EWC - Quiz

Name : _______________________________ No. _______

Part 1 : State whether the following statements are true or false:

1. We write more than we speak.
2. Being accurate only involves the truthful presentation of facts and figures.
3. A dangling expression is any part of a sentence that logically fits in with the rest of the sentence.
4. Competent writers use specialized vocabulary to communicate with specialists who understand it.
5. You should not be afraid of using a long word if it says just what you want.
6. A buzz word is an expression that has become monotonous through overuse.
7. Cliché is an important-sounding expression used mainly to impress other people.
8. A hidden verb is a verb that has been changed into a noun form, weakening the action.
9. Positive language builds goodwill for you and your organization and often gives more information than negative
language.
10. A simple sentence is one that contains more than one independent clause.
11. A compound-complex sentence is one that contains two or more independent clauses and one or more
dependent clauses.
12. You should use passive sentences most of the time in business writing
13. In order to appear interesting, you should use different terms for the same idea.
14. One-way communication is the most democratic way of communication.
15. Body language can make or break a speech
Part 2: Circle the right answer

1. Which of these is the external sounds present in the channels of communication?

a) Noise b) Semantic problems c) Cultural barriers d) Over communication

2. __________ are problems arising from expression.

a) Cultural barriers b) Semantic problems c) Wrong assumptions d) Selecting perception

3. _______ means to impart understanding of the message.

a) Encoding b) Receiver c) Decoding d) Feedback

4. When is the communication process complete?

a) When the sender transmits the message b) When the message enters the channel
c) When the message leaves the channel d) When the receiver understands the message.

5. In an organization, which of these is not a type of communication?

a) Downward b) Upward c) Curve d) Horizontal

6. _______ communication flows from a superior to a subordinate.

a) Upward b) Downward c) Diagonal d) Lateral

7. Which of these is not a method for upward communication?

a) Open-door policy b) Complaints c) Suggestion boxes d) Scolding

8. Which of these is the most frequently used channel of communication?

a) Horizontal communication b) Diagonal communication
c) Downward communication d) Upward communication

9. Which of these is a type of informal communication?

a) Reports b) Orders c) Instructions d) Grapevine
 EWC - Quiz

Name : _______________________________ No. _______

10. Which of these is the study and classification of speech sounds?

a) Gestures b) Speech style c) Phonetics d) Spoof

11. Which of these is not a physiological barrier?

a) Fear b) Different perception c) Gel effect d) Halo effect

12. To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called:
a) Encoding b) Feedback c) Noise d) Media richness.

13. Which of the following is an example of gender-neutral language?

a) Sales clerk b) Dear Sirs c) David & Joanna Warren d) A & C.

Part-3: Fill in the blanks

1. Effective communication is that when the sender gets the __________________ results.
2. Excessive use of slang and buzzwords in write up is termed as _____________________
3. Words specific to a stream/area or branch of study are termed as ______________________
4. Use of Platitudes depict _______________________ behaviour of the writer.
5. Tone in writing refers to the ___________________ of the writer.
6. Expressions that become monotonous due to over usage are termed as _____________
7. Expressions that does not sink with the sentences in the write up are termed as ______________
8. Effective writing is concerned with effective use of _________, ___________, ____________ & ____________.
9. Writing process involves _______________ stages/steps
10. “Combine the ingredients together” is an example of sentence with ________________________ words.

Part – 4: Rewrite the following passage in positive tone

We cannot issue a full refund at this time because you did not enclose a receipt or an authorized estimate. I am sorry that
we will have to delay your reimbursement. We are not like those insurance companies that promise you anything but then
disappear when you have a claim. When we receive your receipt or estimate, we will not hold up your cheque. Our refusal
to issue reimbursement without proper supporting evidence means that we do not have to charge you outlandish
premiums for your automobile insurance.