BACHELOR OF HUMAN RESOURCE MANAGEMENT (HONS) AND BACHELOR OF DAKWAH WITH HUMAN RESOURCE MANAGEMENT (HONS)

FINAL EXAMINATION SESSION II, ACADEMIC YEAR 2010/2011

BMHD 3003/BMHD 3103 FUNDAMENTAL OF HUMAN CAPITAL DEVELOPMENT

INSTRUCTION TO CANDIDATES:

1. 2. 3. 4.

The time allotted for this paper is 3 HOURS. This question paper consists of SEVEN questions. Answer FIVE questions. This examination pack consists of i) ii) The Question Paper An Answer Booklet

THIS QUESTION PAPER CONSISTS OF 3 PRINTED PAGES. DO NOT OPEN UNTIL YOU ARE TOLD TO DO SO.

SULIT

BMHD 3003/BMHD 3103

FEBRUARI 2011

Answer any FIVE questions in the answer booklet provided.

Question 1

You are newly appointed as HRD Manager in A&A Company, and your immediate assignment is to revise the existing training method. Currently, the company is using on-the-job training (OJT) approach in delivering a training program. Should the existing method remain unchanged or would you develop new ones? Give recommendations and justify. (20 marks)

Question 2

a.

Since 1970s, many organizations have used Sociotechnical systems (STS) interventions which focus on the combination of organizational structural demands and social demands. Describe three types of STS interventions as a way to increase productivity and worker satisfaction. (12 marks)

b.

Describe two organizational dimensions that foster a learning organization. (8 marks)

Question 3

Coaching discussion is designed to help the employee perform effectively. Two approaches can be used to guide the discussion: a three-stage process by Kinlaw and a five-step discussion process by Fournies. Compare and contrast these two approaches. (20 marks)

SULIT

BMHD 3003/BMHD 3103

FEBRUARI 2011

Question 4

Explain five methods of collecting data that can be used to provide information for HRD evaluation. Provide advantages and limitations of each method. (20 marks)

Question 5

a.

Explain the similarities and differences between coaching and counseling. (10 marks)

b.

Briefly explain five typical activities in employee counseling programs. (10 marks)

Question 6

Describe the Five-stage Model of Career Development by Greenhaus & colleagues. Is there any relation or significant contribution of Levinsons Model of Career Development towards Greenhauss Five-stage Model? (20 marks)

Question 7

You are newly appointed as HRD Manager in ABC Company, and your immediate assignment is to determine whether to design an HRD program internally or externally (purchase) it from an outside training provider. Analyze the factors to consider before purchasing an HRD program. (20 marks)

SULIT