Roxanne Pappas Salvatore, CRP

Marstons Mills, MA 508-420-6845 r.pappas@verizon.net

Global Mobility Professional | Human Resources Generalist | Corporate Client Relations
Ready to repeat a track record of success with innovative ideas and strategies.

Performance Profile
    Knowledge/proficiency in core global mobility functions, including policy assessment, development and implementation, relocation assignment management, cost containment and vendor partnerships. Skilled in recruitment and performance management, compensation and benefits, HR policy development and Total Rewards. Success in building and maintaining strong, sustainable relationships with employees at all levels of an organization, from senior executives and mid-level managers to professional/technical staff and new hires. Excel in managing multiple projects concurrently, including efforts with internal groups and external entities (consulting firms, 3rd party vendors, others). Function effectively in deadline-driven environments.

Global Mobility Core Competencies
End to End Global Assignment Management – Global Relocation Counseling – Relocation Service Provider Selection and Coordination – Relocation Policy Benchmarking and Assessment – Best Practices and Trends Analysis - Transition and Implementation Planning - Program and Process Improvement – Cost Analyses and Budget Estimates – Program Management – Relocation Cost Containment

Global Mobility Performance Highlights
Designed relocation outsourcing programs resulting in individual company cost savings from $50,000 to $1,000,000 Developed an enterprise-wide global mobility framework for an aeronautical corporation to reflect unique global locations and differences in the duration of assignments from short-term to permanent while ensuring effective global mobility Benchmarked a Canadian chemicals company’s global policy, recommended a tiered approach, which was accepted, and generated 6 different employee handbooks

HR Generalist Core Competencies
Employee Relations - Organizational Development - HR Policies and Procedures - Recruitment and Orientations – Terminations and Exit Interviews – Benefits - Employment Laws: ADA, FMLA, OSHA, EEOC, FLSA – Workers’ Compensation – Salary Administration - Total Rewards

HR Performance Highlights
Created a Human Resources Department, from the ground up, for a global third world development organization instituting a companywide compensation and benefits program. Wrote HR policies and procedures as well as employee manuals. Incorporated a performance based evaluation system.

Roxanne Pappas Salvatore, CRP

508-420-6845

r.pappas@verizon.net

2

Client Relations Core Competencies
Customer Service – Client Retention and Satisfaction – Best Practices Consulting – Relationship Building Company Culture Analysis – Client Reviews – Webinars – Needs Assessments – Client Engagement – Workflow Analysis – Third Party Alliances – Opportunities Identification

Client Relations Highlights
Educated HR personnel from 12 corporations on home sale/property management and appraisal processes outside the US Primary contact for over 40 Fortune 100 companies. Kept abreast of changing business climate and formulated new and improved services to safe guard against client attrition. Retained all clients during my tenure Secured over 25 Fortune 500 companies by observing and studying the corporate cultures and establishing partnerships. Personally awarded “Service Satisfaction Award” by a Fortune 100 Company

Professional Experience
Hassett Pappas & Associates Principal 2004-present

Founded a global consulting company providing assistance with global mobility policy assessment and development, cost containment strategies and HR Generalist services. Additional services include policies and procedures development and implementation, creating employee manuals, and employee counseling. Bayada Home Care, Falmouth MA Client Relations Manager 2009-2011

Developed partnerships with current clients resulting in a 30% caseload increase by meeting client changing needs and instituting additional employee training modules to increase customer satisfaction. Recruited and hired 30 additional field staff members, provided orientation, training and performance evaluations. ERA Martin Surette, Falmouth, MA Office Manager 2006-2008

Coached and mentored 12 sales agents resulting in production tripling within a nine-month period. Served as the agents’ resource and back-up support during negotiations. All sales and rental contracts were reviewed ensuring accuracy and adherence to state laws. Relocation Resources International, LLC Director, Consulting Services 2001-2003

Promoted to provide global mobility knowledge and expertise to corporations by benchmarking established relocation practices, helping them explore and evaluate alternative options and customizing the best solution to their Consultant to internal company management colleagues on global mobility strategies and direction for the company’s mobility goals. 1998-2001

Roxanne Pappas Salvatore, CRP

508-420-6845

r.pappas@verizon.net

3

Relocation Resources International LLC Account Relations Manager Promoted to administer the company’s highest revenue producing account. Directed and guided a team of 18 relocation counselors and property specialists providing end-to-end relocation assistance to transferring employees. Indentified operational performance gaps in service team’s skills sets and architected specific training modules to address and improve overall operational performance. Client satisfaction increased from 87% to 94% Relocation Resources International (subsidiary) Director, Client Relations 1991-1998

Promoted to establish a separate international subsidiary to answer the needs of clients entering the global arena. To supplement US services, researched and identified global capabilities, selected a 24 member service team and empowered them to deliver exceptional service. Identified 50 third party alliances in Europe, Asia Pacific, Latin America and Canada to generate referrals and market awareness. Relocation Resources, LLC Relocation Counselor 1990-1991

Counseled an average of 80 relocating employees per month overseeing their complete move from departure to destination. Coordinated with property specialists, mortgage brokers, equity analysts, moving companies, real estate agents and appraisers. Negotiated upwards of 400 sales contracts in the best interest of the employee and the corporate client while keeping costs within or lower than the established parameters.

Education & Credentials
Bachelor of Arts, Cultural History Regis College, Weston, MA Licenses/Professional Accreditations: Certified Relocation Professional, Real Estate Broker, Public Notary Professional & Community Affiliations: Member, Institute for Human Resources; Member, Worldwide ERC; Member, Forum for Expatriate Management; Member, Biltmore Who’s Who; Member, National Notary Association; Member, International Association of Administrative Professionals Technology Skills Summary: MS Word/Excel/PowerPoint. Outlook, Service Ledger, some QuickBooks