Multiple Choice Questions on Communication Skill

1. What is communication?
a) A one-way process of sharing ideas
b) The art and process of creating and sharing ideas
c) Only about speaking and listening
d) Information exchange using technology

2. Which of the following is NOT a key element of communication?

a) Source
b) Message
c) Competition
d) Channel

3. Which skill is most important for effective communication?

a) Leadership
b) Persuasion
c) Active listening
d) Multitasking

4. What is the rst step in the communication process?

a) Message
b) Source
c) Feedback
d) Encoding

5. Which of the following refers to the method used to convey a message?

a) Channel
b) Receiver
c) Encoding
d) Feedback

6. In TQM, who is responsible for ensuring communication clarity?

a) The manager
b) The sender and receiver equally
c) The HR department
d) Only the sender

7. Which communication element ensures understanding of the message?

a) Decoding
b) Encoding
c) Context
d) Feedback
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 8. Face-to-face communication includes verbal and non-verbal elements. What

percentage of communication is non-verbal?
a) 50%
b) 55%
c) 75%
d) 90%

9. Which is a critical component of active listening?

a) Giving quick feedback
b) Paraphrasing what the speaker says
c) Providing immediate solutions
d) Dominating the conversation

10. Which of the following refers to visual communication barriers?

a) Filters in communication
b) Message distortion
c) Perception differences
d) Feedback delay

11. What is tone of voice responsible for in communication?

a) About 35-40% of the message being sent
b) Almost 90% of communication
c) Only 10% of the message
d) None of the message

12. Which element is often responsible for misinterpretation of a written message?

a) Lack of verbal tone
b) Poor grammar
c) Visual representation
d) Complexity of topic

13. What does feedback help with in communication?

a) Starting a new conversation
b) Con rming message clarity and understanding
c) Introducing new topics
d) Encoding the message

14. What does ‘encoding’ refer to in the communication process?

a) Sending feedback
b) Translating ideas into a communicable format
c) Decoding the message
d) Choosing a medium

15. What type of communication involves tone of voice and body language?
a) Written communication
b) Face-to-face communication
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 c) Email communication
d) Digital communication

16. Which of the following is an example of physical communication?

a) Emailing
b) Patting someone on the back
c) Presenting a report
d) Writing a letter

17. What is one of the best ways to avoid miscommunication?

a) Avoiding complex topics
b) Providing detailed feedback
c) Simplifying the message
d) Listening and asking clarifying questions

18. In written communication, what helps to avoid ambiguity?

a) Using humor
b) Adding visuals
c) Clarity in wording and structure
d) Complex vocabulary

19. What does ‘decoding’ in communication refer to?

a) Creating the message
b) Understanding the message
c) Sending the message
d) Formatting the message

20. Which type of communication style is considered highly assertive but low in emotional
expression?
a) Spirited
b) Systematic
c) Direct
d) Considerate

21. What is the goal of ‘active listening’?

a) Responding quickly
b) Focusing solely on facts
c) Fully understanding the speaker’s message
d) Preparing your response

22. Which communication style focuses heavily on logical and factual information?
a) Direct
b) Systematic
c) Spirited
d) Considerate
23. Why is non-verbal communication important in face-to-face interactions?
a) It shows technical skills
b) It represents the largest part of the message
c) It reduces the need for feedback
d) It replaces verbal communication

24. What is the main purpose of a subject line in an email?

a) To grab attention and provide clarity on the message's content
b) To list recipients
c) To create suspense
d) To summarize the entire email

25. How can misunderstandings be minimized when communicating via email?

a) Using emoticons
b) Including detailed information
c) Using clear subject lines and structured content
d) Writing lengthy paragraphs

26. In which situation is written communication preferred?

a) When emotions need to be conveyed
b) For legal and formal documentation
c) For quick, informal messages
d) When there is a lot of discussion required

27. What type of feedback is most helpful in improving future communication?

a) Vague feedback
b) Constructive and speci c feedback
c) Delayed feedback
d) Automated feedback

