoe wuonezi9, ea Super ert pe ‘Sainqu reo enn ee ns See ee Sos “Eee wosnoog eae Parent eae nav diysuapeoyMACE People follow their leader FAA SAPNA ASS: ALA Ua SAT: Sat: Hi: UAL VAT HEA oils: Te Hep Whatever a great man does is followed by others; people go by the example he sets up. (3/21) The leader’s impact * Your behavior determines the culture: If you want to change the culture, behave accordingly. People will start following you. * Your attitude : The happiest people may not have the best of everything. They just make best of everything. As a leader you must improve the atmosphere through positivity. Lean Ea Rehr aoz o un we wes “paysa} ase NOA uayM sewod Ajjensn 3 pue pauiea aq 0} sey YSN: IsN4} BY} SaujWUAa}ap adua|jeYo INO, «© ajdoad SIY Ul BLUI} SIY JSAAU! 0} Sey Japea| y¥ ‘deat NOA ysanuey dy} aulWUalap ‘mos NOA spa—as OY): WINQad BY} SAUJWAIap JUaWYSAAU! INOA « “-yoedull ssapeg] ou FOVAS ee ume wes var “Aq4ZajU! Jo spsepueys UMO 4134} a}NIIP [JIM SAaquIaW Led} ANCA “AYSQUOYSIP 10 BDULIB{O} MOYs NOA J! ‘ALE|ILUIS “Ayjenb 4200 paads anyea yey} suols}ap aye [IM saadojdua snoA uay} ‘syndyoys anjea NOA J] : SUOISIDap a4 aUJWUAJap Sanjen INO, « OVER “yoedul ssapeay aulE The leader’s impact... \é * Your work ethics determine the productivity : If leaders work diligently and set the tone, employees follow automatically and start copying their leader’s style. Your growth determines the potential : if your knowledge base/skill base/influence base is not growing, it can become a lid to the potential of your people. If you want your people to grow, you need to monitor your own growth. afer we at anita gee ay fre: ae safe ar AP RY (Ch Neots 9/9) 2 Q¢ACE Demonstrate your values Calendars : If you say something is important, it must show on your calendar, on your meeting agendas and in the places you go and the people you see. Critical incidences : Critical incidences are chance occurrences and unexpected intrusions that occur during time of stress and change. These incidences project our values. team eam Retun 2 2ez ” unas wes wor a8engue| anjeSau pue aaljejndiuew Bulsn plone ysnuw siapeay : adengue7 suaquiaw wea} ay} Buowe dew je]uawW e a}ea19 0} sdjay siy. “MaAIA JO JUIOd 4194} Ule|dxa 0} sajdwexa pue S8lJO}s B]0Nb siaped] : sajdwiexy pue sauojs « sanjen inoA ayesuowag OVAR ° une wes wee “no& ynoge sjeuBls Buoys pues asaul ¢ aouajeduiog Jo AyjeXo7 prema nok og : spaemay “yoodsu! nod yey op ajdoeg “yoodxe nod yey op jou op ajdoag anjeA JOU Op aM JeYM UO!}sanb Jou op aM, Uolsanb Jou Op am Jeym aunseaw Jou op ay Sunseaw aM |I]UN MOU JOU Op a MOUY AM ||! [04]U09 JOU UD aM : auNsea| Sanjea INOA ajesjsuoWag5 practices of exemplary leadership “ACE Lead by Example yp Inspire a shared vision SQ Empower people SE _—___Encourage the heart) eam Ear Ratu [ACE Vision : What it is ? Md Vision is a clear image of the possible future. It generates the enthusiasm and energy to strive towards the destination. It pulls people forward. Also, Vision is an art of seeing invisible things. Lea Earn Ratu 23ve ajay we wes esay < amon ae q 0} quem any uoIsIA ayy SueYs » sine eg umn, “sartiqissod ynoyym aunqoid es] UoIssed jnoYIM UOISIA “AAIMOH uolzeuljsap ay) spreMmo} ABiaua sans pieMmioj ajdoad sind ‘wseisnyjua sajesauad y UOISIA payed si Adaje43s e YIM Weaig UOISIA Jea|9 e ane, FOVAN ISIA Je9} ACHa. _. SACE Inspiring a shared vision The road to tomorrow is rough and uncertain. There are no roadmaps, no signposts. Like explorers, leaders have to use their skills and experience to prepare them. While explorers use their compass to determine direction, leaders use their dreams and vision. Leain Ean Retun 2 MACE Inspiring a shared vision Leaders look forward to the future : They gaze across the horizon of time, imagine the opportunities in store. They have a sense of purpose and believe that people can make a difference. However, you being in the middle, are a critical link and have to carry forward the vision stated by the top management. Without the whole hearted support of all, the organization can not move ahead. You are interpreter of this visis?f.""™" 259% vung we 02 “SJ9YIO 0} CAP! S14} BUIAIS We | : BANsodxa 4.9 e018 st 11 ‘Aepoy 4! pasn | : aunsodxa 4S “Bupjuryy Aw YM sayoqyew mou Rap! siy? Jey SyxUIYy | : eANsodxa wr ‘asesn sy ynoge suoljensasad aney | ING “YUM aasde | : BINSOAXA o.€ “yydaooe Jou ued | }ng “jy pueysuapuN | : BINsOdxa puZ suolou panlaauoza1d Aw YM s3D!\JU0d 7 Se Bap! ay} Wafas | : ainsodxa ,.. spiesse| SUILUODIBAQ FOVIR 6 lume wes uae sauvoov wsudoayMACE Communicate well * Be consistent : Make up your mind and be firm. If, you keep fluctuating, you will lose the trust of your team. Be clear : Clarify your expectations. If, you do not this, they will not know what you want. Be straightforward with your people. © Be courteous : Be respectful to your team members, irrespective of your relationship with them. This sets the tone in the entire organization. Leen am Return 2 MACE Protect your dreams Su Hold fast to your dreams for if dreams die Life is a broken winged bird that can not fly Hold fast to your dreams for when dreams go Life is a barren field frozen with snow. earn aun Return Py 278% sum ueg wee (seat uy abeinoous— “= ee doadzemod 3 ‘euoz WojuIGS oy) Heo 2 (_toisia pareys & axidsuy & Geo Se FOVAMusicpes| Are|dwexe jo ssoyoeid ¢ a aotletaiofb or ee sonomppedy ° 4g g Z i Zz i sig sueznig 2 saefojdwa jo sedf} Jno4MACE Break the comfort zone * Tough challenges are opportunities for greatness. © Leaders welcome these opportunities to test their abilities. * Through these they look for innovative ways to improve their work and their organization. « Leaders venture out. They do not wait for luck to smile on them. Break out the comfort zone * Great leaders are great learners. © They know that risk taking invites failures. They create an environment wherein others can learn from their failures and successes. * They set stretched goals for themselves and for their teams. Loom Ean Retun Py 29og mey weg W601 Uo!sayoo pue yids YM sweay dojanap Aay] « “spuey paily ysnf jou ‘siaumo. -09 d¥]| [894 S1B>10M-09 slay} aye AVY] © “yseosdde ulm Ulm UI araljaq AayL “ajqedes pue 3uo4}s jaay way aye puke Siayjo U! Waa}sa Jas auNynu Ady, & “uores0qge}joo 4a4soy Ady} ‘auoje aes} JOU Op suaped] & suayjo Buuemodwy TOVAR vary we wo (eee BeET ETE“ CC sauera pet FOV AMlyssopea| Arejduiexe Jo saoyoed gMACE Empowering others © Leaders involve others in making plans and decisions * They develop collaborative goals and cooperative relationships * They strengthen and develop their people by sharing information * As teachers they sometimes give challenging tasks and support them with tools to be successful. Learn Earn Return 5 practices of exemplary leadership\gACE Sb Lead by Example ) SS spire a shared vision) ey