28. Which is NOT a barrier to effective communication?

a) Cultural differences
b) Clear encoding
c) Emotional state
d) Noise

29. What helps to enhance verbal communication in face-to-face meetings?

a) Body language and tone of voice
b) Visual aids only
c) Silence
d) Text messages

30. In communication, the term ‘channel’ refers to:

a) The subject of communication
b) The medium used to convey a message
c) The receiver’s emotions
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 d) The tone of the message
31. Which of the following is NOT a type of general insurance?
a) Health insurance
b) Life insurance
c) Motor insurance
d) Property insuranc

32. What is a premium in insurance?

a) The amount paid by the insurer to the policyholder
b) The amount paid by the policyholder to the insurer
c) The amount paid to settle a claim
d) A bonus paid by the insure

33. Which of the following best describes a "claim" in insurance?

a) A formal request made by the policyholder to the insurance company for payment
b) The premium paid by the policyholder
c) The process of buying an insurance policy
d) The contract between the insurer and insure

34. What is "underwriting" in the context of insurance?

a) The process of selling insurance policies
b) The process of evaluating risk and determining the premium
c) The process of handling claims
d) The process of collecting premium

35. In which of the following does an insurance agent play a crucial role?
a) Deciding the claim amount
b) Selling policies and providing customer service
c) Conducting medical exams
d) Approving claim

36. What does a reinsurance company do?

a) Insures individuals
b) Provides loans to insurance companies
c) Insures other insurance companies
d) Underwrites new policie

37. What is the term for the maximum amount an insurer will pay for a covered loss?
a) Premium
b) Deductible
c) Policy limit
d) Surrender valu

38. Which of the following types of insurance is mandatory in many countries for vehicle
owners?
a) Home insurance
b) Motor third-party liability insurance
c) Life insurance
d) Health insuranc

39. Which of the following factors is commonly considered in determining life insurance
premiums?
a) Age of the policyholder
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b) Color of the policyholder's house

c) Marital status
d) Vehicle ownershi

40. What is a deductible in insurance terms?

a) A fee charged for ling a claim
b) The amount the insured must pay out-of-pocket before the insurer pays
c) A discount on the premium
d) A bonus offered by the insure

41. What does "policy lapse" refer to in insurance?

a) The policyholder changing their coverage
b) The insurer increasing the premium
c) The termination of an insurance policy due to non-payment of premiums
d) The policyholder ling multiple claim

42. Which insurance type provides coverage for loss of income due to disability?
a) Life insurance
b) Health insurance
c) Disability insurance
d) Property insuranc

43. What does the term "bene ciary" mean in a life insurance policy?
a) The insurance agent
b) The insurance company
c) The person who receives the death bene t
d) The person who pays the premium

44. Which document details the terms and conditions of an insurance policy?
a) Claim form
b) Proposal form
c) Policy schedule
d) Policy documen

45. Which type of insurance is designed to protect businesses from nancial losses due to
lawsuits or claims of negligence?
a) Property insurance
b) General liability insurance
c) Health insurance
d) Life insuranc

46. What is "actuarial science" used for in the insurance industry?

a) Selling policies
b) Conducting medical examinations
c) Calculating risk and determining premiums
d) Filing claim

47. What is the purpose of "coinsurance" in a health insurance policy?

a) It allows multiple claims on the same policy
b) It requires the insured to share a percentage of the costs after the deductible is met
c) It allows two insurance companies to share a policy
d) It refers to two people sharing a single insurance polic
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 48. What is "term life insurance"?
a) Life insurance that covers the insured for their entire lifetime
b) Life insurance that covers the insured for a speci c period
c) A type of insurance that covers only medical expenses
d) A type of insurance that includes savings and investment option

49. In which scenario would a policyholder receive a surrender value?

a) Filing a claim
b) Cancelling a whole life insurance policy before maturity
c) Renewing the policy
d) Filing a disability clai

50. What is a "rider" in an insurance policy?

a) An exclusion added to the policy
b) A claim adjustment
c) An additional bene t or coverage added to the policy
d) A premium rebat

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