Empower people S_ _ Encourage the heart) Learn Earn Return 31ze e ney wes woo quawaseinosua Aq suayjo ul saq ay} Ino Bulg ‘Wweay JNOA Woy pue sJassnoA Woy sud!eyadxKa YSly aAeH : s49YIO Wd JSaq BY Jadxy e “aoUeWOJJad Jo spsepue}s sea|o 0} paxul] aq JsNW sUO!jUZOIaYy ‘paraiyse aq 0} aue sjeod yeyM Mouy Ady “syOya s,ajdoad $9}€1]U92U09 SIY :spsepueys 42a] UO SNI04 « a yeey oy} Bulbesnoouy © wunioy wea weer squids Jo quawayyjdn pue “g2Ua||99X9 |ENPIAIPU! JOJ UOeIDaIdde MoUs « ‘adoy pue a8einoo yym ajdoad a8einoou3 « “UMOP S808 SNY} |E1OW ABU] « “saanjiey YM payueysuasip pue pajezjsny ‘paysneyxa ja8 ajdoag « yeoy oy} Bulbesnoouy TOVARACE Encouraging the heart..... * Pay attention : Carefully notice the personal breakthroughs and achievements of others. Then publically recognize such achievements. * Personalized recognition : Reach out to people and treat them like unique individuals. Learn Ean Retun 68 Encouraging the heart..... * Tell stories : Appropriate stories and episodes help in driving down the impact of illustrations. * Create a spirit of community : Celebrating together creates a heightened sense of community, belonging and inclusion. Learn Ean Ret 66 33ve ry lune wes wee SiayiQ puemoy apmyAe BAntsog ‘20u9p4yu09 mor, | ‘onyDeOys ssoyamod. HO 24,NOA- HO 1 118940 p1eMo} apnyipe BAN!sog SJOUJO YIM Buon TOVAR “yjog sauinbas diysiapeay « “yuly3 pue dojs 0} paau ay} pue Apjainb oe 0} paau ay] UaaMiaq UO!sua] BUO4s e S| IBY] « “Sulpueysuapun Jjas dojanap 0} aw} ayINb puis sn ssaped| ‘,39e,, 0} a]qQe aq 0} “aAaMOH & vaqeipawut pue jeayoesd aq ysnwi y| “xopesed e si diysuapea] « é anbiun diysuapee| si MoyCommunication with others Leaders follow just one style of communication : ASSERTIVE Byes Gey ee] Ite Ree cn carey ie Ee Lear Earn Retum © ; \ACE Leaders trust their teams * How many of you in this room are trustworthy? © If, everyone is trustworthy, then why there is so little trust ? © When you make a commitment, you create hope. When you keep a commitment, you create trust. Lear Ean Retum 35of w wey ue9 we97 ‘UB SBuIy 098 nof eins syeUl IYBU SBuKp 18S 0} ]UEM NOK auojag THT] ‘Aus LM Sauer Au uM SOTSTTT fui apisino, we ungsy weg w7 _edhyssepe97 reuopiemys -sJ9U}0 0} 1amod ani6 siape9| ainoes AJUO Wo YJ jeuonenis s,pseyouejg pue Aesiay{Though you can not go back land make a brand new start, my friend, Yet you can star from now and make a brand new end, Carl Bard ean Ean Retun a MACE List down three people who you trust most. Let them speak out the names. After that ask them to list down three people on whom your happiness and livelthood depends ‘Ask the participants to clasp their hands, palm to pam with your fingers. One ‘thumb will be above another. Now ask these people to do it again with another thumb up. Hold for 2 minutes, How do they feel? ‘Ask two volunteers from the participants. Explain them firstly that one will push the other person down (without resistance). Shoot a video. Ask all: What did you see??? The person who was pushing down, went down himself. Take 3 volunteers. Ask them to reach the highest point on the nearby wall to best of their capacity. Ask the 4" volunteer to quickly mark these points. After two minutes, ask the same people to reach the same wall and achieve 2 Inch higher....See the difference. Say “Hello, how are you?” to all the people in this room. Take the count, Time : 20 seconds Learn Ean Return ” 37~*